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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1040 Views
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  • 4 likes

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  • Newbie
  • A
  • 342 Views
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  • 342 Views
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Spotify mobile detects volume changes outside of the applications scope.

Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application. I dont seem to believe that this would be phone specific. My naviga...

  • Music Fan
  • Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application.  I dont see...
  • Drekle
  • Music Fan
  • 1054 Views
  • 4 replies
  • 0 likes
  • 1054 Views
  • 4 replies
  • 0 likes

MOVE MY DOWNLAODS TO MY MP3

Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.

  • Casual Listener
  • Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.
  • miciolaone
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

How to stop Screen Time Out when in car dock?

My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driving! I'm sure the old one didn't allow screen-time-...

  • Casual Listener
  • My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driv...
  • licenced
  • Community Legend
  • 827 Views
  • 1 replies
  • 1 likes
  • 827 Views
  • 1 replies
  • 1 likes

Spotify crashes every time I open on SGS2 with ICS.

Hi! My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0! It first shows "Playlists" and something about that how I can download playlists or something. After that the app freezes and shows a black screen instea...

  • Newbie
  • Hi!   My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0!   It first shows "Playlists" and something about that how I can download playlists...
  • licenced
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Exit button gone on latest update?

Hi all, my phone has just updated a whole bunch of apps including Spotify and the layout is a lot nicer but I can't seem to find anyway of actually closing down the app... anyone offer a hand? Cheers! Pete

  • Newbie
  • Hi all, my phone has just updated a whole bunch of apps including Spotify and the layout is a lot nicer but I can't seem to find anyway of actually closing down the app... anyone offer a hand? &nbs...
  • licenced
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Currently unusable through FaceBook SPAM

Every time I log in, I get a FaceBook choice. Cancel just cancels Spotify and I don't want to connect to FaceBook. I'd like to keep some privacy. Please end this F***ing spam or give me my money back. I am a paying customer and this I cannot even use...

  • Newbie
  • Every time I log in, I get a FaceBook choice.   Cancel just cancels Spotify and I don't want to connect to FaceBook. I'd like to keep some privacy.   Please end this F***ing spam ...
  • 240 Views
  • 0 replies
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  • 240 Views
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Partial Sync

I have the Spotify app for my android phone and have set a few playlists to sync for offline use. The sync starts and finishes and I assume I'm all set, but when I go into the phone I see it decided not to sync some files. Usually the ones not synced...

  • Newbie
  • I have the Spotify app for my android phone and have set a few playlists to sync for offline use.  The sync starts and finishes and I assume I'm all set, but when I go into the phone I see it de...
  • thrusk
  • Gig Goer
  • 880 Views
  • 3 replies
  • 2 likes
  • 880 Views
  • 3 replies
  • 2 likes

Login impossible on HTC Wildfire S

Hi! When trying to start the spotify app on HTC Widlfire S (Android 2.3.3), all I get is an empty page with Facebook logo and I can't login anywhere. I have tried installing different spotify versions, different versions of the facebook app, removing...

  • Casual Listener
  • Hi!   When trying to start the spotify app on HTC Widlfire S (Android 2.3.3), all I get is an empty page with Facebook logo and I can't login anywhere. I have tried installing different spot...
  • 608 Views
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  • 608 Views
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Solved!! Spotify offline - doesn't connect with facebook / Samsung Galaxy Nexus

Hello, I have problems with the Spotify-App. No matter what I do it's always showing "Spotify is offline". I have the latest App-Version: 0.5.1.15.g81977995 (0.8.3.608.g5049138e). In the menu "Settings" I push the button "Connect with Facebook". Then...

  • Casual Listener
  • Hello,   I have problems with the Spotify-App. No matter what I do it's always showing "Spotify is offline".   I have the latest App-Version: 0.5.1.15.g81977995 (0.8.3.608.g5049138e...
  • licenced
  • Community Legend
  • 1052 Views
  • 3 replies
  • 0 likes
  • 1052 Views
  • 3 replies
  • 0 likes

Android app

Ok so new to all things android, I decided to choose spotify as a number of psosts said it supports choosing the download save point on my tablet, yet i cant see any option in settings, now I am only free premium at present and just wondered is their...

  • Newbie
  • Ok so new to all things android, I decided to choose spotify as a number of psosts said it supports choosing the download save point on my tablet, yet i cant see any option in settings, now I am only...
  • licenced
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

The new app

On the old app, you can play from the library so you wold play from every playlist on your spotify, you cant do that on the new app, why is that? Get that funktion back pleas.

  • Casual Listener
  • On the old app, you can play from the library so you wold play from every playlist on your spotify, you cant do that on the new app, why is that? Get that funktion back pleas.
  • licenced
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Nothing showing up in friends list

There is not a single friend that shows up when I click on that option from the Menu. I am logged in using my Facebook credentials.

  • Newbie
  • There is not a single friend that shows up when I click on that option from the Menu.  I am logged in using my Facebook credentials.
  • 254 Views
  • 0 replies
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  • 254 Views
  • 0 replies
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Not playing anything / Spotify Premium + HTC OneX

Hey there, using the latest app version on a htc sense onex - and it shows all titles and playlists but never even offers to play them, doesn´t download playlists either and doesn´t show any way to switch to online modus (problem is the same no matte...

  • Casual Listener
  • Hey there,   using the latest app version on a htc sense onex - and it shows all titles and playlists but never even offers to play them, doesn´t download playlists either and doesn´t show a...
  • thatssoveryme
  • Casual Listener
  • 910 Views
  • 7 replies
  • 0 likes
  • 910 Views
  • 7 replies
  • 0 likes

Spotify 0.5.0 crashes on Galaxy Nexus

Spotify 0.5.0 is rendered useless on my Galaxy Nexus running Android ICS 4.0.2. Everytime I try to access a playlist it shuts down/crashes. No errormessage is displayed. Can i get the old spotify version back until they have fixed this ridiculous pro...

  • Casual Listener
  • Spotify 0.5.0 is rendered useless on my Galaxy Nexus running Android ICS 4.0.2. Everytime I try to access a playlist it shuts down/crashes. No errormessage is displayed. Can i get the old spotify ver...
  • Ndre
  • Casual Listener
  • 495 Views
  • 1 replies
  • 1 likes
  • 495 Views
  • 1 replies
  • 1 likes

Yesterday's update fixed some of my problems but...

Since yesterday's update Spotify has become usable again for me and I've been able to sync my songs too but there's one problem. The app feels very sluggish and laggy. This is something the dev team needs to work on. Also another thing that caught my...

  • Music Fan
  • Since yesterday's update Spotify has become usable again for me and I've been able to sync my songs too but there's one problem. The app feels very sluggish and laggy. This is something the dev team ...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
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Problem with skipping songs in new Android app

I am using the new Spotify Android app on my Samsung Galaxy S Plus. The app looks great and has a much better interface than previous versions. However, I do have an annoying problem. I often put a playlist in 'shuffle'-mode, and when I'm finished li...

  • Music Fan
  • I am using the new Spotify Android app on my Samsung Galaxy S Plus. The app looks great and has a much better interface than previous versions.   However, I do have an annoying problem. I of...
  • 1387 Views
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  • 1387 Views
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Unable to sync my Android (Samsung Galaxy S2) with my Spotify desktop

Hi there, I've just purchased Spotify Premium and been struggling in hours now to sync my Spotify with my Android smartphone (Samsung Galaxy S2) within the same WiFi at home. I've followed the instructions step by step as described on the link below:...

  • Casual Listener
  • Hi there, I've just purchased Spotify Premium and been struggling in hours now to sync my Spotify with my Android smartphone (Samsung Galaxy S2) within the same WiFi at home. I've followed the inst...
  • licenced
  • Community Legend
  • 1640 Views
  • 1 replies
  • 0 likes
  • 1640 Views
  • 1 replies
  • 0 likes

HTC Droid Incredible Not Loading Spotify

Just installed Spotify on a HTC Droid Incredible. When I try to open the app it just shows a black screen. Is there a fix for this?

  • Regular
  • Just installed Spotify on a HTC Droid Incredible. When I try to open the app it just shows a black screen. Is there a fix for this?  
  • licenced
  • Community Legend
  • 857 Views
  • 3 replies
  • 0 likes
  • 857 Views
  • 3 replies
  • 0 likes

Preview app - crash on loss of network signal

Anyone else finding this? Was listening to Spotify on my commute home last night. Apotify itself was online, but I was listening to tracks in a playlist I have sync'd for offline listening. My journey goes through numerous dead-spots - under bridges ...

  • Community Legend
  • Anyone else finding this?   Was listening to Spotify on my commute home last night. Apotify itself was online, but I was listening to tracks in a playlist I have sync'd for offline listening.&...
  • licenced
  • Community Legend
  • 1643 Views
  • 5 replies
  • 1 likes
  • 1643 Views
  • 5 replies
  • 1 likes