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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5338 Views

0 replies

6 likes

  • 5338 Views
  • 0 replies
  • 6 likes

Volume normalization malfunction

PlanPremiumCountryBelgiumDeviceSamsung Galaxy S20FEOperating SystemAndroid 13 My Question or IssueA day, around one month ago, I noticed that my audio quality had decreased. Like, songs that I had already listened to 20+ times suddenly seemed slightl...

Newbie

Plan Premium Country Belgium Device Samsung Galaxy S20FE Operating System Android 13   My Question or Issue A day, around one month ago, I noticed that my audio quality had decreased. ...

12 Views

0 replies

0 likes

  • 12 Views
  • 0 replies
  • 0 likes

Android client recognizes USB DAC Devices as Bluetooth Device

PlanPremium DeviceRedmi Poco F5 Operating SystemAndroid 15 My Question or IssueAndroid client recognizes USB DAC Devices as Bluetooth Device  

Newbie

Plan Premium   Device Redmi Poco F5   Operating System Android 15   My Question or Issue Android client recognizes USB DAC Devices as Bluetooth Device      &...

33 Views

0 replies

0 likes

  • 33 Views
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Superuser Contribution New Layout for Adding Songs to Playlist interferes with system controls

PlanPremiumCountryUSADeviceSamsung Galaxy S24Operating SystemAndroid My Question or IssueIs there a way to either revert the layout back to how it used to be (with the "Done" button), or increase the grabbable target area to swipe down the list? Swip...

Newbie

Plan Premium Country USA Device Samsung Galaxy S24 Operating System Android   My Question or Issue Is there a way to either revert the layout back to how it used to be (with the "Done"...

Yordan

Moderator

48 Views

1 replies

0 likes

  • 48 Views
  • 1 replies
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Solved!!Superuser Contribution Liked Songs Section on Artist Page

Hi, early this month i changes my plan from Premium to Free, but i notice that after i changes my plan, the liked songs section on the artist page are not showed up on the android app anymore, while on the desktop app the section are still visible. I...

Casual Listener

Hi, early this month i changes my plan from Premium to Free, but i notice that after i changes my plan, the liked songs section on the artist page are not showed up on the android app anymore, while ...

Softex

Casual Listener

83 Views

2 replies

0 likes

Android
App
artist page
Free
liked songs
  • 83 Views
  • 2 replies
  • 0 likes

Samsung Soundbar (lossless issiues)

PlanPremiumMy Question or IssueI’m running into a frustrating issue with my Samsung Soundbar S60B and I’m hoping someone here might have insight. Here’s the situation: My soundbar appears in Spotify under AV and Bluetooth, so playing music works perf...

Newbie

Plan Premium My Question or Issue I’m running into a frustrating issue with my Samsung Soundbar S60B and I’m hoping someone here might have insight.   Here’s the situation:   My soun...

CryticalAce

Spotify Star

141 Views

1 replies

0 likes

  • 141 Views
  • 1 replies
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Superuser Contribution Android Auto displaying wrong podcast length

PlanPremiumCountryUKDevicePixel 9 Pro & BMWOperating SystemAndroid 16iDrive 7Spotify version 9.0.78.1116 My Question or IssueWhen listening to podcasts in android auto, the wrong podcast length is displayed. Displaying something like 32:00/30:00 The ...

Casual Listener

Plan Premium Country UK Device Pixel 9 Pro & BMW Operating System Android 16 iDrive 7 Spotify version 9.0.78.1116   My Question or Issue When listening to podcasts in android aut...

AlejaR

Moderator

140 Views

5 replies

0 likes

android auto
length
podcast
  • 140 Views
  • 5 replies
  • 0 likes

Superuser Contribution spotify connect

PlanPremiumCountryUnited Kingdom Device(Samsung Galaxy Tab s9 5G)Operating System(Android) My Question or IssueI do not have WIFI so i only use mobile data which i have unlimited of. Now my bose home speaker doesn't seem to show up in devices to conn...

Casual Listener

Plan Premium Country United Kingdom   Device (Samsung Galaxy Tab s9 5G) Operating System (Android)   My Question or Issue I do not have WIFI so i only use mobile data which i hav...

b4u2

Casual Listener

122 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution The playlist downloaded to the SD card disappears.

PlanPremiumCountryJapanDeviceSamsung Galaxy A52 5GOperating SystemAndroid 14One UI Version6.1Spotify Version9.0.78.1116The SD card I'm usingSanDisk microSD Card 1TB UHS-I U1 Class 10 (SDSQUAC-1T00-GH3MA) My Question or IssueI usually download playlis...

Casual Listener

Plan Premium Country Japan Device Samsung Galaxy A52 5G Operating System Android 14 One UI Version 6.1 Spotify Version 9.0.78.1116 The SD card I'm using SanDisk microSD Card 1TB UHS-I U1...

MihailY

Moderator

159 Views

4 replies

0 likes

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Superuser Contribution Show the artist's name on the lock screen

On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 characters and no dots would be helpful. I think the bes...

Newbie

On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 chara...

Maria

Moderator

72 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Mix Feature Bug/Not Working Properly

PlanPremiumCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI am having a major issue with the new Mix feature that just rolled out to my device in beta. For context, I am trying to make a transition from about 1 minute in...

Casual Listener

Plan Premium Country United States Device Samsung Operating System Android   My Question or Issue I am having a major issue with the new Mix feature that just rolled out to my device i...

Jamal1389

Casual Listener

217 Views

2 replies

0 likes

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  • 2 replies
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Spotify says I'm offline when using data?

PlanFreeCountryUSDevicePixel 7 pro Operating SystemAndroid My Question or IssueSpotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and storage clear, and clean reinstalling, but nothing fixes it. How do I fix this?

Casual Listener

Plan Free Country US Device Pixel 7 pro  Operating System Android   My Question or Issue Spotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and ...

Billy-J

Spotify Star

88 Views

3 replies

0 likes

  • 88 Views
  • 3 replies
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Superuser Contribution Only one artist plays when playlist shuffled

PlanFreeCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueI have a playlist containing 579 songs with a run time of over 31 hours. For the past few hours, every time I've shuffled this playlist, only one specific artist pl...

Casual Listener

Plan Free Country USA Device Google Pixel 4a Operating System Android 13   My Question or Issue I have a playlist containing 579 songs with a run time of over 31 hours. For the past fe...

OscarDC

Moderator

170 Views

6 replies

0 likes

playlist
Playlists
shuffle
smart shuffle
  • 170 Views
  • 6 replies
  • 0 likes

Superuser Contribution [Android] Spotify pausing itself when charging phone

PlanFreeCountryPolandDeviceSamsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphonesOperating SystemAndroid My Question or IssueSpotify pausing itself when charging phone. It pausing ...

Newbie

Plan Free Country Poland Device Samsung Galaxy A40, Samsung Galaxy A41, Motorola moto g42, Samsung Galaxy A42 5G, Xiaomi Redmi 9 - tried on some smartphones Operating System Android &nbs...

AlejaR

Moderator

68 Views

1 replies

0 likes

  • 68 Views
  • 1 replies
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Superuser Contribution App crashing when clicking subtitles in podcast.

PlanFree/PremiumCountryUsaDeviceSamsung s25Operating SystemAndroid My Question or Issue When playing a podcast, I was trying to highlight and copy a subtitle in a podcast. It crashed the whole app. Easily repeatable.

Newbie

Plan Free/Premium Country Usa Device Samsung s25 Operating System Android    My Question or Issue   When playing a podcast, I was trying to highlight and copy a subtitle in ...

MihailY

Moderator

112 Views

3 replies

1 likes

Android
bug
Crash
podcast
Samsung
subtitle
  • 112 Views
  • 3 replies
  • 1 likes

Superuser Contribution Lyrics scroll faster than the song

Plan PremiumCountry NigeriaDevice redmi K50 Operating system Android Fault informationWhen playing a song, the lyrics and progress bar scroll significantly faster than the song.This problem is most likely caused by Crossfade. The lyrics scrolling off...

Regular

Plan  Premium Country  Nigeria Device  redmi K50  Operating system   Android    Fault information When playing a song, the lyrics and progress bar s...

Ivelina

Moderator

363 Views

8 replies

0 likes

Lyrics are faster than songs
Ongoing Issues
Wrong Lyrics
  • 363 Views
  • 8 replies
  • 0 likes

Superuser Contribution From a distance

I want to be able to start, play, and turn off the music even if I'm not physically there.

Casual Listener

I want to be able to start, play, and turn off the music even if I'm not physically there.

OscarDC

Moderator

449 Views

5 replies

0 likes

  • 449 Views
  • 5 replies
  • 0 likes

Superuser Contribution Search order issues

Plan PremiumCountry United States Devicemoto g stylus 5GOperating SystemAndroid 12My Question or IssueSongs don't change order in search after you play them

Regular

  Plan Premium Country United States    Device moto g stylus 5G Operating System Android 12 My Question or Issue Songs don't change order in search after you play them&nb...

OscarDC

Moderator

90 Views

3 replies

0 likes

  • 90 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android reset deleted ALL my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAll my playlists were wiped out when my Android was reset. I have the Spotify playlists on my...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue All my ...

Yordan

Moderator

146 Views

4 replies

0 likes

  • 146 Views
  • 4 replies
  • 0 likes