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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5143 Views

0 replies

6 likes

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Spotify Connect and Podcasts - only some devices?

So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my audio pro addon c5 with no difficulty, but I can o...

Newbie

So what's the deal with Spotify connect and podcasting? Is something **bleep** required to stream podcasts via Spotify connect? I ask because I can stream podcasts and music via Spotify connect to my...

1239 Views

0 replies

14 likes

  • 1239 Views
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  • 14 likes

Spotify stucks at the loading wheel on my android smartphpne

I am a premium user and I have a Xiaomi Redmi pro Omega supported by Android. The problem is that Spotify app stucks at the loading wheel, every time I play music and try to access other lists or settings, search etc. and I have to reboot my phone ev...

Newbie

I am a premium user and I have a Xiaomi Redmi pro Omega supported by Android. The problem is that Spotify app stucks at the loading wheel, every time I play music and try to access other lists o...

411 Views

0 replies

0 likes

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Bloquear música

Olá, vi que o spotify tem um botão (um círculo cortado ao meio) onde você clica e a música que você está ouvido é bloqueada. Apertei esse botão sem querer, tem como desfazer? Não lembro qual música eu escutava, sei é que foi sem intenção

Newbie

Olá, vi que o spotify tem um botão (um círculo cortado ao meio) onde você clica e a música que você está ouvido é bloqueada. Apertei esse botão sem querer, tem como desfazer? Não lembro qual música e...

giosaiter80

Newbie

11546 Views

4 replies

7 likes

  • 11546 Views
  • 4 replies
  • 7 likes

Solved!! Can't find Storage setting in apps

I have problem, I want to move my storage to SD card, but I can't find any storage setting in spotify apps on my phone, so what should I do?

Regular

I have problem, I want to move my storage to SD card, but I can't find any storage setting in spotify apps on my phone, so what should I do?

FurBell

Newbie

4753 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

No aparece opcion de ecualizador

En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite

Newbie

En la seccion de Calidad de la musica se supone deberia aparecer una opcion para ecualizador la cual no me aparece, Huawei Mate 9 lite

3413 Views

0 replies

4 likes

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SD card checking for errors and not closing Spotify before rebooting causing lost offline downloads

Has anyone else noticed that when you reboot your phone and you don't wait long enough for your your Android phone to "check for SD card errors" but instead go right into Spotify you end up unsyncing and therefore loose all you offlibe downloads? Als...

Regular

Has anyone else noticed that when you reboot your phone and you don't wait long enough for your your Android phone to "check for SD card errors" but instead go right into Spotify you end up unsyncing...

CryticalAce

Spotify Star

1131 Views

8 replies

0 likes

lost downloads
rebooting
  • 1131 Views
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Wear app stuck on Connecting

Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone. Any help appreciated.

Newbie

Trying to start the app on my AW 2.8 watch just sits at Connecting screen and never opens the app on the phone.   Any help appreciated.

389 Views

0 replies

0 likes

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Lock Screen won't show Album Cover

When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I really like seeing that screen saver from sopitify, ple...

Visitor

When I played music from spotify and my screen was locked, it used to shw me a lock screen with the album cover that i was listening to, now it shows me only the widget from the notifications, I real...

CalebKrick

Newbie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
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Repeat platlist

Where is the button to repeat playlist? It disappeared after last update

Newbie

Where is the button to repeat playlist? It disappeared after last update

490 Views

0 replies

2 likes

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Solved!! Musics stops when using google chrome

Hi Everybody, Since the last update, the music stops when i use google chrome on my galaxy s3 (4.1.2). And i can't turn the app off... can someone help me please ? Thanks

Regular

Hi Everybody,   Since the last update, the music stops when i use google chrome on my galaxy s3 (4.1.2). And i can't turn the app off...   can someone help me please ?   ...

belway71

Regular

86143 Views

52 replies

3 likes

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  • 3 likes

Spotify is delaying my downloaded songs

I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left, not downloaded any songs on other fevide....I'm he...

Newbie

I downloaded around 1000+ songs yesterday and I woke up and everything was gone. It was finished yesterday morning so I've seen it finishing so I didn't delete anything. No update, much storage left,...

372 Views

0 replies

0 likes

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Solved!! Delete cache and saved data

When selecting this option does this erase my playlists? I know it'll remove the downloaded songs but will I have to remake my playlists from scratch?

Casual Listener

When selecting this option does this erase my playlists? I know it'll remove the downloaded songs but will I have to remake my playlists from scratch?

pancholin37

Newbie

82991 Views

7 replies

3 likes

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  • 7 replies
  • 3 likes

New Spotify UI - Songs don't shuffle?

Hi. I recently made a new spotify account because I was tired of mine being linked to Facebook. My new account has the terrible new UI that only has the three options (home, search, playlist) and even though it says all playlists are on shuffle it pl...

Casual Listener

Hi. I recently made a new spotify account because I was tired of mine being linked to Facebook. My new account has the terrible new UI that only has the three options (home, search, playlist) and eve...

jeffhpc1

Gig Goer

589 Views

1 replies

1 likes

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Spotify playlist will not shuffle

After updating to the newest spotify update (the one with the now condensed three tabs) my playlists are no longer shuffling when i hit "shuffle play", they continue to play the same set of songs everytime from the top tenth of the playlist. I have a...

Newbie

After updating to the newest spotify update (the one with the now condensed three tabs) my playlists are no longer shuffling when i hit "shuffle play", they continue to play the same set of songs eve...

jeffhpc1

Gig Goer

517 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Skip randomly and pauses

Latest version of SpotifySamsung galaxy s8 Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pause and does all sorts of randim things. Idk what happened . Ha...

Casual Listener

Latest version of Spotify Samsung galaxy s8   Will play songs fine andaused to play them fine with my phone locked but now. When i lock my phone and put it in my pocket the songs skip and pau...

MarcusRising

Casual Listener

396 Views

1 replies

0 likes

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Spotify no longer playing through ford sync

My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work.

Casual Listener

My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work. 

Pablo2102

Regular

6999 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Spotify car app doesn't work anymore

Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017. The bluetooth connection works fine with other apps. Only Spotify doesn't show up. I've already tried to uninst...

Casual Listener

Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017.   The bluetooth connection works fine with other apps...

Pablo2102

Regular

4277 Views

8 replies

1 likes

Android
Car player
Ford
Update
  • 4277 Views
  • 8 replies
  • 1 likes

not connecting to Sonos - again... sigh...

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the mess; I am switching to Deezer if problem is not s...

Casual Listener

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the...

501 Views

0 replies

0 likes

Android
connected devices
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Annoying & frustating problems with the Spotify app

Dear people, I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F. Every morning when I wake up it tells me the message that I have more than 3 offline devices and that all my downloads...

Casual Listener

Dear people,   I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F.   Every morning when I wake up it tells me the mess...

jeroendv9

Casual Listener

1326 Views

2 replies

0 likes

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  • 2 replies
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Solved!! I lost all my saved songs!!!! Help!!!

I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs

Casual Listener

I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs  

Luismorals9

Casual Listener

1238 Views

2 replies

0 likes

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  • 2 replies
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