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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

119602 Views

27 replies

4 likes

  • 119602 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

241548 Views

156 replies

11 likes

Android
autoplay
bluetooth
  • 241548 Views
  • 156 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

602627 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

495337 Views

581 replies

42 likes

Account
Free
  • 495337 Views
  • 581 replies
  • 42 likes

Solved!! S3 Inbox crash

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox. Every time that I select it the app instantly crashes and offers me the opportunity to send a crash report to Spotify. Multiple reinstalls (powering han...

Music Fan

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox.  Every time that I select it the app instantly crashes and offers me the opportunity to send a...

neo-x

Community Legend

4012 Views

26 replies

0 likes

  • 4012 Views
  • 26 replies
  • 0 likes

playlist search

I would like to see a playlist search in the mobile app. Other than that I really do like this app. Runs 100000 times better than the old one and I thank you for updating it. The radio feature is great as well. Havent had problems with it. I do know ...

Newbie

I would like to see a playlist search in the mobile app.  Other than that I really do like this app.  Runs 100000 times better than the old one and I thank you for updating it.  The ra...

neo-x

Community Legend

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

landscapemode Samsung Tab 10.1

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

Newbie

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

neo-x

Community Legend

715 Views

2 replies

1 likes

  • 715 Views
  • 2 replies
  • 1 likes

Solved!! Problem with French operator Free mobile

HelloI've got a problem with spotify android app on Free Mobile.This new french operator use roaming with another french operator (orange)The problem is spotify always ask to move to offline mode because of roaming.Can you add a option to next versio...

Casual Listener

Hello I've got a problem with spotify android app on Free Mobile. This new french operator use roaming with another french operator (orange) The problem is spotify always ask to move to offline mo...

nukefrog

Newbie

2942 Views

11 replies

0 likes

  • 2942 Views
  • 11 replies
  • 0 likes

Can logon to the page but not the spotify app

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered a new account and added premium.

Casual Listener

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered ...

Christoffer

Community Legend

663 Views

2 replies

0 likes

  • 663 Views
  • 2 replies
  • 0 likes

Offline songs gone after android update

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone... If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. Resyncing with laptop is not fixing the problem... Actually it is n...

Casual Listener

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone...   If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. ...

licenced

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Lost downloaded and sync

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists I had previously already chosen. I am wondering if ...

Music Fan

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists ...

Goodman

Spotify Legend

758 Views

3 replies

0 likes

  • 758 Views
  • 3 replies
  • 0 likes

Track not available even though it is on my phone memory; Device not showing on desktop program

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are available but the tracks from my computer's hard d...

Newbie

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are...

628 Views

0 replies

0 likes

  • 628 Views
  • 0 replies
  • 0 likes

spoify off line

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

Newbie

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

CrabbyCarol

Casual Listener

1689 Views

6 replies

0 likes

  • 1689 Views
  • 6 replies
  • 0 likes

Spotify does not work on HTC Desire V

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu button (if I press the menu button a blank menu scr...

Casual Listener

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu ...

licenced

Community Legend

1836 Views

4 replies

0 likes

  • 1836 Views
  • 4 replies
  • 0 likes

Offline Playlists Vanish

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up. I tried to add a song to my phone (rather than my usual, which is to add it on my laptop and then sync with my phone). By mistake I creat...

Newbie

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up.   I tried to add a song to my phone (rather than my usual, which is to add it...

423 Views

0 replies

0 likes

  • 423 Views
  • 0 replies
  • 0 likes

can't download content to my android device?!

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error given. I then tried to install the beta app to see i...

Gig Goer

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error g...

tylercollier

Regular

2870 Views

3 replies

0 likes

  • 2870 Views
  • 3 replies
  • 0 likes

Can't search on mobile now that I signed up for Spotify Premium

During the 48-hour free trial I was able to search and play most any artist, song, album, etc. Now that I've signed up for Spotify Premium, the Android app will not search. I can click "search" and then begin typing, but no results ever populate. Can...

Newbie

During the 48-hour free trial I was able to search and play most any artist, song, album, etc.  Now that I've signed up for Spotify Premium, the Android app will not search.  I can click "s...

499 Views

0 replies

0 likes

  • 499 Views
  • 0 replies
  • 0 likes

Radio

how do i access the radio on my mobile (android)?  Can't find it...  

Newbie

how do i access the radio on my mobile (android)?  Can't find it...  

Richard

Community Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Snap / noise at beginning of songs

Hi, I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming problems) there is a snap / noise. Anybody has a hint?

Visitor

Hi,   I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming pro...

517 Views

0 replies

0 likes

  • 517 Views
  • 0 replies
  • 0 likes

Spotify not working on my phone

Hi Folks, Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not available' Spotify always worked on my Iphone. Not sure whats h...

Newbie

Hi Folks,   Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not a...

user-removed

Not applicable

1217 Views

2 replies

0 likes

  • 1217 Views
  • 2 replies
  • 0 likes

Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

Casual Listener

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...

FrederikWinther

Casual Listener

1701 Views

4 replies

0 likes

  • 1701 Views
  • 4 replies
  • 0 likes

Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

Casual Listener

Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...

473 Views

0 replies

0 likes

  • 473 Views
  • 0 replies
  • 0 likes

Solved!! Mobile App cuts out after 20 minutes (only stream, offline still works)

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3). Everything works great, except after i stream music onto my phone while driving. After 15-20 minutes, no matter what, every time, it cuts out...

Casual Listener

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3).  Everything works great, except after i stream music onto my phone while driving.&nbs...

DjDeso

Casual Listener

1959 Views

6 replies

0 likes

  • 1959 Views
  • 6 replies
  • 0 likes

Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

Newbie

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.

licenced

Community Legend

1156 Views

1 replies

0 likes

  • 1156 Views
  • 1 replies
  • 0 likes