Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
397040 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.
I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.
Community Legend
4613 Views
5 replies
0 likes
I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
Newbie
3896 Views
3 replies
0 likes
So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Dow loaded songs won't skip if I'm using my home wifi...
So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Do...
2225 Views
0 replies
0 likes
I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore.I have a LG G3 16Gb with 2 gbs of ram. And I'm afraid of skip songs via headphone butt...
I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore. I have a LG G3 16Gb with 2 gbs ...
1716 Views
0 replies
0 likes
Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downloads allowed. After that i cleared my cache and thou...
Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downlo...
Casual Listener
3482 Views
2 replies
0 likes
Definitely occurs when run on mobile device, not sure about desktopDevice: LG G4, running current version of both phone software and Spotify.Occasionaly when on shuffle, the songs will create an inescapable loop.For example, Song A will play. Followe...
Definitely occurs when run on mobile device, not sure about desktop Device: LG G4, running current version of both phone software and Spotify. Occasionaly when on shuffle, the songs will create...
Casual Listener
6292 Views
2 replies
2 likes
Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks
Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks
Newbie
38138 Views
7 replies
1 likes
Hello,I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotify used 165mb+ of data on a 40 min drive.Two questions, ...
Hello, I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotif...
Casual Listener
1374 Views
2 replies
0 likes
As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play. It remains at 0:00 and no sound is heard. However...
As the title says, I'm having a problem with the offline not playing random songs. I am a premium user. All songs have been downloaded and most of them just play, but every so often a song won't play...
871 Views
0 replies
0 likes
Hello Friends of the Spotify Community,I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3G / 4G signal). Sopotify does not show me the playback ...
Hello Friends of the Spotify Community, I have the following issue, when I start my Spotify somewhere without an Internet connection (for example underground train or some location without GSM / 3G ...
1235 Views
0 replies
0 likes
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited data usage. All other settings seems okay. I've had...
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited ...
1078 Views
0 replies
0 likes
I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.
I use a Sony z2, and after some song randomly stop the music. It is very annoying. How can I fix it? Please help me.
Regular
1492 Views
9 replies
0 likes
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me:- I used to have the download switch on for the songs I saved, so when I saved a specific song, it would a...
Can I approximate my old habits of saving/downloading/listening on the new interface or am I just screwed? Here's how thing used to work for me: - I used to have the download switch on f...
Community Legend
3911 Views
6 replies
1 likes
869 Views
0 replies
0 likes
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any more (I know sometimes it's greyd out). There is absolutely no ...
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any mor...
Regular
953 Views
3 replies
0 likes
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again midway through. I have an LG G4 This is really fru...
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again...
Regular
516 Views
1 replies
0 likes
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Casual Listener
594 Views
2 replies
0 likes
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing songs by selecting 'Shuffle' I cannot rewind the song ...
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing son...
Roadie
419 Views
1 replies
0 likes
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. Doesn't matter how much I try I can't log back in. ...
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. ...
268 Views
0 replies
0 likes
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes, the app will either spontaneously pause whichever...
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes...
Community Legend
4087 Views
1 replies
0 likes
