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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397017 Views

547 replies

35 likes

Account
Free
  • 397017 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8490 Views

0 replies

7 likes

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  • 7 likes

Ativação de Music Quality/ Extrem

Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. alguém me pode ajudar? Tenho um Android

Newbie

Olá tenho Premium e recebi email para ativar Music Quality/Extrem Quality só que essa cena não está ativada/ não posso ativa-lá. 😣 alguém me pode ajudar? Tenho um Android

itu_

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
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can't share Songs or Playlists with "followed" Friends

Hi there,when I try to share a Song or a Playlist with a "followed" friend, the "Send" Button stays grey and it is impossible to send it. I check the spelling of the username, everything is OK.I'm not connected to Facebook. Hate that.Is there a solut...

Newbie

Hi there, when I try to share a Song or a Playlist with a "followed" friend, the "Send" Button stays grey and it is impossible to send it. I check the spelling of the username, everything is OK. ...

rmatosmartins

Regular

2360 Views

11 replies

5 likes

  • 2360 Views
  • 11 replies
  • 5 likes

Volume Fluctuations and random pauses

I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then back to normal like there's a gps giving directions. ...

Casual Listener

I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then ba...

furuanku

Roadie

1313 Views

3 replies

1 likes

  • 1313 Views
  • 3 replies
  • 1 likes

How to add songs to an Official Spotify Playlist

Hello there, it is possible to add songs to an Official Spotify Playlist? I want to add more music, the playlist is really poor...

Newbie

Hello there, it is possible to add songs to an Official Spotify Playlist? I want to add more music, the playlist is really poor...

Joe

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Solved!! Sam cooke aint that good news album

Hi,I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me? Or is there something going wrong with spotify?I do...

Newbie

Hi, I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me...

Joe

Community Legend

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes

Not getting notifications

Hi everyone. I am currently using the new updated version that came out and I am using an s7 phone. I am following quite a lot of artists and yet I am not recieving notifications when one of the artists I'm following releases new music. This is becom...

Casual Listener

Hi everyone. I am currently using the new updated version that came out and I am using an s7 phone. I am following quite a lot of artists and yet I am not recieving notifications when one of the arti...

MartinStoichkov

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Wavves' albums

Wavvves, King of the Beach, Afraid of Heights just disappeared, what happened?

Casual Listener

Wavvves, King of the Beach, Afraid of Heights just disappeared, what happened?

furuanku

Roadie

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

All music does not display playlist songs

Hello there.My gf created a 900 songs playlist and i have all Of them downloaded, but none of them are displayed on All Music tab, so i need to play her playlist if i want to listen to the songs. This is sad to me because i like to shuffle all my mus...

Newbie

Hello there. My gf created a 900 songs playlist and i have all Of them downloaded, but none of them are displayed on All Music tab, so i need to play her playlist if i want to listen to the songs. T...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Solved!! Cant change settings like music quality etc.

I cant change the music quality settings on my Android phone. All of the settings are blacked out and cant be changed because of that. I have a premium account, but its like the premium features dont work. Anyone knows what I can do about it?

Casual Listener

I cant change the music quality settings on my Android phone. All of the settings are blacked out and cant be changed because of that. I have a premium account, but its like the premium features dont...

alpersson

Casual Listener

10781 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Download playlist

Hi, i can not download playlist even with internet connexion but it's working if i want a music in my collection. Could someone help me please ? (I got spotify premium by the way)

Casual Listener

Hi, i can not download playlist even with internet connexion but it's working if i want a music in my collection. Could someone help me please ? (I got spotify premium by the way)

Platane

Casual Listener

940 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify Premium

I accidentally tapped "Free Trial" and I went on the Spotify website and checked under Subscription. It said "Spotify Premium" and it said that my pre-paid premium was going to end on 1/29/17. I'm afraid that when it ends, I'm going to get charged, e...

Casual Listener

I accidentally tapped "Free Trial" and I went on the Spotify website and checked under Subscription. It said "Spotify Premium" and it said that my pre-paid premium was going to end on 1/29/17. I'm af...

e_jamar01

Casual Listener

460 Views

2 replies

0 likes

  • 460 Views
  • 2 replies
  • 0 likes

Playlists Won't Disappear

I have several playlists that simply will not go away. I tap to bring up the menu, and it tells me to go online, but going online changes nothing. I have tried many solutions, and simply want them gone. (All of the ones that say "loading".)

Visitor

I have several playlists that simply will not go away. I tap to bring up the menu, and it tells me to go online, but going online changes nothing. I have tried many solutions, and simply want them go...

Joe

Community Legend

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Albums and songs not shown, even though they exist on Spotify

Hey!Yesterday my friend and I listened to one of his playlists. I really liked it and asked him to send me the link. Unfortunately around half of the songs are missing for me though he only used songs from Spotify. I can see the titles but they aren'...

Newbie

Hey! Yesterday my friend and I listened to one of his playlists. I really liked it and asked him to send me the link. Unfortunately around half of the songs are missing for me though he only used so...

Joe

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Android app independently signing me out and deleteing my offline playlists

Recently my Spotify app has been acting out. Twice this week i have been signed out of the app, and after signing in I notice that none of my recently downloaded playlists are available offline. Twice. This. Week. What makes this even more irritating...

Newbie

Recently my Spotify app has been acting out. Twice this week i have been signed out of the app, and after signing in I notice that none of my recently downloaded playlists are available offline. Twic...

265 Views

0 replies

0 likes

  • 265 Views
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Latest android version messes up my phone *corrected*

Spotify got an update a couple days ago. My phone also became very sluggish and unresponsive a couple days ago, but I had no clue why and wasn't aware of the new update. I even tried factory reset before I relised Spotify had had an update and it mig...

Casual Listener

Spotify got an update a couple days ago. My phone also became very sluggish and unresponsive a couple days ago, but I had no clue why and wasn't aware of the new update. I even tried factory reset be...

386 Views

0 replies

0 likes

  • 386 Views
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  • 0 likes

Superuser Contribution Removing songs from playlists that still play

I have my own playlist that I listen to offline. I have noticed though that even if I delete a song and it's download from my playlist, it still plays when in shuffle mode. There is no option to delete it further. Does anyone else have this problem? ...

Casual Listener

I have my own playlist that I listen to offline. I have noticed though that even if I delete a song and it's download from my playlist, it still plays when in shuffle mode. There is no option to dele...

TrishaB2

Casual Listener

2141 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Spotify search not working

My spotify search isn't working properly, when I first go in to spotify it won't search and it won't play from my albums unless I play the song I played the last time I was in for about 5 mins, can you help?

Newbie

My spotify search isn't working properly, when I first go in to spotify it won't search and it won't play from my albums unless I play the song I played the last time I was in for about 5 mins, can y...

Maria_B

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

French

Bonjour je n'arrive pas à me connecter sachant que je suis en abonnement avec Bouygues Telecom et que j'ai ajouté Spotify dans mes option d'abonnement pouvez-vous m'aider car je n'arrive pas à me connecter il me demande d'un compte ce que je n'ai pas

Newbie

Bonjour je n'arrive pas à me connecter sachant que je suis en abonnement avec Bouygues Telecom et que j'ai ajouté Spotify dans mes option d'abonnement pouvez-vous m'aider car je n'arrive pas à me con...

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify family

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Casual Listener

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Maria_B

Moderator

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my offline songs

Hi, does anyone know how you get Spotify to resync your devices on their end? Spotify keeps deleting all my offline songs and redownloading 1000+ songs is getting tedious. Thanks!

Newbie

Hi, does anyone know how you get Spotify to resync your devices on their end?   Spotify keeps deleting all my offline songs and redownloading 1000+ songs is getting tedious.   Thanks!

Maria_B

Moderator

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes