Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it normal? It's a little bit annoying for me
After I remove SD from my phone and then put it back, I can't play my music offline. It's showing that my playlist is not downloaded and also my storage changes from SD card to phone storage. Is it n...
Casual Listener
551 Views
2 replies
0 likes
I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check the internal storage in setting it shows spotifiy ...
I am using android 6.0 on an lg g3. App works fine.. I have an sd card that is an external device so not using adaptive storage. In settings I have set downloads to save to external. But when i check...
Community Legend
448 Views
1 replies
0 likes
Hey, i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works. But Spotify connect does not work.I can not see the Radio in the Spotify Android App. Therefor i have to use the UE Radio Display. Compared to the App, its ...
Hey, i use a Logitech UE Radio with UE Firmware. I installed the Spotify Plugin and it works. But Spotify connect does not work. I can not see the Radio in the Spotify Android App....
Community Legend
683 Views
1 replies
0 likes
I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...
I'm on android lolipop phone lenovo a-7000 and i cant read name of song i'm currently listening to...
207 Views
0 replies
0 likes
I experience that when I try to share songs from Spotify on mobile, the link that I get won't work and if I share directly to Facebook the link won't work either. Why does this happen?
I experience that when I try to share songs from Spotify on mobile, the link that I get won't work and if I share directly to Facebook the link won't work either. Why does this happen?
210 Views
0 replies
0 likes
The app on my samsung phone always worked fine till this morning when it skips all songs till the very last one (I am on free subscription) that you can't skip and after it plays that track, it starts to skip again.Restarted the device a few times - ...
The app on my samsung phone always worked fine till this morning when it skips all songs till the very last one (I am on free subscription) that you can't skip and after it plays that track, it start...
Community Legend
391 Views
1 replies
0 likes
Hi, the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet. It works pretty well on my smartphone, but I can't point out, why it's not enabled on my tablet. All the problems like that seem to be about h...
Hi, the Spotify version on my Nexus7 is currently 6.9.0.1212 armV7 and I still don't have the new menu yet. It works pretty well on my smartphone, but I can't point out, why it's...
Community Legend
459 Views
1 replies
0 likes
When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I open the app the next time.
When I use the built-in equalizer and set the bass boost and then quit the app (not hearing music and press the return button a few times) the bass boost setting will be reset to the far left when I ...
439 Views
0 replies
1 likes
Hello, I have a:Galaxy S7 EdgeAndroid 6.0.1Spotify 6.9.0.1212 armV7 Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops playing. I need to solve this issue since I listening while I am doing sports. ...
Hello, I have a: Galaxy S7 Edge Android 6.0.1 Spotify 6.9.0.1212 armV7 Since a week everytime I started to listen my downloaded playlist, after a seconds or minutes it stops play...
Community Legend
294 Views
1 replies
0 likes
I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can i do to fix this? I do not want to cancel my membe...
I am paying $10 a month for a premium membership so that i can download music and listen offline and half of my songs will not play. I have tried everything. The issue has not been resolved. What can...
237 Views
0 replies
0 likes
The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit songs to appear in the playlist queue. I was just w...
The cut outs in the middle of the songs are annoying and if i wanna save the song i have to look up the explicit version. There should just be a switch in the playlist bio, or settings, for explicit ...
513 Views
0 replies
7 likes
My music says it is playing but my headphones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then mutes it!!! What do I do?
My music says it is playing but my head phones are in and they are max volume and I hear nothing. Sometimes it stays 0:00 and doesn't play and sometimes it plays the first second of a song and then ...
185 Views
0 replies
0 likes
Steps to reproduce:1. Login to play.spotify.com2. Create a fresh, new playlist3. Observe Expected:No errors displayed Actual:Error page is shown.{code}all.js:3785 Uncaught Error: JavaScript operation errored while performing request. [Cannot read pro...
Steps to reproduce: 1. Login to play.spotify.com 2. Create a fresh, new playlist 3. Observe Expected: No errors displayed Actual: Error page is shown. {code} all.js:3785 Unca...
Community Legend
306 Views
1 replies
0 likes
Is anyone else having this problem? I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens. On the PS4 it looks like the app logs out and restarts and it never plays....
Is anyone else having this problem? I try and get a daily mix started from my phone and then click to play on the PS4 and it just sort of hangs for a bit and it never happens. On the PS4 ...
Community Legend
877 Views
2 replies
0 likes
When I open a page of any artist on my Android phone, only the Albums tab appears and if there are any compilation albums they appear too, but the singles are nowhere to be found. I have to either look for them in artist playlists or browse for each ...
When I open a page of any artist on my Android phone, only the Albums tab appears and if there are any compilation albums they appear too, but the singles are nowhere to be found. I have to either lo...
Newbie
493 Views
2 replies
0 likes
...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human
...so why's I been charge for something am not able to use ..my account said my device is full but my music doesn't go to my device ..i want a telephone number to speak to a human
197 Views
0 replies
0 likes
Hi everyonefrom today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is Can't play the current song, in app android the play don't ...
Hi everyone from today i can't use Spotify "in all its form". I can't search artisti/song (error message is "Oooops, something went wrong), listen music (error message from desktop version is&n...
Casual Listener
533 Views
4 replies
0 likes
What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer.And no customer service???
What the **bleep**? I still have a premium account and can't log in as usual on my Android through my Facebook account! It funktions only through my computer. And no customer service???
Community Legend
416 Views
1 replies
0 likes
Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a continuous stream. I have erased all data, removed the ...
Connection to Chromecast takes ages and once connected there are frequent audio drops until it completely stops. Seems to me a problem of spotify servers failing to provide the chromecast with a cont...
Gig Goer
751 Views
3 replies
5 likes
I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.
I need help. Whenever I try to play songs on spotify, it skips and stops randomly without me doing anything. I've tried re-installing it, but it doesn't work.
Not applicable
361 Views
2 replies
0 likes
