Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.
I have downloaded albums but they don't appear in my phone's library just the Spotify one and they definitely say downloaded.
Roadie
305 Views
1 replies
0 likes
Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any of their songs. So please but every singer song out ...
Hi spotify i have a problem and that is that i can't listen to a girl group name twice. My account is premiumso i dont know why i can't hear there songs.I am a kpop fan an sometimes i cant hear any o...
Community Legend
463 Views
1 replies
0 likes
I recently become Spotify premium.Now when i try playing some songs i get a little popup with the notification: this song is not available.Who knows some advice?
I recently become Spotify premium. Now when i try playing some songs i get a little popup with the notification: this song is not available. Who knows some advice?
Newbie
762 Views
3 replies
0 likes
Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso.Desde já, agradeço!
Olá, uso o Spotify há um tempinho e vi uma oferta do premium 3 meses por R$1,99, mas quando fui pagar o boleto, era R$16,90, queria saber o por quê disso. Desde já, agradeço!
Roadie
324 Views
1 replies
0 likes
Hi,After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine when I connect to any WiFi. I have checked with other...
Hi, After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine ...
Casual Listener
51092 Views
23 replies
3 likes
Hi everybody, I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order). I don't understand why I have the same behavour using or n...
Hi everybody, I mostly use spotify with Android now. When I play a playlist by selecting the first song spotify *ALWAYS* shuffle the playlist (it never plays the playlist in displayed order)...
Casual Listener
386 Views
2 replies
0 likes
Ho un'offerta con la Vodafone con la quale prevede 12 mesi di abbonamento a spotify premium (spotify gold) iniziato il 23/04/2016 e oggi 25/11/2016 non mi fa collegare il mio account al servizio premium.
Ho un'offerta con la Vodafone con la quale prevede 12 mesi di abbonamento a spotify premium (spotify gold) iniziato il 23/04/2016 e oggi 25/11/2016 non mi fa collegare il mio account al servizio prem...
Regular
2693 Views
13 replies
2 likes
Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained
Good morning, I would like to know that I paid the spotify through the promotion that was sent by email for 3 months but it was not 3 months but 1 month I would like to be explained
Roadie
384 Views
2 replies
0 likes
I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the songs, so it's not that they've been removed from Spotify. This is ...
I freqently get "song not available" when trying to play songs. I have my settings set to not show songs that aren't available. If I remove and reinstall the app, I can then play the song...
Casual Listener
694 Views
4 replies
0 likes
Hello everybody.My spotfy is not searching for any music or artist.It just appears "oops, something went wrong".can you help me please?
Hello everybody. My spotfy is not searching for any music or artist. It just appears "oops, something went wrong". can you help me please?
Community Legend
367 Views
2 replies
0 likes
I really dont like moving the navigation menu to the bottom of the screen which takes a lot of space, preventing me from viewing songs and playlists. For my android phone, now I have the Android navigation bar, spotify navigation bar and then now pla...
I really dont like moving the navigation menu to the bottom of the screen which takes a lot of space, preventing me from viewing songs and playlists. For my android phone, now I have the Android navi...
Newbie
962 Views
2 replies
3 likes
Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i can but the volume is so low i have beats solo 3 th...
Hello i have just switched from a iphone 7 to a s7. I have already had a look to try and find a solution to the very low volume on bluetooth devices. Can somone please help i have tried everything i ...
Casual Listener
359 Views
2 replies
0 likes
Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, the words "Oops, something went wrong" isntantly ap...
Hello. Today I noticed that my spotify's search feature no longer works. I am a premium user and ordinarily can search and choose whichever songs I like, but now whenever I attempt to search a song, ...
Spotify Star
12209 Views
8 replies
0 likes
Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.
Spotify keeps Something went wrong when I try to search something. Please find a way to stop this from happening.
Community Legend
540 Views
1 replies
0 likes
Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?
Tengo premium, y cuando quiero buscar alguna musica no me busca se me queda quieto sin hacer nada. Pasa algo?
Moderator
453 Views
3 replies
0 likes
Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, whatever). Issue persisted after a reinstall.
Search panel is not working on Nexus 6P running Nougat. After entering a search query, I see "Ooops, not working". I am connected to the internet, and can use other features (brrowsing playlists, wha...
Community Legend
458 Views
3 replies
0 likes
Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about my phone or the android version. It is directly abou...
Android stops Spotify whenever I kill working apps. I could not find a solution for this problem. I dont want android to kill Spotify when I kill other apps for more ram. I dont think this is about m...
Casual Listener
470 Views
2 replies
0 likes
Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me aparecen los botones de continuar u omitir
Tengo mi cuenta familiar e invite a mi hijo, quiere acceder desde su tablet samsumg pero ya dentro de su cuenta en la web a la hora de querer activarla cuenta em la opcion de "no soy un robot" no me ...
243 Views
0 replies
0 likes
It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cache and so on but nothing seemed to work. When I came...
It suddenly happened today while I was out and about listening to music and it just would play the next song... So naturally I try restarting the phone, reinstalling spotify, deleting the stored cach...
Community Legend
334 Views
1 replies
0 likes
The chromecast spotify app shows "login failed" if a user does this steps:1) opens spotify2) cast to chromecast3) go to any other app which supports cast (ie youtube)4) cast to chromecast from that app5) returns to spotify6) try to cast to chromecast...
The chromecast spotify app shows "login failed" if a user does this steps: 1) opens spotify 2) cast to chromecast 3) go to any other app which supports cast (ie youtube) 4) cast to chromecast fro...
289 Views
0 replies
0 likes
