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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Moving music to sd card without hardware menu button

Hello, I've read the instructions to move music to an external sd card in several other posts here. ... 5a start the application, log off in case you get logged on automatically. 5b start the application, click on your phones menu button, press "rese...

Visitor

Hello,   I've read the instructions to move music to an external sd card in several other posts here.   ... 5a start the application, log off in case you get logged on automatical...

Joe

Community Legend

1155 Views

5 replies

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Does Spotify call the correct WiFi state when screen is off?

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow. Is Spotify selecting the correct function when it's syncing? WORKAROUND: ---------- Use this widget: https://play.goo...

Gig Goer

When syncing playlists for offline listening, I have to leave my phone (a Nexus 4) on, or the downloading becomes ridiculously slow.  Is Spotify selecting the correct function when it's syncing?...

dcdttu

Gig Goer

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No internet connection available!?

I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked if there was any free GB left and it was. What can ...

Casual Listener

I'm sick and tired of this now, for the last five days every time I've logged in to spotify on my HTC sensation it says 'No internet connection available!?'. I've tried to reinstall and I've checked ...

Joe

Community Legend

14559 Views

18 replies

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Superuser Contribution Samsung Galaxy S3 - can't search

I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf uninstall a nf reunstall to no avail. I have a preim...

Newbie

I have recently changed phones from HTC Incredible 2 to yhe Samsung snd I can no longerv search. There is no search button only an X. I've tried ogging out and back in, clearing data and cache, anf u...

Joe

Community Legend

688 Views

1 replies

0 likes

Android
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Sound level inconsistent

Hi. Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify. I have noticed that some songs are played out loud and others are played so soft you almost can't hear it. It doesn't matter if I play spotify over the P...

Music Fan

Hi.   Does anyone has got a problem with the inconsistency of the soundlevel delivered by Spotify.   I have noticed that some songs are played out loud and others are played so soft...

HansStrik

Music Fan

1365 Views

2 replies

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Spotify stops when network changes

Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unless I switch off data (which would be pointless on a...

Newbie

Spotify on my Galaxy S4 stops everytime the phone changes network (riding my bike or driving my car) even though the network in my area is excellent. It even happens when I play downloaded songs unle...

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Request: Top Tracks What's New

Hi Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poor taste in music and their opinion of good music isn't shared....

Regular

Hi   Currently when I go on to What's New, Top Tracks appears for around 5 seconds before reverting to Top Tracks among Friends. Now don't get me wrong, I like my friends but they have a poo...

Peter__

Community Legend

422 Views

3 replies

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why am I paying for this?

So I pay you money monthly for Premium. Your contact form on your web site does not work. Your stupid app on the android gets halted at some annoying FB connect promo page wanting me to install so FB sharing crap. I try to move forward in it, but it ...

Newbie

So I pay you money monthly for Premium.   Your contact form on your web site does not work.   Your stupid app on the android gets halted at some annoying FB connect promo page wanting m...

Peter__

Community Legend

1241 Views

8 replies

1 likes

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Solved!! Collection Replaced Starred?

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star function?

Roadie

Since Collection turned on in the phone app, I can no longer find a way to star tracks, aside from manually adding them to the starred playlist. Is the Collection eventually replacing the star functi...

djshackesq

Roadie

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3 replies

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Premium account problem

I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!! -Matt

Casual Listener

I just activated my spotify premium gift card, however on my android is still says i need to update to premium. Tried installing and re installing, having trouble. Please help!!   -Matt

Peter__

Community Legend

1567 Views

5 replies

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Volume goes from 100% to 50% after .5 seconds after starting song

Hello Spotify!I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i have my cellphone volume set to 100% it will start a...

Casual Listener

Hello Spotify! I have had a problem for about a week now. Each time i start a track or switch track (or change where i am within a track) it has a wired volume "feature". Think of it like this. If i...

Peter__

Community Legend

677 Views

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Solved!! "Browse" Playlists

I Love the section but where do the playlists go that I subscribe to?I subbed to some playlists I liked but they're nowhere to be found.Edit Nevermind, i found them at the end of all my playlists

Visitor

I Love the section but where do the playlists go that I subscribe to? I subbed to some playlists I liked but they're nowhere to be found. Edit Nevermind, i found them at the end of all my playlis...

Liam

Community Legend

593 Views

1 replies

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Trouble connecting with Facebook

Hi all, I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying that the protocol is not supported. On another note, I tried ...

Newbie

Hi all,   I'm having issues logging into Spotify on my HTC using my facebook account. A new browser window pops up and tries to go to the FB connect page, but then I just get an error saying...

Liam

Community Legend

516 Views

1 replies

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A State of Trance on Spotify

Hi There, Why is it that Spotify is the player advertised on the A State of Trance Website...and yet you can't listen to A State of Trance 12 Hours after it has been played live... I can understand not being able to download it immediately, but why c...

Casual Listener

Hi There,    Why is it that Spotify is the player advertised on the A State of Trance Website...and yet you can't listen to A State of Trance 12 Hours after it has been played live... ...

Yank33

Casual Listener

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Add locally stored files to collection?

On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to collection. I have have plenty of storage, and the feat...

Regular

On my Galaxy S3, I want to populate the Collection/Artist tab with all locally stored music files without having to go through each track on each playlist on the phone, one by one, and adding to coll...

572 Views

0 replies

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Solved!! Can't download spotify for nexus 4?

Why...       Super user edit - added picture correctly

Casual Listener

Why...       Super user edit - added picture correctly 🙂

Liam

Community Legend

1487 Views

3 replies

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Premian not working

Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?

Casual Listener

Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?

My1

Music Fan

508 Views

5 replies

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Solved!! Logging In through Facebook

For some reason everything reset on Spotify, I guess when the format changed. Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not available" comes up when I try to do so.

Casual Listener

For some reason everything reset on Spotify, I guess when the format changed.  Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not...

Liam

Community Legend

839 Views

3 replies

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Problems with a specific song

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problems at all except for this album, what has happened here?

Casual Listener

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problem...

My1

Music Fan

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2 replies

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