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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28112 Views
  • 59 replies
  • 23 likes
  • 28112 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870529 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870529 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24774 Views
  • 3 replies
  • 0 likes
  • 24774 Views
  • 3 replies
  • 0 likes

Installing Spotify app on an Android device w/o Google Play

Apparently, even though I have an Android device, I can't install the Spotify app. From what I've been able to gather, you have to get it from Google Play. I can't access Google Play because my device didn't come with it pre-loaded. Is there a way to...

  • Casual Listener
  • Apparently, even though I have an Android device, I can't install the Spotify app.  From what I've been able to gather, you have to get it from Google Play.  I can't access Google Play beca...
  • Nightgaunt
  • Casual Listener
  • 1557 Views
  • 2 replies
  • 0 likes
  • 1557 Views
  • 2 replies
  • 0 likes

Spotify Keeps Deleting My Downloaded Playlists

Hi, I've been a Spotify premium user for a long time now, and recently, I've been having issues on my mobile device. I have an HTC EVO 4G LTE on the Sprint network, with a custom MeanBean ROM installed. I can download my playlists just fine, but rand...

  • Casual Listener
  • Hi,    I've been a Spotify premium user for a long time now, and recently, I've been having issues on my mobile device. I have an HTC EVO 4G LTE on the Sprint network, with a custom Mea...
  • uoakari
  • Casual Listener
  • 774 Views
  • 2 replies
  • 0 likes
  • 774 Views
  • 2 replies
  • 0 likes

Solved!! Samsung Galaxy S III S3 ICS Beta - Storage Issue

The ICS Beta update is great. It appears pretty stable so far on my Galaxy S3. There is one issue which I hope will be addressed in the official release. Spotify storage of tracks uses up a huge amount of memory. The Galaxy S3 has a huge amount of in...

  • Regular
  • The ICS Beta update is great. It appears pretty stable so far on my Galaxy S3.    There is one issue which I hope will be addressed in the official release. Spotify storage of tracks us...
  • Peter__
  • Community Legend
  • 9770 Views
  • 11 replies
  • 3 likes
  • 9770 Views
  • 11 replies
  • 3 likes

Solved!! Android only local files synced

I made a playlist and I want to sync it with my android device (nexus 4), but I can't. It says: "Only local files synced". What do I have to do?

  • Casual Listener
  • I made a playlist and I want to sync it with my android device (nexus 4), but I can't. It says: "Only local files synced". What do I have to do?
  • fergc
  • Casual Listener
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes

Play an launch

Can spotify play an luanch? its annoying haveing to choose music right off the bat. It should just start playing your last playlist.This way i can have a 3rd party program launch spotify when my bluetooth connects.This is pretty common feature.

  • Music Fan
  • Can spotify play an luanch? its annoying haveing to choose music right off the bat. It should just start playing your last playlist. This way i can have a 3rd party program launch spotify when my bl...
  • Taylor
  • Community Legend
  • 278 Views
  • 1 replies
  • 3 likes
  • 278 Views
  • 1 replies
  • 3 likes

Liking a song stops music

DescriptionWhen I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist called Liked From Radio with that one song in it.This ju...

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  • Casual Listener
  • Description When I like a song it kicks me out of the radio saying "Sorry this radio station cannot be started please try another". If I go to my playlists I can see it created a second playlist cal...
  • rpcob
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!! Additional space (microSDHC)

HiI'm running out of free space and I'm wondering if Spotify will automatically start downloading stuff on memory card (which I'm about to buy) when there is such a need.

  • Casual Listener
  • Hi I'm running out of free space and I'm wondering if Spotify will automatically start downloading stuff on memory card (which I'm about to buy) when there is such a need.
  • user-removed
  • Not applicable
  • 592 Views
  • 7 replies
  • 0 likes
  • 592 Views
  • 7 replies
  • 0 likes

Not loading radio stations and not maintaining connection with them since 4.1.2 update

I have been having problems connecting to radio stations since my Razr M was upgraded to 4.1.2. on the verizon network. Please update software.

  • Newbie
  • I have been having problems connecting to radio stations since my Razr M was upgraded to 4.1.2. on the verizon network.  Please update software.
  • 246 Views
  • 0 replies
  • 1 likes
  • 246 Views
  • 0 replies
  • 1 likes

Spotify pauses the music automaticl​y on Galaxy SIII (online and offline mode).

Hi, the subject says it. When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of it. THe music stops playing also in Offline mode. I just have ...

  • Casual Listener
  • Hi, the subject says it.   When I play music on my S3, the music stops automatticly. It is quitte annoying, after playing 1 or 2 songs it stops middle of the song. I really got irritated of ...
  • Goodman
  • Spotify Legend
  • 3137 Views
  • 12 replies
  • 2 likes
  • 3137 Views
  • 12 replies
  • 2 likes

Droid RAZR completely not working

I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened before and was remedied by the normal troubleshooting a...

  • Newbie
  • I have a droid razr with a premium account. I twas using spotify without issue earlier this morning but when i relaunched the app it tries to make me re-login which won't work. This has happened befo...
  • user-removed
  • Not applicable
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Spotify wont synce playlist order.

When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find a fi here before i decided to move back to mog.

  • Casual Listener
  • When reoder my playlists in spotify on the pc it wont reoder on my phone. This is rather annoying. I used mog for a time and my playlist stayed synced across all my devices. I was hoping i could find...
  • justusiv
  • Music Fan
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Two issues, any solution?

So i just signed back up for spotify after about a year away.These problems seemed to be there when i left and are still here now. Wondering if there is any solutions.First is there a way to play my "stared" playlist without having to pick a song fir...

  • Music Fan
  • So i just signed back up for spotify after about a year away. These problems seemed to be there when i left and are still here now. Wondering if there is any solutions. First is there a way to play...
  • justusiv
  • Music Fan
  • 312 Views
  • 5 replies
  • 0 likes
  • 312 Views
  • 5 replies
  • 0 likes

The forum says I have lock screen controls... but I don't. Galaxy S3.

Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen. Lock screen controls would be super awesome.

  • Regular
  • Is this a specific limitation to the S3? I don't see a checkbox to enable this. I use a 3rd party launcher but I have always used the stock lock screen.    Lock screen controls would be s...
  • KeyserSoze
  • Regular
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

keeps logging me out

I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password .having the same problem on my galaxy tab allso but still works fine on my pc

  • Newbie
  • I keep getting logged out on my galaxy s2 ,it logs me in for about 5 to 10 seconds then logs me out again ive tryed reinstalling the app and resetting my password . having the same problem on my gal...
  • licenced
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Premium unlimited skips not working

I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. My settings are good and I also deleted and reinsta...

  • Casual Listener
  • I've been a premium member for 2 weeks, did so for the UL skips. Was fine until yesterday. Now each channel is limited skips and another problem is after song ends I am redirected to pick a channel. ...
  • licenced
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Cannot log-in on Droid through Facebook nor does the log-in accept U/P?

Hi, I cannot log-in to Spotify on my Droid through Facebook. I use the same username and password for Facebook and type it in manually to the app. No successs. I have uninstalled, shut phone off, restarted, reinstalled on 3 different occasions. Clear...

  • Casual Listener
  • Hi,   I cannot log-in to Spotify on my Droid through Facebook.   I use the same username and password for Facebook and type it in manually to the app.   No successs.   I h...
  • Peter__
  • Community Legend
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

music download barely visible

My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help

  • Newbie
  • My downloads are grayed out barely visible. They still play but I'm having a hard time seeing them. Help
  • AndreMyEgo
  • Newbie
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

text in app too hard to read

It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!

  • Newbie
  • It didn't used to be like this but the title & artist names in my app are a light gray color instead of a readable black. Is there a way to change this? It's maddening!!!
  • Off_the_Block
  • Regular
  • 534 Views
  • 4 replies
  • 2 likes
  • 534 Views
  • 4 replies
  • 2 likes

No internet connection

Hi, I've been running Spotify on my Atrix HD since I got the phone in early March. It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a couple weeks ago. When I logged in and tried downloading m...

  • Newbie
  • Hi, I've been running Spotify on my Atrix HD since I got the phone in early March.  It's been working smoothly, playing my music without a hitch, that is, until I installed the latest update a c...
  • brennen_herron
  • Music Fan
  • 344 Views
  • 2 replies
  • 1 likes
  • 344 Views
  • 2 replies
  • 1 likes

Solved!! nothing come when i search on chris de brugh?

nothing come when search on chris de brugh? Just weeks ago it still came up? Im useing smartphone samsung galaxy 3 and taplel samsung note 10.1 der is no problems finding chris de brugh on the desktop software?

  • Music Fan
  • nothing come when search on chris de brugh?   Just weeks ago it still came up?     Im useing smartphone samsung galaxy 3   and taplel samsung note 10.1   der is no p...
  • molle
  • Music Fan
  • 545 Views
  • 3 replies
  • 0 likes
  • 545 Views
  • 3 replies
  • 0 likes