Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log In page again. I can't create a new account because the e-m...
I just got the latest Facebook update and reinstaled Spotify on my Android smartphone. When I click Log In via Facebook, nothing happens at all, just a small loading and then back to the Log...
Community Legend
287 Views
1 replies
0 likes
It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.
It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.
417 Views
0 replies
0 likes
Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about 30 minutes after I don't touch Spotify (such as fast forward or searc...
Hi! I will listening to my playlist, when suddenly it will switch songs, which I feel are all from a particular playlist, but the songs are all Vietnamese. It happens usually about...
Community Legend
248 Views
1 replies
0 likes
I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP)but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ). Of course I didn't stream all of them at the same time. Pls advise. Thanks.
I only have 2 devices that has offline files. ( 1 iPhone and 1 Android DAP) but I do stream from another 1 laptop ( work ) , 1 desktop ( home ) , another iPad ( home ). Of course I di...
Regular
484 Views
2 replies
0 likes
I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and has already started charging me. It wants me to be ch...
I recently switched from iPhone to samsung. On the iphone, my spotify was connected to Facebook and I had student premium. Now on the Samsung it doesn't recognize it's connected to my Facebook and ha...
Community Legend
304 Views
1 replies
0 likes
To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, its wierdly strong feelings to have about a layout)
To have that menu at the bottom of my screen at all time is just the worst, i get infuriated every time i open the ap. I cant have it as it is now, how do i revert back to the old menu? (yes, it...
Community Legend
412 Views
1 replies
0 likes
Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option to choose where the Spotify has to store the musics ...
Spotify says my storage is full and it can't download, but it isn't. I have a SD Card that is used as internal storage, it is full, but the phone (with the Card) has about 7gb FREE. The menu option t...
Community Legend
357 Views
2 replies
0 likes
Since i updated the spotify app on my phone it not the same..on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app when i click on the Playlist its shows me am menu and i ...
Since i updated the spotify app on my phone it not the same.. on the old ver i click on PLAYLIST then click my personal playlist and the i can play the music on the playlist.. now on the new app &nb...
Not applicable
559 Views
4 replies
0 likes
All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say to do and it still won't work. I'm on a Samsung Ga...
All of my music says it's downloaded, but it will not play when I go offline. My music I have downloaded also doesn't stay downloaded if I close the app. I've been doing everything all the forums say...
Community Legend
802 Views
1 replies
0 likes
Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks
Signed in through facebook 2 yrs ago. Have since deleted my facebook acc but have now lost almost all my album 's any help thanks
Community Legend
275 Views
1 replies
0 likes
Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est indisponible" J'ai pourtant mis toute les options de télégar...
Bonjour, J'ai essayé de mettre un son de mon ordinateur dans les fichiers locaux, mais il m'est impossible par la suite de faire la lecture en hors connexion sur mon téléphone "ce titre est ...
185 Views
0 replies
0 likes
Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying.It happens also in other music players
Whenever I'm listening to music and my screen is off, music randomly pauses and then starts again where it left off. It's very annoying. It happens also in other music players
Community Legend
243 Views
1 replies
0 likes
Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?
Me llego un correo de Spotify que si pagaba $9.00 me daban tres meses de spotify, y cuando voy a pagar me cobran $99.00, trendre entonces que pagar hasta dentro de 4 meses?
178 Views
0 replies
0 likes
Hi,I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. when I open the pop-up menu on my ps4, it shows that th...
Hi, I was listening to Spotify on my ps4 using my android tablet as a "remote" and a home Depot add came up. for some reason it will not let me play any other music, it just keeps looping the ad. wh...
260 Views
0 replies
0 likes
If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound, when connecting a new device.I'm on the newest Ap...
If I'm trying to start a stream on my Chromecast Audio via my Android App it just showing "Connecting" but never starts to play my songs. The only respons from the Chromecast Audio is the short sound...
Newbie
404 Views
1 replies
2 likes
Hallo zusammen,ich nutze Spotify gemeinsam mit meiner Frau über einen Spotify Premium Account auf 2 Smartphone's. (htc one m8s)2 Szenarien bringen die Verbindung zum Chromecast zum Abbruch, oder die Spotify App hängt sich auf.1. Ich wische an Handy e...
Hallo zusammen, ich nutze Spotify gemeinsam mit meiner Frau über einen Spotify Premium Account auf 2 Smartphone's. (htc one m8s) 2 Szenarien bringen die Verbindung zum Chromecast zum Abbruch, oder ...
Newbie
1488 Views
1 replies
1 likes
I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help
I have a premium acount and ik got 1 playlist but at my profiel it says i got 0 playlist help
332 Views
0 replies
0 likes
I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.
I can no longer find "search", only daily mix, playlists, stations, tracks, albums, artists and podcasts/videos.
Community Legend
1196 Views
5 replies
0 likes
Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, twitter.... Can you help me to get back internal sh...
Spotify, i´m not being able to share anything or send messages by android versions. When I click share, instead open spotify internal share options, it opens the android options: Whatsapp, facebook, ...
Community Legend
573 Views
3 replies
0 likes
It's empty. Before that can seed. I think update has give a bug.
It's empty. Before that can seed. I think update has give a bug.
249 Views
0 replies
0 likes
