Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Aeniah
  • Visitor
  • 31417 Views
  • 61 replies
  • 25 likes
  • 31417 Views
  • 61 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872121 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872121 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25078 Views
  • 3 replies
  • 0 likes
  • 25078 Views
  • 3 replies
  • 0 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

  • Newbie
  • Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...
  • user-removed
  • Not applicable
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

  • Casual Listener
  • Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot
  • jor_m
  • Newbie
  • 920 Views
  • 3 replies
  • 0 likes
  • 920 Views
  • 3 replies
  • 0 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

  • Newbie
  • no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

  • Newbie
  • I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

  • Newbie
  • Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

  • Music Fan
  • So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...
  • 660 Views
  • 0 replies
  • 0 likes
  • 660 Views
  • 0 replies
  • 0 likes

Icon

icon disappeared from Android screen, what i do?

  • Newbie
  • icon disappeared from Android screen, what i do?
  • user-removed
  • Not applicable
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Music limit?

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems

  • Newbie
  • Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems 
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

New Android update?

Hi!Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its supposed to look from now on?

  • Regular
  • Hi! Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its suppos...
  • DanBone
  • Newbie
  • 2491 Views
  • 9 replies
  • 1 likes
  • 2491 Views
  • 9 replies
  • 1 likes

Problem with Premium service

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizioPoco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato e reinstallato l'app, effettuato l'accesso ma non fu...

  • Newbie
  • Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizio Poco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

I cannot log in although my username and password are correct

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownloading the app put to no avail. I have tried resetti...

  • Casual Listener
  • Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownlo...
  • Jessiqwa
  • Casual Listener
  • 404 Views
  • 2 replies
  • 1 likes
  • 404 Views
  • 2 replies
  • 1 likes

Problema offline

Buenas,Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline. Todo bien, pues lo hacia en iOS, pero ultimamente me ha ocurrido que cuando quiero oir musica, la se...

  • Newbie
  • Buenas, Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline.   Todo bien, pues lo hacia en iOS, pero ...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

30 min of ad-free music isn't working

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get another ad. Sometimes I will get an ad after just one...

  • Casual Listener
  • This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get an...
  • 521 Views
  • 0 replies
  • 0 likes
  • 521 Views
  • 0 replies
  • 0 likes

can't login

I can't login, I was changed my password but it's not work

  • Newbie
  • I can't login, I was changed my password but it's not work
  • alidemirtas
  • Newbie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

No ads?

I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to my knowledge. Perhaps my phone has built-in software...

  • Casual Listener
  • I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to m...
  • MercuriusM
  • Casual Listener
  • 2518 Views
  • 1 replies
  • 1 likes
  • 2518 Views
  • 1 replies
  • 1 likes

lock screen widget

is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?

  • Casual Listener
  • is there a way to switch songs and pause them on the locj screen? not having to go into the phone to do so?
  • scottratloaf
  • Casual Listener
  • 12157 Views
  • 3 replies
  • 1 likes
  • 12157 Views
  • 3 replies
  • 1 likes

Off-line tracks keep on dissapearing

My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn't help. This problem exists for many years now, so ...

  • Visitor
  • My off-line tracks keep on disappearing . I use an Android smartphone and the off-line tracks are on a SD-card which has plenty of space left . I tried a clean installation many times but that doesn'...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

LOST OFFLINE SONGS

I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app ag...

  • Casual Listener
  • I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and...
  • user-removed
  • Not applicable
  • 5716 Views
  • 17 replies
  • 3 likes
  • Lost Offline Songs
  • 5716 Views
  • 17 replies
  • 3 likes

Solved!! Cannot login on android

hi, I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected offline devices but this did not help either.what should I d...

  • Newbie
  • hi,   I did a reset on my android and now I cannot login anymore. user credentials are correct and I can login on web and laptops without any problem. I removed the android from the connected ...
  • chr1sty
  • Newbie
  • 1279 Views
  • 5 replies
  • 0 likes
  • 1279 Views
  • 5 replies
  • 0 likes

Download

I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says the same thing. What's going on?

  • Newbie
  • I'm having trouble downloading my playlist. It says "go to settings to download using cellular". I went to my settings & toggled it & went back to my playlist to download it but it just says ...
  • Bachstrom
  • Newbie
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes