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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6146 Views

0 replies

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Playlists not syncing between desktop and phone (Android)

Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC it has about 400. No new songs added to (on PC) an e...

Casual Listener

Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC i...

Liam

Community Legend

277 Views

1 replies

0 likes

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This is BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been using Spotify since it first came out. And I have realized that they are slowly updating and tweaking their stuff so that free users can become premium users. I am unable to manually upload tracks, have to upload all local files again and...

Casual Listener

I have been using Spotify since it first came out.    And I have realized that  they are slowly updating and tweaking their stuff so that free users can become premium users.  ...

Joe

Community Legend

320 Views

1 replies

0 likes

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  • 1 replies
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EQ

Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.

Casual Listener

Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.

Joe

Community Legend

343 Views

1 replies

0 likes

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Offline mode malfunction

I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify -Re-open the app, at this point Spotify starts resyncing some...

Casual Listener

I have an S4 and I am paying for premium. Spotify offline mode is not working. The following iterations keeps happenning: -Install spotify -Download the playlists -Eventually close spotify ...

FinnHEL

Newbie

2239 Views

7 replies

0 likes

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HTC One - White Screen after playing

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens. I have tried all the many hints about unisntalling and re-installing. Clearly i...

Roadie

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens.    I have trie...

Rorey

Spotify

353 Views

1 replies

0 likes

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HELP! How to put Spotify downloads on MicroSDcard using a Nook HD?

Hey! I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a 32GB microSD that works with Nook HD. Now, how do I put Spotify, o...

Newbie

Hey!   I have a Barnes & Noble Nook HD, only 8GB. I use it for reading and listening to Spotify... I have over 1k songs I want to have downloaded since I'm mainly offline, so I bought a ...

Joe

Community Legend

729 Views

1 replies

0 likes

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Spotify Android app crashing when call comes in

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an LG-C800 Mytouch from T-Mobile. Any ideas how to fix?

Music Fan

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an L...

MrTed

Music Fan

607 Views

3 replies

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Only get song preview streaming from mobile to Bluetooth

Hello - I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year. However, in the last couple of months, when streaming from my mobile devices through a Bluetooth connecti...

Newbie

Hello -   I have a Spotify Premium account and have used Spotify on my Android mobile devices (a tablet and a phone) successfully for over a year.  However, in the last couple of months...

495 Views

0 replies

0 likes

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Mac & Android

I have Spotify on my Mac. I also have it on my Android device. 1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and neither of these are there. 2. So I create a New Playlist, I n...

Casual Listener

I have Spotify on my Mac. I also have it on my Android device.   1. On my Mac looking at Spotify, left side, Collection, I have Library and Local Files. Then I look at my Android device and ...

scottkr

Casual Listener

383 Views

2 replies

0 likes

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Sony Xperia T spotify update problems.

Hello, My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playlists again while they are already download. I also have no c...

Casual Listener

Hello,   My girlfriend has a Sony Xperia T and after almost every spotify update either her lists are gone and come back at random moments or it looks like she has to download all of her playl...

Peter__

Community Legend

593 Views

1 replies

0 likes

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Solved!! Clean Master causing disappearing downloaded tracks

OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks.Will give this a whirl and remove my cache remover c...

Regular

OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks. ...

CTownDawgs

Music Fan

5940 Views

3 replies

1 likes

Android
clean master
disappearing tracks
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Onglet Découverte

Bonjour, Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide

Casual Listener

Bonjour,   Comment faire pour changer l'onglet quoi de neuf par Découverte sur mobile (Iphone5). Merci de votre aide

Peter__

Community Legend

292 Views

1 replies

0 likes

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Shuffle setting forgotten

Since the latest Android update a few days ago (where landscape was finally introduced!!), my shuffle setting no longer saves when I quit the app. I have to turn on shuffle every time I open app now. Please fix! Motorola Droid Bionic Jelly Bean. [Edi...

Regular

Since the latest Android update a few days ago (where landscape was finally introduced!!), my shuffle setting no longer saves when I quit the app.  I have to turn on shuffle every time I open ap...

ChribbaX

Casual Listener

2312 Views

18 replies

2 likes

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Spotify can' find offline songs after restore

Have the Galaxy S 4 and installed spotify. Went through my playlist and downloaded roughly 200 songs for offline use. Everything works great. I made a titanium backup of all my apps and data. I had to factory reset my phone. After the reset I restore...

Newbie

Have the Galaxy S 4 and installed spotify.  Went through my playlist and downloaded roughly 200 songs for offline use.  Everything works great.  I made a titanium backup of all my apps...

Joe

Community Legend

1107 Views

1 replies

0 likes

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premium not working on anroid

My accont dosn´t work on Android? Help

Newbie

My accont dosn´t work on Android? Help

Joe

Community Legend

297 Views

1 replies

0 likes

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New Android update destroyed my playlists

I have a Virgin Mobile Optimus V which was working perfectly with Spotify until the latest update. Now it's not. I can only use Spotify on the phone with downloaded tracks. Some of my locally stored playlists have all of their tracks. Some are missin...

Music Fan

I have a Virgin Mobile Optimus V which was working perfectly with Spotify until the latest update.  Now it's not.  I can only use Spotify on the phone with downloaded tracks.  Some of ...

Joe

Community Legend

532 Views

5 replies

0 likes

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Why do albums sometimes redownload to Android?

Does anyone know why albums sometimes redownload to the Android app? I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a few new albums, and when I start to synch the desktop to ...

Music Fan

Does anyone know why albums sometimes redownload to the Android app?  I have all of my songs synched to my Android for offline listening. There have been a few times when I have wanted to add a ...

tigerhenderson

Newbie

773 Views

3 replies

0 likes

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Android mobile app, HTC Sensation, what a disappointment

Been using this for a couple of days on my HTC Sensation, Android 4.0.3. 1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the playlists as having the same amount of tracks as before I updat...

Regular

Been using this for a couple of days on my HTC Sensation, Android 4.0.3.   1. I updated my playlists on my computer, but the mobile app will not acknowledge the updates, it still shows the p...

Tenor79

Casual Listener

1185 Views

7 replies

0 likes

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Songs are playing muted but counter ticks SGS4

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I have to re-insert the headphones.. I want my monthly ...

Music Fan

Ive had this problem for a few days now on the latest Android released version of Spotify. Counter ticks but volume is muted. When unplugging the headset its working but whenever changing tracks I ha...

solwretep

Music Fan

1548 Views

23 replies

0 likes

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>50% tracks sync in silence

Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 800 apparently, of which probably 200 work). This is incredibly ...

Casual Listener

Hey,   When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 80...

solwretep

Music Fan

695 Views

5 replies

0 likes

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