Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...
Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...
Casual Listener
1208 Views
7 replies
0 likes
Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I have to re-insert the headphones.. I want my monthly ...
Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I ha...
Music Fan
1594 Views
23 replies
0 likes
Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 800 apparently, of which probably 200 work). This is incredibly ...
Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 80...
Music Fan
709 Views
5 replies
0 likes
hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doanload them.
hello, can you help me get back my downloaded playlists. everyone of them are no longer in my phone. ie they are missing the green tag to indicate they were downloaded. spotify is inviting me to doan...
Community Legend
571 Views
3 replies
0 likes
Looks ok in playlist but when chosing album Songs are greyed out.
Looks ok in playlist but when chosing album Songs are greyed out.
Roadie
4652 Views
9 replies
0 likes
I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still not give up and give one last chance to Spotify to ...
I was really excited when I hopped on to Spotify, but the experience has been nothing but just a pain so far. It has been working fine before, but past few versions have been a nightmare. I'll still ...
Community Legend
9511 Views
31 replies
1 likes
My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device begins downloading the last 70% again. I am on the lat...
My Galaxy tab 2 with Icecream downloads my entire playlist to SD card (32gb) 3044 tracks, then within an hour or so or after the tab has been in standby my down load is back to 30% and the device beg...
Casual Listener
830 Views
5 replies
0 likes
Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. I hope you can fix this problem, otherwise I can't list...
Since the last update of Spotify, the app doesn't want to open (it stays in the white screen). Rebooting the phone and starting the app multiple times hasn't worked. I'm on a Samsung Galaxy Ace. &n...
Community Legend
415 Views
1 replies
0 likes
My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my phone. This also happens when I'm plugged into hea...
My HTC ONE, when trying to play spotify over Bluetooth spotify will stop working about five songs in. Then it says it playing but no sound comes. Bluetooth works fine with all the other players on my...
Newbie
1045 Views
5 replies
1 likes
Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter the app everytime we want to change a song, or thumb...
Today I was surprised to see that my Spotify app was updated with landscape mode! This brought me to the realization that we now really need expanded notification controls so we don't have to enter t...
Community Legend
361 Views
1 replies
0 likes
Hi, I created a monster playlist at work (~800 songs) but for some reason, when I log in at home, I get only 280 songs. I also only see 280 on both my Android phone and my iTouch. Is there something wrong I'm doing? I know its not a problem with loca...
Hi, I created a monster playlist at work (~800 songs) but for some reason, when I log in at home, I get only 280 songs. I also only see 280 on both my Android phone and my iTouch. Is there...
Regular
756 Views
2 replies
0 likes
I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumbersome, at the least, to manage this. So i'm thinking a...
I've filled up the capacity on my new Galaxy S4 internal storage. I've added a micro SD card, but it's becoming clearer that to use Spotify and sync local files to the device that it will be cumberso...
Community Legend
745 Views
1 replies
0 likes
App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload, Wanneer ik de liedjes nu opnieuw binnen haal duurt het veel langer voor ze zijn gedownload. Als ik mijn t...
App werkte prima tot de laatste update van gisteren. De liedjes die op mijn telefoon stonden gedownload staan nu aangegeven als niet gedownload, Wanneer ik de liedjes nu opnieuw binnen ha...
332 Views
0 replies
0 likes
I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me back to spotify. But instead, I end up on a browser p...
I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me ba...
Not applicable
1792 Views
5 replies
0 likes
Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message. I am an unlimited subscriber and I have been for the past year now. So I'm aware it will only sync local files on my desktop PC.However...
Long story short, I keep trying to download one particular playlist and every time I do I get this lovely message. I am an unlimited subscriber and I have been for the past year now. So I'm aw...
Community Legend
371 Views
1 replies
0 likes
Dear Spotify devs, i dont know, what im paying for each month???? Syncing speed is extremely slow, yesterday ive spent like 2 hours to download 74 songs, and ive got 100mbit link at home. Last month it took me 30-40 min to download more that 900+ son...
Dear Spotify devs, i dont know, what im paying for each month???? Syncing speed is extremely slow, yesterday ive spent like 2 hours to download 74 songs, and ive got 100mbit link at home. ...
Regular
810 Views
5 replies
0 likes
I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my desktop.
I don't know if there are more people with this problem? But my playlists don't update anymore I for instance changed my favorites but on my android phone it does not reflect the songs I have in my d...
Community Legend
988 Views
5 replies
0 likes
Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all my songs, and after i connect to the internet and a...
Hi there, i am currently using a samsung s3 for spotify. And whenever i turn on spotify on my mobile without internet, no offline songs are available. I have to connect to the internet to get up all ...
Community Legend
425 Views
1 replies
0 likes
I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme. I have a playlist which I would like to listen to a lot more than I do. I'd like to listen to it on my phone, but I know th...
I know that there are lots of posts floating around with similar issues. But I'd thought mine seems to have a recurring theme. I have a playlist which I would like to listen to a lot m...
Music Fan
1410 Views
15 replies
1 likes
Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can only do this by entering my spotify password which ...
Hi - I've just logged in and noticed the email account registered to my spotify premium account is wrong, but I never noticed as I always logged in via Facebook. I tried to update it myself, but can ...
Community Legend
554 Views
1 replies
1 likes
