Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80848 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
655300 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
735985 Views
18 replies
29 likes
PlanFamily PremiumCountryUSA y Question or IssueI have the family account, but my wife has her user account under the family account. She wants to use Spotify for listening to books on the app, but she does not have access to the 15 hours provided, a...
Plan Family Premium Country USA y Question or Issue I have the family account, but my wife has her user account under the family account. She wants to use Spotify for liste...
Spotify Star
14 Views
1 replies
0 likes
Spotify no longer works for anyone at my company. When it does work it forces you to do a 3 minute kapcha of which does not accept correct responses. Three consecutive weeks have passed since I was last able to sign into Spotify successfully. There a...
Spotify no longer works for anyone at my company. When it does work it forces you to do a 3 minute kapcha of which does not accept correct responses. Three consecutive weeks have passed since I was l...
Spotify Star
30 Views
1 replies
0 likes
PlanPremiumCountryItalyDevicesamsung flip 4Operating SystemAndroid My Question or IssueI have changed my email address of which I used to open another sportify account by mistake. I cancelled that account to keep my original family premium account of...
Plan Premium Country Italy Device samsung flip 4 Operating System Android My Question or Issue I have changed my email address of which I used to open another sportify account ...
Spotify Star
37 Views
1 replies
1 likes
Hace unos días Facebook, dio de baja mi cuenta, esta estaba ligada a mi cuenta Spotify Premium Familiar, di de baja mi cuenta de Facebook, mi problema es que el correo y contraseña anterior con el que la registro se me olvidó, solo iniciaba con Faceb...
Hace unos días Facebook, dio de baja mi cuenta, esta estaba ligada a mi cuenta Spotify Premium Familiar, di de baja mi cuenta de Facebook, mi problema es que el correo y contraseña anterior con el qu...
Moderator
45 Views
1 replies
1 likes
I'm pretty sure I joined Spotify during December while in Medellin, Colombia. It won't recognize me here in Georgia, USA. Can you teach an old dog new tricks? I am on a MacPro 2019.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pr...
I'm pretty sure I joined Spotify during December while in Medellin, Colombia. It won't recognize me here in Georgia, USA. Can you teach an old dog new tricks? I am on a MacPro 2019. Plan Free/Premi...
Moderator
59 Views
1 replies
0 likes
Hi everyone,I’ve been having an issue where my playlist doesn’t show up on my Spotify profile, even though I’ve clicked “Add to profile.”Here’s what’s happening:I created a playlist and made sure it’s set to public.I clicked “Add to profile,” but whe...
Hi everyone, I’ve been having an issue where my playlist doesn’t show up on my Spotify profile, even though I’ve clicked “Add to profile.” Here’s what’s happening: I created a playlist and made ...
Casual Listener
76 Views
3 replies
1 likes
PlanFree/PremiumCountryAustraliaDevice(iPhone 13Operating System(iOS 10,My Question or IssueI have reset my password on my computer, but when I try and login on my phone it tells me my password is incorrect!
Plan Free/Premium Country Australia Device (iPhone 13 Operating System (iOS 10, My Question or Issue I have reset my password on my computer, but when I try and login on my phone it tells me...
Spotify Star
43 Views
1 replies
0 likes
PlanPremiumCountry Device Operating System My Question or IssueAfter being a long-standing and loyal subscriber to premium services, my account was without proper justification terminated by Spotify under the vague and unsubstantiated claim of "fraud...
Plan Premium Country Device Operating System My Question or Issue After being a long-standing and loyal subscriber to premium services, my account was without pr...
42 Views
0 replies
0 likes
My Question or IssueI'm not sure where else to go with this, but the chat support (only medium available) for Spotify for Creators is abysmal. I have had a podcast episode blocked for over a week now because of a copyright check for content that I ha...
My Question or Issue I'm not sure where else to go with this, but the chat support (only medium available) for Spotify for Creators is abysmal. I have had a podcast episode blocked for over a week n...
Moderator
59 Views
1 replies
0 likes
PlanFreeCountryIndonesiaDevice(ZTE Blade A3 2019)Operating System(Android 9 (Pie) Go Edition)My Question or IssueI'm having trouble logging into the Spotify Lite app on Android. I've entered the correct password (I've checked it in my browser and it ...
Plan Free Country Indonesia Device (ZTE Blade A3 2019) Operating System (Android 9 (Pie) Go Edition) My Question or Issue I'm having trouble logging into the Spotify Lite app on Android. I'v...
Moderator
56 Views
1 replies
0 likes
Just starting getting random ads today. Completely messed me up as I was teaching a fitness class?
Just starting getting random ads today. Completely messed me up as I was teaching a fitness class?
Spotify Star
42 Views
1 replies
1 likes
PlanPremiumCountrySouth AfricaDevice(Samsung Galaxy 9, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThere are 2 payments deducted from my bank account every month but I only have one account. Do I pay for one subscript...
Plan Premium Country South Africa Device (Samsung Galaxy 9, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue There are 2 payments deducted from my...
Spotify Star
39 Views
1 replies
0 likes
I keep getting this error when I try to setup my Spotify artist account for instant access through distrokid
I keep getting this error when I try to setup my Spotify artist account for instant access through distrokid
Spotify Star
70 Views
1 replies
0 likes
PlanFree/PremiumCountryUAE to BelarusDeviceS(Samsung Galaxy S24)Operating System( Android One UI 8 ) My Question or IssueI am writing to seek your assistance with an issue regarding my Family Account settings and payment method.The problem is that th...
Plan Free/Premium Country UAE to Belarus DeviceS (Samsung Galaxy S24) Operating System ( Android One UI 8 ) My Question or Issue I am writing to seek your assistance with an iss...
Moderator
124 Views
3 replies
0 likes
PlanPremiumCountryNetherlands DeviceS25 ultraOperating SystemNewest os My Question or IssueThe spotify account is linked for 1 click log in with samsung and that always worked until a week ago.Now it just says something went wrong and i cant log in.T...
Plan Premium Country Netherlands Device S25 ultra Operating System Newest os My Question or Issue The spotify account is linked for 1 click log in with samsung and that always ...
Moderator
98 Views
3 replies
0 likes
Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years.Anyone else with same problem?
Cannot make payments for my accounts using my South African debit cards, which I have been doing for 10+ years. Anyone else with same problem?
Spotify Star
35 Views
1 replies
0 likes
Plan Premium Country UK Device Iphone 15 My Question I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package. I was told this would be ending as an offer and I would be charged on my bill fro...
Plan Premium Country UK Device Iphone 15 My Question I have been double charged for my Spotify account. Up until September I got it free as part of my Vodafone package...
Spotify Star
57 Views
1 replies
0 likes
PlanPremiumCountryThe Czech RepublicDevice(iPhone 17 Pro, iPad Pro, MacBook Air 2015)Operating System(iOS 26, MacOS) My Question or IssueHow can I delete/disconnect from my account devices I have no longer access to? I am speaking of the Apple Watch ...
Plan Premium Country The Czech Republic Device (iPhone 17 Pro, iPad Pro, MacBook Air 2015) Operating System (iOS 26, MacOS) My Question or Issue How can I delete/disconnect from my a...
Moderator
102 Views
1 replies
0 likes
I thought at one point, there was a part of your account that showed its age. Is that feature no longer available or is it hidden?
I thought at one point, there was a part of your account that showed its age. Is that feature no longer available or is it hidden?
Spotify Star
66 Views
1 replies
0 likes
PlanPremiumCountryUnited States For several reasons. Here are a few: - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The fact that it is an ad, and that it is not disclosed that this is an ad, ma...
Plan Premium Country United States For several reasons. Here are a few: - I have good reason to believe that artists pay to have their music shown there. That makes it an ad. The f...
68 Views
0 replies
0 likes
