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iOS (iPhone, iPad)

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30678 Views

40 replies

9 likes

  • 30678 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95404 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1031 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293846 Views

60 replies

15 likes

  • 293846 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123748 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Superuser Contribution Can’t search downloads when not connected to internet & offline mode is off

The search page gets stuck loading when you try to search for downloaded music, you’re not on a network and the app is not set to offline. You can work around it by setting the app to offline temporarily, but that’s not a permanent solution since you...

Casual Listener

The search page gets stuck loading when you try to search for downloaded music, you’re not on a network and the app is not set to offline. You can work around it by setting the app to offline tempora...

jacquesvfd

Casual Listener

2866 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution I can't use one of my friend's playlists anymore. It's public.

Suddenly I can't use a playlist I used to use all of the time. It's public. My other friend can still use it. I deleted it and re-added it. My friend made me a collaborator. I still can't use it. What should I/he do?

Newbie

Suddenly I can't use a playlist I used to use all of the time. It's public. My other friend can still use it. I deleted it and re-added it. My friend made me a collaborator. I still can't use it. Wha...

MihailY

Moderator

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone calls won't come in while playing Spotify

I've had two incidents with this. I'll be listening to music on Spotify then I'll get a notification of a voicemail. But I never heard a call come in.

Casual Listener

I've had two incidents with this. I'll be listening to music on Spotify then I'll get a notification of a voicemail. But I never heard a call come in.

MihailY

Moderator

8010 Views

11 replies

2 likes

  • 8010 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Can't Add More Local Files

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemiOS 16.4.1Spotify 8.8.24.312My Question or IssueAll of the local files I have uploaded so far still work and I can play them on my pc and my iPhone, but Spotify won't let me downlo...

Casual Listener

Plan Premium Country United States Device iPhone 13 Pro Max Operating System iOS 16.4.1 Spotify 8.8.24.312 My Question or Issue All of the local files I have uploaded so far still work and ...

Kiril

Moderator

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

Download button not showing

PlanPremiumCountryUnited Kingdom Device(iPhone 14)Operating System(iOS 16.1.1.) My Question or IssueThe download button is not showing and I’m not able to add songs to my library to listen to offline. I have tried restarting my phone, reinstalling th...

Newbie

Plan Premium Country United Kingdom  Device (iPhone 14) Operating System (iOS 16.1.1.)   My Question or Issue The download button is not showing and I’m not able to add songs to m...

Prague

Community Legend

1051 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Sorting starred

Yesterday Tuesday April 11, 2023 my starred list was alphabetically sorted even after I added new songs. This morning I went to play my starred playlist where I left off but it was all messed up. How can I fix it back to the way it was

Visitor

Yesterday Tuesday April 11, 2023 my starred list was alphabetically sorted even after I added new songs. This morning  I went to play my starred playlist where I left off but it was all messed u...

Eni

Moderator

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

[Premium user] iOS app prompting me with voting adverts on the Home Screen

Today, I’ve noticed that when I open the Spotify app I’m getting prompts to register to vote. I don’t really understand why these are popping up as I’m a premium user.

Newbie

Today, I’ve noticed that when I open the Spotify app I’m getting prompts to register to vote. I don’t really understand why these are popping up as I’m a premium user.

469 Views

0 replies

1 likes

  • 469 Views
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  • 1 likes

Superuser Contribution last ios 16 updates + carplay error

Hi, with last ios 16 upd I'm having random problems to play contents. I mean, In some podcast sometimes appears a message "El contenido no está disponible" (content is not available). It sound strange becuase I'm suscribed to these podcast from a lon...

Casual Listener

Hi, with last ios 16 upd I'm having random problems to play contents. I mean, In some podcast sometimes appears a message "El contenido no está disponible" (content is not available). It sound strang...

MihailY

Moderator

662 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Is Spotify using internet to play the music for downloaded songs?

At work, I can not use the office internet to play music or video. I would like to use spotify on my phone. I have several libraries downloaded, so I am wondering : if I am connected to internet and playing downloaded songs, will spotify use internet...

Casual Listener

At work, I can not use the office internet to play music or video. I would like to use spotify on my phone. I have several libraries downloaded, so I am wondering : if I am connected to internet and ...

Reureuil

Casual Listener

3648 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

An error occured, please try again

I have searched the help files and there does not appear to be a definitive answer to this issue which seems to keep popping up. I have tried ALL the options suggested from hard resets, clean installs, disconnecting and signing out of all devices, et...

Newbie

I have searched the help files and there does not appear to be a definitive answer to this issue which seems to keep popping up. I have tried ALL the options suggested from hard resets, clean install...

abhinav4

Visitor

872 Views

1 replies

1 likes

  • 872 Views
  • 1 replies
  • 1 likes

Superuser Contribution New tiktok-like home page stories get scrobbled on last.fm (please help find a fix)

PlanPremiumCountryPolandDeviceiPhone 14 pro maxOperating SystemiOS 16.4 My Question or Issue Hi, after the update that added Tiktok-like (stories) playlist posts with songs with little videos (similar to the „canvas” feature) play on the home page (a...

Gig Goer

Plan Premium Country Poland Device iPhone 14 pro max Operating System iOS 16.4   My Question or Issue   Hi, after the update that added Tiktok-like (stories) playlist posts ...

Alex

Spotify Legend

934 Views

1 replies

0 likes

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  • 1 replies
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New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

Spotify Star

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget!   After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify a...

MattSuda

Spotify Star

23298 Views

1 replies

2 likes

  • 23298 Views
  • 1 replies
  • 2 likes

Superuser Contribution Rewind button stuck

PlanPremiumCountryiPhone 14 pro maxOperating iOS 16 My Question or IssueWhenever I hold the back button to try to rewind a couple seconds within the song it gets stuck in this constant rewind loop. The only way I’m able to make it stop is by restarti...

Newbie

  Plan Premium Country iPhone 14 pro max Operating  iOS 16   My Question or Issue Whenever I hold the back button to try to rewind a couple seconds within the song it gets stu...

Lyubka

Moderator

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

4 spellistor

jag vill bygga ett ljudsystem med Spotify med fyra spellistor så det blir lätthanterligt och lagligt i fyra olika zoner med olika spellistor.Det ska helst gå att styra från mobilKan ni hjälpa mig hur jag får ihop det med er?MvhLars

Visitor

jag vill bygga ett ljudsystem med Spotify med fyra spellistor så det blir lätthanterligt och lagligt i fyra olika zoner med olika spellistor. Det ska helst gå att styra från mobil Kan ni hj...

383 Views

0 replies

0 likes

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Curated playlists get out of sync

PlanPremiumCountryUSADeviceMacBook Pro and iPhone 14 My Question or IssueIn my home, i have a MacBook that i have connected to my stereo system. It remains in place and i pretty much only use it for playing music. I have an instance of Spotify up on ...

Casual Listener

Plan Premium Country USA Device MacBook Pro and iPhone 14   My Question or Issue In my home, i have a MacBook that i have connected to my stereo system. It remains in place and i pretty ...

443 Views

0 replies

0 likes

  • 443 Views
  • 0 replies
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Superuser Contribution The button to share my lyrics has disappeared, and I can’t fix It.

I used to be able to share my lyrics, but now the button to share lyrics will not even come up. I’ve offloaded the app re-download it, logged out. Nothing will fix it.

Casual Listener

I used to be able to share my lyrics, but now the button to share lyrics will not even come up. I’ve offloaded the app re-download it, logged out. Nothing will fix it.

Eni

Moderator

917 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Local files says it's downloaded, but not playing on app (iPhone 11)

PlanPremiumDeviceiPhone 11Operating SystemiOS 14.6Computer: Windows 10 I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone put everything from my old iPhone to my new one. I didn't know that my loc...

Casual Listener

Plan Premium Device iPhone 11 Operating System iOS 14.6 Computer: Windows 10   I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone pu...

Eni

Moderator

1678 Views

3 replies

0 likes

  • 1678 Views
  • 3 replies
  • 0 likes

Superuser Contribution Grey cover art when changing songs

PlanPremiumCountryFrance DeviceiPhone 14 ProOperating System(iOS 16.4) My Question or IssueHello everyone! When I use Spotify on iOS, the cover art of my songs stay grey for a few seconds every time I switch to the next song. It happens even if the s...

Casual Listener

Plan Premium Country France   Device iPhone 14 Pro Operating System (iOS 16.4)   My Question or Issue Hello everyone! When I use Spotify on iOS, the cover art of my songs st...

Lyubka

Moderator

1133 Views

3 replies

0 likes

  • 1133 Views
  • 3 replies
  • 0 likes