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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1010 Views
  • 0 replies
  • 4 likes

free trial

Where do i see how many days i have left?

  • Visitor
  • Where do i see how many days i have left?
  • OviiiOne
  • Community Legend
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Keep losing offline content?!

At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (resetting phone inbetween) formatting memory card, re...

  • Newbie
  • At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (re...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

7 day free premium

How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.

  • Visitor
  • How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.
  • Maxim
  • Spotify Star
  • 4011 Views
  • 1 replies
  • 0 likes
  • 4011 Views
  • 1 replies
  • 0 likes

Música nao disponivel

Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ...Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel .Preciso de ajuda , já fiz de tudo ...Obrigado e por favor me ajudam

  • Casual Listener
  • Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ... Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel . Preciso de ajuda , já f...
  • 288 Views
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  • 288 Views
  • 0 replies
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Superuser Contribution Spotify causing large data bills on Android Auto

I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, playing the songs and lists that I downloaded via Wi...

  • Casual Listener
  • I have all my music downloaded via WiFi, but spotify has somehow used 622mb of data in my current cycle, putting me well past my limit. The only time I use spotify on my phone is over Android Auto, p...
  • verdammteseele
  • Casual Listener
  • 1426 Views
  • 2 replies
  • 4 likes
  • 1426 Views
  • 2 replies
  • 4 likes

Streaming local files?

So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like the old days, I searched around and found out that ...

  • Newbie
  • So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like ...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Account reset

My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in advanced for the help

  • Newbie
  • My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in ...
  • piorrro33
  • Newbie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Problems with my premium account

I had a Premium account and used it normally. So, I had to reset my smartphone.After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared.What should I do? Could someone help me?Thanks!

  • Newbie
  • I had a Premium account and used it normally. So, I had to reset my smartphone. After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared. What should I...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Can't log in to Spotify app on Google XL

I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the app, tried username and email, nothing worked! The n...

  • Newbie
  • I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the a...
  • 215 Views
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  • 215 Views
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even if in offline mode it steals my mobile data volume

I am so disapointet. It feels like the android app will probably never work as intended. In the last three month the spotify app on android used all my mobile data volume even if the app is set to offline mode. Also, after a few days in offline mode,...

  • Newbie
  • I am so disapointet. It feels like the android app will probably never work as intended.   In the last three month the spotify app on android used all my mobile data volume even if the app is ...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
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  • 0 likes

Falsche Fehlermeldung über den Speicher

Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten

  • Newbie
  • Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten
  • 192 Views
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  • 192 Views
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Solved!!Superuser Contribution When I Scroll down in Settings the App Crashes

I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for offline the app crashes when I scroll down to chang...

  • Casual Listener
  • I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for ...
  • michael3747
  • Casual Listener
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Superuser Contribution local files on android

hi guys I have a problem with my spotify on my android. I can download the local files from my laptop to my phone but no audio came out even though the song is playing...can anybody help me with this problem??

  • Newbie
  • hi guys I have a problem with my spotify on my android. I can download the local files from my laptop to my phone but no audio came out even though the song is playing...can anybody help me with this...
  • Maria_B
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
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Superuser Contribution Spotify via Facebook sign up error on Android

Hey there. So i was trying to log in my account via Facebook in my Android phone but when i click sign up and it goes on logging in to your account. But after that it does not login at all and says that an error ocurred and that i should try that lat...

  • Newbie
  • Hey there. So i was trying to log in my account via Facebook in my Android phone but when i click sign up and it goes on logging in to your account. But after that it does not login at all and says t...
  • Maria_B
  • Moderator
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Paguei premium porém continuo free

Queria saber oque faço, pois assinei o plano premium e não virei premium!!!

  • Newbie
  • Queria saber oque faço, pois assinei o plano premium e não virei premium!!!
  • Tallesspot
  • Newbie
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
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Superuser Contribution Songs disappearing?!

I downloaded the new update last night, everything was fine, but when i woke up this morning I'm missing about half of the songs from EACH artist i have. I've looked back to all of my favourite songs and it's those that are primarily missing. I've tr...

  • Newbie
  • I downloaded the new update last night, everything was fine, but when i woke up this morning I'm missing about half of the songs from EACH artist i have. I've looked back to all of my favourite songs...
  • Maria_B
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Downloaded playlists disappeared?

I've had Spotify for several years now. I really like the download feature so I can listen to certain playlists offline, like when I'm driving in the middle of nowhere, or snowboarding. Yesterday I was driving in the middle of nowhere and discovered ...

  • Newbie
  • I've had Spotify for several years now.  I really like the download feature so I can listen to certain playlists offline, like when I'm driving in the middle of nowhere, or snowboarding. Yesterd...
  • baijogs73
  • Newbie
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
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Superuser Contribution As músicas não reproduzem em offline

Eu assinei o Premium faz pouco tempo, e fui fazer o download de todas as músicas da minha playlist, porém, quando fui executar no modo offline, elas não reproduziram, e eu já tentei de tudo, li as opções no site do Spotify e nada me ajudou, o que eu ...

  • Newbie
  • Eu assinei o Premium faz pouco tempo, e fui fazer o download de todas as músicas da minha playlist, porém, quando fui executar no modo offline, elas não reproduziram, e eu já tentei de tudo, li as op...
  • user-removed
  • Not applicable
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
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Superuser Contribution Downloaded playlists have all been reset to undownloaded.

Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB.Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complete reinstall of spotify about a month ago. Tried switching ...

  • Roadie
  • Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB. Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complet...
  • jerrawa
  • Roadie
  • 494 Views
  • 2 replies
  • 0 likes
  • 494 Views
  • 2 replies
  • 0 likes

Solved!! How see followers of my playlist ?

Hello !How see who follow my playlist on Android.Thanks for your help !

  • Newbie
  • Hello ! How see who follow my playlist on Android. Thanks for your help !  🙂
  • krzyzest
  • Newbie
  • 92798 Views
  • 2 replies
  • 13 likes
  • Subscription
  • 92798 Views
  • 2 replies
  • 13 likes