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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1144 Views

0 replies

4 likes

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I have paid but I keep being directed to the trial version? all my data has been wiped!

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

Visitor

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

Joe

Community Legend

739 Views

5 replies

0 likes

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I lost my phone!!

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics that I had be available? Can I listen to my music on ...

Newbie

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics ...

Joe

Community Legend

1239 Views

1 replies

1 likes

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  • 1 likes

Still missing Discover....

Hi, My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the app on my phone, I still have the What's New tab--which also fails ...

Casual Listener

Hi,   My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the a...

Joe

Community Legend

393 Views

1 replies

0 likes

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Error: "Track is unavailable" for two of my songs, even when NOT grayed out

Hi there, My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arrow just like all my other songs. However, when I try to play t...

Casual Listener

Hi there,   My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arr...

Peter__

Community Legend

487 Views

1 replies

0 likes

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wont download on usb internet conection.

my htc one s wont download playlist when a use usb conection to my broadband. why? i cant play music either. but i can download the app frome google play and surf normal.

Casual Listener

my htc one s wont download playlist when a use usb conection to my broadband. why?  i cant play music either. but i can download the app frome google play and surf normal.

Tik

Casual Listener

596 Views

3 replies

0 likes

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Autoplay playlists links.

This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist. Is there anything I can do to workaround this?

Newbie

This one is driving me mad. Spotify on Android does not autoplay playlist if opened through link. It will just open the playlist.    Is there anything I can do to workaround this?

Peter__

Community Legend

1198 Views

1 replies

0 likes

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Solved!! Am I supposed to have the Discover tab on android yet?

Hi all, Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discover tab or not? Because I don't at present. I really miss it fr...

Music Fan

Hi all,   Tried searching for this but i haven't managed to find a clear answer. I have an HTC One on android 4.2.2 (official rom). My Spotify App is fully up-to-date. Should I have a Discov...

Taylor

Community Legend

926 Views

1 replies

0 likes

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[Android] HTC incredible S

My premium dissapeared when i change phone. maximum 10 days ago. what to do?

Newbie

My premium dissapeared when i change phone. maximum 10 days ago. what to do?

neo-x

Community Legend

574 Views

1 replies

0 likes

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New Album: Tamar Braxton "Love & War" : Will it be up instantly ?

PLEASE HELP! It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Someone help!! It's a very popular pre-order. The Album via Itunes --> ...

Newbie

PLEASE HELP!   It's number 2 in R&B Itunes charts right now! It comes out September 3rd. Will it be out @ Midnight or afternoon ? Or what. I really need it instantly ... i hope so? Som...

Peter__

Community Legend

786 Views

1 replies

0 likes

new album
newbie
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Support for Samsung Galaxy S3 mini ??

Hey there, I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx

Newbie

Hey there,   I just bought a new samsung galaxy SIII mini. On the app store (location: Germany), i can´t find the spotify app. Any suggestions? thx

Liam

Community Legend

4330 Views

2 replies

0 likes

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Still cant find Spotifys own toplist 123 on my S3

So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List123 just like on my PC so i couldt listen to top 100 or whatever it is. But on this version i cant find that. Is there something im ...

Regular

So i got Samsung Galaxy S3 and i think i got newest spotify version. But on my old phone i could find Spotify Top List123 just like on my PC so i couldt listen to top 100 or whatever it is.   ...

Jimster

Casual Listener

1687 Views

3 replies

0 likes

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What happened to top lists after the new update?

I can't find the top list. I don't know if I am just blind or if it got removed! Help!

Newbie

I can't find the top list.  I don't know if I am just blind or if it got removed! Help!

Jimster

Casual Listener

11762 Views

11 replies

3 likes

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can't log in on my android phone

I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me back to spotify. But instead, I end up on a browser p...

Casual Listener

I use facebook to log in. I logged out on my phone the other day. Now whenever I select "log in with facebook," it takes me to the fb app, successfully logs me in there, and then tries to bring me ba...

user-removed

Not applicable

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5 replies

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Can't figure out how to turn off radio station

can anyone tell me how to shut off spotify..? i use droid/verizon thx

Visitor

can anyone tell me how to shut off spotify..? i use droid/verizon thx

user-removed

Not applicable

1773 Views

1 replies

0 likes

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Solved!! new

Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP

Casual Listener

Okay so I need help. I still want to listen to MY playlist on spotify. But the free trial is over and I dont know how to get what ever it is on my phone to listen to spotify anymore. HELP

Ty-

Casual Listener

508 Views

2 replies

0 likes

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Spotify doesn't start up on my tablet

When I click on Spotify I get a black box saying:"Sorry, Spotify has stopped". What do I do? I don't know how to fix this! Thanks for any help you can give me! tara

Newbie

When I click on Spotify I get a black box saying:"Sorry, Spotify has stopped". What do I do? I don't know how to fix this! Thanks for any help you can give me! tara

Joe

Community Legend

369 Views

1 replies

0 likes

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Account doesn't work anymore on phone

Hello,I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the android phone. When I log in, I can not listen to music, my p...

Casual Listener

Hello, I hope somebody can help. For about a year now I have a premium account. This account is used on an android phone, an iPad, an iPhone and a desktop. But it has stopped working on the andr...

keaschonewille

Casual Listener

714 Views

4 replies

0 likes

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high data usage although in offline mode

Hi,Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. Anyone know what's the cause of it?

Regular

Hi, Im experiencing a high data usage of spotify although im always in offline mode. Every day 1-7 MB which totals to 70mb for this month. Thats quite much when you are on a 200mb data plan. A...

Joe

Community Legend

382 Views

1 replies

0 likes

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Solved!! Problem with syncing (Android/Nexus 4)

Hi Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can someone please help me? Because I really want to keep Spotify and no...

Visitor

Hi   Just got bought Premium by my swedish operator Telia but I can't download or sync anyhting. 😞 When I had iPhone 4S it worked perfectly, but now it doesn't work with my Nexus 4. Can som...

Joe

Community Legend

915 Views

7 replies

0 likes

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How to get full list of an artist's albums on my android phone

When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get the app the reveal the complete list of albums. Can someone help? Thanks.

Visitor

       When using Spotify on my PC, it shows me a compete list of an artist's albums, but on my Galaxy S4, the Spotify app only lists a few of the albums. I don't see how I get ...

Joe

Community Legend

534 Views

3 replies

0 likes

  • 534 Views
  • 3 replies
  • 0 likes