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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376221 Views

541 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7563 Views

0 replies

7 likes

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Music not playing complete song

When I play music on my Android Spotify app, it starts at the middle of the song and plays a minute of music and then skips to the next song. If I skip to the next song manually, it continues to play the previous song over the next song as well. Has ...

Casual Listener

When I play music on my Android Spotify app, it starts at the middle of the song and plays a minute of music and then skips to the next song.   If I skip to the next song manually, it continue...

bmwilkins1

Casual Listener

1345 Views

5 replies

0 likes

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  • 5 replies
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Only downloading some songs from a playlist

Hey guys!So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time I press "downloading switch" I lose every song I down...

Casual Listener

Hey guys! So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time ...

furuanku

Roadie

8203 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes

I can't download music to my own playlists

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...

Casual Listener

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...

Joe

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Spotify app deletes entire library at random

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage space is switched to internal instead of my SD card. T...

Casual Listener

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage spa...

Nic0_

Roadie

1891 Views

1 replies

0 likes

  • 1891 Views
  • 1 replies
  • 0 likes

I can't download music to my own playlists

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...

Casual Listener

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...

Nic0_

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

[Mobile][Connect] Bluetooth connection issues

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Music keeps playing. Whenever I try to open the app, th...

Newbie

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Musi...

235 Views

0 replies

0 likes

  • 235 Views
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Solved!! Save stuff without downloading

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

Casual Listener

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

ploher

Casual Listener

6135 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Premium Issue

Hi Spotify,I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed ...

Casual Listener

Hi Spotify, I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot:   Why are you charging me an...

ljaramilla

Casual Listener

1145 Views

2 replies

0 likes

PC
Premium help
Premium Marketing
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Play music through BT during call

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

Casual Listener

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

fischumi

Casual Listener

96000 Views

6 replies

3 likes

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  • 6 replies
  • 3 likes

My music couldn't be downloaded using cellular

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, but still couldn't download any song. I'm using prem...

Visitor

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, b...

286 Views

0 replies

0 likes

  • 286 Views
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Can I Choose Which Songs Are Available Offline?

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue: How can I choose which songs are available offline? It just downloads a select few songs and I can't change which ones I want availa...

Newbie

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue:   How can I choose which songs are available offline? It just downloads ...

StewBrewer97

Casual Listener

3931 Views

4 replies

2 likes

  • 3931 Views
  • 4 replies
  • 2 likes

Playlist plays different genre on shuffle play

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

Newbie

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

319 Views

0 replies

0 likes

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Solved!! Why is Spotify playing more songs when it finishes the playlist

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them.I do not wish anything else to be played. When it finishes, stop playing.. And go back to the start if I hit the "play" button....

Roadie

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them. I do not wish anything else to be played. When it finishes, stop playing.....

EarlPurple

Roadie

799 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Solved!! Songs skip every few songs

I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a premium service.

Casual Listener

I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a ...

i1982nava

Casual Listener

729 Views

3 replies

0 likes

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  • 3 replies
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Spotify app downloads music every time I open the app

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a notification.I think the problem comes from the fact t...

Casual Listener

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a not...

Michotke

Casual Listener

1465 Views

2 replies

0 likes

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  • 2 replies
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Solved!! I'm unable to edit most of the settings ony my Android device

Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with complete data delete via SD Maid.

Casual Listener

Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with ...

Joe

Community Legend

1976 Views

4 replies

0 likes

edit
settings
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  • 4 replies
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Set Spotify as default Audio Application

Hi Folks, is there a way to set Sportify as my default Android Audio Player?Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts. GreetsDerLonG

Casual Listener

Hi Folks,   is there a way to set Sportify as my default Android Audio Player? Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts.   Greet...

DerLonG

Casual Listener

1994 Views

2 replies

0 likes

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Solved!! Shuffle Play

I just downloaded Spotify and I understand Shuffle Play is only option. But, I select a playlist and it plays a different one and no way to get out of the one the system selected. How do I get to my selected Playlist? I am OK with random order I just...

Casual Listener

I just downloaded Spotify and I understand Shuffle Play is only option.  But, I select a playlist and it plays a different one and no way to get out of the one the system selected.  How do ...

Joe

Community Legend

3080 Views

8 replies

0 likes

  • 3080 Views
  • 8 replies
  • 0 likes