Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4803 Views

0 replies

6 likes

  • 4803 Views
  • 0 replies
  • 6 likes

Equalizer missing

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Casual Listener

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Joe

Community Legend

2585 Views

5 replies

0 likes

Music
  • 2585 Views
  • 5 replies
  • 0 likes

Open spotify twice

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it running in the background and it works! It's a really ann...

Newbie

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it runnin...

Joe

Community Legend

975 Views

1 replies

0 likes

  • 975 Views
  • 1 replies
  • 0 likes

Chromecast will not play audio Shows, will play everything else?

Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home. Going to 'Devices available' in the Android app shows that my Chromecast is not available, with the message 'Can't play ...

Casual Listener

Trying hard to figure out why I can't cast the audio show I've been listening to on Bluetooth in my car to my Chromecast at home.   Going to 'Devices available' in the Android app shows that m...

Evilhomerdude

Casual Listener

1704 Views

4 replies

4 likes

  • 1704 Views
  • 4 replies
  • 4 likes

7 day free trial

I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day trial.. Is there any other way that I can get it?

Casual Listener

I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day tria...

kitten-420

Casual Listener

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

Superuser Contribution SD storage android 5.0.2

Hi guys, I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spotify and go to settings, there is no option to move my music t...

Regular

Hi guys,   I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spoti...

maritsmuziek

Regular

1896 Views

6 replies

0 likes

  • 1896 Views
  • 6 replies
  • 0 likes

Superuser Contribution samsung galaxy s7

Spotify no longer lets me play any songs on my playlists on my phone. I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.

Casual Listener

Spotify no longer lets me play any songs on my playlists on my phone.  I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.

Joe

Community Legend

759 Views

4 replies

0 likes

  • 759 Views
  • 4 replies
  • 0 likes

Superuser Contribution Certain songs cant be played

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Newbie

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Erika

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio wont play for more then a second.

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to stop after a second. Samsung Galaxy Grand Prime.

Newbie

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to st...

Erika

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes Spotify cannot connect to the internet

Dear fellow Spotify users,Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting...

Newbie

Dear fellow Spotify users, Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom...

Erika

Roadie

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Solved!! Can't play

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

Newbie

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

MartinStoichkov

Community Legend

621 Views

2 replies

0 likes

  • 621 Views
  • 2 replies
  • 0 likes

Ayudaa cn el plan familiar

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio... como hago para ver el domicilio exacto q tengo e...

Newbie

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio....

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Issues with 4G

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and most of the time I am on 4G i'm listening to saved...

Casual Listener

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and...

Joe

Community Legend

324 Views

3 replies

0 likes

  • 324 Views
  • 3 replies
  • 0 likes

Solved!! Playlist order reversed

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM. I listen to this playlist newest to oldest but I can't get it to switch back....

Roadie

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM.    I listen to...

Joe

Community Legend

2113 Views

1 replies

0 likes

  • 2113 Views
  • 1 replies
  • 0 likes

Superuser Contribution How automatically delete played songs from playlist?

Hello,I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice.Thanks, Carlos

Casual Listener

Hello, I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice. Thanks, Carlos

carlos86

Casual Listener

461 Views

2 replies

0 likes

  • 461 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wheres my music going?

My songs become unsaved after awhile even though I saved them to be able to play offline.

Newbie

My songs become unsaved after awhile even though I saved them to be able to play offline.

Erika

Roadie

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desaparecen canciones de mi lista de Favoritos.

Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones de la lista. Estas canciones aún están en Spotify y ...

Casual Listener

Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones d...

Erika

Roadie

6513 Views

1 replies

1 likes

  • 6513 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs deleted

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that?I'm not entirely sure if it's cause of the update, but I updated the...

Regular

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that? I'm not entir...

Erika

Roadie

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

premium account

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

Casual Listener

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

All my music is gone

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall it. After I did, and logged back into my account an...

Casual Listener

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall ...

Saneht

Casual Listener

289 Views

2 replies

0 likes

  • 289 Views
  • 2 replies
  • 0 likes