Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35972 Views
  • 64 replies
  • 25 likes
  • 35972 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Bug? Now Playing Bar disappears with latest Android IOS style Update

On my ZTE Axon 7 phone as well as Samsung Tab S2 both using Android 6.0.1 and latest Spotify app the Now Playing bar that allows you to skip and pause dissappears whenever the screen turns off or if I switch to other applications. It does not come ba...

  • Regular
  • On my ZTE Axon 7 phone as well as Samsung Tab S2 both using Android 6.0.1 and latest Spotify app the Now Playing bar that allows you to skip and pause dissappears whenever the screen turns off or if ...
  • GGROCH
  • Regular
  • 1115 Views
  • 4 replies
  • 1 likes
  • 1115 Views
  • 4 replies
  • 1 likes

Spotify Connect does not connect to LG Sound Bar (360W) LG Music Flow

=== START OF TEMPLATE === Brief description of the issue: LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices. Same problem in my Nexus 9, LG V10, and Spotify 1.0.28.87.g8f9312a4 on my PC. I checked Chromecast and LG Musi...

  • Newbie
  • === START OF TEMPLATE ===   Brief description of the issue:   LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices.  Same problem in my Nexus 9, LG...
  • _Sergio_
  • Music Fan
  • 6925 Views
  • 3 replies
  • 0 likes
  • LG
    LG Music Flow
    LG Sound Bar
  • 6925 Views
  • 3 replies
  • 0 likes

Spotify stops playing randomly on Lenovo android

I've tried re installing, clearing the cache and re downloading my songs but it still stops playing, it's very frustrating already. I bought a 3 month subcription so imagine my dissapoinment. Please help.

  • Visitor
  • I've tried re installing, clearing the cache and re downloading my songs but it still stops playing, it's very frustrating already. I bought a 3 month subcription so imagine my dissapoinment. Please ...
  • Pelu
  • Newbie
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Solved!! "Silent" playing of songs

I am using Spotify on my Android for what I have always used it for, and for what it was originally intended. That ones makes playlists, downloads them then plays them once downloaded. Although the playlist is now all on the device, Spotify in the la...

  • Roadie
  • I am using Spotify on my Android for what I have always used it for, and for what it was originally intended.   That ones makes playlists, downloads them then plays them once downloaded. &nbs...
  • Joe
  • Community Legend
  • 11669 Views
  • 9 replies
  • 5 likes
  • 11669 Views
  • 9 replies
  • 5 likes

Playlists Won't Load

Okay, so I now have a Samsung and when I use Spotify and go to "Your Music", when I select a Playlist it won't load.I then type in my username in the search bar and when I access the playlists, they will actually load and play with no problems.

  • Casual Listener
  • Okay, so I now have a Samsung and when I use Spotify and go to "Your Music", when I select a Playlist it won't load. I then type in my username in the search bar and when I access the playlists, t...
  • Joe
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Payment Options for Android

I have $18.86 Google Play Balance and I can't use that for Premium it won't show a option for Google Play Balance all it shows is PayPal,Crédit Card or Debit, and PaysafeCard. Plz help me so I can use my Google Play Balance

  • Newbie
  • I have $18.86 Google Play Balance and I can't use that for Premium it won't show a option for Google Play Balance all it shows is PayPal,Crédit Card or Debit, and PaysafeCard. Plz help me so I can us...
  • Joe
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Not working.

I am on a family plan and my account is saying im not premium anymore but all the other accounts are working.

  • Newbie
  • I am on a family plan and my account is saying im not premium anymore but all the other accounts are working.
  • Joe
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

linked songs

Good evening, so guys I'm having a problem due to the synchronization of songs from my device, through the settings I linked my device songs with Spotify, how can I reverse this?

  • Newbie
  • Good evening, so guys I'm having a problem due to the synchronization of songs from my device, through the settings I linked my device songs with Spotify, how can I reverse this?
  • Joe
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

premium doesnt start

I have paid four times the cost but premium doesnt start yet.

  • Newbie
  • I have paid four times the cost but premium doesnt start yet.
  • Joe
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Spotify crash on start up

I have been having problems with spotify crashing on start up.Whenever I start spotify it crashes after 1 second. I tried the clean reinstall (https://support.spotify.com/is/using_spotify/troubleshooting2/reinstallation-of-spotify/) i tried installin...

  • Newbie
  • I have been having problems with spotify crashing on start up. Whenever I start spotify it crashes after 1 second.   I tried the clean reinstall (https://support.spotify.com/is/using_spotify/...
  • Joe
  • Community Legend
  • 933 Views
  • 1 replies
  • 0 likes
  • 933 Views
  • 1 replies
  • 0 likes

I am listening music and suddenly got offline

I have a great wifi connection on my android tablet and never get off wifi line "except" when I am listening Spotify. Suddenly got offline. No easy then to get on line again, need to restart my tablet.Tried already to update the software on the table...

  • Newbie
  • I have a great wifi connection on my android tablet and never get off wifi line "except" when I am listening Spotify. Suddenly got offline. No easy then to get on line again, need to restart my table...
  • Joe
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Cant lissen to offline playlist when my phone is on lock

I got premium Spotify and when i dawnload my playlist and change to offline mode and play music. About 10 sec after i lockdown my phone it stopt playing thema music.

  • Newbie
  • I got premium Spotify and when i dawnload my playlist and change to offline mode and play music. About 10 sec after i lockdown my phone it stopt playing thema music.
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

How to add many songs to playlist?

Wanna add songs from my favorites to a playlist is there a way to mark them and add them all or do I have to add them one by one? Thanks!

  • Regular
  • Wanna add songs from my favorites to a playlist is there a way to mark them and add them all or do I have to add them one by one? Thanks!
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

The opcion "me" insted of "library"

Hello, i have a question and o hope that here someone can help me to find out how to solve this. My spotify account has change in an option that was "library" for the option "me" and whit that the "songs" option have gone. All of my friends that also...

  • Casual Listener
  • Hello, i have a question and o hope that here someone can help me to find out how to solve this. My spotify account has change in an option that was "library" for the option "me" and whit that the "s...
  • Joe
  • Community Legend
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

Limiting downloads to one of my devices

Hi all, is it possible to use my tablet as main storage to save all my downloads, whilst limiting the number of downloads to my phone to save on storage?

  • Casual Listener
  • Hi all, is it possible to use my tablet as main storage to save all my downloads, whilst limiting the number of downloads to my phone to save on storage?
  • paulhooper414
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • vary download quanities between devices
  • 334 Views
  • 2 replies
  • 0 likes

Bluetooth autoplay and A2DP in car browse button

Hello, I need to solve this issue.Spotify App doesn’t play music automatically after connection to car Bluetooth (A2AP) and elsewhere. I think that I solved this problem with bought app Autoplay for Spotify, however this app don’t work so well. Could...

  • Newbie
  •   Hello,   I need to solve this issue. Spotify App doesn’t play music automatically after connection to car Bluetooth (A2AP) and elsewhere.   I think that I solved this problem w...
  • 1182 Views
  • 0 replies
  • 2 likes
  • 1182 Views
  • 0 replies
  • 2 likes

Paguei e Não foi liberado

Boa tarde, paguei via cartão a conta premium, porem não foi liberado e ainda foi cobrado o valor de 16,90 duas vezes.Gostaria que liberasse a conta premium e cancelasse um dos pagamentos.Obrigado

  • Visitor
  • Boa tarde, paguei via cartão a conta premium, porem não foi liberado e ainda foi cobrado o valor de 16,90 duas vezes. Gostaria que liberasse a conta premium e cancelasse um dos pagamentos. Obrigado
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Wasted space on side menu

There is so much wasted space on the menu. Why not give the ability to add playlist shortcuts? I don't think it'd be too hard to implement. I hate having to click and click just to get one playlist started.

Screenshot_20161228-151640.png
  • Roadie
  • There is so much wasted space on the menu.  Why not give the ability to add playlist shortcuts?  I don't think it'd be too hard to implement.  I hate having to click and click just to ...
  • Vanterax
  • Roadie
  • 286 Views
  • 2 replies
  • 0 likes
  • 286 Views
  • 2 replies
  • 0 likes

Local Files wont download on device

Hi, my local files won't download onto my phone anymore.Ive never had the problem before now; I'm on the same network on both my desktop and device but the songs remain greyed out on my phone. Normally they sync easily but for some reason now somethi...

  • Casual Listener
  • Hi, my local files won't download onto my phone anymore. Ive never had the problem before now; I'm on the same network on both my desktop and device but the songs remain greyed out on my phone. Norm...
  • Joe
  • Community Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Lost songs

I have all of my songs downloaded to my sd card and so I removed my sd card to back it uo to my computer and when I hooked it back to my phone spotify doesnt recognize the downloaded songs. I know that the songs are there on my sd card but the app do...

  • Casual Listener
  • I have all of my songs downloaded to my sd card and so I removed my sd card to back it uo to my computer and when I hooked it back to my phone spotify doesnt recognize the downloaded songs. I know th...
  • Joe
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes