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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify Connect vs Bluesound (Node 2)

Hello, This question have been up several times on spotify community. Not one of my devices can find bluesound on spotify connect. I have:* uninstalled and reinstalled both Spotify and Bluos on several devices.* Disconnected all devices from spotify ...

Casual Listener

Hello,   This question have been up several times on spotify community.   Not one of my devices can find bluesound on spotify connect.   I have: * uninstalled and reinstalled bo...

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Nur Zahlung per Kreditkarte moeglich

Ich moechte die Zahlung aendern auf Rechnung ueber SwisscomAbo das geht aber nicht bei mir zeigt es immer nur kreditkarte oder paypall an. Wie kann ich das aendern?

Newbie

Ich moechte die Zahlung aendern auf Rechnung ueber SwisscomAbo das geht aber nicht bei mir zeigt es immer nur kreditkarte oder paypall an. Wie kann ich das aendern? 

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Facebook Error when logging in

I am logged into the Facebook account that my spotify is connected to. The spotify app is still on my facebook app list. When i try to log in it says facebook error. All apps are updated as its a new phone (Huawei p8 lite 2017). Tried all other fixes...

Newbie

I am logged into the Facebook account that my spotify is connected to. The spotify app is still on my facebook app list. When i try to log in it says facebook error. All apps are updated as its a new...

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Oppo r9 and Spotify

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone 6. Thoughts anyone???

Newbie

I have an Oppo r9 and it will only play through Bluetooth in my car on the Kenwood DDX4 and not through the spotify car app. My husband can connect automatically through the app but he has an iPhone ...

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Local Files won't play on mobile?

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or play on my phone, only my laptop. They're connected...

Casual Listener

Uploaded some local files to my desktop app, no problem (using Windows). Added it to a playlist and downloaded on both my desktop and my phone like you're supposed to, but the song won't download or ...

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Offline mode doesn't work

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating they are downloaded for offline use). When I turn m...

Newbie

I have a newer Android device (smartphone) with the Spotify app. My phone is go phone so I do not get data, only wifi. I made several playlists and downloaded them (there is a green arrow indicating ...

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Music cuts out even offline

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions?

Casual Listener

When I'm listening to spotify offline with Bluetooth the music cuts out or stalls. Any suggestions? 

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Albums or artists lists doesn't appear on my android device

Hi, I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this? Thanks

Newbie

Hi,   I'm having a problem with Spotify on my android device. In my library, my device shows the songs list but not the albums list nor the artists list. How can I fix this?   Thanks

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wrong payment

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred me 6 time more than this. The money has been transf...

Casual Listener

Hello! i have paid today 42 turkish lira for spotify's current campaign (student premium), but my account did not switch over to premium and also it must be 6.99 turkish lira but spotify transferred ...

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App crashes

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when the network connection is on, the app crashes within 20 secon...

Newbie

My Spotify App started crashing two weeks ago. Seems like theres a problem when the app is online. When the app i started without a network connection it starts and runs normally, but when ...

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Daily Mix stopped casting

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast. Song controls also didn't work anymore.. Now I ca...

Newbie

I was listening one of my daily mixes through chrome cast, when the app suddenly started to show "devices available", and the song progress indicator didn't follow the song still playing through cast...

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Spotify songs on the Gear Sport watch?

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running). So I got myself a premium spotify membership so I could download songs. I do...

Newbie

So here's my problem. I have the Samsung Gear Sport watch. My main reason for getting it was to be able to listen to songs without my phone or Wi-Fi (like when I'm running).  So I got myself a ...

gdavis773

Regular

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My note8's screen freezes. HELP!!!!!!!

When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i touch it is there. Please help me. I am premium but think...

Casual Listener

 When I enter spotify and turn off the phone or open anything else on my phone, when I enter spotify again, the screen is freezed and sometimes only the name of the songs freezes and wherever i ...

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Musicas no disponible

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, por favor ayudenme

Newbie

Hola, tengo una pregunta, inicie spotify premium, y e en mi celular no esta la cancion soy peor remix de bad bunny, pero en mi pc si esta disponible. Osea no es un problmea local sino de mi cuenta, p...

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After a fiew hours spotify sounds like a scratched cd

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i need help!

Newbie

It's always the same. 2 hours listening to music and then i can't hear the sound becouse every 5sec is a break i have top internet connection with 15mbit download and the ping is by 25ms. Please i ne...

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Spotify Android app only loading the first 100 songs from playlist in queue when connected to CC.

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, it will only load that song in the queue and the app sto...

Newbie

I have a chromecast audio, when connected, I try to play a playlist with over 100 songs but something weird happens. If I start playing song number 101 from the list on the chromecast speakers, ...

rafamota

Newbie

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Android
chromecast audio
queue
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Android Troubleshooting

I have tried all of the solutions out there, but my problem is not resolved. what else can I do? my problem is ''application stopped'' on android. thanks.

Newbie

I have tried all of the solutions out there, but my problem is not resolved. what else can I do?  my problem is ''application stopped'' on android.   thanks.

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Meu spotfy para de tocar do nada e tb para em segundo plano

Meu spotify para de tocar do nada e tb para em segundo plano.Ja desistalei e reinstalei e o problema continua.Ja chequei tb a questao de economia de energia e nao esta habilitada.Nao sei o que fazer.

Newbie

Meu spotify para de tocar do nada e tb para em segundo plano. Ja desistalei e reinstalei e o problema continua. Ja chequei tb a questao de economia de energia e nao esta habilitada. Nao sei o que ...

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Downloads deleted when i alter my playlist?

Hello, I was wondering what happens with downloaded songs after i change my playlist.So for example;If i download a playlist on my device, and 1 week later i remove 1 song from that playlist, will that song be deleted from my device?Another example;I...

Newbie

Hello,   I was wondering what happens with downloaded songs after i change my playlist. So for example; If i download a playlist on my device, and 1 week later i remove 1 song from that play...

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