Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Si pareja cuenta con un plan duo, me envio la invitación para la segunda cuenta, la acepto y todo bien, pero al momento de entrar a la aplicación me sigue saliendo qué escoja un plan premium
PlanFreeCountry U.S.A.DeviceiPhone 6Operating SystemiOS 11 My Question or Issue When using the Spotify iOS App, sometimes I will try to listen to a song and get bombarded with 5 or 6 ads in a row. I know I have a Free subscription, but I’m pretty sur...
I receive email from you in Spanish or a language similar to it . Why? Im from Norway so find it a bit irritating I know someone have been using my account and have taken the steps to stop that . Can you see where they are using it ? And if its any w...
There's no details around payment/charging timing in Terms and Conditions. Any info?
when I go to register it says I am not eligible for the student discount, I am a student however. How do I get the discount?
Unsupported countries?
Cambié de número telefónico, y necesito cambiarlo para poder acceder con el actual número. Cómo hago?
Planduo planCountrycanadaDeviceandroid devicesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have been paying for a duo account for awhile now.... i thought my girlfriend has done everything... only to find out that una...
I'm using premium but I can't like any songs or add them to my library and I can't follow artistsPlanPremiumCountryNigeria DeviceHuawei Y9Operating SystemAndroid 9My Question or IssueI'm using premium but I can't like any songs or add them to my libr...
quiero pagar en $argentinos mi plan premium, ya que la tarjeta me cobra en dólares
Recently I noticed that aparently it's completely normal to see our username on the top right of the desktop app, right after our profile pick, but idk why I don't see my username or display name at all. PlanFreeCountryChileDeviceDesktopOperating Sys...
Okay so I recently started a subscription with Spotify under the student discount, but while going through my account activity i saw the that the $4.99 fee was charged twice. Confused, i check the help pages to see what the deal was. Spotify's soluti...
Everytime I install the app and try to log in. It shows that either my email or password is wrong. Sometimes I even tried changing password but it doesn't work.
invito a agregar otra cuenta y dice que no pueden comprobar que viva junto a mi
My credit card is being billed $17 per month by Spootify but neither my wife nor I have a Premium Spotify account! Both accounts show as "Free". There is NOBODY at Spotify to reach out to for canceling this charge that I CANNOT FIND anywhere on our a...
PlanPremiumCountrySwedenDeviceSamsung Galaxy Note 10+Operating SystemAndroid...something, the latest i guess Spotify has been offline the whole day on my phone. Works just fine on PC but on my phone bupkus... I rebooted, logged out etc. but now i can...
Based in: New Zealand My son is on my Premium Family plan, but is getting charged for Premium Individual (I assume, based on the amount) every month. We can't find any account that is subscribed to Premium Individual. Is there a way to find it, from ...
My app is updated but there's no karaoke mode when I scroll down. I already tried logging in and out but it doesn't show up. My friends have karaoke mode on theirs, so I know it's not a problem with Spotify itself.
Hi I would like to ask something. I had free 3months premium. Now a friend invite me to duo and I admitted. What about my previous account? Automatically turned to duo? Or they would take my money to premium?
Every time I tried to put my CC info or connect, PayPall got the message that smth was wrong with my country; after I checked my bank app, I was shocked that I was charged... 3 times!And I tried to change my country to my current location, but It did...