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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29967 Views
  • 60 replies
  • 24 likes
  • 29967 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871375 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871375 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24948 Views
  • 3 replies
  • 0 likes
  • 24948 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay is not working

PlanPremiumCountrySpainDeviceOnePlus 7Operating SystemAndroidMy Question or IssueHey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itself on pause and starts over). I tried turning off and on autoplay, del...

  • Newbie
  • Plan Premium Country Spain Device OnePlus 7 Operating System Android My Question or Issue Hey there. I just noticed the radio stopped playing music after the preset playlist ends (puts itsel...
  • Ivan
  • Spotify Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Way To Clear Cache With New App Update???

Hey Everyone, I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playlist. Is there a new way to clear the cache or is this being ad...

  • Gig Goer
  • Hey Everyone,   I just downloaded the new update from Spotify and noticed their is no longer an option to Clear Your Cache. That feature is needed especially if you do a lot of offline playl...
  • Elena
  • Moderator
  • 17469 Views
  • 7 replies
  • 1 likes
  • 17469 Views
  • 7 replies
  • 1 likes

Unable to connect Spotify for Pioneer Avh-Z5250, error: No Device Connected....

I recently bought the Pioneer AVH-Z5250BT, and I am having a problem trying to get the Spotify in dash to work via bluetooth for my samsung/android phone. It is working via bluetooth audio (which I cannot control my spotify library, playlist l, selec...

  • Casual Listener
  • I recently bought the Pioneer AVH-Z5250BT, and I am having a problem trying to get the Spotify in dash to work via bluetooth for my samsung/android phone. It is working via bluetooth audio (which I c...
  • nitinvaid20
  • Regular
  • 1317 Views
  • 1 replies
  • 0 likes
  • 1317 Views
  • 1 replies
  • 0 likes

HELP! Entire library is gone!

My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account? Been trying to get help with this for a while. Spotify's support options are unbelievable poor. P...

  • Regular
  • My entire library is gone across all devices. Restoration link does nothing. I think it happen after a log in on PS4. maybe it made a duplicate account?   Been trying to get help with this for...
  • Noah
  • Spotify Star
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Help with downloading.

PlanPremiumCountryCanadaDeviceSamsung J2 coreOperating SystemAndroid My Question or IssueI have to re-download my songs every day. I tried uninstalling and restarting my device multiple times, but it won't fix.

  • Visitor
  • Plan Premium Country Canada Device Samsung J2 core Operating System Android   My Question or Issue I have to re-download my songs every day. I tried uninstalling and restarting my devi...
  • Noah
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

I can't play anything on the spotify app during a phone call.

PlanFreeCountryU.S.Device(Samsung Galaxy S9)Operating System(ASKS v3.1 Release 2020120; Android version 10) My Question or IssueI'm often on extended phone calls with a lot of dead air, and would like to play my podcasts or some music in the backgrou...

  • Visitor
  • Plan Free Country U.S. Device (Samsung Galaxy S9) Operating System (ASKS v3.1 Release 2020120; Android version 10)   My Question or Issue I'm often on extended phone calls with a lot o...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Cannot view artists' songs

PlanFree/PremiumCountryUSADeviceGalaxy J3 Emerge and Motorola Z4Operating System My Question or IssueI can no longer view any artist's songs when I click on an artist's album. My sister is having the same issue. Is this a glitch or is it because of a...

  • Visitor
  • Plan Free/Premium Country USA Device Galaxy J3 Emerge and Motorola Z4 Operating System   My Question or Issue I can no longer view any artist's songs when I click on an artist's album. ...
  • 287 Views
  • 0 replies
  • 0 likes
  • 287 Views
  • 0 replies
  • 0 likes

Pausing closes Spotify notification

planPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10 My Question or IssueAnytime I pause a song through the pull down notification bar, spotify automatically close the notification bar so i have to look for the app in ...

  • Visitor
  • plan Premium Country The Netherlands Device Samsung Galaxy S10+ Operating System Android 10   My Question or Issue Anytime I pause a song through the pull down notification bar, spotif...
  • 282 Views
  • 0 replies
  • 1 likes
  • 282 Views
  • 0 replies
  • 1 likes

Superuser Contribution Battery drain Android 10 Samsung S10e

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S10eOperating SystemAndroid 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020. My Question or IssueNoticed a battery drain from last Spotify update 23 June...

  • Regular
  • Plan Premium Country The Netherlands Device Samsung Galaxy S10e Operating System Android 10, android security patch level 1 June 2020, latest Samsung update installed 20 June 2020.   My...
  • space_listener
  • Casual Listener
  • 1474 Views
  • 4 replies
  • 1 likes
  • Android
    battery drain
  • 1474 Views
  • 4 replies
  • 1 likes

My spotify don't automatically play song

When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only. PlanPremium Duo DeviceHuawei Mate 9

  • Visitor
  • When I search a song and listen it's not play other song after it's end. I'm already check for continue playing in setting. This problem was heppened on my mobile only.   Plan Premium Duo &n...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Other People connect their account to my TV

Hello,I have a problem with my (Android) SmartTV.I'm living in a dormitory, so basically we are all using the same Wlan. So recently it happened a few times, that someone connected his Spotify Account to my TV. I dont want this to happen, esp. becaus...

  • Visitor
  • Hello, I have a problem with my (Android) SmartTV. I'm living in a dormitory, so basically we are all using the same Wlan. So recently it happened a few times, that someone connected his Spotify Ac...
  • 456 Views
  • 0 replies
  • 0 likes
  • 456 Views
  • 0 replies
  • 0 likes

Spotify keep redownloading in sd card

PremiumPhilippines Samsung A30sAndriod10 My Question or IssueHey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a day then the next day it keeps downloading, when I download using i...

  • Regular
  • Premium Philippines Samsung A30s Andriod10   My Question or Issue Hey my spotify keep redownloading all of my offline song, the storage is in sd card, every time I download its okey for a...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Can't view different releases of the same album

PlanPremiumCountryPortugalDeviceXiaomi Mi A2 LiteOperating SystemAndroid 10 My Question or Issue Hey! When I use Spotify on my computer (Windows), I have the option of choosing what release of an album I want to listen to (for instance, a certain alb...

  • Visitor
  • Plan Premium Country Portugal Device Xiaomi Mi A2 Lite Operating System Android 10   My Question or Issue   Hey! When I use Spotify on my computer (Windows), I have the option of...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes

Solved!! One local file won't play on my phone.

PlanPremiumCountryUKDeviceGoogle Pixel 3AOperating SystemAndroid 10 My Question or IssueThe other day I was trying to play one of the songs that was a local file. I had listened to this song hundreds of times before, but for some reason it was grayed...

  • Casual Listener
  • Plan Premium Country UK Device Google Pixel 3A Operating System Android 10   My Question or Issue The other day I was trying to play one of the songs that was a local file. I had liste...
  • Tshi2
  • Casual Listener
  • 623 Views
  • 2 replies
  • 0 likes
  • Android
    local files
    not playing
  • 623 Views
  • 2 replies
  • 0 likes

Tablet with Older version of android

I cant use the app in my device. Haw can I do?Plan Plan CountryArgentinaDeviceTablet Toshiba Operating SystemAndroid 4.0.4 My Question or IssueI cant donwload Spotify in my tablet. How can I do?

  • Visitor
  • I cant use the app in my device. Haw can I do? Plan Plan  Country Argentina Device Tablet Toshiba  Operating System Android 4.0.4   My Question or Issue I cant donwload Spoti...
  • 297 Views
  • 0 replies
  • 0 likes
  • older
    version
  • 297 Views
  • 0 replies
  • 0 likes

30 Minutes Ad Free Only Lasts for 10 Minutes

PlanFreeCountryUSDevicePixel 2Operating SystemAndroid 10 My Question or IssueI'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms for watching the intro ad for 30 minutes of ad-free listening.

  • Newbie
  • Plan Free Country US Device Pixel 2 Operating System Android 10   My Question or Issue I'm casting to my Google Home Mini and getting 2-3 ads every 10 minutes after accepting the terms...
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Lyrics don't move in the lyric card!

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFreeCountryIndia DeviceMoto G6Operating SystemAndroid 9 My Question or IssueIf you select a song and open the "now playing" tab ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free Country India   Device Moto G6 Operating System Android...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

Error en los álbum descargados

Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error.Pd.Los playlist si me deja reproducirlos  

Screenshot_2020-07-11-11-01-24-1.png
  • Visitor
  • Hola tengo un problema al querer reproducir los álbumes descsrgados, me aparece en verde la descarga pero a la hora de entrar al álbum para escucharlo aparece este error. Pd.Los playlist si me deja ...
  • 424 Views
  • 0 replies
  • 1 likes
  • 424 Views
  • 0 replies
  • 1 likes

Unhide Song button missing on newer UI playlists on Android.

PlanPremiumDeviceHuawei Y7Operating SystemAndroidMy Question or IssueI was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for a solution by going under the options on android by selecting 's...

  • Newbie
  • Plan Premium Device Huawei Y7 Operating System Android My Question or Issue I was listening to my songs on Spotify as usual when I accidentally selected the 'hide song' feature. I searched for...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

Offline: Something went wrong. Try Again

PlanPremiumCountry Device(Android Operating System( Android Oreo) My Question or IssueFor the past couple of weeks, every time I go offline I get this message. It says, "Something Wrong. Try Again". A blank black screen comes up with this message. Ev...

  • Newbie
  • Plan Premium Country   Device (Android 😎 Operating System ( Android Oreo)   My Question or Issue For the past couple of weeks, every time I go offline I get this message. It...
  • SoundShots
  • Composer
  • 747 Views
  • 1 replies
  • 0 likes
  • Premium
  • 747 Views
  • 1 replies
  • 0 likes