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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27746 Views
  • 13 replies
  • 33 likes
  • 27746 Views
  • 13 replies
  • 33 likes

Shuffling using the play button?

PlanPremiumCountryUSA Deviceiphone 13Operating Systemios 15.6.1 My Question or IssueSay I have a playlist. I put it on shuffle mode. It USED to be the case that when I hit the "play" button -- it gave me a shuffled track, and when I hit the play butt...

  • Visitor
  •     Plan Premium Country USA   Device iphone 13 Operating System ios 15.6.1   My Question or Issue Say I have a playlist. I put it on shuffle mode. It USED to be the ...
  • Dene111
  • Regular
  • 345 Views
  • 3 replies
  • 5 likes
  • 345 Views
  • 3 replies
  • 5 likes

Kids Spotify App

Plan - Premium family Country - USA Device - Apple Watch 6 SE Apple iphone 12Operating SystemiOS 16 and all update performed Still having trouble, I purchased Apple cellular watches for my kids and a family Spotify plan to find out we can’t run kids ...

  • Visitor
  • Plan - Premium family  Country - USA   Device - Apple Watch 6 SE                Apple iphone 12 Operating System iOS 16 and all update per...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application but nothing to do. Solutions? Shall I wait a few day...

  • Newbie
  • Hi, I paid for the annual spotify plan, they scaled my money but on the app it doesn't appear that I have the premium plan. I have already logged out and logged in, even reinstalled the application b...
  • AlejaR
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Offline music cannot be played if I am not connected to WiFi/4g

DeviceiPhone 11 Operating SystemSpotify version: 8.7.62.409iOS version: 15.6.1 My Question or IssueHello, I have Spotify premium (Belgium) and for the last 2 days, I can't play my music offline without being connected to the internet (WiFi or 4G). I ...

  • Regular
  • Device iPhone 11   Operating System Spotify version: 8.7.62.409 iOS version: 15.6.1   My Question or Issue Hello,   I have Spotify premium (Belgium) and for the last 2 days, ...
  • gillouche
  • Regular
  • 320 Views
  • 4 replies
  • 0 likes
  • iOS
    Offline Music.
  • 320 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Clear and pause recently played

PlanPremiumCountryItalyDeviceiPhone 8Operating SystemiOS 16.0 My Question or IssueHello,does anyone know how to clear and pause Spotify recently played?

  • Visitor
  • Plan Premium Country Italy Device iPhone 8 Operating System iOS 16.0   My Question or Issue Hello, does anyone know how to clear and pause Spotify recently played?
  • user-removed
  • Not applicable
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local Files

PlanPremiumCountryUSADevice(iPhone 13 Pro Max, Macbook Air)Operating System(iOS 14) My Question or Issue I’m on an iPhone 13 Pro Max and I also use a Macbook Air just in case it’s any help. Excuse my crudeness but I have tried literally every solutio...

  • Newbie
  •   Plan Premium Country USA Device (iPhone 13 Pro Max, Macbook Air) Operating System (iOS 14)   My Question or Issue   I’m on an iPhone 13 Pro Max and I also use a Macbook A...
  • etspanja
  • Visitor
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suggested tracks keep playing in a playlist over 15 songs

PlanFreeCountry DeviceiPhone XSOperating System(iOS 14 My Question or IssueI created a playlist that has roughly forty songs (last about an hour and a half, I think), and it keeps playing suggested tracks. I don’t have auto play on, either. I listene...

  • Casual Listener
  • Plan Free Country   Device iPhone XS Operating System (iOS 14   My Question or Issue I created a playlist that has roughly forty songs (last about an hour and a half, I think), an...
  • hatemakingnewaccount
  • Newbie
  • 1404 Views
  • 2 replies
  • 0 likes
  • 1404 Views
  • 2 replies
  • 0 likes

Error when skipping tracks in car

Hello, I'm having an issue continually in my car… phone plugged in via USB, honda civic 2009. When I press previous track button on steering wheel, Spotify goes to next track. When I press next track, Spotify goes to next track. There is no issue wit...

  • Newbie
  • Hello, I'm having an issue continually in my car… phone plugged in via USB, honda civic 2009.   When I press previous track button on steering wheel, Spotify goes to next track. When I press n...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution Skipping songs to play on a radio instead.

PlanPremiumCountryUnited StatsDeviceMy iPhone 8+ and my girlfriends iPhone XROperating SystemBoth on the latest operating system. My Question or IssueWhile in a group session with my girlfriend, trying to play a song/album will skip said song/album a...

  • Visitor
  • Plan Premium Country United Stats Device My iPhone 8+ and my girlfriends iPhone XR Operating System Both on the latest operating system.   My Question or Issue While in a group session...
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Lyrics not showing up

PlanPremium MiniCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Okay so currently right now i bough premium a day, whenever i sub to premium, my lyrics gone...

  • Newbie
  • Plan Premium Mini Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Dian
  • Spotify Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with shuffle and repeat

PremiumHong Kong DeviceIPhone 13Operating SystemiOS My Question or IssueI keep having issues with the shuffle and repeat. This problem started a couple of days ago but now it's really getting on my nerves. My device keeps automatically turning on the...

  • Newbie
  •     Premium Hong Kong   Device IPhone 13 Operating System iOS   My Question or Issue I keep having issues with the shuffle and repeat.    This problem start...
  • Eni
  • Moderator
  • 1288 Views
  • 5 replies
  • 2 likes
  • 1288 Views
  • 5 replies
  • 2 likes

Lyics sharing / Canvas still not working

PlanPremiumCountryAzerbaijan DeviceiPhone 7Operating SystemiOS 15.6.1 My Question or IssueLyrics sharing button is not showing. Also i couldn't activate Canvas. Cause there's no option to choose "canvas"

  • Casual Listener
  • Plan Premium Country Azerbaijan   Device iPhone 7 Operating System iOS 15.6.1   My Question or Issue Lyrics sharing button is not showing. Also i couldn't activate Canvas. Cause ...
  • MateusM
  • Spotify Star
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Superuser Contribution Your Episodes on Apple Watch

PlanPremiumCountrySlovakiaDeviceApple Watch 6 My Question or IssueHello,I would like to ask a question:When I am going on the apple watch to “your library” -> “podcasts” -> “your episodes” the last saved episode is automatically played.I cannot see w...

  • Casual Listener
  • Plan Premium Country Slovakia Device Apple Watch 6   My Question or Issue Hello, I would like to ask a question: When I am going on the apple watch to “your library” -> “podcasts” -...
  • Lyubka
  • Moderator
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't download

I am premium member . now I can't download songs .it shows that remove all downloads from another device to listen offline . how should I do that

  • Visitor
  • I am premium member . now I can't download songs .it shows that remove all downloads from another device to listen offline . how should I do that
  • Eni
  • Moderator
  • 955 Views
  • 1 replies
  • 0 likes
  • 955 Views
  • 1 replies
  • 0 likes

Hidden song can not be shown again

I accidentally Hiddet a song. When I try to show the song again, nothing happens. I can show and hide other songs at will. Just this Song is not going to show again no matter if I try it on my iPhone oron my iPadPlanPremium Device(iPhone 11 Pro Opera...

  • Casual Listener
  • I accidentally Hiddet a song. When I try to show the song again, nothing happens. I can show and hide other songs at will. Just this Song is not going to show again no matter if I try it on my iPhone...
  • Amayy
  • Spotify Star
  • 232 Views
  • 3 replies
  • 0 likes
  • 232 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium iPhone 11 Philippines

Hi!every time I play a song, half way through it changes to another song from a random playlist. It keeps on changing despite of doing everything I read here. I have an Individual Premium Plan. Haven't logged in to any other device. I have reset, log...

  • Visitor
  • Hi! every time I play a song, half way through it changes to another song from a random playlist.  It keeps on changing despite of doing everything I read here.   I have an Individual Pr...
  • Alex
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution playback constantly keeps reshuffling after connecting to bluetooth

PlanPremiumCountryUSADeviceiPhone 13 ProOperating SystemiOS 15 (and also now on 16 beta) My Question or IssueEver since I switched back to iPhone I've noticed that when I connect to my Ford F150 bluetooth, whatever I was last playing switches shuffle...

  • Regular
  • Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 15 (and also now on 16 beta)   My Question or Issue Ever since I switched back to iPhone I've noticed that when I con...
  • OscarDC
  • Moderator
  • 1277 Views
  • 8 replies
  • 0 likes
  • bluetooth
    Ford
    iOS
    shuffle
  • 1277 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify starts by itself and blasts music on my bluetooth speakers in the middle of the night.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy spotify turns on by itself at random times in the middle of the night and starts blasting ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My spot...
  • Jeremy
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Is it possible to turn off story telling by genius?

This story which is showed up instead of normal lyrics is the most annoying thing in this app! Is there any chance to get rid of it? Example of that story is on the attachment photo

  • Newbie
  • This story which is showed up instead of normal lyrics is the most annoying thing in this app! Is there any chance to get rid of it? Example of that story is on the attachment photo 
  • Manolofight
  • Newbie
  • 4767 Views
  • 2 replies
  • 1 likes
  • 4767 Views
  • 2 replies
  • 1 likes

Superuser Contribution Heartstopper playlist opens

PlanFree/PremiumCountrySwedenDeviceiPhone 13 miniOperating SystemiOS 15.6.1 My Question or IssueWhenever I click on any song through the search bar the Heartstopper playlist opens and I immediately get ads even though I just watched an ad. Why is Hea...

  • Visitor
  • Plan Free/Premium Country Sweden Device iPhone 13 mini Operating System iOS 15.6.1   My Question or Issue Whenever I click on any song through the search bar the Heartstopper playlist ...
  • Jeremy
  • Spotify Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes