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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1032 Views
  • 0 replies
  • 4 likes

Solved!! HTC One S/X

Hi, I'm looking at getting a new phone, most probably from the HTC One series.Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One S doesn't have a Micro SD slot.It does have 16gb internal sto...

  • Casual Listener
  • Hi,  I'm looking at getting a new phone, most probably from the HTC One series. Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One...
  • bene1985
  • Casual Listener
  • 1050 Views
  • 1 replies
  • 0 likes
  • 1050 Views
  • 1 replies
  • 0 likes

NEW operating system STILL cannot get me online!?

Oh dear. After seeing all the great claims about the new operating system, I had high hopes that this one would actually work. So I log on to the PC, upgrade to premium, fire up the Samsung Galaxy S (over wi-fi) and download the new operating system....

  • Casual Listener
  • Oh dear.   After seeing all the great claims about the new operating system, I had high hopes that this one would actually work.   So I log on to the PC, upgrade to premium, fire up...
  • thekanesat42
  • Casual Listener
  • 567 Views
  • 5 replies
  • 0 likes
  • 567 Views
  • 5 replies
  • 0 likes

Android App don't start

Hello, I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App don't response and I can close, wait or send a status. I use ...

  • Newbie
  • Hello,   I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App...
  • licenced
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Help with spotify app

Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally blank. what am i doing wrong/not doing at all? I've ...

  • Newbie
  • Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally b...
  • licenced
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Question for the people who run spotify

Why do iphone users get free streaming on there phones but us android users have to pay for that option?

  • Newbie
  • Why do iphone users get free streaming on there phones but us android users have to pay for that option?
  • licenced
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

offline playlists suddenly no longer saved

Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there some days ago and I have changed nothing since the...

  • Casual Listener
  • Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there...
  • JKleinbart
  • Casual Listener
  • 1054 Views
  • 7 replies
  • 0 likes
  • 1054 Views
  • 7 replies
  • 0 likes

Solved!! Can't login anymore

Fixed it.

  • Casual Listener
  • Fixed it.
  • Khaloc
  • Casual Listener
  • 598 Views
  • 3 replies
  • 0 likes
  • 598 Views
  • 3 replies
  • 0 likes

Spotify on Droid X... same problem as another commenter with Droid a RAZR Maxx

I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't see a setting in my phone storage to change it. I al...

  • Newbie
  • I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't s...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Latest version doesn't work at all!

Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!! Sometimes the tune I choose to play starts, but there is no sound at all. Next t...

  • Newbie
  • Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!!     ...
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Stuck in offline mode, Photon 4G

Recently the spotify app on my phonehas been stuck in offline mode. I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. My phone is a compatible device (the motorola photon 4g, wh...

  • Newbie
  • Recently the spotify app on my phonehas been stuck in offline mode.  I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. &n...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

Updated credit card can't sign in

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com

  • Newbie
  • I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com
  • meahtenoha
  • Spotify
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

In Flames 'Sounds of a Playground Fading' can search&stream on pc but mobile search no result Why?

When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) but to my mind this defeats the purpose of having a s...

  • Newbie
  • When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) bu...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Galaxy S2

Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not help. I hear no sound installed it directly nothing h...

  • Casual Listener
  • Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not ...
  • shellirana
  • Newbie
  • 1805 Views
  • 4 replies
  • 0 likes
  • 1805 Views
  • 4 replies
  • 0 likes

App crashes, deleted playlists are not deleted

Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet and start the app. After starting the app I can turn ...

  • Regular
  • Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet ...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify Mobile should include sound drop.

I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.

  • Music Fan
  • I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.
  • David
  • Spotify Legend
  • 1234 Views
  • 4 replies
  • 0 likes
  • 1234 Views
  • 4 replies
  • 0 likes

The new version, syncing local files.

I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll follow the link. If that happens, sorry for the new...

  • Regular
  • I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll ...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

A

A

  • Newbie
  • A
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Spotify mobile detects volume changes outside of the applications scope.

Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application. I dont seem to believe that this would be phone specific. My naviga...

  • Music Fan
  • Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application.  I dont see...
  • Drekle
  • Music Fan
  • 1054 Views
  • 4 replies
  • 0 likes
  • 1054 Views
  • 4 replies
  • 0 likes

MOVE MY DOWNLAODS TO MY MP3

Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.

  • Casual Listener
  • Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.
  • miciolaone
  • Casual Listener
  • 587 Views
  • 2 replies
  • 0 likes
  • 587 Views
  • 2 replies
  • 0 likes

How to stop Screen Time Out when in car dock?

My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driving! I'm sure the old one didn't allow screen-time-...

  • Casual Listener
  • My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driv...
  • licenced
  • Community Legend
  • 826 Views
  • 1 replies
  • 1 likes
  • 826 Views
  • 1 replies
  • 1 likes