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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 80 Views
  • 0 replies
  • 2 likes

Offline songs are gone

I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have caused this?

  • Newbie
  • I have experienced this more than once before for only 1-2 songs at a time. This time a large sum of my offline songs are gone. They were on sd card. Anyone familiar with this problem? What may have ...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! When is offline music played?

Hello! I have a question.I have downloaded some of my playlists to listen to offline. When is this triggered? Meaning if Im driving down the road listening to one of my offline lists, is it playing locally, or is it playing from the cloud? Trying to ...

  • Regular
  • Hello!  I have a question. I have downloaded some of my playlists to listen to offline.  When is this triggered?  Meaning if Im driving down the road listening to one of my offline li...
  • Jb3rgman
  • Regular
  • 758 Views
  • 7 replies
  • 0 likes
  • 758 Views
  • 7 replies
  • 0 likes

Superuser Contribution [Android]

Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!

  • Newbie
  • Too bad Spotify doesn't have a person available for help. I'm sure they have lost customers that way. They lost me because I couldn't log on. The pre programed help, didn't!
  • Erika
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify using mobile data when listening to downloaded playlist

When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before. Currently using version 7.2.0.1250 armV7 I've tried restricting its connections to mobile network but still ...

  • Gig Goer
  • When using Spotify on Android in online mode, even if I'm listening to a downloaded playlist it will use data. Why? It didn't do this before.   Currently using version 7.2.0.1250 armV7  ...
  • Erika
  • Roadie
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

Stream Quality

I am testing both deezer and spotify to decide which is the best for me.I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway .... in deezer the streaming quality is: enhanced, b...

  • Music Fan
  • I am testing both deezer and spotify to decide which is the best for me. I have found a lot of things where the one has a big plus and the other a big minus, in both ways, quite crazy indeed. Anyway...
  • Hubo
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Local files on Android

I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I can't listen to the song. What can I do?

  • Newbie
  • I can't dowload the songs on my phone from my local file on my computer. They are in a playlist and Spotify tells me to just download the playlist but nothing happens, it says it's downloaded but I c...
  • Joe
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Spotify won't update

Hey,I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI which is not very user friendly. In my opinion, you ...

  • Casual Listener
  • Hey, I've been waiting for the current update for months now. I'm using a Galaxy S7. Two friends of mine got the update on the same day, like I said, months ago. I'm still forced to use the older UI...
  • andigger
  • Casual Listener
  • 943 Views
  • 3 replies
  • 0 likes
  • 943 Views
  • 3 replies
  • 0 likes

Solved!! Spotify App for Gear S3 (now released)

Now that Spotify has been released for the Gear S3, has anyone had any issues connecting to LTE and streaming from LTE? I have no issues listening to spotify while my phone is connected to the S3, but I just tried taking it on a walk without my phone...

  • Casual Listener
  • Now that Spotify has been released for the Gear S3, has anyone had any issues connecting to LTE and streaming from LTE?  I have no issues listening to spotify while my phone is connected to the ...
  • Factory8118
  • Newbie
  • 3795 Views
  • 6 replies
  • 0 likes
  • 3795 Views
  • 6 replies
  • 0 likes

Superuser Contribution Se elimina la musica

Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offlineYa me metí a la página principal y le di cerrar seción en todos lados y Borre todos los que decía que usa...

  • Newbie
  • Tengo un problema soy usuario Spotify premium y en Mi Celular no me permite descargar musica dice que tengo más de 3 dispositivos en modo offline Ya me metí a la página principal y le di cerrar seci...
  • Erika
  • Roadie
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reproduce algunas listas

Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otras no tanto, las cuales son las que no puedo reprodu...

  • Newbie
  • Tengo spotify premium y de unos dias hacia aca observe que aunque acabara de actualizar mis listas, varias de estas no se reproducian. En la foto adjunta se puede ver que unas estan remarcadas y otra...
  • Erika
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify deletes my downloaded songs every couple of weeks

As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks

  • Newbie
  • As the title states. Very, very annoying. I've tried the steps that I found in other threads but they don't work. Help, anyone? Thanks
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Can't play particular songs because they are not available

I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be able to download, only to add to one of my playlists...

  • Casual Listener
  • I have been using Spotify on my laptop and Android phone for a little while now and there seems to be a problem in playing songs on my phone. Some songs that I tried to find on my laptop weren't be a...
  • Joe
  • Community Legend
  • 1709 Views
  • 5 replies
  • 0 likes
  • 1709 Views
  • 5 replies
  • 0 likes

Stuttering On Every Equalizer

Hi, Guys...I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it always stuttering (AudioFX, PinPong's Equalizer, etc). I had...

  • Newbie
  • Hi, Guys... I'm using Spotify Premium on CM 14.1 Redmi Note 4G. So when I want to play any song, it always stuttering. I believe that the problem is in the Equalizer. But every EQ I used, it alway...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

'my music' missing after update

After a recent update the menu slot 'my music' changed to 'I' on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking it as favourite. Had anyone the same problem or knows how...

  • Newbie
  • After a recent update the menu slot 'my music' changed to 'I'  on my samsung mobile phone (bottom right on the picture) and my downloaded music disappeared. Now i can just safe songs by marking ...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Premium account, but local music from PC doesn't play on Android phone.

Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Premium account, I've downloaded the songs both on my P...

  • Regular
  • Although this page: (https://support.spotify.com/nl/using_spotify/playlists/listen-to-local-files/) suggests that I can play/sync my local files from my PC to my phone, it doesn't work. I have a Prem...
  • rishia513
  • Casual Listener
  • 724 Views
  • 7 replies
  • 0 likes
  • 724 Views
  • 7 replies
  • 0 likes

Superuser Contribution Now playing disappears or stops working when streaming to Chromecast or Google Home

I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times.I cannot tell what is playing and have no playback controls. I am also completely unable ...

  • Casual Listener
  • I was listening to music and the bar at the bottom that shows what is playing has completely disappeared. I've force closed the app and restarted multiple times. I cannot tell what is playing and ...
  • d3dc
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • Android
    bug
  • 437 Views
  • 2 replies
  • 0 likes

No Internet Connection every time I open.

Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstalling worked to fix it until I closed the app again ...

  • Casual Listener
  • Every time I open the app it tries to connect to the Internet and finally gives me the no internet connection notice. It doesn't have anything to do with offline mode and uninstalling it and reinstal...
  • LeighAnn2
  • Newbie
  • 797 Views
  • 6 replies
  • 0 likes
  • 797 Views
  • 6 replies
  • 0 likes

Sony Xperia Z3 volume fluctuating

When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to look up solutions and i found that trurning eq to stan...

  • Newbie
  • When I listen to music with my bluetooth headphones the volume keeps fluctuating in the tracks, the volume gets lower in "drops" in tracks. This doesnt happen to me on my desktop. I have tried to loo...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes