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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 19708 Views
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  • 19708 Views
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Clearing storage space when you delete a song?

I have a premium account and when I'm deleting an offline song in my playlist the songs cache doesn't get deleted. Why is it so? It takes up unnecessary storage space. So to clear up some space you have to delete the WHOLE spotify cache (because it's...

  • Music Fan
  • I have a premium account and when I'm deleting an offline song in my playlist the songs cache doesn't get deleted. Why is it so? It takes up unnecessary storage space. So to clear up some s...
  • licenced
  • Community Legend
  • 1436 Views
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  • 1436 Views
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Downloading on 3G when disabled

Yesterday evening I started to download all of my playlist on my Android (Galaxy S) via Wifi. During the night my Wifi had a problem and the phone started to download via 3G. So this morning I see he has used 2GB of 3G data (costly!!!) and the settin...

  • Newbie
  • Yesterday evening I started to download all of my playlist on my Android (Galaxy S) via Wifi.  During the night my Wifi had a problem and the phone started to download via 3G. So this morning I ...
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  • 200 Views
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App always offline even when 3g,

I've been using spotify for almost a year now, I love it but for the past 2 months the app has been acting up. On my Tablet it switches between online and offline constantly, I tried to install and it worked until I closed the app I have Ice cream sa...

  • Newbie
  • I've been using spotify for almost a year now, I love it but for the past 2 months the app has been acting up. On my Tablet it switches between online and offline constantly, I tried to install and i...
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Solved!! Heard about spotify mobile being free, decided to check it out. Can't play ANY songs.

Spotify mobile is free now?! I couldn't believe it! Finally, I could listen to my playlists on the go. Haha...yea, as if it was going to be that easy. What I did: 1. Downloaded app from google playstore 2. Launched app 3. Logged in with my facebook a...

  • Casual Listener
  • Spotify mobile is free now?! I couldn't believe it! Finally, I could listen to my playlists on the go. Haha...yea, as if it was going to be that easy.   What I did: 1. Downloaded app from ...
  • jimbl
  • Regular
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Repete

Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this new app......how do i get the old one back????? i do pa...

  • Newbie
  • Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this ne...
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  • 139 Views
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5,937 tracks in library-nearly 7,000 tracks syncing? Same song syncing twice?

Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms. I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spotify library contains 5,937 tracks, but something like 6,900 t...

  • Regular
  • Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms.   I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spo...
  • MargotDarko
  • Regular
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  • 234 Views
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Spotify won't work on my Samsun Epic!

I have downloaded and used spotify before through my facebook account. Then I had to get my phone replaced with a new one, same kind of phone and when I downloaded spotify on it all the songs and playlists are gray and when I click on them, it says "...

  • Newbie
  • I have downloaded and used spotify before through my facebook account. Then I had to get my phone replaced with a new one, same kind of phone and when I downloaded spotify on it all the songs and pla...
  • licenced
  • Community Legend
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So iOS devices got radio...

Seems the Android users will always be a step behind in terms of functionality. With the new and "improved" app, we cannot even choose the storage location for offline playlists anymore.. I mean, really? Such a basic functionality just gone? And now,...

  • Casual Listener
  • Seems the Android users will always be a step behind  in terms of functionality. With the new and "improved" app, we cannot even choose the storage location for offline playlists anymore.. I mea...
  • Newsy
  • Newbie
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  • 264 Views
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Missing features

Why have the Toplist menu been removed in the latest app-update ? Please bring it back

  • Newbie
  • Why have the Toplist menu been removed in the latest app-update ? Please bring it back
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Solved!! HTC One S/X

Hi, I'm looking at getting a new phone, most probably from the HTC One series.Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One S doesn't have a Micro SD slot.It does have 16gb internal sto...

  • Casual Listener
  • Hi,  I'm looking at getting a new phone, most probably from the HTC One series. Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One...
  • bene1985
  • Casual Listener
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NEW operating system STILL cannot get me online!?

Oh dear. After seeing all the great claims about the new operating system, I had high hopes that this one would actually work. So I log on to the PC, upgrade to premium, fire up the Samsung Galaxy S (over wi-fi) and download the new operating system....

  • Casual Listener
  • Oh dear.   After seeing all the great claims about the new operating system, I had high hopes that this one would actually work.   So I log on to the PC, upgrade to premium, fire up...
  • thekanesat42
  • Casual Listener
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Android App don't start

Hello, I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App don't response and I can close, wait or send a status. I use ...

  • Newbie
  • Hello,   I download the Android app over the Market. After the " successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the...
  • licenced
  • Community Legend
  • 158 Views
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  • 158 Views
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Help with spotify app

Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally blank. what am i doing wrong/not doing at all? I've ...

  • Newbie
  • Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally b...
  • licenced
  • Community Legend
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  • 98 Views
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Question for the people who run spotify

Why do iphone users get free streaming on there phones but us android users have to pay for that option?

  • Newbie
  • Why do iphone users get free streaming on there phones but us android users have to pay for that option?
  • licenced
  • Community Legend
  • 120 Views
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  • 120 Views
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offline playlists suddenly no longer saved

Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there some days ago and I have changed nothing since the...

  • Casual Listener
  • Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there...
  • JKleinbart
  • Casual Listener
  • 812 Views
  • 7 replies
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  • 812 Views
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Solved!! Can't login anymore

Fixed it.

  • Casual Listener
  • Fixed it.
  • Khaloc
  • Casual Listener
  • 371 Views
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  • 371 Views
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Spotify on Droid X... same problem as another commenter with Droid a RAZR Maxx

I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't see a setting in my phone storage to change it. I al...

  • Newbie
  • I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't s...
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  • 255 Views
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Latest version doesn't work at all!

Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!! Sometimes the tune I choose to play starts, but there is no sound at all. Next t...

  • Newbie
  • Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!!     ...
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Stuck in offline mode, Photon 4G

Recently the spotify app on my phonehas been stuck in offline mode. I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. My phone is a compatible device (the motorola photon 4g, wh...

  • Newbie
  • Recently the spotify app on my phonehas been stuck in offline mode.  I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. &n...
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  • 219 Views
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Updated credit card can't sign in

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com

  • Newbie
  • I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com
  • meahtenoha
  • Spotify
  • 127 Views
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  • 127 Views
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