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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27700 Views
  • 59 replies
  • 23 likes
  • 27700 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870367 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870367 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24735 Views
  • 3 replies
  • 0 likes
  • 24735 Views
  • 3 replies
  • 0 likes

Spotify always pauses the music after a second

Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!

  • Casual Listener
  • Spotify keeps pausing my music when I try to play it, it will start playing for like a second and then it pauses. Any help please, I've already deleted cache and reinstalled and nothing worked!
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

music dosent play on note 5 (this app is **bleep**)

wont play music at all on note fiveonly on radio uninstalled did a clean install still doest workthis app is **bleep**!!!

  • Newbie
  • wont play music at all on note fiveonly on radio uninstalled did a clean install still doest work this app is **bleep**!!!
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Spotify se consume mis datos moviles

Qué tal, buen día a todos. Tengo una duda con el servicio de Spotify.Usaba dos celulares, la empresa donde trabajo me dio uno y del otro pagaba la cuenta, solamente. En los dos tenía Spotify, pero uno era de una gama muy baja y no era compatible ni s...

  • Newbie
  • Qué tal, buen día a todos. Tengo una duda con el servicio de Spotify. Usaba dos celulares, la empresa donde trabajo me dio uno y del otro pagaba la cuenta, solamente. En los dos tenía Spotify, pero ...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Cant play favorited songs from artists

With this new update, when I select an artist from my library (now called 'me') it brings me to the artist's page instead of just the songs I have favorited from them. Is it supposed to be like this now?

  • Newbie
  • With this new update, when I select an artist from my library (now called 'me') it brings me to the artist's page instead of just the songs I have favorited from them. Is it supposed to be like this ...
  • Joe
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Ya no soy premium antes de 1 mes ayuda!

Pague él 23 de noviembre la,promoción de $9 pesos por 3 mesesy hoy me dice que ya,no soy premiun. Que puedo hacer? Gracias

  • Newbie
  • Pague él 23 de noviembre la,promoción de $9 pesos por 3 mesesy hoy me dice que ya,no soy premiun. Que puedo hacer? Gracias
  • Humberto96
  • Newbie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Viejo Marihuano

¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?

  • Newbie
  • ¿Por qué ya no puedo escuchar este disco sí ya lo tenia descargado desde que salio?
  • itu_
  • Community Legend
  • 1570 Views
  • 11 replies
  • 5 likes
  • 1570 Views
  • 11 replies
  • 5 likes

Problem

I dont know whats happening my 'my library's button has been replaces by this 'me' button and i cant find my library. Whats happening pls help me

  • Newbie
  • I dont know whats happening my 'my library's button has been replaces by this 'me' button and i cant find my library. Whats happening pls help me
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Unstable

I bought a new phone because my Samsung S5 was having problems with the latest updates on Spotify. Now I have a 700$ phone, but Spotify still is rubbish. Do I get a refund or will you fix the problems? I have a Sony xperia xz, running Android 6.1I'm ...

  • Newbie
  • I bought a new phone because my Samsung S5 was having problems with the latest updates on Spotify. Now I have a 700$ phone, but Spotify still is rubbish. Do I get a refund or will you fix the problem...
  • feelikeastrangr
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Playing song that isn't in the playlist

My spotify is playing songs that aren't in the playlist. This happens to every playlist I play

  • Casual Listener
  • My spotify is playing songs that aren't in the playlist. This happens to every playlist I play
  • Joe
  • Community Legend
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

Spotify app unresponsive

Hi all,Why does my spotify app lags or becomes unresponsive whenever I play music? This always happens when a track ends and goes on to the next track or I skip onto the next track. It still continues playing track after track. During this time I can...

  • Newbie
  • Hi all, Why does my spotify app lags or becomes unresponsive whenever I play music? This always happens when a track ends and goes on to the next track or I skip onto the next track. It still contin...
  • ErickRGuetta
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Can't update Spotify

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google Play and because of that I can't manage to update Spotify almost for 3 months. It crashes constantly. Is there any solutio...

  • Casual Listener
  • Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google  Play and because of that I can't manage to update Spotify almost ...
  • BauerTR
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Spotify don't let me chose where to store data

My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7.The problem is that my phone memory is divided into two parts as the pics show and the Spotify app don't le...

  • Casual Listener
  • My phone is a BLU Life Pure XL, aka Gionee E7, Android 4.4 KitKat, 32GB internal memory without SD Card slot, Spotify version 6.9.0.1212 armV7. The problem is that my phone memory is divided into ...
  • Hugomattar
  • Casual Listener
  • 603 Views
  • 5 replies
  • 0 likes
  • 603 Views
  • 5 replies
  • 0 likes

Solved!! Can't search in my own playlist

I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to search only in my playlist. And then I also want hear a...

  • Casual Listener
  • I have a problem with just searching in my own playlist, whenever I search for an song, it is always searching in all Spotify's songs, and not just in my playlist. And I would love to be able to sear...
  • timmyjy
  • Newbie
  • 33506 Views
  • 22 replies
  • 4 likes
  • 33506 Views
  • 22 replies
  • 4 likes

3 Monate für 99 cent mit paysafe. (Fail)

Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: maximpross88@gmail.com

  • Newbie
  • Ich wollte 3 Monate premium für 99cent kaufen und musste 9,99 im Voraus zahlen. Habe allerdings nur einen bekommen bitte Aufklärung. E-Mail: maximpross88@gmail.com
  • Nico
  • Community Legend
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Playlist custom sort

HiIs there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list and I need to scroll all the way down to get to them. ...

  • Music Fan
  • Hi Is there some way to custom sort the list of playlists? Right now it seems they sort by most recently created. However I have frequently played playlists that are down at the bottom of the list a...
  • davegball
  • Music Fan
  • 1833 Views
  • 2 replies
  • 0 likes
  • 1833 Views
  • 2 replies
  • 0 likes

tablet problem

hi everyne. i am premium user. i have account on phone and tablet. i want to discover musics on my tablet online and save to my phone for offline mode. i dont want to download musics on tablet. how can i do it? Ps: sorry for my bad english ^^

  • Newbie
  • hi everyne. i am premium user. i have account on phone and tablet. i want to discover musics on my tablet online and save to my phone for offline mode. i dont want to download musics on tablet. how c...
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Mtel user have issues connecting to Spotify apps

I'm a Mtel user from Bulgaria and since the middle of last week I'm not able to connect to your applications both on Android and on my PC. When I gave them a call they told that as per your agreement I need to contact you.

  • Casual Listener
  • I'm a Mtel user from Bulgaria and since the middle of last week I'm not able to connect to your applications both on Android and on my PC. When I gave them a call they told that as per your agreement...
  • VassySt
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Conflicting data storage setting?

My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage.From settings, storage on Android it tells me Spotify is taking up almost 6GB of space and gives me the option to clear the data, removing my do...

  • Casual Listener
  • My settings from Spotify say data is stored on SD card yet Android says it is filling up internal storage. From settings, storage on Android it tells me Spotify is taking up almost 6GB of space an...
  • Joe
  • Community Legend
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Nav bar instead of the hamburger menu

How do i get the new design of spotify? with the nav button down below instead of the hamburger menu.i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands.Mine Nexus 7 (2013) does also have the old version.A friend ...

  • Newbie
  • How do i get the new design of spotify? with the nav button down below instead of the hamburger menu. i've get version 7.0.0.1371 armV7 on android 6.0.1 Oneplus 3 and live in the Netherlands. Mine ...
  • Joe
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Find downloaded songs that were in a playlist

I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still!Please help?!

  • Newbie
  • I follow a playlist and I had downloaded all the songs, then they changed the songs in the playlist but I would like to find those songs still! Please help?!
  • Joe
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes