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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30484 Views
  • 60 replies
  • 25 likes
  • 30484 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871568 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871568 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24984 Views
  • 3 replies
  • 0 likes
  • 24984 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android] Albums do not load

PlanPremiumCountrySpain DeviceSony Xperia XZ1 CompactOperating SystemAndroid 9 My Question or IssueAlbums do not load tapping on the album cover.I have tried solutions given in old threads for this problem:Clean the cache and the app data from the ap...

  • Casual Listener
  • Plan Premium Country Spain   Device Sony Xperia XZ1 Compact Operating System Android 9   My Question or Issue Albums do not load tapping on the album cover. I have tried solutio...
  • Ivelina
  • Moderator
  • 238 Views
  • 5 replies
  • 1 likes
  • 238 Views
  • 5 replies
  • 1 likes

Superuser Contribution Load downloaded songs first on poor internet connection

When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status changes to disconnected will it retrieve downloaded file...

  • Casual Listener
  • When you have poor internet connection, Spotify still tries to load your playlist from the internet despite it being downloaded. Only when you lose internet connection and the connection status chang...
  • tomekin
  • Casual Listener
  • 87 Views
  • 2 replies
  • 0 likes
  • 87 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why does most of my current queue disappear when I re-open Spotify?

I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also always have the "repeat all" option selected. But when ...

  • Regular
  • I have been experiencing this issue for a few weeks now. I usually use Spotify on my Android phone via Android Auto in my car. I will choose an album or playlist to listen to on my drive. I also alwa...
  • RM_7
  • Newbie
  • 2096 Views
  • 14 replies
  • 1 likes
  • 2096 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Screen stays on when playing via Bluetooth

PlanPremiumCountrySpainDeviceSamsung & Realme devicesOperating SystemAndroid 14 & 11 My Question or IssueSince recently (less than two months ago) when the mobile phone is connected by bluetooth to the car radio (there are several cars with different...

  • Casual Listener
  •   Plan Premium Country Spain Device Samsung & Realme devices Operating System Android 14 & 11   My Question or Issue Since recently (less than two months ago) when the mo...
  • frlg
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot view mine or others profiles on web/browser

I'm convinced that this is a Spotify problem because it happens on both chrome AND GoogleIt's something that JUST started happening, it was fine last night. I thought it was because I did not have a profile, but even after making one the problem stil...

  • Newbie
  • I'm convinced that this is a Spotify problem because it happens on both chrome AND Google It's something that JUST started happening, it was fine last night. I thought it was because I did not have ...
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Application crash after share

In offline mode, share button crashes applicationPlanPremium StudentCountryTurkeyDeviceSamsung Galaxy A24Operating SystemAndroid 14

  • Visitor
  • In offline mode, share button crashes application Plan Premium Student Country Turkey Device Samsung Galaxy A24 Operating System Android 14
  • Vasil
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random song playing not part of playlist

PlanFreeCountryDenmarkDeviceSamsung Galaxy A50Operating SystemAndroid 11 My Question or IssueWhen Im listening to my playlist, which have two podcast episodes in, on my phone, then Spotify just suddenly plays a random song that isnt part of it. The a...

  • Casual Listener
  • Plan Free Country Denmark Device Samsung Galaxy A50 Operating System Android 11   My Question or Issue When Im listening to my playlist, which have two podcast episodes in, on my phone...
  • Vasil
  • Moderator
  • 202 Views
  • 4 replies
  • 0 likes
  • 202 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify randomly starts playing

PlanPremiumCountryGermanyDevicePixel 5Operating SystemAndroid 12 My Question or IssueFirst of all, I have done all the default troubleshooting steps (Logout everywhere, change password, reinstall, update, restart, clean cache...) - issue persists ove...

  • Casual Listener
  • Plan Premium Country Germany Device Pixel 5 Operating System Android 12   My Question or Issue First of all, I have done all the default troubleshooting steps (Logout everywhere, chang...
  • Yordan
  • Moderator
  • 7124 Views
  • 18 replies
  • 0 likes
  • 7124 Views
  • 18 replies
  • 0 likes

Solved!!Superuser Contribution Music from black pink wont play

will PlanFamily PremiumCountry DeviceOneplus 7tOperating SystemAndroid My Question or IssueI don't know if this is happening with other artists however when I try to play any song from black pink it wont let me, it will just cancel any other music I ...

  • Casual Listener
  •  will  Plan Family Premium Country   Device Oneplus 7t Operating System Android   My Question or Issue I don't know if this is happening with other artists however when...
  • Rei_is_blinkeu
  • Visitor
  • 3050 Views
  • 6 replies
  • 0 likes
  • 3050 Views
  • 6 replies
  • 0 likes

Spotify Premium on Google Home (Android 14, April 2024)

I can't seem to link my Spotify Premium account to the Google Home app.I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spotify (for example, I don't have a '+' in the top left ...

  • Visitor
  • I can't seem to link my Spotify Premium account to the Google Home app. I've followed the instructions that are listed via Spotify, however my Home app looks different than the one described by Spot...
  • parkerga098
  • Casual Listener
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Local Files

PlanPremiumCountryU.S.A.DeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueHello,I'm trying to get Local Files to appear on my mobile app, but the file doesn't appear even when I have the setting toggled on (see photos). I recently di...

Screenshot_20240126-115502_Spotify.jpg Screenshot_20240126-115517_Spotify.jpg
  • Music Fan
  • Plan Premium Country U.S.A. Device Samsung Galaxy S9 Operating System Android   My Question or Issue Hello, I'm trying to get Local Files to appear on my mobile app, but the file does...
  • Not applicable
  • 575 Views
  • 25 replies
  • 0 likes
  • 575 Views
  • 25 replies
  • 0 likes

Superuser Contribution Premium feature found glitch

I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open

  • Casual Listener
  • I had premium for 3 months and when i canceled i now have a message pop up that says i found a premium feature found but it pops up and dissappears every few seconds the app is open
  • magnum2468
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

Superuser Contribution i have a redmi note 12 pro and i cant change my spotify theme

i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode

  • Visitor
  • i want to change my spotify theme and i cant do that, even when i change my phone to light mode spotify stays on dark mode
  • Novy
  • Moderator
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opening up on my phone when my wife turns it on on hers

This is slightly annoying. I find I'll be listening to an audiobook or something else on my phone. My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listening to and spotify will pop up with whatever my wife is listeni...

  • Regular
  • This is slightly annoying.  I find I'll be listening to an audiobook or something else on my phone.  My wife at home, will turn on spotify and suddenly I'm kicked out of whatever I'm listen...
  • Jduckueuueuw
  • Visitor
  • 3700 Views
  • 9 replies
  • 0 likes
  • 3700 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps changing playlist on startup

PlanFreeCountryGermanyDevicePixel 7aOperating SystemAndroid 14Spotify VersionThe Spotify Version on my phone is 8.9.22.539 My Question or IssueAbout every second or third start of spotify on my phone, the played song changes to recommended songs inst...

  • Regular
  • Plan Free Country Germany Device Pixel 7a Operating System Android 14 Spotify Version The Spotify Version on my phone is 8.9.22.539   My Question or Issue About every second or third...
  • MartinT
  • Moderator
  • 186 Views
  • 4 replies
  • 0 likes
  • 186 Views
  • 4 replies
  • 0 likes

Superuser Contribution Missing Fast forward and rewind buttons on Premium on Android, lockscreen

The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.

  • Newbie
  • The buttons for fast forward and rewind are no longer available on the notification bar and lockscreen for when listening to podcasts. I have to go into the app to skip the ads.
  • MihailY
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution All songs stopping after 3 seconds

Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, songs play fine. Tested on mobile data and WiFi and ...

  • Visitor
  • Even after skipping to later in song, this remains to stop playing after around 3 seconds for most songs, some songs up to 8 seconds. This is when playing online but when switching to offline mode, s...
  • Maria
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes