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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4128 Views

0 replies

6 likes

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Solved!! Equalizer

Hey guys, why is in the newest Version of Spotify from the Play Store the Equalizer removed?

Newbie

Hey guys, why is in the newest Version of Spotify from the Play Store the Equalizer removed?

Joe

Community Legend

806 Views

1 replies

0 likes

Equalizer
  • 806 Views
  • 1 replies
  • 0 likes

Unplayable album

I'm unable to play an album I've downloaded. The album in question is called 'less is more' by Stewart Mac. I've played the album previously and not had a problem with it. I went to play it today and its now unplayable. I've tried uninstalling and re...

Casual Listener

I'm unable to play an album I've downloaded. The album in question is called 'less is more' by Stewart Mac. I've played the album previously and not had a problem with it. I went to play it today and...

Rachyandle

Casual Listener

799 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

I can't play the new album of Nicky Jam

I'm from Colombia and I want listening the new album of Nicky Jam but the app say me the album is not for my contry and that's don't have sents because Nicky Jam it's Colombian what's happen?

Newbie

I'm from Colombia and I want listening the new album of Nicky Jam but the app say me the album is not for my contry and that's don't have sents because Nicky Jam it's Colombian what's happen?

Joe

Community Legend

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Search function is not working

Using the latest Spotify Android app (1.0.0970.2353) and the search function works about 1 in 10 times. When it fails, I receive the 'Oops Something went wrong' error. I have tried everything from uninstalling/reinstalling and rebooting my device wit...

Casual Listener

Using the latest Spotify Android app (1.0.0970.2353) and the search function works about 1 in 10 times. When it fails, I receive the 'Oops Something went wrong' error. I have tried everything from un...

Onemip

Newbie

25951 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Android Intent - Add Currently Playing Song to a Specific Playlist

Happy Sunday Folks, For Spotify on Android I would like to initiate a tasker task to add the currently playing song to a specific playlist. I will initiate a task via autovoice (Calling out the specific name of the playlist that I want to add the son...

Casual Listener

Happy Sunday Folks,   For Spotify on Android I would like to initiate a tasker task to add the currently playing song to a specific playlist. I will initiate a task via autovoice (Calling out ...

Vif0u

Regular

2700 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Music stops playing when phone locks

I have a ZTE Axon 7. This issue started today, maybe when the app updated itself. I tried tweeking with phone and app settings but nothing seems to work. Please help and be as detailed as possible. Thank you

Casual Listener

I have a ZTE Axon 7. This issue started today, maybe when the app updated itself. I tried tweeking with phone and app settings but nothing seems to work. Please help and be as detailed as possible. T...

ZTEAxon7John

Casual Listener

1079 Views

4 replies

0 likes

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Spotify crashing

Hi all,I am having an issue with spotify on my LG g5 Android phone.It will play a few songs and then at the end of the current song playback will just stop and I cannot restart it again. The spotify icon in the notification centre goes unresponsive (...

Casual Listener

Hi all, I am having an issue with spotify on my LG g5 Android phone. It will play a few songs and then at the end of the current song playback will just stop and I cannot restart it again. The ...

Joe

Community Legend

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

Spotfy pausing music.

Hello guys. Following:I'm using sportfy on my galaxy s6 with a 30 day Premium account. I downloaded some songs to test .. when I put it in Off-LIne mode and synchronize the blutooth the music pauses.I have already uninstalled the App by clearing the ...

Newbie

Hello guys. Following: I'm using sportfy on my galaxy s6 with a 30 day Premium account. I downloaded some songs to test .. when I put it in Off-LIne mode and synchronize the blutooth the music pause...

Joe

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

No me permite descargar canciones en la SD

Buenas! Tengo un BQ Aquaris E4 y en configuración no me sale la opción de guardar mi música descargada para utilizar en modo sin conexión en la tarjeta SD. Esta es la razón por la que me hice premium, ya que si no me deja, no hay ninguna diferencia e...

Newbie

Buenas! Tengo un BQ Aquaris E4 y en configuración no me sale la opción de guardar mi música descargada para utilizar en modo sin conexión en la tarjeta SD. Esta es la razón por la que me hice premium...

439 Views

0 replies

0 likes

  • 439 Views
  • 0 replies
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Spotify not playing songs when changes songs

Everytime the app changes to a new song on my s7 edge, it basically just stops and won't play till i unlock the phone and resart the app.

Casual Listener

Everytime the app changes to a new song on my s7 edge, it basically just stops and won't play till i unlock the phone and resart the app.

Joe

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

gereksiz ucret

ben herhangi bir üyelik isteğinde bulunmamama rağmen standart servislerden yararlanmam için benden 3.99 tl hattımdan kesinti olmuş. ben üye olmak istemiyorum ve ücretin iadesini istiyorum. Acil.!!

Newbie

ben herhangi bir üyelik isteğinde bulunmamama rağmen standart servislerden yararlanmam için benden 3.99 tl hattımdan kesinti olmuş. ben üye olmak istemiyorum ve ücretin iadesini istiyorum. Acil.!!

205 Views

0 replies

0 likes

  • 205 Views
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List of favourites interrupted by non favourites

Hi, I have the following 'problem'I have added several songs to my Favourites list, through the Android app.when I listen to this list, I sometimes hear songs that are NOT on my favourite list.(these are songs by various artists that do have songs in...

Casual Listener

Hi, I have the following 'problem' I have added several songs to my Favourites list, through the Android app. when I listen to this list, I sometimes hear songs that are NOT on my favourite list. ...

Dekwa

Casual Listener

455 Views

6 replies

0 likes

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  • 6 replies
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Playlist to songs

How can have songs of the playlist unto songs?

Newbie

How can have songs of the playlist unto songs?

226 Views

0 replies

0 likes

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Superuser Contribution Spotify app closing itself on android 6.0

Hi,I recently had a new phone ( Cubot Dinausor ), so i'm now using Spotify on it. But at random time, after a few seconds of listenning to music or after few songs, sometimes during a song, my Spotify app closes itself without any error message, shut...

Casual Listener

Hi, I recently had a new phone ( Cubot Dinausor ), so i'm now using Spotify on it. But at random time, after a few seconds of listenning to music or after few songs, sometimes during a song, my Spot...

coco2ligne

Casual Listener

736 Views

2 replies

0 likes

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  • 2 replies
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No se descarga la musica Android 6.0

Tengo un Huawei Gx8 con android 6.0 pero al seleccionar en la play list "descargar" empieza en la parte de arriba sobre la cortina de notificación el proceso de descarga. Es decir el % y las canciones que faltan. Pero estás canciones "descargadas" nu...

Newbie

Tengo un Huawei Gx8 con android 6.0 pero al seleccionar en la play list "descargar" empieza en la parte de arriba sobre la cortina de notificación el proceso de descarga. Es decir el % y las cancione...

275 Views

0 replies

0 likes

  • 275 Views
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Unable to download via WIFI - works fine via cellular

HelloI can't download a single phone if connected through wifi on both my samsung note3 and note4, but playback works like a charm and I can download songs though both my laptop and my girlfriends Samsung S6 so Wifi router and firewall is not an issu...

Casual Listener

Hello I can't download a single phone if connected through wifi on both my samsung note3 and note4, but playback works like a charm and I can download songs though both my laptop and my girlfriend...

Petekearns

Newbie

762 Views

4 replies

0 likes

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  • 4 replies
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Stuck on repeat

I do not have subscribtion but my songs are stuck on repeat so that only one song keeps playing and I have to use up my skips just to change the song

Newbie

I do not have subscribtion but my songs are stuck on repeat so that only one song keeps playing and I have to use up my skips just to change the song

Joe

Community Legend

1370 Views

4 replies

0 likes

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  • 4 replies
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Local Files not downloading onto my offline playlist

They previously worked, but all of a sudden the new ones I added are greyed out on my phone and will not download. I have tried everything from deleting the app and reinstalling it, but nothing works. Now that I reinstalled it, the songs I previously...

Regular

They previously worked, but all of a sudden the new ones I added are greyed out on my phone and will not download. I have tried everything from deleting the app and reinstalling it, but nothing works...

aramchoii

Regular

4671 Views

7 replies

1 likes

  • 4671 Views
  • 7 replies
  • 1 likes