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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6853 Views

0 replies

7 likes

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Stuck on Log in screen

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. I use Facebook login and it just stays on "Please w...

Casual Listener

Something is happening to my Spotify. For 2 days it has been saying I'm offline, which is not true. Then my downloaded songs started to turn grey and have become unplayable. Now I can't even log in. ...

Joe

Community Legend

1323 Views

7 replies

0 likes

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Trouble with the new interfaz

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Newbie

I have one trouble with the new interfaz, i've been update like 1 month and since that start changing the interfaz with the old one. And this force stop on spotify constantly

Joe

Community Legend

267 Views

1 replies

0 likes

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Can't listen offline (Android)

Hey I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? Thanks

Newbie

Hey 🙂 I'm paying every month for a Premium Account on Spotify, but can't listen my music when I'm offline and just can listen to it when im connected with WiFi... Why? 🤔 Thanks

Joe

Community Legend

318 Views

1 replies

0 likes

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Stay Awake Problem

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it from "deep sleep" which makes it not as battery-eff...

Casual Listener

Hi, I recently purchased a Google Pixel, which runs Android 7.1. However, it seems to me that Spotify is using abnormally high amounts of battery, and it is keeping the phone awake and preventing it ...

447 Views

0 replies

0 likes

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How to make spotify stay on notification bar?

Hi All.Im currently using s7 edge.Initially even when i paused a music. Spotify would stay on the notification bar.But now when i pause the music or someone calls or even logging into pokemon go. Music stop but Spotify just disappear from the notific...

Newbie

Hi All. Im currently using s7 edge. Initially even when i paused a music. Spotify would stay on the notification bar. But now when i pause the music or someone calls or even logging into pokem...

Spr1t33

Newbie

5048 Views

2 replies

2 likes

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Login problem

Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook linked with spotify. I uninstalled app many times, c...

Newbie

Since yesterday I cant log in on my samsung s7 edge. Every time I try phone says you dont have facebook lonked with spotify but im logging in with spotify credentials and i never ever have facebook l...

Joe

Community Legend

249 Views

1 replies

0 likes

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Android app stops and starts randomly

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other song. The app stops, pauses for 1/4-3 seconds, and ...

Newbie

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other ...

Caddie

Newbie

3767 Views

2 replies

0 likes

resume
start
stop
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huawei y5 lockscreen widget

I have no widget controls on the lock the lock screen.This phone is ridiculous.Is there a way of enabling itI've tried the option in notification options which literally is an option to tick if you want lock screen options but it does nothing.Help

Newbie

I have no widget controls on the lock the lock screen. This phone is ridiculous. Is there a way of enabling it I've tried the option in notification options which literally is an option to tick ...

Joe

Community Legend

761 Views

1 replies

0 likes

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Facebook Log In on Android

I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log In page again. I can't create a new account because the e-m...

Newbie

I just got the latest Facebook update and reinstaled Spotify on my Android smartphone.   When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log...

crematedman

Community Legend

292 Views

1 replies

0 likes

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Huaweis play controls notification not showing properly

It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.

Newbie

It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.

430 Views

0 replies

0 likes

controls
huawei
problem
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My playlist changes abruptly.

Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about 30 minutes after I don't touch Spotify (such as fast forward or searc...

Newbie

Hi!   I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about...

crematedman

Community Legend

253 Views

1 replies

0 likes

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Occasionally losing offline files and have to redownload

I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP)but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ). Of course I didn't stream all of them at the same time. Pls advise. Thanks.

Regular

I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP) but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ).    Of course I di...

snip3r

Regular

509 Views

2 replies

0 likes

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Phone switch

I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be ch...

Newbie

I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and ha...

Joe

Community Legend

314 Views

1 replies

0 likes

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How do you revert back from new tab menu?

To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)

Casual Listener

To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...

Joe

Community Legend

428 Views

1 replies

0 likes

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Spotify does not download music even with free space.

Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...

Newbie

Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...

Joe

Community Legend

373 Views

2 replies

0 likes

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Solved!! New Version of sotify to android playlist diffrent HELPP

Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...

Visitor

Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...

user-removed

Not applicable

572 Views

4 replies

0 likes

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Downloaded music not staying downloaded

All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say to do and it still won't work. I'm on a Samsung Ga...

Newbie

All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say...

crematedman

Community Legend

811 Views

1 replies

0 likes

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Deleted songs

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

Newbie

Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks

Joe

Community Legend

283 Views

1 replies

0 likes

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Impossible de mettre un son personnel et l'écouter en hors ligne

Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est indisponible" J'ai pourtant mis toute les options de télégar...

Newbie

Bonjour,   J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est ...

192 Views

0 replies

0 likes

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Android 4.4.2 audio randomly pauses

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players

Newbie

Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players

Joe

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes