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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6336 Views

0 replies

7 likes

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Android looks like ios!?

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothing more usefull or convenient to use. The bottom par...

Visitor

As of todays little format change my android device works just like the Ios app and i absolutely hate it. I use and LG G4 running android 6.0.0 Everythings in a differnt place and its has made mothin...

Dano54

Visitor

689 Views

2 replies

5 likes

  • 689 Views
  • 2 replies
  • 5 likes

Song playing but no audio

I have this recurring problem where if I select a song to play, whether in online or offline mode, spotify will play the first second and then mute itself. The song progress bar will continue to move, but no audio will come out.Also if I manually mov...

Casual Listener

I have this recurring problem where if I select a song to play, whether in online or offline mode, spotify will play the first second and then mute itself. The song progress bar will continue to move...

Joe

Community Legend

614 Views

3 replies

0 likes

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No more landscape mode on latest update?

im on a sprint note 5 running stock Android 6.0.1 since october 1st.Today the app updated to this new menu style and I lost landscape more. Tried everything i can, rebooting phone, etc.Was landscape removed?

Casual Listener

im on a sprint note 5 running stock Android 6.0.1 since october 1st.Today the app updated to this new menu style and I lost landscape more. Tried everything i can, rebooting phone, etc. Was landsc...

iXLNT

Newbie

681 Views

3 replies

0 likes

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The songs I download are gone after a while

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored because I buyed a new memory for my smartphone. Help ...

Newbie

I dont know why this keep happening, I already downloaded all of the songs at least two or three times and when I restart spotify they are gone. The only thing that changed is were they are stored be...

crematedman

Community Legend

383 Views

2 replies

0 likes

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Downloaded songs to my own playlist

Hi. I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on the line. what should i do?

Newbie

Hi.   I created my own playlist since i started using spotify. My problem is that some of my downloaded sogs wont download automatically... it would not play or hops in to the next song on...

crematedman

Community Legend

407 Views

2 replies

1 likes

  • 407 Views
  • 2 replies
  • 1 likes

Solved!! Switching back to the old Spotify setup

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of the screen.

Casual Listener

I dont like the new setup for spotify, a lot, and I'm going to end my two years of continuous payment if there is no option to fix it so the menu is on the left, in a menu, not along the bottom of th...

Estro

Casual Listener

3568 Views

5 replies

6 likes

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Solved!! Playlists suddenly gone

I opened my Spotify app, said I had to relog and noticed all of my playlists and followers were gone. Help?

Casual Listener

I opened my Spotify app, said I had to relog and noticed all of my playlists and followers were gone. Help?

Joe

Community Legend

485 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Latest Android update changes menu to iOS style

Why have they done this? Material design uses the three-line 'drawer' menu that slides in from the left. This style is consistent throughout the majority of Android apps now. Why have Spotify suddenly changed it to a bottom menu like iOS? Annoying.

Music Fan

Why have they done this? Material design uses the three-line 'drawer' menu that slides in from the left. This style is consistent throughout the majority of Android apps now. Why have Spotify suddenl...

MrPile

Casual Listener

5045 Views

47 replies

26 likes

  • 5045 Views
  • 47 replies
  • 26 likes

Spotify taking up too much space

It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;

Newbie

It is taking up almost 3 gigabytes on my phone and all my offline songs are stored on my SD Card. I don't know what to do or how to fix it ;-;

Joe

Community Legend

2003 Views

2 replies

0 likes

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Reporting ads you find offensive

Hi there, I installed the App on my Samsung 4 Android phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albums, playlists and profiles, it says : " Ooops, something went wron...

Newbie

Hi there,   I installed the App on my Samsung 4 Android  phone as well as in Windows. But as soon as I type the name in Search, " Find your favourite music" Search for songs, artist, albu...

261 Views

0 replies

0 likes

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Usuario indeseado.

Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no puedo escuchar mi musica tranquilo porque me la quita o...

Newbie

Por error deje mi cuenta de Spotify abierta en el celular de un amigo y ahora él lo utiliza solo porque tengo premium y él no quiere pagar y no quiere cerrar mi cuenta en su celular, por ende no pued...

258 Views

0 replies

1 likes

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PAYMENT

I can't reach the payment page because i got an error everytime that i select my plan:

Casual Listener

I can't reach the payment page because i got an error everytime that i select my plan:

253 Views

0 replies

0 likes

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Can't add songs or delete playlists

My spotify account is a premium account and I have found that recently (meaning today) that it will not let me add songs to my playlists and/or delete old playlists. I have tried from my phone, my Chromebook, and my school Mac and it seems to happen ...

Regular

My spotify account is a premium account and I have found that recently (meaning today) that it will not let me add songs to my playlists and/or delete old playlists. I have tried from my phone, my Ch...

Joe

Community Legend

448 Views

3 replies

0 likes

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  • 3 replies
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Premium

Sempre que vou tentar assinar o Premium,aparece esse erro !Ôpa, algo deu errado. Tente de novo ou confira nossa área de ajuda de testes.Alguém pode ajudar ?

Newbie

Sempre que vou tentar assinar o Premium,aparece esse erro ! Ôpa, algo deu errado. Tente de novo ou confira nossa área de ajuda de testes. Alguém pode ajudar ?

CarlosMaagno

Casual Listener

1604 Views

10 replies

3 likes

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Kappaleet eivät soi

Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole ongelmaa, ohjelmasta on uusin versio.

Newbie

Laitan listan soimaan, niin joka toinen kerta "kappale ei ole saatavissa offline-tilassa" tai ohjelma pyörittää kappaleita alhaalla (kappale vaihtuu sekunnin välein, ei soi). Nettiyhteydessä ei ole o...

290 Views

0 replies

0 likes

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[Desktop] problem with of-screen help me please

I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself

Casual Listener

I can not figure out how to listen to music when locking the screen, off-screen spotify closes by itself

Joe

Community Legend

442 Views

5 replies

0 likes

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  • 5 replies
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[Android][Playlists] Disable shuffle from Android App

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Newbie

I think it it ridiculous that mobile users (at least on Android) can't play their playlist without shuffle. We are paying customers after all.

Joe

Community Legend

921 Views

2 replies

4 likes

Android
Playlists
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I can't play a local file saved in my desktop

https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/I followed the instructions but I get the errors that I took screenshots about.Edit: I can listen on my desktop.

Casual Listener

https://support.spotify.com/is/using_spotify/playlists/listen-to-local-files/ I followed the instructions but I get the errors that I took screenshots about. Edit: I can listen on my desktop.

279 Views

0 replies

0 likes

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log in

cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared patsy

Visitor

cant log in as a popup keeps asking me to join premium which......i joined and its debited from my account ....whats going on..also all my playlists have disappeared  patsy

Leed2451

Newbie

360 Views

2 replies

0 likes

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Problem with 30 minutes ads free music.

When i click it, it gives me blank/black screen and no sound/music.

Regular

When i click it, it gives me blank/black screen and no sound/music.

198 Views

0 replies

0 likes

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