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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29971 Views
  • 60 replies
  • 24 likes
  • 29971 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871380 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871380 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24948 Views
  • 3 replies
  • 0 likes
  • 24948 Views
  • 3 replies
  • 0 likes

Solved!! Can`t operate spotify over my bluetooth headset

Hello, last week I saved my spotify offline songs on my sd card because my phone storage was to small. Since I did this I can`t operate spotify over my bluetooth headset and over my Zenec Radio in my car. On top of that I can`t see the tracks and the...

  • Regular
  • Hello,   last week I saved my spotify offline songs on my sd card because my phone storage was to small.   Since I did this I can`t operate spotify over my bluetooth headset and over my...
  • user-removed
  • Not applicable
  • 28983 Views
  • 29 replies
  • 0 likes
  • 28983 Views
  • 29 replies
  • 0 likes

Superuser Contribution Spotify starts playing automatically

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when this happens. This is on an Motorola G5 plus. Thank ...

  • Newbie
  • Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when t...
  • ianjoethompson
  • Newbie
  • 11757 Views
  • 4 replies
  • 9 likes
  • 11757 Views
  • 4 replies
  • 9 likes

Offline mode

Hello, i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a internet connection to verify subscriptions and you music will be...

  • Newbie
  • Hello,   i was was wondering if there is a way to keep your Spotify available when you’re offline more than 30 days because in the military and deployed you’re usually not able to have a inter...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Stuck on 0 out of 1 downloaded - Google Pixel XL

Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)". All my songs have the green downloaded tick next to them, and when switching to offline mode the latest downl...

  • Newbie
  • Over the last couple of days the Spotify app on my phone has started to show a "Downloading" notification saying "0 out of 1 (0% complete)".    All my songs have the green downloaded...
  • benmhogan
  • Newbie
  • 1303 Views
  • 1 replies
  • 4 likes
  • 1303 Views
  • 1 replies
  • 4 likes

Starts skipping songs, starts up in background

App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play a few seconds a day start skipping to the next trac...

  • Newbie
  • App worked fine on my old phone (Samsung Note 5) and I recently upgraded to the Note 8 and started having issues with songs skipping. Sometimes it will work fine, and other times the songs will play ...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Solved!! I can't download music on my SD card - Huawei P9

Hi, I'm premium user and would like to download offline music to my SD card. i found this instructions:https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ However, when i follow the instructions, I do not even find the option to...

  • Casual Listener
  • Hi,  I'm premium user and would like to download offline music to my SD card.  i found this instructions: https://support.spotify.com/cr/using_spotify/search_play/save-to-sd-card/ &nbsp...
  • pelufano
  • Casual Listener
  • 15593 Views
  • 7 replies
  • 0 likes
  • 15593 Views
  • 7 replies
  • 0 likes

Lowers volume when I get notifications

I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated to Android 8.0.0 and after that it started happenin...

  • Casual Listener
  • I'm pretty sure that this is not a spotify problem but an android problem, but it's very annoying. Whenever I get a notification, the volume goes down for a bit and then goes back up. I just updated ...
  • NegZero
  • Newbie
  • 4966 Views
  • 4 replies
  • 7 likes
  • 4966 Views
  • 4 replies
  • 7 likes

Freeze and crash as soon as I open the app

I can't use the app, it doesn't respond and crashes after a little while. Using a Samsung galaxy s7 with Android v 7.0. I already tried a clean install.Any ideas?

  • Newbie
  • I can't use the app, it doesn't respond and crashes after a little while. Using a Samsung galaxy s7 with Android v 7.0. I already tried a clean install. Any ideas? 
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

eteterterter

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  • Regular
  • hththtrhtrhtrhhghtfhghth
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

App crash logging in as user #1, but works when logged in as user #2

Hey, I have a wierd problem that started when I played around with Google Assistant today. All of a sudden Spotify will not start; or it starts but is immediately shut down when logged in as my user (#1) I tried all the reccomended recovery reccomend...

  • Casual Listener
  • Hey,   I have a wierd problem that started when I played around with Google Assistant today. All of a sudden Spotify will not start; or it starts but is immediately shut down when logged in as...
  • faan_skit
  • Casual Listener
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Spotify keeps pausing music during the song playing and sometimes just skips song

I have a Samsung Galaxy J3 I recently reinstalled my spotify app and when im listening to songs it keeps just pausing the songs and mid song and then occassionaly just skips songs. I dont know what to do haha. I have tried restarting my phone deletin...

  • Newbie
  • I have a Samsung Galaxy J3 I recently reinstalled my spotify app and when im listening to songs it keeps just pausing the songs and mid song and then occassionaly just skips songs.   ...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Solved!! Offline sound quality problem

Hello! Im new to spotify and i started out with premium. I listen to my music primarily outside of my WiFi zone because im constantly walking to work/school and also listen when i go for runs on trails. when i downloaded my playlist for offline use i...

  • Regular
  • Hello!   Im new to spotify and i started out with premium. I listen to my music primarily outside of my WiFi zone because im constantly walking to work/school and also listen when i go for run...
  • arthurabatti
  • Newbie
  • 2655 Views
  • 11 replies
  • 0 likes
  • 2655 Views
  • 11 replies
  • 0 likes

Spotify works like youtube

Well, whenever spoti is working on background the song suddenly stops. If it is a song that i downloaded before, no problem. But if i want to listen a playlist or an album that i did not save, it requires spotify on screen- which is quite like youtub...

  • Newbie
  • Well, whenever spoti is working on background the song suddenly stops. If it is a song that i downloaded before, no problem. But if i want to listen a playlist or an album that i did not save, it req...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Spotify on Android

Yesterday i have changed my Password and today i tried to Log in. It starts for 2 or 3 seconds and then shuts down and i need to sign in again. I am signing in again, it starts Spotify and the same thing happens again. What is going in there ?

  • Newbie
  • Yesterday i have changed my Password and today i tried to Log in. It starts for 2 or 3 seconds and then shuts down and i need to sign in again. I am signing in again, it starts Spotify and the same t...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Screen keeps doubling up on android app

I don't know how to describe it but whenever I leave the app or go to the the current track playing it randomly takes a snapshot of what was on my last screen and overlays it over where spotify opens up at default and its very obstructive. As an exam...

  • Newbie
  • I don't know how to describe it but whenever I leave the app or go to the the current track playing it randomly takes a snapshot of what was on my last screen and overlays it over where spotify opens...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

no puedo descargar la aplicacion :C

muy buen dia a todos, quisiera ver si alguien me puede ayudar pues no se que hacer :C, tengo cuenta premium y todo pero cuando descargo la aplicacion en mi celular la descarga y cuando empieza a instalar el celular se reinicia y no me deja instalarla...

  • Newbie
  • muy buen dia a todos, quisiera ver si alguien me puede ayudar pues no se que hacer :C, tengo cuenta premium y todo pero cuando descargo la aplicacion en mi celular la descarga y cuando empieza a inst...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Can't use Bluetooth controls after last update

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is that if I receive a phone call, Spotify will still run i...

  • Casual Listener
  • I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is ...
  • drewwho-8
  • Newbie
  • 61670 Views
  • 26 replies
  • 16 likes
  • 61670 Views
  • 26 replies
  • 16 likes

Solved!! How to listen to explicit music?

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

  • Newbie
  • I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?
  • Noblehalfling
  • Regular
  • 28322 Views
  • 5 replies
  • 1 likes
  • 28322 Views
  • 5 replies
  • 1 likes

Private Profile

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know if this is possible, thanks

  • Newbie
  • Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know i...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Login on Android App

App does not want to get me logged to accountUsername and Password are correct Reseted the password - no changereinstalled the app - no changeweb login - works

  • Casual Listener
  • App does not want to get me logged to account Username and Password are correct   Reseted the password - no change reinstalled the app - no change web login - works
  • antman60
  • Casual Listener
  • 1736 Views
  • 6 replies
  • 0 likes
  • 1736 Views
  • 6 replies
  • 0 likes