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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30446 Views
  • 60 replies
  • 25 likes
  • 30446 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871536 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871536 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24979 Views
  • 3 replies
  • 0 likes
  • 24979 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bad song recommendations

The discover weekly playlist only contains songs which do not suit my taste in music.No matter how many times i skip the songs or press the litte stop symbol the recommendations never change.It's a complete different genre like I listen

  • Visitor
  • The discover weekly playlist only contains songs which do not suit my taste in music. No matter how many times i skip the songs or press the litte stop symbol the recommendations never change. It's...
  • Kiril
  • Moderator
  • 552 Views
  • 1 replies
  • 2 likes
  • 552 Views
  • 1 replies
  • 2 likes

Superuser Contribution green heart signs missing from my mix # feed

PlanPremiumCountryRussiaDeviceXiaomi Note 10Operating System(Android 10 My Question or IssueToday i discovered that all green hearts from any of my mix# feeds are missing.By the way there is no such problem on Spotify on my Ipad or one for my Windows...

  • Music Fan
  • Plan Premium Country Russia Device Xiaomi Note 10 Operating System (Android 10   My Question or Issue Today i discovered that all green hearts from any of my mix# feeds are missing. B...
  • kaze2785
  • Casual Listener
  • 1943 Views
  • 12 replies
  • 1 likes
  • 1943 Views
  • 12 replies
  • 1 likes

Superuser Contribution Android heart issues

In android Spotify my heart icon says "added to liked songs" then the heart doesn't change color. Tapping the heart again has the same message. This issue doubles as I have to enter my liked playlist and remove the song if I want to unlike a song. Wo...

  • Music Fan
  • In android Spotify my heart icon says "added to liked songs" then the heart doesn't change color. Tapping the heart again has the same message. This issue doubles as I have to enter my liked playlist...
  • kaze2785
  • Casual Listener
  • 949 Views
  • 10 replies
  • 1 likes
  • 949 Views
  • 10 replies
  • 1 likes

Superuser Contribution Ma Acc doens't have Canvas why?

PlanPremium Hey I was wonderin why ma acc doesn't have the option to activate and deactivate canvas? Ma sec has it but not ma main one why? How can I get this option back?

  • Regular
  • Plan Premium   Hey I was wonderin why ma acc doesn't have the option to activate and deactivate canvas? Ma sec has it but not ma main one why? How can I get this option back?  
  • Tyral67
  • Regular
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Superuser Contribution Notification and playback controls not working on Android app

PlanPremiumCountryUKDeviceGoogle Pixel 4aOperating SystemAndroid Version 12 My Question or IssueWhen I click in a song to play, the playback bar at the bottom of the screen doesn't show up and neither does the notification bar when I go off the app, ...

  • Newbie
  •   Plan Premium Country UK Device Google Pixel 4a Operating System Android Version 12   My Question or Issue When I click in a song to play, the playback bar at the bottom of the ...
  • Eni
  • Moderator
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I cannot see lyrics for any song

I dont get lyrics for any song. There is nothing to scroll down to. This problem is only in my account, I have my friends account in my phone and it shows lyrics in that. I really need lyrics for songs!!

  • Visitor
  • I dont get lyrics for any song. There is nothing to scroll down to. This problem is only in my account, I have my friends account in my phone and it shows lyrics in that. I really need lyrics for son...
  • Taylith
  • Community Legend
  • 144 Views
  • 1 replies
  • 1 likes
  • 144 Views
  • 1 replies
  • 1 likes

Can't play song previews

For at least the last 3 updates, there is no longer the option to play song previews of the suggested songs when creating a new playlist or adding to an existing one.

  • Visitor
  • For at least the last 3 updates, there is no longer the option to play song previews of the suggested songs when creating a new playlist or adding to an existing one.
  • Taylith
  • Community Legend
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't play an available song in my library

I have over 7000 songs on my liked playlist. Spotify simply would not load any song if I scroll past the first 100. However, the song will load if I put it into a new playlist and click it from thereThe song is available and not past its licensing pe...

  • Visitor
  • I have over 7000 songs on my liked playlist. Spotify simply would not load any song if I scroll past the first 100. However, the song will load if I put it into a new playlist and click it from there...
  • Jeremy
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pas de connexion internet

Soptify fonctionne en wifi, mais dès que je passe en 4G il est écrit " pas de connexion internet". Pourtant l'option hors connexion est décoché et toute les autres applications et pages internet fonctionnent

  • Visitor
  • Soptify fonctionne en wifi, mais dès que je passe en 4G il est écrit " pas de connexion internet". Pourtant l'option hors connexion est décoché et toute les autres applications et pages internet fonc...
  • Jeremy
  • Spotify Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download issues

None of my albums will download. Is there a way to download individual songs?

  • Visitor
  • None of my albums will download. Is there a way to download individual songs?
  • OscarDC
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle feature seems to not really shuffle?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Google Pixel 6 Pro with the Spotify app on it and a playlist I created with 1000+ so...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • bdhouse61
  • Casual Listener
  • 314 Views
  • 4 replies
  • 0 likes
  • 314 Views
  • 4 replies
  • 0 likes

Spotify keeps saying offline

PlanPremiumCountryUSA DeviceSamsung My Question or IssueHi! I've had this issue for a few days where all my playlists are completely blank, i cant access my library, and i cant play any songs. Spotify keeps telling me to "try again" or that I'm offli...

  • Visitor
  •   Plan Premium Country USA   Device Samsung     My Question or Issue Hi! I've had this issue for a few days where all my playlists are completely blank, i cant access m...
  • Taylith
  • Community Legend
  • 181 Views
  • 1 replies
  • 1 likes
  • 181 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Android][Podcasts] Sleep timer for podcasts

As of now on the Android app for Spotify, there are sleep timers for songs, but not for podcasts or an episode of a podcast. Any chance you could simply add the sleep timer as an option there too? I'm mainly asking because I like to have some sort of...

  • Visitor
  • As of now on the Android app for Spotify, there are sleep timers for songs, but not for podcasts or an episode of a podcast. Any chance you could simply add the sleep timer as an option there too? I'...
  • fupro
  • Newbie
  • 1702 Views
  • 2 replies
  • 3 likes
  • Android
    Podcasts
  • 1702 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify is auto shuffling through alexa app

PlanPremium DeviceGalaxy s8 My Question or Issue I have an echo dot and very recently Spotify has started to turn on auto shuffle every time I ask to play an artist's music. I have tried turning it off through the app and via voice commands, but ever...

  • Casual Listener
  •   Plan Premium   Device Galaxy s8   My Question or Issue  I have an echo dot and very recently Spotify has started to turn on auto shuffle every time I ask to play an arti...
  • Liam561
  • Visitor
  • 24215 Views
  • 72 replies
  • 46 likes
  • 24215 Views
  • 72 replies
  • 46 likes

Superuser Contribution New user with several issues

Hi, I'm a new—and frustrated—user to both Spotify and Android Auto. I'm not totally sure I'm in the right place to post this, so feel free to let me know, but this was the only place I seemed to be able to post a message. I'll keep it simple and down...

  • Casual Listener
  • Hi, I'm a new—and frustrated—user to both Spotify and Android Auto. I'm not totally sure I'm in the right place to post this, so feel free to let me know, but this was the only place I seemed to be a...
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify auto starts when phone is "un-muted"

PlanPremiumCountryCanadaDeviceTCL 20 Pro 5G (yes I regret it)Operating SystemAndroid 11 My Question or IssueI always keep the Media volume muted on my phone. 90% of the time, if I un-mute the phone, Spotify will automatically starup. How do I prevent...

  • Casual Listener
  • Plan Premium Country Canada Device TCL 20 Pro 5G (yes I regret it) Operating System Android 11   My Question or Issue I always keep the Media volume muted on my phone.  90% of the...
  • Dian
  • Spotify Legend
  • 326 Views
  • 5 replies
  • 0 likes
  • 326 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Play button on the left? Previous/Next button in the middle? please help!

PlanFree/PremiumCountryUSA DeviceGalaxy S20 FEOperating SystemAndroid ver. 12 My Question or Issue I'm not sure why/when it happened, but today I noticed that the control buttons are rearranged! I've already tried reinstalling spotify, disable the ca...

  • Newbie
  • Plan Free/Premium Country USA   Device Galaxy S20 FE Operating System Android ver. 12   My Question or Issue   I'm not sure why/when it happened, but today I noticed that t...
  • Imtisangla
  • Visitor
  • 22137 Views
  • 86 replies
  • 39 likes
  • button
    control
    Play Button
    rearranged
  • 22137 Views
  • 86 replies
  • 39 likes

Sharing Spotify Lyrics to Facebook Stories

Recently, when I try to share lyrics, I select the lyrics to share and then choose facebook stories, but it doesn't play the correct part of the song with those lyrics. It used to always play the part with the lyrics when I shared this way. But now i...

  • Visitor
  • Recently, when I try to share lyrics, I select the lyrics to share and then choose facebook stories, but it doesn't play the correct part of the song with those lyrics.   It used to always pla...
  • Taylith
  • Community Legend
  • 1002 Views
  • 1 replies
  • 2 likes
  • 1002 Views
  • 1 replies
  • 2 likes

Can't swipe to que on liked artist songs

PlanPremiumCountrySwedenDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueWhen going into an artist profile and then tapping the "Liked songs" button it shows me all the songs I liked of that artist. However in that menu the feat...

  • Newbie
  • Plan Premium Country Sweden Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue When going into an artist profile and then tapping the "Liked songs" button it ...
  • Taylith
  • Community Legend
  • 206 Views
  • 1 replies
  • 1 likes
  • Android
    Swipe
  • 206 Views
  • 1 replies
  • 1 likes