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I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
552540 Views
991 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131013 Views
74 replies
12 likes
PlanFamily PremiumCountryCanadaDevice(iPhone SE, Acer Chrome, ) My Question or IssueMy aunt offered my husband and I to join her family premium account, and we have enjoyed years of curating playlists, while she foot the bill. She has since come upon...
Plan Family Premium Country Canada Device (iPhone SE, Acer Chrome, ) My Question or Issue My aunt offered my husband and I to join her family premium account, and we have enjoy...
Spotify Star
30 Views
1 replies
0 likes
Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significantly affects me. Spotify’s recommendation system fi...
Under Article 22 of the General Data Protection Regulation (GDPR), I have the right to object to fully automated processing of my personal data, especially when it produces legal effects or significa...
Regular
1169 Views
7 replies
2 likes
PlanPremiumCountry United States DeviceDell LaptopOperating SystemWindows My Question or IssueI recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tri...
Plan Premium Country United States Device Dell Laptop Operating System Windows My Question or Issue I recently updated my spotify profile and had no issues, how...
Newbie
18992 Views
17 replies
1 likes
Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please.Thanks.
Regardless of how I access the Community portal (Windows, Ipad, Android), I find that the image was not placed by me and has no relation to me. How can that be changed, please. Thanks.
Regular
53 Views
2 replies
0 likes
Spotify sent this mail to me, what does this mean? I never sent them a requestWe have complied with your deletion request by deleting and/or anonymizing your personal data so that it no longer identifies you.Please refer to our Privacy Policy for mor...
Spotify sent this mail to me, what does this mean? I never sent them a request We have complied with your deletion request by deleting and/or anonymizing your personal data so that it no longer id...
Moderator
55 Views
1 replies
0 likes
PlanPremium FamilyCountryCanadaDevicePixel 7Operating SystemAndroid 14 My Question or IssueMy emailed concert recommendations are recommending shows in Quebec, even though my location settings on my account are (and have always been) set to Ontario. ...
Plan Premium Family Country Canada Device Pixel 7 Operating System Android 14 My Question or Issue My emailed concert recommendations are recommending shows in Quebec, even though my...
Visitor
6880 Views
15 replies
0 likes
i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country
i live in the same house that my partner lives, but spotify don't allow me to join to the Duo Plan that my partner pay, because it says that we are not in the same country
Visitor
4961 Views
10 replies
1 likes
It says my email address is already connected to an account. I can't chat to Help because it asks for me to sign in to do so, which I can't do. The account was setup as a FREE account in August, and has been used a handful of times since. Setup on iP...
It says my email address is already connected to an account. I can't chat to Help because it asks for me to sign in to do so, which I can't do. The account was setup as a FREE account in ...
Spotify Star
42 Views
1 replies
0 likes
I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, logging out/in, looking through the Playback settings...
I'm in Australia, on a family plan and everyone else in my family has had the DJ feature for several weeks now, but I still don't. I've tried on iOS and desktop, updating and reinstalling the app, ...
Newbie
12831 Views
28 replies
3 likes
I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...
I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...
Newbie
63543 Views
47 replies
167 likes
PlanPremium familyCountryCanada Device Samsung Galaxy s20 feOperating System My Question or IssueI am trying to listen to audiobooks but it says i havw used the 15 hours which i have not and when i search the time i have used it says the same ( 0 hou...
Plan Premium family Country Canada Device Samsung Galaxy s20 fe Operating System My Question or Issue I am trying to listen to audiobooks but it says i h...
Newbie
7944 Views
24 replies
2 likes
Plan Family Premium plan Country France Device Pixel 8 Operating System Android My Question or Issue Hi everyone,I ( main account) purchased a family plan for me and 4 siblings two months ago, but I'm planning to move to australia for an exchange pro...
Plan Family Premium plan Country France Device Pixel 8 Operating System Android My Question or Issue Hi everyone, I ( main account) purcha...
Moderator
110 Views
2 replies
0 likes
Hello!I live in Greece.I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home.Some years ago I uploaded an album of mine on Spotify.Now I want to change the artist pic. I see that I have to log in as an artist. The onl...
Hello! I live in Greece. I have the Spotify Premium Duo plan running on a Desktop computer with Windows 10 Home. Some years ago I uploaded an album of mine on Spotify. Now I want to change the ar...
Casual Listener
801 Views
2 replies
0 likes
PlanFree/PremiumCountryI receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new account with the same email I have been receiving monthly upd...
Plan Free/Premium Country I receive emails every month from Spotify for artists but when I tried to log into my account using the email, it says I don’t have an account. I signed up for a new acco...
Spotify Star
44 Views
1 replies
0 likes
Hey, Me and my sister share a Premium Duo Abo. She is the main-user.We want to change our roles. I want to become the main-user (to be able to use the included listening time for audio books) and she shall be the co-user.How can we manage that? My id...
Hey, Me and my sister share a Premium Duo Abo. She is the main-user. We want to change our roles. I want to become the main-user (to be able to use the included listening time for audio boo...
Newbie
919 Views
4 replies
1 likes
PlanPremiumCountryUnited States My Question or IssueFor the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating Spotify at all. When I first received these, I changed both my Facebo...
Plan Premium Country United States My Question or Issue For the past week or so I have received numerous notification emails of "New login to Spotify" when I am not using or activating S...
Newbie
45842 Views
16 replies
5 likes
I don't see where to delete old, outdated payment methods. I can add a new one but not remove old ones.
I don't see where to delete old, outdated payment methods. I can add a new one but not remove old ones.
Visitor
4855 Views
2 replies
0 likes
PlanPremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an old friend on my family plan who I've tried to cut off. I haven't removed them ...
Plan Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I h...
Newbie
27559 Views
6 replies
2 likes
PlanFamily Premium My Question or IssueSo, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly service. I have tried another music app before and can't use it, t...
Plan Family Premium My Question or Issue So, let me start by saying that having no livechat, no contact form, no phone number is unacceptable on a company where you are paying a monthly se...
Moderator
15432 Views
15 replies
0 likes
Plan: DuoCountry: UKDevice: Any My Question or IssueI've just signed up for a Duo account for my wife and I. When I go into the plan settings, it says I can add someone, but it's greyed out. It seems it's asking me to add my home address first. Probl...
Plan: Duo Country: UK Device: Any My Question or Issue I've just signed up for a Duo account for my wife and I. When I go into the plan settings, it says I can add someone, but it's greye...
Spotify Star
59 Views
1 replies
0 likes
