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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375431 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

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I am SO annoyed!

I spent all night downloading some songs onto my SD card so that I could listen to music on the train (signal is naff on the route) We are talking about 5GB of songs. SO I do that and close down my phone to charge it. When I turn it on ( already on t...

Roadie

I spent all night downloading some songs onto my SD card so that I could listen to music on the train (signal is naff on the route)   We are talking about 5GB of songs. SO I do that and clos...

pcoventry76

Roadie

480 Views

2 replies

0 likes

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Solved!! I synced my android tablet, but my songs still won't play in regular or offline mode

im a subscriber, and i synced my andoid tablet to my spotify account on my laptop. on my tablet, they are shown as "downloaded" already, but when i click on a song, it says "the track is not available." under my devices tab, my starred playlist has a...

Casual Listener

im a subscriber, and i synced my andoid tablet to my spotify account on my laptop.   on my tablet, they are shown as "downloaded" already, but when i click on a song, it says "the track is n...

licenced

Community Legend

1437 Views

3 replies

0 likes

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All tracks "not available" offline - premium user

I have had no access to offline music for a few days now, both on my computer and on my HTC. On my computer I can listen to tracks online, but that doesn't even work on my HTC (I can see all the "what's new", do searches etc, and all my playlists are...

Casual Listener

I have had no access to offline music for a few days now, both on my computer and on my HTC. On my computer I can listen to tracks online, but that doesn't even work on my HTC (I can see all the...

meahtenoha

Spotify

2297 Views

2 replies

0 likes

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Won't let me go online.

The new Android won't go online at all. This is regardless of whether using WiFi or 3G, regardless of logging in using acount or Facebook. When I'm connected to WiFi on my phone (Sony Ericsson Xperia Arc S) and select the go online button on the sett...

Newbie

The new Android won't go online at all. This is regardless of whether using WiFi or 3G, regardless of logging in using acount or Facebook. When I'm connected to WiFi on my phone (Sony Ericsson Xperia...

Christoffer

Community Legend

965 Views

1 replies

0 likes

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  • 1 replies
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Won't load playlists

Hello! I've just formatted my SD card on my mobile device and updated to the new spotify software. But when i logon to the mobile device the playlists wont appear it just says loading

Regular

Hello! I've just formatted my SD card on my mobile device and updated to the new spotify software. But when i logon to the mobile device the playlists wont appear it just says loading 

licenced

Community Legend

1156 Views

2 replies

0 likes

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Spotify on my HTC Thunderbolt

For the last week I've been unable to access my music on my mobile phone. I get the message, "Spotify is offline." I have a paid subscription and am listening to my music now online via my laptop, so what is going on that I cannot access the music vi...

Newbie

For the last week I've been unable to access my music on my mobile phone.  I get the message, "Spotify is offline."  I have a paid subscription and am listening to my music now online via m...

licenced

Community Legend

401 Views

1 replies

0 likes

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[Tablet] SD card collecting every bit I listen to and leaving it there.

Greetings. I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My phone doesn´t have this problem at all, only the tablet. I canno...

Casual Listener

Greetings.   I have now tried two (!!) different tablets with the same problem- every single bit streamed (not downloaded, not synced, only streamed) is staying in my internal storage. My ph...

340 Views

0 replies

0 likes

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Inconsistent terms of Premium trial

It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium. When I acquired and ran the android app, it said I had only a 48-hour trial to enjoy listening on mobile, and I see on my de...

Casual Listener

It states on the mobile page (https://www.spotify.com/us/mobile/overview/) that listening is free, without requiring Premium.  When I acquired and ran the android app, it said I had only a 48-ho...

licenced

Community Legend

412 Views

1 replies

0 likes

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Solved!! If your offline, you can only listen to the playlists when you downloaded it..WHAT?!

Hey Guys.Please help me!My Offline-Mode on my android phone doesnt work. That sucks. A LOT!There comes always: Song isnt available. BUT WHY?! How can i download my playlist?It doesnt work. NOTHING WORKS! -.-Only when im online. PS: on my notebook, th...

Newbie

Hey Guys. Please help me! My Offline-Mode on my android phone doesnt work. That sucks. A LOT! There comes always:&...

Christoffer

Community Legend

507 Views

1 replies

0 likes

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All music is muted when transferred to SD card

Hello, I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so annoying. As I do not have all the space on my USB card, I have t...

Newbie

Hello,   I have to transfer my music from my phone USB to my SD card. The reason being is because there is no way on my phone I can set up Spotify to sync straight to my SD card, it's so ann...

368 Views

0 replies

0 likes

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LOL about your "app"

Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not just stopped again and restart the download manually. Why ...

Visitor

Why can't I seem to find the directory in which Spotify saves offline data? Why can't I manually change this directory? Why is synching such pain in the ass? I always have to look if it's not jus...

320 Views

0 replies

0 likes

  • 320 Views
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Spotify not playing music on my Android!

I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is that it doesn't even play music. I have it for my th...

Newbie

I've used spotify for a good couple months for now and really enjoy using it. The only issue i have is that at times i can't play the music. My most recent issue and the one i want to talk about is t...

MrCannonball

Newbie

3136 Views

1 replies

0 likes

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Solved!! storage

Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm low on space. how can i free some up? i have the sp...

Newbie

Does the downloaded songs, or songs that have been synced to your phone when you star them...if you unstar them, do they free up storage space? I am about 94 percent completed but its telling me i'm ...

licenced

Community Legend

980 Views

2 replies

0 likes

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spotify crash on android

spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes

Newbie

spotify STOPPES or crashes idk , when i logg in to spotify the only thing that works is search i can't press playlist then the spotify crashes or stoppes

licenced

Community Legend

357 Views

1 replies

0 likes

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Solved!! Getting music

I have a Motorola Zoom and am wondering why spotify does not work on it?

Casual Listener

I have a Motorola Zoom and am wondering why spotify does not work on it?

licenced

Community Legend

442 Views

1 replies

0 likes

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  • 1 replies
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Playback quality increases when offline mode selected while listening to offline playlists

I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavailable due to for example long a tunnel. When I select...

Newbie

I suspect Spotify still uses data when listening to offline playlists when mode is online. This also seems to result in a less than optimal (gappy) playback when that data connection becomes unavai...

licenced

Community Legend

345 Views

1 replies

0 likes

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orden playlist in mobile

helo when i syncroonise a playlist to my mobile phone the songs all get unsorted.i wan't to know how to change the order of the songsi would like to have them sorted in alfhabect order of the artist thanks

Music Fan

helo   when i syncroonise a playlist to my mobile phone the songs all get unsorted. i wan't to know how to change the order of the songs i would like to have them sorted in alfhabect order o...

ingimarsson

Casual Listener

542 Views

4 replies

2 likes

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New version ... Unable to play any music!! randomly crashes ... pain in the ass!

After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-installing, switching off a playlist from offline m...

Regular

After an update to spotify I've been unable to play music well it plays about 10 seconds of music then jumps back to the play list, and this is for offline content. I've tried deleting the cache, re-...

Gabbs

Regular

852 Views

7 replies

0 likes

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accidentaly removed a playlist

HeyI accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back

Newbie

Hey I accidentally removed my playlist called "Dirge" with 396 songs in it. Any chance I can get it back

222 Views

0 replies

0 likes

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Help!!!!

I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I now cannot access any music, and my downloaded list is m...

Newbie

I have a Samsung Galaxy Tablet 10.1. I downloaded the Spotify app  and trialed for thew 48hr free Premium experience. Loved it, so then signed with payment for Unlimited, not the full Premium. I...

licenced

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes