Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...
Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...
Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...
PlanPremiumDeviceiPhone 11Operating SystemiOS 14.6Computer: Windows 10 I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone put everything from my old iPhone to my new one. I didn't know that my loc...
Plan: PremiumCountry: US Device: Apple WatchOperating System: 7.6.1 My Question or Issue:I added a playlist to Apple Watch, and then I must have removed that playlist from my iPhone before removing it from my Watch because now I cannot remove it from...
Plan: PremiumCountry: Nigeria Device: Samsung S21Operating System: Android 11 My Question or Issue: The option to display lyrics is not on my Spotify at all both via browser or Spotify app
We are increasingly having issues where 'something went wrong', and Spotify doesn't work (on recent model iPhones and MacBooks that we keep updated), and now this is the third time I have had Spotify become useless on a device for a prolonged period ...
Hi so I am trying to make a shortcut with ios 12 and I was looking into uri's and i have a question that i havent been able to find the answer to anywhere on the web. Is there a URI or a deep link to your "favorite songs"? I'd call it your music libr...
PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueHi, i noticed a few months ago there is a wrong translation of spotify app in italian.The correct translation of text in the screenshot is: “Radio sulla ba...
PlanPremiumCountryUSADeviceiPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted a playlist out of resentment and it's been more than 90 days. Is there a backend employee who can work some magic to recover it? I...
PlanPremiumCountryUSDeviceSamsung Galaxy S10Operating System Android My Question or IssueThis is my second post on this issue.My previous was beginning of last year. Spotify has removed the Radio algorithms from their platform it seems. There is no w...
PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 14.4.2 My Question or Issuei love the Daily Mixes and i use all 6 often. but lately, they have been disappearing. sometimes i can only see 2 or 3 of them on the Home screen of the Spotify app. s...
My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help.Support tells me to reinstall the app, but admits I would lose my music libraries, which I would have ...
when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.
PlanPremiumCountryAustralia DeviceiPad Pro 12.9 (2nd generation)Operating SystemiPadOS 14.7.1 My Question or IssueI would like to subscribe to a number of podcasts that have recently moved host to Parcast. But I do not want to listen to them using th...
PlanPremiumCountryUSADeviceWatch series 6Operating Systemwatchos 7 My Question or IssueWhen listening to music through a device being controlled by spotify connect, my apple watch can pause, play, skip and select a different album. But when i turn th...
PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueThe new spotify mini-player interface on my iphone doesn’t appear. My brother (with a oneplus nord) already have this feature by weeks.Today, i logged in o...
PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.6App Version8.6.48.1180 My Question or IssueSteps to reproduce:like a playlist, press download, then unlike the playlist whilst it is still downloading.Hard crashes the app.
PlanPremiumCountryUSADeviceiPad Pro, 12.5 inchesOperating SystemiOS My Question or IssueI enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blue dot next to the show title, indicating a new episode. However when I nav...
PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...
Does Spotify plan to add the ability to control Volume from a different Device connected on the same network? For instance I often use my iPad to play music via my Bluetooth Speakers. I'm able to log into this same Spotify Account from my iPhone and ...
I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This happens all the time and is really inconvenient.
Hi. How can we remove songs that once we added to an artist’s library and we don’t want them there anymore? I used to add the entire albums of some artists by the time they were launched just to listen offline and then select the songs I woul leave i...