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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111848 Views

26 replies

3 likes

  • 111848 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225139 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225139 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582545 Views

79 replies

3 likes

  • 582545 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479373 Views

577 replies

40 likes

Account
Free
  • 479373 Views
  • 577 replies
  • 40 likes

Paid for Premium - Android App still stays "Free Trial has ended"

Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't use Spotify Premium on my phone after paying for i...

Visitor

Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't...

meahtenoha

Spotify

778 Views

1 replies

0 likes

  • 778 Views
  • 1 replies
  • 0 likes

Solved!! Android App stops when PC App starts

I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category. I have a premium account. I use Spotify in three ways. Streaming over my Squeezebox Server, running directly over...

Regular

I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category.   I have a premium account. I use Spotify in three wa...

neo-x

Community Legend

1776 Views

8 replies

0 likes

  • 1776 Views
  • 8 replies
  • 0 likes

Playlists with local files is pending. How do i sync them?

Hi everyone! Im using spotify on my galaxy s2. It's been working good until a couple of months ago when my local files stopped working (spotify crashed when trying to play them). Now they all just show up grey in my playlists and i am not able to syn...

Casual Listener

Hi everyone!   Im using spotify on my galaxy s2. It's been working good until a couple of months ago when my local files stopped working (spotify crashed when trying to play them). Now they ...

neekers

Newbie

3167 Views

3 replies

0 likes

  • 3167 Views
  • 3 replies
  • 0 likes

Radio ads / limitations

Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played next was just, way wrong, so I gave it a thumbs down and it told me I onl...

Regular

Few questions I've had from the mobile radio.   I have an unlimited account, not a Premium account, will my mobile radio have ads?   I created a new station, and the song it played ...

clarkaddison

Regular

853 Views

2 replies

0 likes

  • 853 Views
  • 2 replies
  • 0 likes

DroidX won't open Spotify

I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening & how to fix it?

Music Fan

I've installed Spotify using Google Play.  The installation completes, but I can't open Spotify.  All I see is a white screen and it never opens the app.  Any ideas what's happening &a...

licenced

Community Legend

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Spotify & Samsung Galaxy Tab

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

Casual Listener

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

licenced

Community Legend

5181 Views

1 replies

0 likes

  • 5181 Views
  • 1 replies
  • 0 likes

Just wondering if any customer service agents actually read this forum?

I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.

Music Fan

I have not seen any truly helpful responses to the deleting offline playlists thread.  Any reason why?  I mean, a simple "we don't care and are too big to fail" is okay with me.

licenced

Community Legend

606 Views

3 replies

0 likes

  • 606 Views
  • 3 replies
  • 0 likes

Downloading playlists stuck at 0%

Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a multimilion company, you shure dont have your own software working. I...

Casual Listener

Hello folks.   I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta,  All login info is correct, premium subscriber. I must say, for a...

licenced

Community Legend

2198 Views

5 replies

0 likes

  • 2198 Views
  • 5 replies
  • 0 likes

Assistance in offline mode /Hilfe bei Offline Modus

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. Now I have downloaded a new phone (5gb free storage + 1...

Newbie

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. ...

licenced

Community Legend

1909 Views

1 replies

0 likes

  • 1909 Views
  • 1 replies
  • 0 likes

SYNC

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

Regular

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

licenced

Community Legend

751 Views

3 replies

0 likes

  • 751 Views
  • 3 replies
  • 0 likes

New Spotify version (shown at I/O) for Jelly Bean unavailable

Hi I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotify version with a better notification. This is the screenshot: I can't f...

Visitor

Hi   I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotif...

dcdttu

Gig Goer

2206 Views

6 replies

1 likes

  • 2206 Views
  • 6 replies
  • 1 likes

Search not working

Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.

Regular

Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.

Sam

Spotify

5500 Views

13 replies

0 likes

  • 5500 Views
  • 13 replies
  • 0 likes

Android Lock screen player not working

I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever I have something playing, pressing the top screen w...

Newbie

I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever ...

Sn0zz

Casual Listener

1982 Views

2 replies

0 likes

  • 1982 Views
  • 2 replies
  • 0 likes

Playlists not syncing

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a playlist on the phone and it doesn't update on the d...

Newbie

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a p...

Goodman

Spotify Legend

9761 Views

7 replies

2 likes

  • 9761 Views
  • 7 replies
  • 2 likes

Solved!! Android doesn't download offline playlists

So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regret it. Please, someone know how to fix it. I'm just...

Casual Listener

So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regr...

Goodman

Spotify Legend

23906 Views

38 replies

1 likes

  • 23906 Views
  • 38 replies
  • 1 likes

I have downloaded the same playlist 4 times

Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?

Music Fan

Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?

Goodman

Spotify Legend

965 Views

1 replies

0 likes

  • 965 Views
  • 1 replies
  • 0 likes

Android app forgetting downloaded playlists

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Music Fan

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

Goodman

Spotify Legend

2037 Views

1 replies

2 likes

  • 2037 Views
  • 1 replies
  • 2 likes

Can't sync with Desktop version - no device recognised.

Windows 7, just re-Dled and reinstalled Spotify. HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify. Both on same wifi. I did this because of the issues I've been having. 1. No new playlists on phone when I add them on th...

Casual Listener

Windows 7, just re-Dled and reinstalled Spotify.   HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify.   Both on same wifi.   I did this becaus...

SubEffect

Casual Listener

628 Views

1 replies

0 likes

  • 628 Views
  • 1 replies
  • 0 likes