Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110370 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222293 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578951 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476924 Views
577 replies
40 likes
Hey! So, I've been having all kinds of problems lately. I'll try to sum it up. For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened before and didn't surprise me. So, I did as I usually do - log in via fa...
Hey! So, I've been having all kinds of problems lately. I'll try to sum it up. For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened...
Spotify
1403 Views
9 replies
0 likes
I bought a premium subscription so I could listen to my playlists on my mobile. Less than half the tracks will sync - apparently my android device has to be connected by wifi to my computer to enable the rest to be sync'd. EDIT: Sorry, error in post,...
I bought a premium subscription so I could listen to my playlists on my mobile. Less than half the tracks will sync - apparently my android device has to be connected by wifi to my computer ...
Not applicable
10568 Views
10 replies
5 likes
So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United states Virgin Islands. On my profile screen it won't ...
So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United st...
Newbie
2556 Views
21 replies
0 likes
I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists, only a few songs download. Otherwise whole albums...
I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists...
Community Legend
767 Views
2 replies
0 likes
Hi.I have a question Why can't there be more than one user/device online on spotify at the same time at the same account?Im borrowing my spotify to a god friend, and we have a big issue. If im on internet (WI-FI) and he is on internet (WI-FI) at same...
Hi. I have a question 🙂 Why can't there be more than one user/device online on spotify at the same time at the same account? Im borrowing my spotify to a god friend, and we have a big iss...
Community Legend
3296 Views
4 replies
0 likes
any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.
any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.
Community Legend
537 Views
1 replies
0 likes
Hi guys I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which isn't a problem as I have Spotify Premium but I can't downloa...
Hi guys I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which...
Casual Listener
1937 Views
6 replies
0 likes
Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium member. I have to login to Facebook to use the mobil...
Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium m...
Community Legend
625 Views
1 replies
0 likes
I'm kind of getting pissed off now. No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed the battery, then reinstalled everything. I'm so, so very surpr...
I'm kind of getting pissed off now. No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed t...
Community Legend
6672 Views
5 replies
0 likes
Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue when on 2G or 3G. I have uninstalled and reinstalled ...
Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue ...
Community Legend
1145 Views
3 replies
0 likes
hi, my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to delete all my offline playlists so I suddently can't play anything...
hi, my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to dele...
Community Legend
1064 Views
5 replies
0 likes
Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way to keep it playing is to have your phone perpetually...
Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way t...
Community Legend
1224 Views
1 replies
0 likes
I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone. Well, before I came to college, I would just get the devices on the same wi-fi and it would show up in devices. H...
I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone. Well, before I came to college, I would just get the dev...
Community Legend
1124 Views
2 replies
0 likes
I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other sites.
I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other...
Community Legend
734 Views
1 replies
0 likes
About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback. I have nothing but praise to the premium support ...
About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback...
Music Fan
670 Views
2 replies
0 likes
Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll. Device was recognised by the installation app but could not install on the phone. Phone notification reads - Error while downloading "Spotify" - "...
Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll. Device was recognised by the installation app but could not install on the phone. P...
Community Legend
578 Views
1 replies
0 likes
This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently. Last night, as I do most Monday nights, I created my new playlist of new songs for the wee...
This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently. Last night, as I do most Mon...
Community Legend
3139 Views
6 replies
1 likes
when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops.
when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops.
Community Legend
1637 Views
3 replies
0 likes
I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...
I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...
Community Legend
1921 Views
11 replies
0 likes
Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issues with bluetooth. However, using a navagation app w...
Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issue...
Community Legend
3621 Views
1 replies
0 likes
