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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7402 Views

0 replies

7 likes

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HTC One - White Screen after playing

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens. I have tried all the many hints about unisntalling and re-installing. Clearly i...

Roadie

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens.    I have trie...

Rorey

Spotify

377 Views

1 replies

0 likes

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HELP! How to put Spotify downloads on MicroSDcard using a Nook HD?

Hey! I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a 32GB microSD that works with Nook HD. Now, how do I put Spotify, o...

Newbie

Hey!   I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a ...

Joe

Community Legend

749 Views

1 replies

0 likes

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Spotify Android app crashing when call comes in

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an LG-C800 Mytouch from T-Mobile. Any ideas how to fix?

Music Fan

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an L...

MrTed

Music Fan

630 Views

3 replies

0 likes

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Only get song preview streaming from mobile to Bluetooth

Hello - I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year. However, in the last couple of months, when streaming from my mobile devices through a Bluetooth connecti...

Newbie

Hello -   I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year.  However, in the last couple of months...

510 Views

0 replies

0 likes

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Mac & Android

I have Spotify on my Mac. I also have it on my Android device. 1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and neither of these are there. 2. So I create a New Playlist, I n...

Casual Listener

I have Spotify on my Mac. I also have it on my Android device.   1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and ...

scottkr

Casual Listener

404 Views

2 replies

0 likes

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Sony Xperia T spotify update problems.

Hello, My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playlists again while they are already download. I also have no c...

Casual Listener

Hello,   My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playl...

Peter__

Community Legend

620 Views

1 replies

0 likes

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Solved!! Clean Master causing disappearing downloaded tracks

OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks.Will give this a whirl and remove my cache remover c...

Regular

OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks. ...

CTownDawgs

Music Fan

5990 Views

3 replies

1 likes

Android
clean master
disappearing tracks
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Onglet Découverte

Bonjour, Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide

Casual Listener

Bonjour,   Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide

Peter__

Community Legend

319 Views

1 replies

0 likes

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  • 1 replies
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Shuffle setting forgotten

Since the latest Android update a few days ago (where landscape was finally introduced!!), my shuffle setting no longer saves when I quit the app. I have to turn on shuffle every time I open app now. Please fix! Motorola Droid Bionic Jelly Bean. [Edi...

Regular

Since the latest Android update a few days ago (where landscape was finally introduced!!), my shuffle setting no longer saves when I quit the app.  I have to turn on shuffle every time I open ap...

ChribbaX

Casual Listener

2442 Views

18 replies

2 likes

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  • 18 replies
  • 2 likes

Spotify can' find offline songs after restore

Have the Galaxy S 4 and installed spotify. Went through my playlist and downloaded roughly 200 songs for offline use. Everything works great. I made a titanium backup of all my apps and data. I had to factory reset my phone. After the reset I restore...

Newbie

Have the Galaxy S 4 and installed spotify.  Went through my playlist and downloaded roughly 200 songs for offline use.  Everything works great.  I made a titanium backup of all my apps...

Joe

Community Legend

1123 Views

1 replies

0 likes

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  • 1 replies
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premium not working on anroid

My accont dosn´t work on Android? Help

Newbie

My accont dosn´t work on Android? Help

Joe

Community Legend

305 Views

1 replies

0 likes

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New Android update destroyed my playlists

I have a Virgin Mobile Optimus V which was working perfectly with Spotify until the latest update. Now it's not. I can only use Spotify on the phone with downloaded tracks. Some of my locally stored playlists have all of their tracks. Some are missin...

Music Fan

I have a Virgin Mobile Optimus V which was working perfectly with Spotify until the latest update.  Now it's not.  I can only use Spotify on the phone with downloaded tracks.  Some of ...

Joe

Community Legend

569 Views

5 replies

0 likes

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  • 5 replies
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Why do albums sometimes redownload to Android?

Does anyone know why albums sometimes redownload to the Android app? I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a few new albums, and when I start to synch the desktop to ...

Music Fan

Does anyone know why albums sometimes redownload to the Android app?  I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a ...

tigerhenderson

Newbie

822 Views

3 replies

0 likes

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Android mobile app, HTC Sensation, what a disappointment

Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...

Regular

Been using this for a couple of days on my HTC Sensation, Android 4.0.3.   1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...

Tenor79

Casual Listener

1242 Views

7 replies

0 likes

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Songs are playing muted but counter ticks SGS4

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I have to re-insert the headphones.. I want my monthly ...

Music Fan

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I ha...

solwretep

Music Fan

1698 Views

23 replies

0 likes

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>50% tracks sync in silence

Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 800 apparently, of which probably 200 work). This is incredibly ...

Casual Listener

Hey,   When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 80...

solwretep

Music Fan

743 Views

5 replies

0 likes

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Solved!! playlists all disappeared

hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doanload them.

Casual Listener

hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doan...

Taylor

Community Legend

577 Views

3 replies

0 likes

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all tracks are greyed out

Looks ok in playlist but when chosing album Songs are greyed out.

Newbie

Looks ok in playlist but when chosing album Songs are greyed out.

pcoventry76

Roadie

4723 Views

9 replies

0 likes

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Sync Failure, Greyed out songs and Track Not Available

I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still not give up and give one last chance to Spotify to ...

Regular

I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still ...

Joe

Community Legend

9675 Views

31 replies

1 likes

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  • 31 replies
  • 1 likes

Android downloads playlist - then suddenly only 30% complete and starts to download last 70% again

My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device begins downloading the last 70% again. I am on the lat...

Casual Listener

My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device beg...

Kobiashi007

Casual Listener

864 Views

5 replies

0 likes

  • 864 Views
  • 5 replies
  • 0 likes