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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850205 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850205 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16775 Views
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  • 16775 Views
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Spotify downloads all of my songs again

I have Spotify Premium and both streaming and download quality is set to extreme quality.For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turned the phone from flight mode back on to normal mode ...

  • Visitor
  • I have Spotify Premium and both streaming and download quality is set to extreme quality. For some strange reason the Spotify app on my Samsung phone starts to download all of my songs again. I turn...
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  • 150 Views
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Sharing songs on messenger and sharingplaylist

Hey. When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore?Is it possible to share a playlist where we can be more than one who is able to add songs to the list?

  • Casual Listener
  • Hey.   When I try to share songs on messenger, it shows up as a sample of a few seconds. Is it not possible to share a direct song link anymore? Is it possible to share a playlist where we ca...
  • Ferum
  • Casual Listener
  • 541 Views
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  • 541 Views
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Solved!! downloaded to play offline

I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial? I am going where there is no internet and would like to play music.

  • Newbie
  • I downloaded the app on my phone but do I need to be a premium member to get spotify offline with music I have downloaded with the trial?  I am going where there is no internet and would like to...
  • jsannn
  • Community Legend
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

i am not abroad

im using samsung s7 i havent gone abroad and it says im abroad and i cant access my app on my phone.

  • Casual Listener
  • im using samsung s7  i havent gone abroad and it says im abroad and i cant access my app on my phone.
  • 107 Views
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  • 107 Views
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Aucun espace de stockage trouvé

Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé"Quelqu'un pourrait m'aider à remédier à ce probleme svp car je ne peux plus écouter de musique

  • Newbie
  • Bonjour,lorsque je lance mon application Spotify, l'image reste grise et je reçois une notification me disant "aucun espace de stockage trouvé" Quelqu'un pourrait m'aider à remédier à ce probleme sv...
  • MonsieurDed
  • Newbie
  • 4066 Views
  • 7 replies
  • 1 likes
  • 4066 Views
  • 7 replies
  • 1 likes

Import Option/ Opção de Importar

Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my friends do. In their settings there appears an "Import"...

  • Casual Listener
  • Hello, I saw some similar topics but none with adequate answers. I would like to know how to enable the option to import songs directly from the Android phone without the use of a Desktop, as my frie...
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  • 159 Views
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BANKS not playing on Xperia

Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?

  • Newbie
  • Anything by the artist Banks isn't playing on my phone, even after logging out and uninstalling. Still able to listen on desktop though. Any suggestions?
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  • 133 Views
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Can't hide album radios from recently played, tried everything

I've tried literally everything, but my recently played still shows album radios. I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone is plugged to my laptop), the whole app, deleting my user f...

  • Newbie
  • I've tried literally everything, but my recently played still shows album radios.   I've tried deleting cache (from the app's own settings, my phone's settings and also manually while my phone...
  • Joe
  • Community Legend
  • 154 Views
  • 1 replies
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  • 154 Views
  • 1 replies
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Equalizador

De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função

  • Newbie
  • De uma hora pra outra o equalizador sumiu do menu de configurações,já instalei novamente e continua a ficar sem essa função
  • Margonari11
  • Newbie
  • 458 Views
  • 1 replies
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  • 458 Views
  • 1 replies
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Google assistant pops up; songs skip forward midsong while listening on headset

Songs skip every few seconds while walking on a Note 4. Even with screen off. Using 3.5 jack with a splitter. Google assistant pops up over and over.

  • Newbie
  • Songs skip every few seconds while walking on a Note 4. Even with screen off.  Using 3.5 jack with a splitter.   Google assistant pops up over and over.
  • 172 Views
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  • 172 Views
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My Discover reccomendations dissapeared

Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank & wiped clean...why did this occur? I tried to do a re...

  • Roadie
  • Hi...I have a Spotify premium account and I utilize Spotify on an LG Android smartphone...Anyways all of a sudden I clicked on the "Discover" tab today and all of a sudden the whole page is blank &am...
  • aurorasz
  • Regular
  • 427 Views
  • 7 replies
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  • 427 Views
  • 7 replies
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Cant download songs on my wifi

i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like that. i checked, it doesnt draw any data so it isnt...

  • Newbie
  • i have a premium account, and for a long time now downloading my songs on my phone worked just fine. lately though, it wont download anymore. it says 0 of 1751 or 1 of 1751 downloaded and stays like ...
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  • 174 Views
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Storage

Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. So I went back into Spotify and my music was not dow...

  • Casual Listener
  • Hey everyone. I have alot, and I mean alot of music. It was taking up all the space on my devise so I moved all the music from the device to my SD card from my filesson app. I have a Galaxy S5 btw. S...
  • busyb16
  • Casual Listener
  • 379 Views
  • 3 replies
  • 1 likes
  • 379 Views
  • 3 replies
  • 1 likes

Unfixable lag ruining my life

I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been able to help me with. The problem is that there is a c...

  • Casual Listener
  • I've been a Spotify premium subscriber for over a year now and for the past few months I've suffered from a consistent, annoyingly specific problem that customer support nor the internet has been abl...
  • 154 Views
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  • 154 Views
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I am having problems playing certain artists on my phone. Can anyone help?

I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my friends account and his was working fine.

  • Newbie
  • I am having problems playing certain artists on my phone. I have a premium account and it works fine on my computer. However, when I try and play it on my phone it will not play. I checked with my fr...
  • 159 Views
  • 0 replies
  • 1 likes
  • 159 Views
  • 0 replies
  • 1 likes

Saved songs missing but show as saved when I browse

I have around 800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's only probably 100 songs on my saved list.I 'filtered' for...

  • Casual Listener
  • I have around  800 saved songs which I download to my Android phone (s7). Recently I noticed that the list was really small and it kept playing old songs over and over. So I checked and there's ...
  • Wfaz
  • Casual Listener
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
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Solved!! 80% of skrillex songs wont play, downloaded or streamed.

For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my android. Any solutions?

  • Casual Listener
  • For some reason, i cant play the whole recess album by skrillex and plenty of other songs. Everything else seems fine, i even streamed it on windows 10 and its all good. It just wont play on my andro...
  • Plastikk
  • Music Fan
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
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Camera ratio is incorrect when scanning a code

I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a problem for most people because most phones have cam...

  • Casual Listener
  • I have a OnePlus 5, which has a 3:4 camera ratio by default. When I try to scan a code, the view gets stretched. I believe it's stretching 3:4 into 9:16, but I could be wrong. This is usually not a p...
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  • Android
  • 175 Views
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Solved!!Superuser Contribution App crashes since early July

I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. I've uninstalled and reinstalled the app multiple time...

  • Casual Listener
  • I bought a Moto G5 in April and the Spotify app started crashing in early July. I thought there could be a problem with the Waze integration, so I uninstalled that app but Spotify keeps crashing. &n...
  • DarrenO
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
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Earpiece and microphone not working

Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone. Does anyone have any ideas as to why this is happ...

  • Newbie
  • Recently I have been able to pinpoint the Spotify app as causing my Pixel phone to loose ability to use microphone and earpiece. I've tried reinstalling and the app is up to date as well as the phone...
  • 121 Views
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  • 121 Views
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