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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Still the hamburger menu with v6.9.0.1212 armV7

Hi, the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet. It works pretty well on my smartphone, but I can't point out, why it's not enabled on my tablet. All the problems like that seem to be about h...

Casual Listener

Hi,   the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet.  It works pretty well on my smartphone, but I can't point out, why it's...

Joe

Community Legend

478 Views

1 replies

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EQ reseting bass boost

When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I open the app the next time.

Newbie

When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I ...

466 Views

0 replies

1 likes

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Spotify in android stops playing after a minute

Hello, I have a:Galaxy S7 EdgeAndroid 6.0.1Spotify 6.9.0.1212 armV7 Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops playing. I need to solve this issue since I listening while I am doing sports. ...

Newbie

Hello,   I have a: Galaxy S7 Edge Android 6.0.1 Spotify 6.9.0.1212 armV7   Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops play...

Catee

Community Legend

307 Views

1 replies

0 likes

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Half of playlist will not play offline...

I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can i do to fix this? I do not want to cancel my membe...

Newbie

I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can...

248 Views

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Is there anyway to listen to explicit songs on release radar?

The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit songs to appear in the playlist queue. I was just w...

Newbie

The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit ...

521 Views

0 replies

7 likes

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Music Not Playing

My music says it is playing but my headphones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then mutes it!!! What do I do?

Newbie

My music says it is playing but my head phones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then ...

198 Views

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Error page shown when creating a new blank playlist

Steps to reproduce:1. Login to play.spotify.com2. Create a fresh, new playlist3. Observe Expected:No errors displayed Actual:Error page is shown.{code}all.js:3785 Uncaught Error: JavaScript operation errored while performing request. [Cannot read pro...

Newbie

Steps to reproduce: 1. Login to play.spotify.com 2. Create a fresh, new playlist 3. Observe   Expected: No errors displayed   Actual: Error page is shown. {code} all.js:3785 Unca...

Joe

Community Legend

323 Views

1 replies

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Daily Mixes won't cast to my PS4 from Android phone

Is anyone else having this problem? I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens. On the PS4 it looks like the app logs out and restarts and it never plays....

Visitor

Is anyone else having this problem?  I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens.  On the PS4 ...

Joe

Community Legend

883 Views

2 replies

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Singles Don't Appear

When I open a page of any artist on my Android phone, only the Albums tab appears and if there are any compilation albums they appear too, but the singles are nowhere to be found. I have to either look for them in artist playlists or browse for each ...

Casual Listener

When I open a page of any artist on my Android phone, only the Albums tab appears and if there are any compilation albums they appear too, but the singles are nowhere to be found. I have to either lo...

johnnynatt

Newbie

518 Views

2 replies

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Device full

...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human

Newbie

...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human

205 Views

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Errors: Can't play the current song, continuous skip, can't search

Hi everyonefrom today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is Can't play the current song, in app android the play don't ...

Casual Listener

Hi everyone from today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is&n...

martcus

Casual Listener

564 Views

4 replies

0 likes

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Solved!! Can't log in with Android!!!

What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer.And no customer service???

Newbie

What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer. And no customer service???

ErickRGuetta

Community Legend

438 Views

1 replies

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Spotify hardly works with any of my Chromecasts

Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a continuous stream. I have erased all data, removed the ...

Music Fan

Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a cont...

mote

Gig Goer

773 Views

3 replies

5 likes

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songs skipping and stopping randomly

I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.

Visitor

I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.

user-removed

Not applicable

368 Views

2 replies

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Solved!! Unknown available device shows up in android app.

When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby.I do not own any Chrome Cast and none is connected to my wifi. What is going on?I checked the router, and it's only me who is connected.Also, already changed passw...

Casual Listener

When run Spotify on my android phone, an unknown Chrome Cast device shows up as nearby. I do not own any Chrome Cast and none is connected to my wifi. What is going on? I checked the router, and it...

Zigge777

Casual Listener

3872 Views

4 replies

1 likes

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Songs stop altogether

So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing songs (maybe 10 to 20 minutes) the playlist will s...

Regular

So I use a Kindle Fire, and every time an ad finishes playing my playlist won't continue it just stops. So when I click on a song it tells me to go ad free with premium. Also, after awhile of playing...

225 Views

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Notification icon and music controls crash while playing

6.9.0.1212 ARMv7Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to controls. Also have seen the music controls disappear w...

Regular

6.9.0.1212 ARMv7 Playing music, notification icon is displayed and pulling down from top of phone displays music controls. But before long, icon disappears, so need to find Spotify icon to get to co...

458 Views

0 replies

0 likes

controls crash
Crash
Notification Icon
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Spotify UI differences between phones

Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can

Casual Listener

Well on my Nexus 6p i have the old boaring silde menu but on my friend's Galaxy S7 Edge he has a new UI which i know ios has how do i enable the new UI if i can

Joe

Community Legend

529 Views

2 replies

0 likes

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High pitched noise during song

Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pausing the song does nothing. Anyone else had this ha...

Casual Listener

Recently a random high pitched noise will sound during a track. This isn't a botched track, this happens with various songs (which will then play fine later). It will only stop when force closed, pau...

1798 Views

0 replies

2 likes

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