Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30580 Views
  • 60 replies
  • 25 likes
  • 30580 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871636 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871636 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25002 Views
  • 3 replies
  • 0 likes
  • 25002 Views
  • 3 replies
  • 0 likes

Solved!! Can't use Bluetooth controls after last update

I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is that if I receive a phone call, Spotify will still run i...

  • Casual Listener
  • I use Spotify in my car all the time. As a premium subscriber I am very disapointed after the last update. The bluetooth controls won't work anymore (can't scroll/skip songs). The worst part is ...
  • drewwho-8
  • Newbie
  • 61697 Views
  • 26 replies
  • 16 likes
  • 61697 Views
  • 26 replies
  • 16 likes

Solved!! How to listen to explicit music?

I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?

  • Newbie
  • I've been using spotify for about a month now and it would allow me to hear explicit lyrics. Just today I noticed it's playing clean versions. How do I fix this?
  • Noblehalfling
  • Regular
  • 28334 Views
  • 5 replies
  • 1 likes
  • 28334 Views
  • 5 replies
  • 1 likes

Private Profile

Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know if this is possible, thanks

  • Newbie
  • Hey, is there a way that I can set my profile permanently on private so people cannot see who I follow, including my followers because i always get troubled for this and I would really like to know i...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Login on Android App

App does not want to get me logged to accountUsername and Password are correct Reseted the password - no changereinstalled the app - no changeweb login - works

  • Casual Listener
  • App does not want to get me logged to account Username and Password are correct   Reseted the password - no change reinstalled the app - no change web login - works
  • antman60
  • Casual Listener
  • 1736 Views
  • 6 replies
  • 0 likes
  • 1736 Views
  • 6 replies
  • 0 likes

Encrypted sd card causes Spotify to lose offline music

Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the storage location does not stop the download to devi...

  • Regular
  • Every time after my device reboots, Spotify changes offline storage from sd card storage to device storage. Spotify then begins downloading all of the saved music to the device storage. Changing the ...
  • bill_hobkins
  • Casual Listener
  • 3812 Views
  • 9 replies
  • 10 likes
  • 3812 Views
  • 9 replies
  • 10 likes

Superuser Contribution Encrypted SD Card Saving Bug - Samsung Galaxy S7

I guess I run into a bug. Can you verify or possibly offer a solution? Pre-requisites:1- Android Encrypted SD Card Steps:1- Open App2- Select SD Card as Storage3- Download a playlist4- Restart the device Expected:Storage stays as SD Card Result:Stora...

  • Visitor
  • I guess I run into a bug. Can you verify or possibly offer a solution?   Pre-requisites: 1- Android Encrypted SD Card   Steps: 1- Open App 2- Select SD Card as Storage 3- Download a...
  • bill_hobkins
  • Casual Listener
  • 25507 Views
  • 32 replies
  • 16 likes
  • 25507 Views
  • 32 replies
  • 16 likes

Stop automatic playing of recommended music with Premium

I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommended songs will start automatically playing that I haven't ...

  • Casual Listener
  • I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommende...
  • poperalover
  • Casual Listener
  • 2273 Views
  • 4 replies
  • 1 likes
  • 2273 Views
  • 4 replies
  • 1 likes

Last.Fm doesn't have a full spotify listening history after connecting

Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originally joined last.fm and what i had listened to after i...

  • Newbie
  • Sooo i've had spotify premium for about a year and a half or so, and i just now connected to try and get a full listening history, and it only showed what i had "scrobbled" from 2014 when i originall...
  • 474 Views
  • 0 replies
  • 1 likes
  • 474 Views
  • 0 replies
  • 1 likes

'Online gehen' Button

Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im Monat kann man eine einwandfreie Funktion der App er...

  • Casual Listener
  • Es scheint der Online gehen Button ist ohne wirkliche Funktion! Tausendmal drauf gedrückt nichts passiert Spotify bleibt offline. Das macht eine rasche Suche selbst im WLAN unmöglich! Für 10euro im M...
  • Catrin
  • Newbie
  • 20213 Views
  • 4 replies
  • 1 likes
  • 20213 Views
  • 4 replies
  • 1 likes

primium for family

hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?

  • Newbie
  • hello, we have a premium for family account and we wanted to add someone to your site do not know because I get white pictures and have tried everything now?
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Can't Select Playback Device Before Playback Commences

Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250. So the choices are to faff about playing something you don't want to listen to, select the correct playback device & then go f...

  • Newbie
  • Why must I start playback on the phone before I can then select the preferred playback device? In this case an Arcam SR250.   So the choices are to faff about playing something you don't want ...
  • 614 Views
  • 0 replies
  • 1 likes
  • 614 Views
  • 0 replies
  • 1 likes

Android App keeps downloading songs I didn't want

It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but it keeps trying to download it over and over.

  • Casual Listener
  • It's been multiple weeks of this issue. For whatever season, my Spotify app on Android keeps downloading Enima's newest album. It's not on my phone or computer. I've never even heard of the dude, but...
  • versusChou
  • Casual Listener
  • 473 Views
  • 4 replies
  • 0 likes
  • 473 Views
  • 4 replies
  • 0 likes

Auto closed

Hi everyoneSometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete everything except the app" but nothing the bug is sti...

  • Regular
  • Hi everyone Sometimes the app just crash and I don't know why so the music stop. This problem comes from Spotify because when I use others app it works fine. I already try to use the button "delete ...
  • Nico
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Download playlists and albums to SD card disappears after closing Spotify

I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop Spotify and start again, it appears that most downlo...

  • Newbie
  • I want to download playlists and albums to listen offline during my vacation. I am downloading to a 16GB SD card. Every download is fine, I see a green symbol in the playlist or album. After I stop S...
  • bobknapp
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

.

 .

  • Casual Listener
  •  .
  • Timcsi
  • Casual Listener
  • 1358 Views
  • 6 replies
  • 3 likes
  • 1358 Views
  • 6 replies
  • 3 likes

Crackling / buzzing

Hi!I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and the Spotify tends to be the only app causing the proble...

  • Newbie
  • Hi! I experience very unpleasent sounds (crackling/buzing type) - they tend to occur especially during slower and 'clearer' music (piano, soft rock) every 10-30 seconds. The device is Moto G3 and th...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Using Spotify while abroad doesn't work on Wifi

Hi, I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying for Premium is the be able to use Spotify when i travel and I...

  • Newbie
  • Hi,   I have an Samsung Galaxie S3 and I am a Spotify premium user. Everytime i travel abroad (i travel a lot for my work) I can't use Spotify on any Wifi. One of the only reason I am paying f...
  • tomjoadhun
  • Newbie
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Cards not working

I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!

  • Newbie
  • I have both a green dot prepaid MasterCard debit card, and a prepaid amex gift card and neither of them are working for Spotify premium. Please help!
  • CrypticHernia
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Car Stereo won't show track info

I have a Kenwood car stereo which connects to my phone via Bluetooth. I usually stream all my music via Spotify and on my previous phone, the LG G4, the car stereo showed the track info just fine. However, my new phone, the Samsung Galaxy S7 refuses ...

  • Casual Listener
  • I have a Kenwood car stereo which connects to my phone via Bluetooth. I usually stream all my music via Spotify and on my previous phone, the LG G4, the car stereo showed the track info just fine. Ho...
  • cntpuncher
  • Newbie
  • 3289 Views
  • 6 replies
  • 0 likes
  • bluetooth
    Car Stereo
    track information
  • 3289 Views
  • 6 replies
  • 0 likes

No sound when playing music.

App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a common issue with no real answer on how to fix it. I've...

  • Newbie
  • App opens fine, runs fine, select the song and it plays fine, BUT there is no output of sound what so ever. Anyone else experiencing this issue? I've looked all over the web and it seems to be a comm...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes