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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7416 Views

0 replies

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Turn off Equalizer on a Samsung device

I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))

Casual Listener

I can not turn off Equalizer from my Samsung device . Equalizer disrupts the sound and this is very annoying . Help me please :))

Joe

Community Legend

14411 Views

3 replies

1 likes

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Solved!! App stops as soon as I try to play a song.

I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but it didn't work. Restarted the device and nothing. Any s...

Casual Listener

I have a zte zmax. I downloaded the app this morning, signed up, everything normal. As soon as I tried to stream the app just stops and closes out. I tried to uninstall, & installed it again but ...

Joe

Community Legend

978 Views

4 replies

0 likes

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Note 3 drop down menu

Hey everyone, I'm having some issues with spotify I'm unable to correct. The drop down menu has turned into a giant blocky box with minimal information compared to the sizing. I've seen the new build of spotify on my desk partner's Pixel and wonderin...

Newbie

Hey everyone, I'm having some issues with spotify I'm unable to correct. The drop down menu has turned into a giant blocky box with minimal information compared to the sizing. I've seen the new build...

415 Views

0 replies

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Message.

I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....

Regular

I fixed my problem, To all my community that helped me solve my problem. Thank you so much you're replys did help thanks once again community friends....

Bittencourt

Spotify Star

384 Views

1 replies

1 likes

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Solved!! Messages

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my receipt, in my account it says I have premium. I'm get ...

Regular

I'm having trouble with my subscription, I went premium right after I received ano email saying that I can go premium for 3 months for $0.99. I subscribe to the premium and I have proof I got my rece...

Joe

Community Legend

607 Views

2 replies

0 likes

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Ford applink issues

since the latest update yesterday my Ford applink won't find spotify.Anyone else with this issue

Visitor

since the latest update yesterday my Ford applink won't find spotify. Anyone else with this issue

user-removed

Not applicable

544 Views

2 replies

1 likes

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Solved!! Help! They are always "downloading" my songs.

Hi, my name's Brandon.I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to download my songs there. The problem is that when I f...

Casual Listener

Hi, my name's Brandon. I have a problem, recently I downloaded different "playlist". I chose to be downloaded in the "SD". The internal memory of my Samsung is 5 GB, therefore it is not possible to ...

Braan20

Casual Listener

1659 Views

6 replies

0 likes

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Discovery Weekly HELP

My discovery weekly has disappeared, second time this has happened.Last time it was recreated manually by staff.

Visitor

My discovery weekly has disappeared, second time this has happened. Last time it was recreated manually by staff.

221 Views

0 replies

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Spotify not playing sound

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I paused the song too it would always jump back to t...

Newbie

I was playing spotify in the car this morning and got a phone call. afterwards spotify stopped playing sound but it showed the song was still playing. deleted and reinstalled- didn't work. whenever I...

217 Views

0 replies

0 likes

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Discovery Weekly playlist is Descubrimiento semenal now

I opened up spotify and looked for discovery weekly playlist. I couldn't find it, but I discovered that the playlist name is in spanish now. Why is this happening? How do I change it back to English? I've tried changing languages, logging out of all ...

Newbie

I opened up spotify and looked for discovery weekly playlist.  I couldn't find it, but I discovered that the playlist name is in spanish now.   Why is this happening?   How do I ch...

278 Views

0 replies

1 likes

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[Android] Didn't get new design update

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it. I did have an update this morning, hoping to be that one, but nope. How can i get it? This morning update was 7.0...

Newbie

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it.   I did have an update this morning, hoping to be that ...

Joe

Community Legend

1107 Views

1 replies

0 likes

Android
new
Update
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Solved!! Cancelling subscription

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't transfer.I then decided to to contact Spotify, on acce...

Visitor

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't tra...

user-removed

Not applicable

635 Views

2 replies

0 likes

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Payament

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

Casual Listener

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

alanbessa

Music Fan

354 Views

1 replies

0 likes

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Spotify with 3G Vodafone

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

Newbie

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

253 Views

0 replies

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[Android] Share token between devices

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output.We would like to use Android SDK to access Spotify service but we ne...

Newbie

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output. We would like t...

Joe

Community Legend

365 Views

1 replies

0 likes

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Spotify stopping randomly

Hi.Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone.It stops playing much more often if I browse in chrome.Sometimes the app is closed. Sometimes still open and I have to pr...

Casual Listener

Hi. Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone. It stops playing much more often if I browse in chrome. Sometim...

Dvignos

Newbie

1190 Views

6 replies

1 likes

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Solved!! Can't update Spotify

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google Play and because of that I can't manage to update Spotify almost for 3 months. It crashes constantly. Is there any solutio...

Casual Listener

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google  Play and because of that I can't manage to update Spotify almost ...

BauerTR

Casual Listener

636 Views

2 replies

0 likes

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No possibility to change saving options on Samsung Tablet

Hey, on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related But on my samsung Galaxy tab A there isn't a storage option, so i can't...

Newbie

Hey,   on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related &nbsp...

Joe

Community Legend

359 Views

1 replies

0 likes

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connect to a device

Just got spotify and purchased premium It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help please? Thankyou

Newbie

Just got spotify and purchased premium  It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help p...

kurtd

Music Fan

321 Views

1 replies

0 likes

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Add support for Google ChromeCas

No recibo la última actualización de spotify del diseño

Newbie

No recibo la última actualización de spotify del diseño

ferdybossy

Casual Listener

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes