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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47673 Views
  • 15 replies
  • 36 likes
  • 47673 Views
  • 15 replies
  • 36 likes

Superuser Contribution can no longer control music through steering wheel

This has been going on for me for well over a year now, I can play Spotify through my usb cable when it’s plugged into my car but since over a year ago I am unable to use the steering wheel controls to skip a song and the song title no longer display...

  • Music Fan
  • This has been going on for me for well over a year now, I can play Spotify through my usb cable when it’s plugged into my car but since over a year ago I am unable to use the steering wheel controls ...
  • KM8513
  • Newbie
  • 23403 Views
  • 40 replies
  • 5 likes
  • 23403 Views
  • 40 replies
  • 5 likes

Superuser Contribution Google Assistant with Spotify

I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers. I have everything setup up in my Google home app: my Spotify account, all of the Sonos speakers, etc. But when I speak that request, I get a respon...

  • Casual Listener
  • I'd like to be able to say "Hey Google, play The Beach Boys," and have it cast onto my Sonos speakers.    I have everything setup up in my Google home app: my Spotify account, all of the ...
  • Dian
  • Spotify Legend
  • 1494 Views
  • 3 replies
  • 0 likes
  • Google Assistant
  • 1494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Glitch/bug found??

PlanPremium CountryUnited States DeviceIPhone XR Operating SystemiOS 15.5 My Question or Issuei wasn't sure where to report this, but a few people suggested the community forums so here i am. my spotify has been glitchy as of lately, it will do thing...

  • Casual Listener
  • Plan Premium    Country United States   Device IPhone XR   Operating System iOS 15.5   My Question or Issue i wasn't sure where to report this, but a few people ...
  • OscarDC
  • Moderator
  • 1180 Views
  • 4 replies
  • 0 likes
  • 1180 Views
  • 4 replies
  • 0 likes

Why is iMac history still so limited?

For so long now, and Spotify still has not improved this.I can only see the last 50 songs on my iMac. But iPhone shows 3 MONTHS worth! Why is there such a big difference, and why hasn't it been improved in all this time?

  • Roadie
  • For so long now, and Spotify still has not improved this. I can only see the last 50 songs on my iMac. But iPhone shows 3 MONTHS worth!   Why is there such a big difference, and why hasn...
  • Loxer
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Home Screen is trash

The new giant icon Home Screen is terrible terrible design and I’m going to post a new topic about it every day until they fix it.

  • Casual Listener
  • The new giant icon Home Screen is terrible terrible design and I’m going to post a new topic about it every day until they fix it. 
  • Loxer
  • Community Legend
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Why is queue button not visible on my iPhonexr screen

I don’t know what happened I just updated the version on my iPhone and queue button is not their . I can’t even forward or rewind the songs it’s not correct pls fix this issue

  • Visitor
  • I don’t know what happened I just updated the version on my iPhone and queue button is not their . I can’t even forward or rewind the songs it’s not correct pls fix this issue 
  • Loxer
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution New iphone and Sonos speakers have stopped appearing in the Spotify devices menu

I got a new Iphone 14 and the Spotify app stopped showing my Sonos speakers in the device menu, but the Spotify option in the Sonos app continued to work. I saw posts from some time ago talking about this problem and have followed all of those steps ...

  • Visitor
  • I got a new Iphone 14 and the Spotify app stopped showing my Sonos speakers in the device menu, but the Spotify option in the Sonos app continued to work.   I saw posts from some time ago talk...
  • OscarDC
  • Moderator
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Starting a song, short loop in the beginning

Hello. I started getting this issue today on my iPhone. It just plays the first second on repeat. On my PC I have started getting the "Spotify can't play this right now. If you have the file on your computer you can import it." Premium user.

  • Visitor
  • Hello.    I started getting this issue today on my iPhone.    It just plays the first second on repeat.    On my PC I have started getting the "Spotify can't...
  • Alex
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I choose music other than automated playlists in car mode?

In spotify car mode (iphone) the choose music tool only lists a handful of automated playlists to choose from. How do I select music from my library, or from favorited playlists in car mode?

  • Regular
  • In spotify car mode (iphone) the choose music tool only lists a handful of automated playlists to choose from. How do I select music from my library, or from favorited playlists in car mode?
  • GPR3K
  • Regular
  • 379 Views
  • 7 replies
  • 0 likes
  • 379 Views
  • 7 replies
  • 0 likes

You’re in control pop up on launch

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 14.5.1 My Question or IssueI am getting a strange pop up message when I start Spotify. *And every time I tap the Home icon!* It says You’re in control and has a button that says Choose. There is ...

  • Gig Goer
  • Plan Premium Country USA Device iPhone X Operating System iOS 14.5.1   My Question or Issue I am getting a strange pop up message when I start Spotify. *And every time I tap the Home i...
  • DJ-DAARP
  • Newbie
  • 3297 Views
  • 6 replies
  • 3 likes
  • 3297 Views
  • 6 replies
  • 3 likes

Lock Screen Apple

PlanFreeCountryUSDevice(iPhone XROperating iOS16 My Question or Issuemy music player is non longer on my Lock Screen anymore. How do I get it back?

  • Visitor
  • Plan Free Country US Device (iPhone XR Operating  iOS16   My Question or Issue my music player is non longer on my Lock Screen anymore. How do I get it back?  
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add song to playlist

I have 2 accounts. The one I use does not seem to let me add songs from some Spotify playlists to mine. It lists 2 songs and then “and more” but you can’t expand the list to see what songs are in it.However, when I sign in under my other account and ...

  • Visitor
  • I have 2 accounts.  The one I use does not seem to let me add songs from some Spotify playlists to mine.  It lists 2 songs and then “and more” but you can’t expand the list to see what song...
  • Alex
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove Spotify iOS Local Files?

I'm in the US running fully updated Spotify Premium on my Windows 10 desktop and, also fully updated, on an iPhone SE (2020 edition). Both have loads of storage space open. I figured out how to copy music files from my desktop PC to my iPhone. That i...

  • Newbie
  • I'm in the US running fully updated Spotify Premium on my Windows 10 desktop and, also fully updated, on an iPhone SE (2020 edition).  Both have loads of storage space open.   I figured o...
  • Alex
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • 571 Views
  • 1 replies
  • 0 likes

new local files method is baffling

PlanPremiumCountryMalaysiaDeviceiPhone 14 ProOperating SystemiOS 16My Question or Issue look, i used to think the older way of syncing local files between desktop and mobile was bad, until i tried out this way. at least with the older way, i could go...

  • Newbie
  • Plan Premium Country Malaysia Device iPhone 14 Pro Operating System iOS 16 My Question or Issue   look, i used to think the older way of syncing local files between desktop and mobile ...
  • 247 Views
  • 0 replies
  • 1 likes
  • 247 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Podcast sorting does not work properly

PlanPremiumCountryGermanyDeviceiPhone 13 ProOperating SystemiOS 15.6 My Question or IssueI use the latest iOS Spotify app and usually go to the library, then to the lable "podcast". Here I can see an overview of all podcasts I follow.They should be s...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 13 Pro Operating System iOS 15.6   My Question or Issue I use the latest iOS Spotify app and usually go to the library, then to the lable "po...
  • Yordan
  • Moderator
  • 2220 Views
  • 20 replies
  • 0 likes
  • 2220 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can’t see album covers because “More” button has been replaced with “edit” on created playlists

Plan-freecountry- USdevice- iPhone 13 (IOS) problem-On my own created playlists the “more” button has been replaced with an a button titled “edit” and when I click that button it opens my playlist but it does not show any of the album covers, only a ...

9EB94BF5-153D-4039-AFD0-D11CC63264CB.jpeg EF3308C4-616D-4203-83D9-10B7618CE8F2.jpeg
  • Visitor
  • Plan-free country- US device- iPhone 13 (IOS)   problem- On my own created playlists the “more” button has been replaced with an a button titled “edit” and when I click that button it opens...
  • CaydenGFrost7
  • Newbie
  • 6743 Views
  • 40 replies
  • 5 likes
  • 6743 Views
  • 40 replies
  • 5 likes

Superuser Contribution Siri on iphone14 Pro does not find playlists in my library

I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggling the suggest items in Settings. Still same proble...

  • Newbie
  • I was able to say Hey Siri play MyJams on Spotify on my iPhone 10s for years and now I have a new iPhone 14 Pro and Siri tells my it does not find MyJams in my library? I have rebooted after untoggli...
  • MihailY
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify share function isn’t working?

When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each time the link provided directs them to their profile...

  • Visitor
  • When I share a play list or my profile via the share function in app it doesn’t work. I have two friends having the same issue. We are on Apple devices. Using text, post, Twitter and Facebook. Each t...
  • Alex
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pressing skip forward 15 button goes back to last time I skipped forward in podcast

PlanPremiumCountryUnited StatesDeviceiPhone 11, iPhone 14, Apple Watch Series 7Operating SystemiOS 16.1.1 and watchOS 9.1Spotify Version 8.7.84My Question or IssueHello, I've noticed over about the past two months and on 3 different platforms: iPhone...

  • Newbie
  • Plan Premium Country United States Device iPhone 11, iPhone 14, Apple Watch Series 7 Operating System iOS 16.1.1 and watchOS 9.1 Spotify Version 8.7.84 My Question or Issue Hello, I've noti...
  • Alex
  • Spotify Legend
  • 443 Views
  • 1 replies
  • 0 likes
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa zeigt songtext verzögert an

Hi,(English Version below)Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert angezeigt. When I connect Spotify to Alexa, it's normal a...

  • Newbie
  • Hi, (English Version below) Wenn ich Spotify mit der Alexa verbunden habe ist es erst normal aber dann wechselt der songtext plötzlich eine Zeile zurück und von da an wird der songtext verzögert an...
  • MihailY
  • Moderator
  • 235 Views
  • 1 replies
  • 3 likes
  • 235 Views
  • 1 replies
  • 3 likes