Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387208 Views

545 replies

34 likes

Account
Free
  • 387208 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8037 Views

0 replies

7 likes

  • 8037 Views
  • 0 replies
  • 7 likes

Blank screen on Android S3

Hi, I have recently opened up the Spotify App. I get the black bar at the top but no menu options or playlists just a white area where there should be stuff! I am also unable to get the options settings. I have tried to restart my phone, also taken t...

Newbie

Hi, I have recently opened up the Spotify App.   I get the black bar at the top but no menu options or playlists just a white area where there should be stuff!   I am also unable to...

Joe

Community Legend

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Playlist-Folder

Hey guys, i try to keep it short: I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App). I mean cmon. No playlists-folders for the android app? I need to download every single album as a seper...

Newbie

Hey guys,   i try to keep it short:   I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App).   I mean cmon. No pla...

Joe

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Tracks not available robbie williams

Hi, I am a spotify premium user, unfortunately, I am not able to search the new Robbie Williams CD on both, my andorid and my notebook account . My friend with an Iphone does find the tracks on his account. How is this possible? Thank you, Hoa

Newbie

Hi,   I am a spotify premium user, unfortunately, I am not able to search the new Robbie Williams CD on both, my andorid and my notebook account . My friend with an Iphone does find &nb...

Joe

Community Legend

613 Views

3 replies

0 likes

  • 613 Views
  • 3 replies
  • 0 likes

Upgrade to premium but not working

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

Newbie

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

user-removed

Not applicable

942 Views

4 replies

0 likes

  • 942 Views
  • 4 replies
  • 0 likes

Play queue stops if playlist filter is engaged

Description What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up a track by long pressing and selecting "Queue." It is important that you do NO...

Casual Listener

Description     What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up...

JoeyC

Casual Listener

582 Views

2 replies

0 likes

  • 582 Views
  • 2 replies
  • 0 likes

Spotify shuts down when opening different app

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or whatever. Sometimes it directly stops and sometimes it s...

Casual Listener

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or wha...

Joe

Community Legend

1025 Views

1 replies

0 likes

  • 1025 Views
  • 1 replies
  • 0 likes

Solved!! new account linked to facebook, say it has an account linked already

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a spotify account connected to face book. I don't ge...

Casual Listener

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a...

ssullivan777

Casual Listener

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

Spotify premium doesn't work any more

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Casual Listener

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Peter__

Community Legend

401 Views

3 replies

0 likes

  • 401 Views
  • 3 replies
  • 0 likes

Samsung S3 Equalizer from Spotify settings?

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music sounds like s**t? Why cut this? I can't get to the EQ sett...

Newbie

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music s...

Joe

Community Legend

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

Can't play music properly over 3G

Hello, I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through 3G (not downloaded), it either doesn't play the music while i s...

Casual Listener

Hello,   I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through...

Joe

Community Legend

836 Views

2 replies

0 likes

  • 836 Views
  • 2 replies
  • 0 likes

My playlist

I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.

Newbie

I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.

Joe

Community Legend

335 Views

2 replies

0 likes

  • 335 Views
  • 2 replies
  • 0 likes

Spotify does not stay online/active

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matter if the last time I used the service was 30 minut...

Casual Listener

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matt...

349 Views

0 replies

0 likes

  • 349 Views
  • 0 replies
  • 0 likes

Question about 3G usage and solution to bluetooth listening.

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over, which takes much longer than I would like. But hey...

Casual Listener

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over,...

visimicus

Casual Listener

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Spotify radio - track stops playing in Android app

A track will suddenly stop playing when in radio mode on the Android app. several tracks will play no problem then it will suddenly stop mid-track. The console shows the pause button active, as it would be if it is still playing, but playback is stop...

Visitor

A track will suddenly stop playing when in radio mode on the Android app. several tracks will play no problem then it will suddenly stop mid-track. The console shows the pause button active, as it wo...

ldstrohl

Newbie

2191 Views

7 replies

4 likes

  • 2191 Views
  • 7 replies
  • 4 likes

Havent got all my Playlists on my mobile phone!

Hey Com, i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! I need help! Dehd.

Casual Listener

Hey Com,   i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! ...

Peter__

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Solved!! System notifications on Kindle Fire HD

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyone encountered it? Do you know how to fix it? I kno...

Roadie

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyo...

miskidomleka

Roadie

5069 Views

2 replies

0 likes

  • 5069 Views
  • 2 replies
  • 0 likes

keine internetverbindung / no Internetconnection; But i have connection to the internet very well

Hey all, I hope anybody can help me out in my problem. I pay for the premium-account, and can not use what I pay. When I'm on the 3G net, it is possible to use downloaded songs. I can not listen to radios, listen online songs or use other online fiut...

Newbie

Hey all,   I hope anybody can help me out in my problem. I pay for the premium-account, and can not use what I pay. When I'm on the 3G net, it is possible to use downloaded ...

lennardnimschik

Newbie

731 Views

1 replies

1 likes

  • 731 Views
  • 1 replies
  • 1 likes

Got a new SD card, now Spotify committed suicide.

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely fit on the card. Earlier today I accidently deleted ...

Newbie

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely f...

Joe

Community Legend

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Solved!! Will Spotify play music without an SD card?

I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message. "We found no place to store our data, please check that you have a working SD card and free space" I...

Regular

I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message.    "We found no place to store our ...

user-removed

Not applicable

5566 Views

3 replies

0 likes

  • 5566 Views
  • 3 replies
  • 0 likes

Mac OK, Android Not

I have 501 tracks on my iPod which transferred pretty easily to my Mac Air. However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available. The other 470 are grayed out and when I click on one it say's "The track is not available"....

Newbie

I have 501 tracks on my iPod which transferred pretty easily to my Mac Air.  However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available.  The other 470 are grayed out...

Peter__

Community Legend

770 Views

2 replies

0 likes

  • 770 Views
  • 2 replies
  • 0 likes