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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6771 Views

0 replies

7 likes

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Spotify stopping randomly

Hi.Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone.It stops playing much more often if I browse in chrome.Sometimes the app is closed. Sometimes still open and I have to pr...

Casual Listener

Hi. Maybe every 15 minutes (sometimes 5 minutes sometimes 30 minutes) Spotify stops playing. Even I don't do anything on my phone. It stops playing much more often if I browse in chrome. Sometim...

Dvignos

Newbie

1142 Views

6 replies

1 likes

  • 1142 Views
  • 6 replies
  • 1 likes

Solved!! Can't update Spotify

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google Play and because of that I can't manage to update Spotify almost for 3 months. It crashes constantly. Is there any solutio...

Casual Listener

Because of education I started living in another country but the problem is I in Croatia Spotify is not available in the Google  Play and because of that I can't manage to update Spotify almost ...

BauerTR

Casual Listener

592 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

No possibility to change saving options on Samsung Tablet

Hey, on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related But on my samsung Galaxy tab A there isn't a storage option, so i can't...

Newbie

Hey,   on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related &nbsp...

Joe

Community Legend

345 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

connect to a device

Just got spotify and purchased premium It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help please? Thankyou

Newbie

Just got spotify and purchased premium  It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help p...

kurtd

Music Fan

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Add support for Google ChromeCas

No recibo la última actualización de spotify del diseño

Newbie

No recibo la última actualización de spotify del diseño

ferdybossy

Casual Listener

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

wont clear cache or saved data even after going through all process

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log back in to the app and everything is still there. my...

Newbie

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log b...

Joe

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
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Solved!! Pause button problem

Hello,Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the app instantly shuts down and I have to open it again. W...

Casual Listener

Hello, Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the ap...

Joe

Community Legend

747 Views

3 replies

0 likes

  • 747 Views
  • 3 replies
  • 0 likes

Premium

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

Newbie

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

180 Views

0 replies

0 likes

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Solved!! "Now Playing bar" GONE!

Hi,Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE! I can't:- see what's playing- see que- select device for Connect tried to restart and reinstall and clear cache, but nothing helps! Attached screensh...

Roadie

Hi, Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE!   I can't: - see what's playing - see que - select device for Connect   tried t...

johnbull_1975

Roadie

3553 Views

1 replies

0 likes

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  • 1 replies
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Downloaded music disappears

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that music can stay on a device?

Newbie

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that ...

217 Views

0 replies

0 likes

  • 217 Views
  • 0 replies
  • 0 likes

Renaming Firestick for Spotify Connect

Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be usefull to have 'firestick - Bedroom' and 'firestick -...

Newbie

Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be use...

EddyR

Regular

3446 Views

3 replies

0 likes

Firestick
Rename
Renaming
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Chromecast support on Android with connection problems

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. When i start the google cast application everything wo...

Regular

I have frequently problems to connect to my chromecast stick. Sometimes the connection takes very long, 1-2 minutes, sometimes the connection fails completely. Sometimes the Cast icon is missing. Whe...

204 Views

0 replies

0 likes

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Solved!! Where is my equalizer?

I don't now how to find my equalizer.

Casual Listener

I don't now how to find my equalizer.

Wintex

Casual Listener

2376 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Spotify eats data when playing downloaded song

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app.Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb per hour. I have to switch to offline mode, othervise i...

Regular

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app. Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb pe...

wilhelmhagg

Regular

8255 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes

Giftcard code doesn't work

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

Casual Listener

I used a 3 month gift card 10 days ago but spotify doesn't sees it and i can't use my premium right now

zinci

Casual Listener

313 Views

2 replies

0 likes

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  • 2 replies
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Music gap or glitch when playing

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...

Casual Listener

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...

gassolini

Casual Listener

690 Views

2 replies

0 likes

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  • 2 replies
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payed but no premium help

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to get premiumAnd idid it pls ansaer me guys what to do ...

Newbie

Well ibought premium for 1 dolar 3 month (iwere in poland) and I bought it 10 minute ago my question is how much time ineed wait and what to do cuz when itry downlod the songs it tells me ineed to ge...

Joe

Community Legend

266 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Playlist Concern

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don't really feel like spending a couple hours putting ...

Newbie

Is there a way to put multiple songs (or all) in a playlist at once... On mobile? I've been searching for awhile, but have only found results for PC (which I don't have with me at the moment). I don'...

Joe

Community Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Android

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

Newbie

why do all my saved and downloaded songs get away as if I had not premium? have to download all the albums again

212 Views

0 replies

0 likes

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Android Auto not showing Spotify

Hi,I have an american Spotify Premium account yet I live abroad in a non-Spotify country.I have managed to download the Spotify app from the link you supplied and everything works great except for Android Auto.Android Auto only recognizes apps downlo...

Newbie

Hi, I have an american Spotify Premium account yet I live abroad in a non-Spotify country. I have managed to download the Spotify app from the link you supplied and everything works great except fo...

356 Views

0 replies

0 likes

  • 356 Views
  • 0 replies
  • 0 likes