Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 58404 Views
  • 16 replies
  • 36 likes
  • 58404 Views
  • 16 replies
  • 36 likes

Superuser Contribution iPhone not showing music when locked

I’ve tried everything to sort this out from following tips and tricks on the internet, deleting the app, making sure all the settings are correct and nothing is working! Everything settings wise on my phone and Spotify is correct so I don’t understan...

  • Visitor
  • I’ve tried everything to sort this out from following tips and tricks on the internet, deleting the app, making sure all the settings are correct and nothing is working! Everything settings wise on m...
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution Old albums in New Releases

PlanPremiumCountryCyprusDeviceiPhone 11Operating SystemiOS 16.0.2App version8.7.68.568My Question or IssueIn New Releases I see only old albums released in 2021.

  • Regular
  • Plan Premium Country Cyprus Device iPhone 11 Operating System iOS 16.0.2 App version 8.7.68.568 My Question or Issue In New Releases I see only old albums released in 2021.
  • Alex
  • Spotify Legend
  • 1233 Views
  • 19 replies
  • 0 likes
  • 1233 Views
  • 19 replies
  • 0 likes

Solved!!Superuser Contribution Favorites on the iPhone have a different order than on the PC

I have a different songs order in the favorite playlist for my iPhone than on the desktop app (windows 10).I created the list of my favorite songs (about 400 songs). The sorgs order was correct at the beggining. But after the week or more I checked t...

  • Casual Listener
  • I have a different songs order in the favorite playlist for my iPhone than on the desktop app (windows 10). I created the list of my favorite songs (about 400 songs). The sorgs order was correct at ...
  • mikekuzm
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Favorite Songs
    iphone
    order
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Highly distorted sound using amplifier

I am on premium planI have Spotify on my iPad running iOS 15.6.1connected to my amplifier using a gramafon device. Connection is 3.5mm jack to RCA into amplifier i had an Onkyo amplifier with a usb input on the front. I was able to stream Spotify fro...

  • Casual Listener
  • I am on premium plan I have Spotify on my iPad running iOS 15.6.1 connected to my amplifier using a gramafon device. Connection is 3.5mm jack to RCA into amplifier   i had an Onkyo amplifier...
  • Brummer68
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Superuser Contribution Devices Menu Disappears After A Few Seconds

Plan Premiuum Country USA Device iPad Pro Operating System iPadOS 15.1 My Question or Issue When I tap on the icon for the devices menu, the menu pops up for a couple seconds and then disappears. I have tried uninstalling and reinstalling the app, bu...

  • Regular
  • Plan Premiuum   Country USA   Device iPad Pro   Operating System iPadOS 15.1       My Question or Issue When I tap on the icon for the devi...
  • 1AHM
  • Casual Listener
  • 1230 Views
  • 11 replies
  • 0 likes
  • 1230 Views
  • 11 replies
  • 0 likes

Hide song

How to hide a song everywhere and forever on Spotify?

  • Regular
  • How to hide a song everywhere and forever on Spotify?
  • timobeesycamore
  • Visitor
  • 2155 Views
  • 7 replies
  • 3 likes
  • 2155 Views
  • 7 replies
  • 3 likes

Superuser Contribution When I try to select a playlist on Apple Watch SE Cell, the app crashes

Plan PremiumFree/PremiumCountry Czech Republic Device Apple Watch SE Cellular(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I want to select music from downloaded tr...

  • Regular
  • Plan Premium Free/Premium Country Czech Republic   Device Apple Watch SE Cellular (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows ...
  • Diver63
  • Visitor
  • 1929 Views
  • 18 replies
  • 2 likes
  • 1929 Views
  • 18 replies
  • 2 likes

Superuser Contribution Add playlist to another playlist failing

PlanPremiumCountryUSADeviceiPad 12.9 (M1) Gen 5Operating SystemiPad OS 16.2 My Question or IssuePossible bug: While selecting the option to add a playlist to another playlist (3 dot menu in front of a playlist -> add to a playlist) does nothing and r...

  • Newbie
  • Plan Premium Country USA Device iPad 12.9 (M1) Gen 5 Operating System iPad OS 16.2   My Question or Issue Possible bug: While selecting the option to add a playlist to another playli...
  • MihailY
  • Moderator
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Cast does not work on iphone,

I tried 2 different phones, the cast function does not see my google devices (and Alexa fire TV) It prompts me to connect to the internet, but I am already connected, I have to turn wifi off and on to see the list of cast devices for few seconds, the...

  • Visitor
  • I tried 2 different phones, the cast function does not see my google devices (and Alexa fire TV) It prompts me to connect to the internet, but I am already connected, I have to turn wifi off and on ...
  • Vasil
  • Moderator
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Apple Watch sync to "My Shazam Tracks"

PlanPremiumCountryGermany DeviceApple Watch 4Operating SystemwatchOS 5 Hey there, so I got an Apple Watch 4 with the Shazam app installed (also installed on my iPhone). My Shazam account is also linked with my Spotify account to automatically sync my...

  • Newbie
  • Plan Premium Country Germany   Device Apple Watch 4 Operating System watchOS 5   Hey there,   so I got an Apple Watch 4 with the Shazam app installed (also installed on my ...
  • Justathought1
  • Newbie
  • 3713 Views
  • 3 replies
  • 7 likes
  • 3713 Views
  • 3 replies
  • 7 likes

Superuser Contribution Spotify app closes within 5 seconds of opening it on my iphone 14, ios 16.2

Everytime I try to open the Spotify app on my phone, it opens, I can see my home page and then it closes. I cannot do anything within the app. It won't even stay open long enough to log out. I can still run my spotify on my old phone that is hooked u...

  • Regular
  • Everytime I try to open the Spotify app on my phone, it opens, I can see my home page and then it closes. I cannot do anything within the app. It won't even stay open long enough to log out. I can...
  • Lyubka
  • Moderator
  • 711 Views
  • 9 replies
  • 0 likes
  • 711 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify-app shuts down after one minute when I open another app.

Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open.I have tried all your typical advice and solutions: restarted my phone several times, cleared the queue, logged out of the app, everyt...

  • Regular
  • Same thing happens when I just shut down my iPhone' screen. The only way to listen to music is to keep the app open. I have tried all your typical advice and solutions: restarted my phone several ti...
  • Lyubka
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t play complete playlist

I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the playlist and select a different song and it will se...

  • Visitor
  • I have 1 playlist. It’s almost 8 hours so far. I always have continuous and mix on. It will pick random groups of songs in varying numbers, 16, 22, 25 songs and just rotate that group. I’ll open the ...
  • Joan
  • Moderator
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Shuffle function suggests the same song twice

PlanPremiumCountryIndonesiaDeviceiPhone11Operating SystemiOS 16 My Question or IssueShuffled songs are played twiceand when I tried to remove them manually, both of them gets removed

  • Casual Listener
  • Plan Premium Country Indonesia Device iPhone11 Operating System iOS 16   My Question or Issue Shuffled songs are played twice and when I tried to remove them manually, both of them ge...
  • Lyubka
  • Moderator
  • 275 Views
  • 2 replies
  • 0 likes
  • 275 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS app] erasing previously downloaded podcast on its own

This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-download the episodes. It is not due to space as I hav...

  • Visitor
  • This is a problem with the iOS app. I have noticed that the app both erase a downloaded podcast and takes it off my "podcast" playlist. Basically I have to go through the podcast constantly to re-dow...
  • Lyubka
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes