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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397435 Views
  • 879 replies
  • 326 likes
  • 397435 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78575 Views
  • 124 replies
  • 32 likes
  • 78575 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17955 Views
  • 8 replies
  • 0 likes
  • 17955 Views
  • 8 replies
  • 0 likes

Superuser Contribution Local files says it's downloaded, but not playing on app (iPhone 11)

PlanPremiumDeviceiPhone 11Operating SystemiOS 14.6Computer: Windows 10 I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone put everything from my old iPhone to my new one. I didn't know that my loc...

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  • Casual Listener
  • Plan Premium Device iPhone 11 Operating System iOS 14.6 Computer: Windows 10   I recently upgraded my phone from the iPhone 7 to the iPhone 11. The person who helped me with the phone pu...
  • Alex
  • Moderator
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Cannot Remove Playlist / Songs from Apple Watch

Plan: PremiumCountry: US Device: Apple WatchOperating System: 7.6.1 My Question or Issue:I added a playlist to Apple Watch, and then I must have removed that playlist from my iPhone before removing it from my Watch because now I cannot remove it from...

  • Music Fan
  • Plan: Premium Country: US   Device: Apple Watch Operating System: 7.6.1   My Question or Issue: I added a playlist to Apple Watch, and then I must have removed that playlist fro...
  • tb1200
  • Music Fan
  • 2303 Views
  • 1 replies
  • 0 likes
  • 2303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics not displaying at all

Plan: PremiumCountry: Nigeria Device: Samsung S21Operating System: Android 11 My Question or Issue: The option to display lyrics is not on my Spotify at all both via browser or Spotify app

  • Regular
  • Plan:  Premium Country: Nigeria    Device: Samsung S21 Operating System:  Android 11   My Question or Issue: The option to display lyrics is not on my Spotify at all ...
  • CarlosE
  • Moderator
  • 857 Views
  • 5 replies
  • 2 likes
  • display
    Lyrical
    lyricless
    lyrics
    lyrics app android
    Samsung
    Samsung android
  • 857 Views
  • 5 replies
  • 2 likes

Superuser Contribution fails AGAIN after 9 seconds.

We are increasingly having issues where 'something went wrong', and Spotify doesn't work (on recent model iPhones and MacBooks that we keep updated), and now this is the third time I have had Spotify become useless on a device for a prolonged period ...

  • Casual Listener
  • We are increasingly having issues where 'something went wrong', and Spotify doesn't work (on recent model iPhones and MacBooks that we keep updated), and now this is the third time I have had Spotify...
  • MafeG
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

URI for Favorite songs?

Hi so I am trying to make a shortcut with ios 12 and I was looking into uri's and i have a question that i havent been able to find the answer to anywhere on the web. Is there a URI or a deep link to your "favorite songs"? I'd call it your music libr...

  • Newbie
  •   Hi so I am trying to make a shortcut with ios 12 and I was looking into uri's and i have a question that i havent been able to find the answer to anywhere on the web.   Is there a URI ...
  • LBHB
  • Visitor
  • 4091 Views
  • 3 replies
  • 0 likes
  • 4091 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify wrong translation (italian)

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueHi, i noticed a few months ago there is a wrong translation of spotify app in italian.The correct translation of text in the screenshot is: “Radio sulla ba...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue Hi, i noticed a few months ago there is a wrong translation of spotify app in i...
  • Alex
  • Moderator
  • 233 Views
  • 1 replies
  • 1 likes
  • 233 Views
  • 1 replies
  • 1 likes

Solved!! deleted playlist

PlanPremiumCountryUSADeviceiPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI deleted a playlist out of resentment and it's been more than 90 days. Is there a backend employee who can work some magic to recover it? I...

  • Newbie
  •   Plan Premium Country USA Device iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I deleted a playlist out of resentment and it'...
  • MateusM
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio Algorithm is busted. Song Voting is gone.

PlanPremiumCountryUSDeviceSamsung Galaxy S10Operating System Android My Question or IssueThis is my second post on this issue.My previous was beginning of last year. Spotify has removed the Radio algorithms from their platform it seems. There is no w...

  • Casual Listener
  •   Plan Premium Country US Device Samsung Galaxy S10 Operating System  Android    My Question or Issue This is my second post on this issue. My previous was beginning o...
  • sean_dorn
  • Casual Listener
  • 3397 Views
  • 8 replies
  • 9 likes
  • 3397 Views
  • 8 replies
  • 9 likes

Superuser Contribution Daily Mixes on iPhone randomly disappear

PlanPremiumCountryUSADeviceiPhone 8+Operating SystemiOS 14.4.2 My Question or Issuei love the Daily Mixes and i use all 6 often. but lately, they have been disappearing. sometimes i can only see 2 or 3 of them on the Home screen of the Spotify app. s...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 8+ Operating System iOS 14.4.2   My Question or Issue i love the Daily Mixes and i use all 6 often.  but lately, they have been disappearing...
  • MafeG
  • Spotify Legend
  • 258 Views
  • 3 replies
  • 0 likes
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][Developer] Please enable saving of libraries to account before reinstalling the app

My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help.Support tells me to reinstall the app, but admits I would lose my music libraries, which I would have ...

  • Visitor
  • My Spotify app has stopped playing songs from my playlists in the order I arranged them. Switching the automix option off in settings does not help. Support tells me to reinstall the app, but admits...
  • Novy
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • Developer
    iOS
  • 129 Views
  • 1 replies
  • 0 likes

[iOS][Other] spotify crashing then starting the song from the beggining

when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.

  • Visitor
  • when i open spotify and hit play music, almost everytime, at least twice a song, the app closes/crashes, and the song that was playing starts from the beggining.
  • 185 Views
  • 0 replies
  • 1 likes
  • iOS
    Other
  • 185 Views
  • 0 replies
  • 1 likes

Superuser Contribution Getting Spotify/Parcast into my podcast player

PlanPremiumCountryAustralia DeviceiPad Pro 12.9 (2nd generation)Operating SystemiPadOS 14.7.1 My Question or IssueI would like to subscribe to a number of podcasts that have recently moved host to Parcast. But I do not want to listen to them using th...

  • Regular
  • Plan Premium Country Australia   Device iPad Pro 12.9 (2nd generation) Operating System iPadOS 14.7.1   My Question or Issue I would like to subscribe to a number of podcasts tha...
  • sasilk
  • Regular
  • 349 Views
  • 4 replies
  • 0 likes
  • podcast
  • 349 Views
  • 4 replies
  • 0 likes

Superuser Contribution Apple Watch Can’t Control Spotify Connect Device’s Volume

PlanPremiumCountryUSADeviceWatch series 6Operating Systemwatchos 7 My Question or IssueWhen listening to music through a device being controlled by spotify connect, my apple watch can pause, play, skip and select a different album. But when i turn th...

  • Music Fan
  • Plan Premium Country USA Device Watch series 6 Operating System watchos 7   My Question or Issue When listening to music through a device being controlled by spotify connect, my apple ...
  • alferz
  • Music Fan
  • 920 Views
  • 2 replies
  • 0 likes
  • 920 Views
  • 2 replies
  • 0 likes

Superuser Contribution New mini-player interface on iOS doesnt’exist

PlanPremium FamilyCountryItalyDeviceiPhone 12 miniOperating SystemiOS 15.0 My Question or IssueThe new spotify mini-player interface on my iphone doesn’t appear. My brother (with a oneplus nord) already have this feature by weeks.Today, i logged in o...

  • Roadie
  • Plan Premium Family Country Italy Device iPhone 12 mini Operating System iOS 15.0   My Question or Issue The new spotify mini-player interface on my iphone doesn’t appear. My brother (...
  • CarlosE
  • Moderator
  • 681 Views
  • 3 replies
  • 0 likes
  • 681 Views
  • 3 replies
  • 0 likes

[iOS] App crashes when unliking a playlist whilst it is downloading

PlanPremiumCountryUKDeviceiPhone 12 ProOperating SystemiOS 14.6App Version8.6.48.1180 My Question or IssueSteps to reproduce:like a playlist, press download, then unlike the playlist whilst it is still downloading.Hard crashes the app.

  • Casual Listener
  • Plan Premium Country UK Device iPhone 12 Pro Operating System iOS 14.6 App Version 8.6.48.1180   My Question or Issue Steps to reproduce: like a playlist, press download, then unlik...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 7 replies
  • 0 likes
  • 378 Views
  • 7 replies
  • 0 likes

Superuser Contribution Podcasts on iPad app

PlanPremiumCountryUSADeviceiPad Pro, 12.5 inchesOperating SystemiOS My Question or IssueI enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blue dot next to the show title, indicating a new episode. However when I nav...

  • Casual Listener
  • Plan Premium Country USA Device iPad Pro, 12.5 inches Operating System iOS  My Question or Issue I enjoy listening to podcasts in the mornings and when I open my iPad app, I see the blu...
  • MafeG
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • ipad
    Podcasts
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some links/buttons are unresponsive while AirPods are connected

PlanPremiumDeviceiPhone SE 2020Operating SystemiOS 14 My Question or Issue When I click certain links and buttons in the Spotify app, nothing happens.These links/buttons include: Remove download (both the text link and the icon), Change Image (to set...

  • Casual Listener
  • Plan Premium Device iPhone SE 2020 Operating System iOS 14   My Question or Issue   When I click certain links and buttons in the Spotify app, nothing happens. These links/buttons...
  • MafeG
  • Spotify Legend
  • 488 Views
  • 3 replies
  • 1 likes
  • AirPods
    broken
    bug
    change image
    iOS
    pin playlist
    remove download
    unresponsive
  • 488 Views
  • 3 replies
  • 1 likes

Changing Volume of Spotify playing on iPad from my iPhone

Does Spotify plan to add the ability to control Volume from a different Device connected on the same network? For instance I often use my iPad to play music via my Bluetooth Speakers. I'm able to log into this same Spotify Account from my iPhone and ...

  • Visitor
  • Does Spotify plan to add the ability to control Volume from a different Device connected on the same network?     For instance I often use my iPad to play music via my Bluetooth Spea...
  • MateusM
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] randomly exits out of app and music stops

I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This happens all the time and is really inconvenient.

  • Visitor
  • I have an iPhone 8 Plus and use the free version of Spotify. When I close the app and listen to music after a few songs the app constantly closes, and the music turns off and the song restarts. This ...
  • Eni
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • iOS
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove songs once added to your artist’s library

Hi. How can we remove songs that once we added to an artist’s library and we don’t want them there anymore? I used to add the entire albums of some artists by the time they were launched just to listen offline and then select the songs I woul leave i...

  • Visitor
  • Hi.   How can we remove songs that once we added to an artist’s library and we don’t want them there anymore?   I used to add the entire albums of some artists by the time they were lau...
  • Novy
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes