Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi, a couple days ago I had to factory reset my android. So I had to reinstall Spotify. While trying to redownload the the playlists, I discovered that it wasn't letting me fully download them. It is not a disk space issue as I still have over 10 GB ...
Hi, a couple days ago I had to factory reset my android. So I had to reinstall Spotify. While trying to redownload the the playlists, I discovered that it wasn't letting me fully download them. It is...
Community Legend
686 Views
6 replies
0 likes
Hi, I have problem with Spotify on my Galaxy. It keeps switching off... during one hour it is 2 or 3 times. Sometimes the app is turning off, sometimes the song is paused. I've tried to uninstall it, turned off the phone and then installed the new ve...
Hi, I have problem with Spotify on my Galaxy. It keeps switching off... during one hour it is 2 or 3 times. Sometimes the app is turning off, sometimes the song is paused. I've ...
Community Legend
14994 Views
1 replies
2 likes
(this goes for both android and iOS devices..) I was wondering.. once in a while my local files that I've distributed to my different devices (from desktop spotify); they disappear and need to be re-synched, quite often actually... Why? Is it everyti...
(this goes for both android and iOS devices..) I was wondering.. once in a while my local files that I've distributed to my different devices (from desktop spotify); they disappear and need ...
481 Views
0 replies
3 likes
I've added some offline files to Spotify, and can still play them on my Android phone, But now my laptop has crashed severely (harddisk unrecoverable) so I lost the original files. Is there a way to restore the mp3 files from Android or do I have to ...
I've added some offline files to Spotify, and can still play them on my Android phone, But now my laptop has crashed severely (harddisk unrecoverable) so I lost the original files. Is there a way...
Newbie
1505 Views
4 replies
0 likes
I understand that Spotify recently added the ability to sort playlist tracks from A-Z. However, it baffles me what that really accomplishes! Who wants to really hear songs in alphabetical order? That is most likely the last option a user would pick. ...
I understand that Spotify recently added the ability to sort playlist tracks from A-Z. However, it baffles me what that really accomplishes! Who wants to really hear songs in alphabetical order? That...
Community Legend
1918 Views
7 replies
2 likes
Hi there, Here's my problem. I downloaded the app onto my phone and it worked fine. I went to play a song that worked great! Went to switch a song while the other song was playing, app stopped working. Ok no problem, too much at once, whatever. I ope...
Hi there, Here's my problem. I downloaded the app onto my phone and it worked fine. I went to play a song that worked great! Went to switch a song while the other song was playing, app stopped work...
Community Legend
336 Views
1 replies
0 likes
I can't synchronize playlists in Android. He tells me that I have to have a premium account. ( Sorry for my English. I speak Spanish.)
I can't synchronize playlists in Android. He tells me that I have to have a premium account. ( Sorry for my English. I speak Spanish.)
Casual Listener
564 Views
4 replies
0 likes
So this is an odd situation for me. I set spotify to sync my local files, around 800 of them, to my Galaxy note 2.i let it run all night and the disk space indicates there's definitely files on my sd card from last night. But the sings don't show up ...
So this is an odd situation for me. I set spotify to sync my local files, around 800 of them, to my Galaxy note 2.i let it run all night and the disk space indicates there's definitely files on my sd...
Community Legend
528 Views
5 replies
0 likes
I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the following error. "Syncing error Offline syncing has stop...
I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the ...
Newbie
120830 Views
54 replies
1 likes
hi, the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect This never happened before. if i go offline to listen they all grey out. I can stream fine and i have over 1GB available in space on my SD card. i have vers...
hi, the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect This never happened before. if i go offline to listen they all grey out. I can str...
Community Legend
7328 Views
4 replies
0 likes
Suddenly I can't download my local files to my HTC! Do I need premium for that all of a sudden? I've managed just fine up until now with spotify free :S
Suddenly I can't download my local files to my HTC! Do I need premium for that all of a sudden? I've managed just fine up until now with spotify free :S
Regular
450 Views
2 replies
0 likes
All of the threads I encountered for this problem were much older, so I apologize in advance if there was something more recent to help with this. This is only a recent development and I seem to have made it worse. I added a new playlist to Spotify P...
All of the threads I encountered for this problem were much older, so I apologize in advance if there was something more recent to help with this. This is only a recent development and I s...
Casual Listener
627 Views
6 replies
0 likes
everytime I log on to Spotify or open my app it shows my screen then everything goes blank. I have tried uninstalling and reinstalling the app. I've done this multiple times I've looked through all options I do not know how to fix this problem please...
everytime I log on to Spotify or open my app it shows my screen then everything goes blank. I have tried uninstalling and reinstalling the app. I've done this multiple times I've looked through all o...
Community Legend
375 Views
1 replies
0 likes
Hi! When i open my playlist "jeje" in offline mode, even tho its downloaded, it is empty. This is the case on both my computer and android. The playlist is there, the songs is there, but they kind of is not there... All the songs are downloaded, but ...
Hi! When i open my playlist "jeje" in offline mode, even tho its downloaded, it is empty. This is the case on both my computer and android. The playlist is there, the songs is there, but they kind of...
Community Legend
706 Views
1 replies
0 likes
Community Legend
324 Views
1 replies
0 likes
Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen.It seems rare to me to display these to field instead of Artist and Track name (so artist name instead of album). I'm pretty sure ...
Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen. It seems rare to me to display these to field instead of Artist and ...
Regular
483 Views
1 replies
0 likes
Hello, Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 sent song 3 friend 4 sent song 4 While everything is displayed properly on Spotify ...
Hello, Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 se...
Regular
778 Views
3 replies
0 likes
Is there a way to listen to music from both my internal and external device without having to switch from internal to external sd cards.And can I listen to certain playlists while using my internal device, and also listen to it when using my external...
Is there a way to listen to music from both my internal and external device without having to switch from internal to external sd cards.And can I listen to certain playlists while using my ...
Not applicable
648 Views
2 replies
0 likes
Okey. I've been looking trough the site for a while now and took some time for me to get here actually. Well, my situation is this:I've had Spotify Premium for years, even the account has been registrated way long time before that.But when I was able...
Okey. I've been looking trough the site for a while now and took some time for me to get here actually. Well, my situation is this: I've had Spotify Premium for years, even the account has ...
Music Fan
1262 Views
9 replies
0 likes
Ok, just had a warning from Orange that I had exceeded my 1gb data limit for the month. How is this possible I thought? I've not used the net a massive amount surely?... only to check and discover that Spotify has used 278mb of background data in the...
Ok, just had a warning from Orange that I had exceeded my 1gb data limit for the month. How is this possible I thought? I've not used the net a massive amount surely?... only to check and discover th...
Music Fan
681 Views
2 replies
0 likes
