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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Offline mode doesn't work

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating they are downloaded for offline use). When I turn m...

Newbie

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating ...

250 Views

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Music cuts out even offline

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions?

Casual Listener

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions? 

226 Views

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Albums or artists lists doesn't appear on my android device

Hi, I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this? Thanks

Newbie

Hi,   I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this?   Thanks

225 Views

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wrong payment

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred me 6 time more than this. The money has been transf...

Casual Listener

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred ...

251 Views

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App crashes

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when the network connection is on, the app crashes within 20 secon...

Newbie

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when ...

266 Views

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Daily Mix stopped casting

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast. Song controls also didn't work anymore.. Now I ca...

Newbie

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast...

218 Views

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Spotify songs on the Gear Sport watch?

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running). So I got myself a premium spotify membership so I could download songs. I do...

Newbie

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running).  So I got myself a ...

gdavis773

Regular

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My note8's screen freezes. HELP!!!!!!!

When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i touch it is there. Please help me. I am premium but think...

Casual Listener

 When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i ...

243 Views

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Musicas no disponible

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, por favor ayudenme

Newbie

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, p...

276 Views

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After a fiew hours spotify sounds like a scratched cd

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i need help!

Newbie

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i ne...

250 Views

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Spotify Android app only loading the first 100 songs from playlist in queue when connected to CC.

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, it will only load that song in the queue and the app sto...

Newbie

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, ...

rafamota

Newbie

821 Views

1 replies

1 likes

Android
chromecast audio
queue
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Android Troubleshooting

I have tried all of the solutions out there, but my problem is not resolved. what else can I do? my problem is ''application stopped'' on android. thanks.

Newbie

I have tried all of the solutions out there, but my problem is not resolved. what else can I do?  my problem is ''application stopped'' on android.   thanks.

227 Views

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Meu spotfy para de tocar do nada e tb para em segundo plano

Meu spotify para de tocar do nada e tb para em segundo plano.Ja desistalei e reinstalei e o problema continua.Ja chequei tb a questao de economia de energia e nao esta habilitada.Nao sei o que fazer.

Newbie

Meu spotify para de tocar do nada e tb para em segundo plano. Ja desistalei e reinstalei e o problema continua. Ja chequei tb a questao de economia de energia e nao esta habilitada. Nao sei o que ...

1539 Views

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Downloads deleted when i alter my playlist?

Hello, I was wondering what happens with downloaded songs after i change my playlist.So for example;If i download a playlist on my device, and 1 week later i remove 1 song from that playlist, will that song be deleted from my device?Another example;I...

Newbie

Hello,   I was wondering what happens with downloaded songs after i change my playlist. So for example; If i download a playlist on my device, and 1 week later i remove 1 song from that play...

324 Views

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app keeps force closing on LG G5

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it has still done this 4 times today! Any help would be ...

Gig Goer

I am not sure why but I recently updated the software on my Sprint LG G5 and now my Spotify App keeps force closing while playing non-downloaded music. I tried uninstalling and reinstalling but it ha...

582 Views

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force closing
lg g5
Sprint
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No items in collection on gear s3

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed out?

Newbie

When I open my songs in spotify on the gear s3, it says there's no items in the collection, sometimes it shows like 20 of the 80 songs I've downloaded to the device. Can we get a fix for this pushed ...

292 Views

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music sync

hi guys, maybe someone can help me.i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my music to spotify, can someone help? otherwise ill ha...

Newbie

hi guys, maybe someone can help me. i wanna move songs from my phone playlist (just on my phone, i used it before i got spotify) onto the spotify playlist, but i dont have any options for syncing my...

324 Views

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Cancel of change subscription part of the site is down

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying We're all mixed upRefresh this page or try again later. It may take some time to get things up again.GO BACK Funnily every other part of the site ...

Newbie

Hi, Id like to cancel my subscription (for now) but can't get this part of the web site... keeps saying    We're all mixed up Refresh this page or try again later. It may take some time t...

ttvv

Casual Listener

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Solved!! Move all songs from saved to a playlist on android

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable name?

Newbie

Hi, I'm new to spotify. I got an amazon echo and i want it to start playing my saved songs. Is there a key word to playing my playlist or do I have to add them all to a playlist with a recognisable n...

Noah

Spotify Star

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