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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387790 Views

545 replies

34 likes

Account
Free
  • 387790 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

  • 8043 Views
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  • 7 likes

Music Folder (Android)

How i can change the Music folder from spotify on my Android-device?

Newbie

How i can change the Music folder from spotify on my Android-device?

Joe

Community Legend

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Solved!! Sort songs from the last to the first

Hi everyone! I've a Asus zenfone 3 and I would like to know how I can sort my playlist from the latest song I added in my playlist.Tank to everyone!

Newbie

Hi everyone! I've a Asus zenfone 3 and I would like to know how I can sort my playlist from the latest song I added in my playlist. Tank to everyone!

Joe

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes

Superuser Contribution Auto deletion

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Casual Listener

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Aropruett

Casual Listener

445 Views

2 replies

0 likes

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Songs skipping ahead,

My songs start at weird times mainly 40 or 50 seconds in and all songs do this they get to a certain point (like say a bass drop) and play another song to me it sounds like 2 songs playing at the same time but I cannot confirm that I've troubleshoote...

Visitor

My songs start at weird times mainly 40 or 50 seconds in and all songs do this they get to a certain point (like say a bass drop) and play another song to me it sounds like 2 songs playing at the sam...

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

When playing music from phone to car through Bluetooth no sound or bass comes through, front is ok.

Samsung 6 edge plus Bluetooth to Kenwood car stereo with amp- no sound or bass plays to the rear speakers, but plays to the front with stock bass speakers.I know its possible, because it worked before. I dont know what changed (maybe an update?).I do...

Newbie

Samsung 6 edge plus Bluetooth to Kenwood car stereo with amp- no sound or bass plays to the rear speakers, but plays to the front with stock bass speakers. I know its possible, because it worked b...

361 Views

0 replies

1 likes

  • 361 Views
  • 0 replies
  • 1 likes

Files Deleted When USB Mode is Changed to Media

Hi, I'm using my SD card to store all of my media files and that includes the songs from spotify. However, whenever I connect to my PC to get some stuff in my SD card, the downloaded songs somehow disappears and I'd have to download the songs again. ...

Newbie

Hi, I'm using my SD card to store all of my media files and that includes the songs from spotify. However, whenever I connect to my PC to get some stuff in my SD card, the downloaded songs somehow di...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Equalizer missing

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Casual Listener

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Joe

Community Legend

2694 Views

5 replies

0 likes

Music
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Open spotify twice

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it running in the background and it works! It's a really ann...

Newbie

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it runnin...

Joe

Community Legend

1020 Views

1 replies

0 likes

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  • 1 replies
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Chromecast will not play audio Shows, will play everything else?

Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home. Going to 'Devices available' in the Android app shows that my Chromecast is not available, with the message 'Can't play ...

Casual Listener

Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home.   Going to 'Devices available' in the Android app shows that m...

Evilhomerdude

Casual Listener

1822 Views

4 replies

4 likes

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  • 4 replies
  • 4 likes

7 day free trial

I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day trial.. Is there any other way that I can get it?

Casual Listener

I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day tria...

kitten-420

Casual Listener

442 Views

2 replies

0 likes

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Superuser Contribution SD storage android 5.0.2

Hi guys, I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spotify and go to settings, there is no option to move my music t...

Regular

Hi guys,   I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spoti...

maritsmuziek

Regular

2009 Views

6 replies

0 likes

  • 2009 Views
  • 6 replies
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Superuser Contribution samsung galaxy s7

Spotify no longer lets me play any songs on my playlists on my phone. I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.

Casual Listener

Spotify no longer lets me play any songs on my playlists on my phone.  I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.

Joe

Community Legend

826 Views

4 replies

0 likes

  • 826 Views
  • 4 replies
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Superuser Contribution Certain songs cant be played

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Newbie

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Erika

Roadie

286 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Audio wont play for more then a second.

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to stop after a second. Samsung Galaxy Grand Prime.

Newbie

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to st...

Erika

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes Spotify cannot connect to the internet

Dear fellow Spotify users,Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting...

Newbie

Dear fellow Spotify users, Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom...

Erika

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Can't play

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

Newbie

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

MartinStoichkov

Community Legend

740 Views

2 replies

0 likes

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Ayudaa cn el plan familiar

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio... como hago para ver el domicilio exacto q tengo e...

Newbie

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio....

257 Views

0 replies

0 likes

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Issues with 4G

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and most of the time I am on 4G i'm listening to saved...

Casual Listener

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and...

Joe

Community Legend

412 Views

3 replies

0 likes

  • 412 Views
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Solved!! Playlist order reversed

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM. I listen to this playlist newest to oldest but I can't get it to switch back....

Roadie

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM.    I listen to...

Joe

Community Legend

2186 Views

1 replies

0 likes

  • 2186 Views
  • 1 replies
  • 0 likes