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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387258 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

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"Random song" button

Guys can you tell me how can I off random songs on my Spotify Premium? Because its really anoying that songs are Random and I cant find where I can off this :/. Edit: actually IT was shuffle button never mind

Newbie

Guys can you tell me how can I off random songs on my Spotify Premium? Because its really anoying that songs are Random and I cant find where I can off this :/. Edit: actually IT was shuffle button n...

521 Views

0 replies

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Superuser Contribution Unable to use Spotify Connect with Hama 3100

Buongiorno,Avrei gentilmente bisogno di un aiuto in quanto nel mio locale ascolto spotify collegato al dispositivo Hama. Collego i due dispositivi al wifi e ascolto tutta la musica con premium tranquillamente. Dopo qualche tempo, a volte possono esse...

Newbie

Buongiorno, Avrei gentilmente bisogno di un aiuto in quanto nel mio locale ascolto spotify collegato al dispositivo Hama. Collego i due dispositivi al wifi e ascolto tutta la musica con premium tran...

Erika

Roadie

716 Views

1 replies

0 likes

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Superuser Contribution Problemas para sincronizar archivos locales en android.

Buenas. Siempre había seguido el proceso para sincronizar los archivos locales a la lista de spotify, descargar, añadirla en una playlist y descargarla, y asi ya se me guardaba y podía escucharla desde el smartphone. Desde hace un rato, desde la app ...

Newbie

Buenas.  Siempre había seguido el proceso para sincronizar los archivos locales a la lista de spotify, descargar, añadirla en una playlist y descargarla, y asi ya se me guardaba y podía escucha...

Erika

Roadie

1393 Views

1 replies

0 likes

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Finalized at intermittent intervals

Description of the issue:My Spotify is finalized at intermittent intervals several times during the day.Steps to reproduce the issue:When I listen to music on my cell phone.What steps I tried:I've reinstalled Spotify a few times, but after a few days...

Newbie

Description of the issue: My Spotify is finalized at intermittent intervals several times during the day. Steps to reproduce the issue: When I listen to music on my cell phone. What steps I t...

362 Views

0 replies

0 likes

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Refinding Missing Album/ Playlist

The album/ playlist (I forget which) I had been listening to last month is now gone. Is it possible to pull back up in play history albums or playlists that have been taken down to check what tracks were on it?

Newbie

The album/ playlist (I forget which) I had been listening to last month is now gone. Is it possible to pull back up in play history albums or playlists that have been taken down to check what tracks ...

299 Views

0 replies

0 likes

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Memoria

Estou tentando baixar musicas para ouvir, mas quando olho tenho 32G ... mas da uma msg falando que esta cheio !! Alguem sabe me informar o pq ??

Newbie

Estou tentando baixar musicas para ouvir, mas quando olho tenho 32G ... mas da uma msg falando que esta cheio !! Alguem sabe me informar o pq ?? 

311 Views

0 replies

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Music not playing complete song

When I play music on my Android Spotify app, it starts at the middle of the song and plays a minute of music and then skips to the next song. If I skip to the next song manually, it continues to play the previous song over the next song as well. Has ...

Casual Listener

When I play music on my Android Spotify app, it starts at the middle of the song and plays a minute of music and then skips to the next song.   If I skip to the next song manually, it continue...

bmwilkins1

Casual Listener

1371 Views

5 replies

0 likes

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Only downloading some songs from a playlist

Hey guys!So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time I press "downloading switch" I lose every song I down...

Casual Listener

Hey guys! So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time ...

furuanku

Roadie

8245 Views

3 replies

2 likes

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I can't download music to my own playlists

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...

Casual Listener

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...

Joe

Community Legend

471 Views

1 replies

0 likes

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Spotify app deletes entire library at random

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage space is switched to internal instead of my SD card. T...

Casual Listener

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage spa...

Nic0_

Roadie

1916 Views

1 replies

0 likes

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I can't download music to my own playlists

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...

Casual Listener

Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...

Nic0_

Roadie

426 Views

1 replies

0 likes

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[Mobile][Connect] Bluetooth connection issues

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Music keeps playing. Whenever I try to open the app, th...

Newbie

(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Musi...

242 Views

0 replies

0 likes

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Solved!! Save stuff without downloading

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

Casual Listener

Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!

ploher

Casual Listener

6165 Views

2 replies

0 likes

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Solved!! Premium Issue

Hi Spotify,I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed ...

Casual Listener

Hi Spotify, I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot:   Why are you charging me an...

ljaramilla

Casual Listener

1177 Views

2 replies

0 likes

PC
Premium help
Premium Marketing
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Play music through BT during call

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

Casual Listener

I want that Spotify continues playing music through Bluetooth connection when i make or receive a call. But i don't know how to get it.

fischumi

Casual Listener

96604 Views

6 replies

3 likes

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My music couldn't be downloaded using cellular

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, but still couldn't download any song. I'm using prem...

Visitor

I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, b...

293 Views

0 replies

0 likes

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Can I Choose Which Songs Are Available Offline?

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue: How can I choose which songs are available offline? It just downloads a select few songs and I can't change which ones I want availa...

Newbie

This is killing me, I've been looking EVERYWHERE online and I can't believe that I'm the only person with this issue:   How can I choose which songs are available offline? It just downloads ...

StewBrewer97

Casual Listener

3980 Views

4 replies

2 likes

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Playlist plays different genre on shuffle play

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

Newbie

My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?

323 Views

0 replies

0 likes

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