Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1371 Views

0 replies

6 likes

  • 1371 Views
  • 0 replies
  • 6 likes

Resume not working correctly

I've noticed that if I pause a song like midway through a song, and come back to it later, it starts playing all the way from the song's beginning instead of the point in the song where I had left off. I have the most recent version of the app on my ...

Music Fan

I've noticed that if I pause a song like midway through a song, and come back to it later, it starts playing all the way from the song's beginning instead of the point in the song where I had left of...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Unable to input username and password for Last.FM scrobbling

Hi,I'm having a really weird issue here (Samsung Galaxy S3, rooted with a stock-based rom).I just cleared Spotify's data because I wanted the app to recognize the sd card and let me select it as a download destination for playlists... when I launched...

Music Fan

Hi, I'm having a really weird issue here (Samsung Galaxy S3, rooted with a stock-based rom). I just cleared Spotify's data because I wanted the app to recognize the sd card and let me select it as ...

Rorey

Spotify

2877 Views

19 replies

2 likes

  • 2877 Views
  • 19 replies
  • 2 likes

syncing

i have spotify on my pc and installed it thru the pc to my galaxy s 3, but the pnone still does not show under devices??????????

Newbie

i have spotify on my pc and installed it thru the pc to my galaxy s 3, but the pnone still does not show under devices??????????

Joe

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Weird noise when playing ''local tracks'' on LG Optimus P880 4X HD

Every time a song that i added from spotify changes to a ''local files'' track in my playlist this weird and very loud noise starts. It's like a static noise in a way and is pretty hard to describe. Like a Transformer would be crying.... To fix this ...

Casual Listener

Every time a song that i added from spotify changes to a ''local files'' track in my playlist this weird and very loud noise starts. It's like a static noise in a way and is pretty hard to describe. ...

iGame

Casual Listener

673 Views

6 replies

0 likes

  • 673 Views
  • 6 replies
  • 0 likes

Offline Mode

Hey guys When the update Comes i dont have 30 days offline Mode. I have 48 Std trial and i Press offline Mode and its Show i must be online in 1day. Bevore the update i have 30 days. SORRY FOR MY BAD ENGLISH.

Casual Listener

Hey guys When the update Comes i dont have 30 days offline Mode. I have 48 Std trial and i Press offline Mode and its Show i must be online in 1day. Bevore the update i have 30 days. SORRY FOR MY...

Joe

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

no indication on album version

Ive just listened to heist by macklemore and some songs ive downloaded a long time ago are censored.found another version of the album without it. But,there is no indication which playlist is which.can you change it?

Newbie

Ive just listened to heist by macklemore and some songs ive downloaded a long time ago are censored.found another version of the album without it. But,there is no indication which playlist is which.c...

Liam

Community Legend

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

download playlist for offline use

Hi all, I've just added more songs to my laptop's spotify. I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, nothing happens. Normally it says downloading 0 of 250 etc, but nothi...

Regular

Hi all,   I've just added more songs to my laptop's spotify.  I am now trying to download them to my samsung s2 so I can play them offline, but even though I have internet connection, n...

Joe

Community Legend

1749 Views

13 replies

0 likes

  • 1749 Views
  • 13 replies
  • 0 likes

Synchronising to my Android WITHOUT W-LAN on PC??

Is there any way I can do that? cause i have a PC with CABLE internet....i have no way of accessing wlan in order to synch...and doing it over usb only works for ipod -.- this is more than frustrating...i had no problem synching on deezer, while spot...

Casual Listener

Is there any way I can do that? cause i have a PC with CABLE internet....i have no way of accessing wlan in order to synch...and doing it over usb only works for ipod -.-   this is more than...

mausi09

Casual Listener

470 Views

4 replies

0 likes

  • 470 Views
  • 4 replies
  • 0 likes

Cant play songs on PC

I installed an subscribed to spotify on my Phone. Most of the songs i have downloaded on my phone i cant play on my PC. Any ideas?

Newbie

I installed an subscribed to spotify on my Phone.    Most of the songs i have downloaded on my phone i cant play on my PC.    Any ideas?

Joe

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Spotify crashes constantly on Android 4.3 update

Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3

Regular

Anyone else?  App is nolonger usable.   Nexus 7 (2012) 4.3

Joe

Community Legend

1273 Views

3 replies

0 likes

  • 1273 Views
  • 3 replies
  • 0 likes

Stops playing and is mute after

Hi, for a few weeks now I encounter a repeating problem with spotify playing songs.Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next song but is mute. So the only thing that actually happens is th...

Regular

Hi,   for a few weeks now I encounter a repeating problem with spotify playing songs. Sometimes it just stops playing the playlist. When I push play again it sort of starts playing the next...

thiluc

Regular

991 Views

3 replies

0 likes

  • 991 Views
  • 3 replies
  • 0 likes

Solved!! Add a local file to a playlist without wifi sync?

Here's my problem:I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone. I added the track to the playlist but since my work computer is connected with cable, not Wifi, it wont recognise a...

Casual Listener

Here's my problem: I have a song that I've got locally stored on my work computer and I want to play it on the spotify app on my phone.  I added the track to the playlist but since my work co...

Joe

Community Legend

3707 Views

1 replies

0 likes

Android
local files
syncing
usb
wifi
  • 3707 Views
  • 1 replies
  • 0 likes

reinstalled spotify app lost password what now?

hi there I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops and will not open. what now?

Newbie

hi there   I reinstalled the spotify app because i had to. I forgot my password but have all my other details and i also cannot log in with facebook, it just takes me to a website but stops ...

Peter__

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Solved!! android app can be used by a spotify free account?

I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release this update?

Visitor

I have seen a Artikel on the Spotifyside that I can use the android app with a free account, but with ads. I come from germany and it doesnt work why? If it will comes later when would release th...

Peter__

Community Legend

613 Views

1 replies

0 likes

  • 613 Views
  • 1 replies
  • 0 likes

I have paid but I keep being directed to the trial version? all my data has been wiped!

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

Visitor

I can no longer access any music as it keeps directing me to purchase the premium version? I subscribed to spotify over a month ago and the payments have been taken from my account?

Joe

Community Legend

743 Views

5 replies

0 likes

  • 743 Views
  • 5 replies
  • 0 likes

I lost my phone!!

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics that I had be available? Can I listen to my music on ...

Newbie

Hi! I lost my phone, and it had spotify premium on it. I'm worried that someone is using it, can I turn off spotify on that phone? How do I do that? And when i get a new phone, will all the musics ...

Joe

Community Legend

1239 Views

1 replies

1 likes

  • 1239 Views
  • 1 replies
  • 1 likes

Still missing Discover....

Hi, My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the app on my phone, I still have the What's New tab--which also fails ...

Casual Listener

Hi,   My friend and I both have Galaxy S III's (mine on AT&T his on T-Mobile). When he opens the app on his phone, the Discover tab is available to him to use. However, when I open the a...

Joe

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Error: "Track is unavailable" for two of my songs, even when NOT grayed out

Hi there, My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arrow just like all my other songs. However, when I try to play t...

Casual Listener

Hi there,   My issue is that two of the songs I have recently downloaded (Parachutes and Airplanes by David Archuleta and On My Own by Ashes Remain) show up as downloaded, with the green arr...

Peter__

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

wont download on usb internet conection.

my htc one s wont download playlist when a use usb conection to my broadband. why? i cant play music either. but i can download the app frome google play and surf normal.

Casual Listener

my htc one s wont download playlist when a use usb conection to my broadband. why?  i cant play music either. but i can download the app frome google play and surf normal.

Tik

Casual Listener

596 Views

3 replies

0 likes

  • 596 Views
  • 3 replies
  • 0 likes