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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 545 Views
  • 0 replies
  • 4 likes

cant log in with my xiaomi phone

Hello i have some problemI just bought a new phone- if you wanna know what brand is, its XiaomiMy older brand phone is Xiaomi too, but I bought another type I always log in with my facebook account, but my new phone cant log in with it It says :'You ...

  • Casual Listener
  • Hello i have some problem I just bought a new phone- if you wanna know what brand is, its Xiaomi My older brand phone is Xiaomi too, but I bought another type I always log in with my facebook accou...
  • Joe
  • Community Legend
  • 1087 Views
  • 1 replies
  • 0 likes
  • Login
    Xiaomi
  • 1087 Views
  • 1 replies
  • 0 likes

Android Music on SD-Card

Hello everyone I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working. But now my spotify account signals me that i don't have any music downloaded even tho the storage on my sd card is st...

  • Newbie
  • Hello everyone   I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working.  But now my spotify account signals me that i don't...
  • Joe
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

[Redmi note 3] Consuming mobile data when play Offline Playlist

Hi community,Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbile? I've about 3X Mb of consumption per day.Could it ...

  • Casual Listener
  • Hi community, Since 2 months ago I've noted that Spotify is consuming 'Mobile Data' , but I'm only playing music already downloaded ( Offline checkbox in the PlayList switched On ). How is it possbi...
  • JLA3
  • Newbie
  • 402 Views
  • 1 replies
  • 1 likes
  • 402 Views
  • 1 replies
  • 1 likes

Solved!! Songs can't be played

There are certain songs in my playlist that I can't play, for example A sky full of stars (coldplay). If I want to listen to this song it does play (everything seems to be fine) but there is no sound. I can play other songs in my playlist but some so...

  • Casual Listener
  • There are certain songs in my playlist that I can't play, for example A sky full of stars (coldplay). If I want to listen to this song it does play (everything seems to be fine) but there is no sound...
  • Eikenlaan
  • Casual Listener
  • 1353 Views
  • 4 replies
  • 0 likes
  • 1353 Views
  • 4 replies
  • 0 likes

Solved!! Artist radio automatically starts after I finished playing an album

Since today, whenever I finished playing an album, Spotify will automatically start playing the associated 'artist radio'. This is quite a problem when I'm not connected to Wifi because although the album is downloaded to my phone, the songs on the r...

  • Casual Listener
  • Since today, whenever I finished playing an album, Spotify will automatically start playing the associated 'artist radio'. This is quite a problem when I'm not connected to Wifi because although the ...
  • NimueAlban
  • Casual Listener
  • 1368 Views
  • 3 replies
  • 0 likes
  • 1368 Views
  • 3 replies
  • 0 likes

Solved!! Lockscreen widget not showing android 6.0.1

Hi, I tried changing my notification settings and a restart, but I can't get the lockscreen widget to work on my samsung galaxy a5 2016.

  • Casual Listener
  • Hi, I tried changing my notification settings and a restart, but I can't get the lockscreen widget to work on my samsung galaxy a5 2016.
  • Joe
  • Community Legend
  • 8355 Views
  • 5 replies
  • 0 likes
  • 8355 Views
  • 5 replies
  • 0 likes

Solved!! Can't save Spotify to SD Card (Galaxy S5)

I completely in installed the app and reinstalled and the option to save to SD Card in the app manager still isn't available.

  • Visitor
  • I completely in installed the app and reinstalled and the option to save to SD Card in the app manager still isn't available.
  • Joe
  • Community Legend
  • 42433 Views
  • 6 replies
  • 0 likes
  • 42433 Views
  • 6 replies
  • 0 likes

Solved!! Downloaded songs undiscoverable after reinstall

I had my phone (Xperia X) restored to factory settings, prior to which I removed the microSD card to save my data. All of the spotify downloads were being stored on SD card, and they are still there (a folder in Android/data/com. spotify.music is cou...

  • Casual Listener
  • I had my phone (Xperia X) restored to factory settings, prior to which I removed the microSD card to save my data. All of the spotify downloads were being stored on SD card, and they are still there ...
  • Joe
  • Community Legend
  • 2468 Views
  • 1 replies
  • 0 likes
  • 2468 Views
  • 1 replies
  • 0 likes

Artists in Me widget don't show up

Only three artists show up when I try to search for songs by artist in the Me widget. The only real function of spotify premium for me is to be able to use spotify offline and I want to be able to search for songs by individual song, artist and playl...

  • Newbie
  • Only three artists show up when I try to search for songs by artist in the Me widget. The only real function of spotify premium for me is to be able to use spotify offline and I want to be able to se...
  • 1690 Views
  • 0 replies
  • 0 likes
  • 1690 Views
  • 0 replies
  • 0 likes

Biblioteca substituída por EU

O menu Biblioteca foi substituído pelo menu "Eu". Tenho que entrar nesse menu e selecionar Favoritos, mas não consigo simplesmente visualizar minhas músicas listadas por artista, somente por álbum. Vejo que outros usuários de Android têm a Biblioteca...

  • Newbie
  • O menu Biblioteca foi substituído pelo menu "Eu". Tenho que entrar nesse menu e selecionar Favoritos, mas não consigo simplesmente visualizar minhas músicas listadas por artista, somente por álbum. V...
  • itu_
  • Community Legend
  • 2609 Views
  • 1 replies
  • 0 likes
  • 2609 Views
  • 1 replies
  • 0 likes

Not premium anymore ?

I am premium and I am listening to adds. If I go to settings it asks me to pay to get premium... But I am premium...

  • Newbie
  • I am premium and I am listening to adds. If I go to settings it asks me to pay to get premium... But I am premium...
  • itu_
  • Community Legend
  • 2764 Views
  • 1 replies
  • 0 likes
  • 2764 Views
  • 1 replies
  • 0 likes

Shuffle doesn't include nested folders?

So I have an odd glitch. I have three folders, each inside the other (Galaxy-->Hyper-->Main). When I shuffle play the topmost folder, it appropriately includes music from all three folders.However, when I shuffle the Hyper folder, which has the Main ...

  • Casual Listener
  • So I have an odd glitch. I have three folders, each inside the other (Galaxy-->Hyper-->Main). When I shuffle play the topmost folder, it appropriately includes music from all three folders. Ho...
  • 1752 Views
  • 0 replies
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  • 1752 Views
  • 0 replies
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Solved!! Saved albums and music gone

Updated from Marshmallow to Nougat.Then spotify updated itself. 7.4.0.1799 armv7 is the current version.Was able to use normally, then last night upon opening spotify i received a notice that only 3 devices are allowed to save songs. I only have one ...

  • Newbie
  • Updated from Marshmallow to Nougat. Then spotify updated itself. 7.4.0.1799 armv7 is the current version. Was able to use normally, then last night upon opening spotify i received a notice that...
  • Joe
  • Community Legend
  • 5367 Views
  • 1 replies
  • 0 likes
  • 5367 Views
  • 1 replies
  • 0 likes

Undo Delete Data on Android

I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.

  • Casual Listener
  • I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.
  • Joe
  • Community Legend
  • 4366 Views
  • 5 replies
  • 0 likes
  • 4366 Views
  • 5 replies
  • 0 likes

Solved!! Spotify premium Offline Mode Not Working

I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.

  • Casual Listener
  • I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
  • Santo580
  • Newbie
  • 3797 Views
  • 3 replies
  • 0 likes
  • 3797 Views
  • 3 replies
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Downloaded Songs Skipping?

So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Dow loaded songs won't skip if I'm using my home wifi...

  • Newbie
  • So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Do...
  • 2181 Views
  • 0 replies
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  • 2181 Views
  • 0 replies
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Spotify uses every chance to close itself

I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore.I have a LG G3 16Gb with 2 gbs of ram. And I'm afraid of skip songs via headphone butt...

  • Newbie
  • I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore. I have a LG G3 16Gb with 2 gbs ...
  • 1660 Views
  • 0 replies
  • 0 likes
  • 1660 Views
  • 0 replies
  • 0 likes

Solved!! Playlists gone on android

Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downloads allowed. After that i cleared my cache and thou...

  • Casual Listener
  • Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downlo...
  • knasolov
  • Casual Listener
  • 3345 Views
  • 2 replies
  • 0 likes
  • 3345 Views
  • 2 replies
  • 0 likes

Shuffle stuck in an endless loop

Definitely occurs when run on mobile device, not sure about desktopDevice: LG G4, running current version of both phone software and Spotify.Occasionaly when on shuffle, the songs will create an inescapable loop.For example, Song A will play. Followe...

  • Visitor
  • Definitely occurs when run on mobile device, not sure about desktop Device: LG G4, running current version of both phone software and Spotify. Occasionaly when on shuffle, the songs will create...
  • balong48
  • Casual Listener
  • 6019 Views
  • 2 replies
  • 2 likes
  • 6019 Views
  • 2 replies
  • 2 likes

Volume fluctuates from quiet to loud

Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app. Has there been a fix with this issue? Thanks

  • Casual Listener
  • Have samsung galaxy s6 edge, when headphone jack is plugged in the volume of each song goes up and down. Doesn't happen with any other app.  Has there been a fix with this issue?   Thanks
  • Steven_11
  • Newbie
  • 37755 Views
  • 7 replies
  • 1 likes
  • 37755 Views
  • 7 replies
  • 1 likes