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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48366 Views
  • 15 replies
  • 36 likes
  • 48366 Views
  • 15 replies
  • 36 likes

Superuser Contribution Major issues with the app and most used playlist.

I am only having issues with one specific playlist. If I put a song on repeat and listen to it a few times, when I turn repeat off and the song finished the playlist stops playing music entirely. But next to the name it will show the lines indicating...

  • Visitor
  • I am only having issues with one specific playlist. If I put a song on repeat and listen to it a few times, when I turn repeat off and the song finished the playlist stops playing music entirely. Bu...
  • Vasil
  • Moderator
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution After restart begins at the top of the playlist

When I start Spotify it first continues with the song which was playing when closing the app. But then starts at the top of the playlist. And my partner has the same issue.

  • Visitor
  • When I start Spotify it first continues with the song which was playing when closing the app. But then starts at the top of the playlist. And my partner has the same issue.
  • Dian
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 2 likes
  • 203 Views
  • 1 replies
  • 2 likes

Spotify not playing on iOS app

Spotify won't play music from iOS app. seemingly no reason for this as I have memory left on device, and updated software. Tried clearing cache data, and restarting device. Songs will say they are playing but will not move past 0:00 on the sing progr...

  • Visitor
  • Spotify won't play music from iOS app. seemingly no reason for this as I have memory left on device, and updated software. Tried clearing cache data, and restarting device. Songs will say they are pl...
  • Billy-J
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops playing after one song

PlanPremiumCountryUSADeviceiPhone 12 ProOperating SystemIOS 16.1.2 My Question or Issueafter I close the app and open it again later after one song plays everything stops working. After I close the app and open it later one song plays from my playlis...

  • Newbie
  • Plan Premium Country USA Device iPhone 12 Pro Operating System IOS 16.1.2   My Question or Issue after I close the app and open it again later after one song plays everything stops wor...
  • AlejaR
  • Moderator
  • 629 Views
  • 1 replies
  • 1 likes
  • 629 Views
  • 1 replies
  • 1 likes

Superuser Contribution Unable to stream on Apple Watch through airpods alone without iphone

I cannot see my airpods on the connect to a device option when trying to stream spotify on apple watch alone not through iphone. I have a premium subscription and I have tried all possible ways by uninstalling and reinstalling app on the watch and ip...

  • Visitor
  • I cannot see my airpods on the connect to a device option when trying to stream spotify on apple watch alone not through iphone. I have a premium subscription and I have tried all possible ways by un...
  • AlejaR
  • Moderator
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

spotify premium on Iphone

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists that do not appear in search results

Plan FreeCountry japanDevice iphone7Operating System ios 15.7.1 I am using the iphone app and there are public playlists that do not appear in the search results when using the entire search results or narrowing down the playlist search in Japanese. ...

  • Regular
  •     Plan Free Country japan Device iphone7 Operating System ios 15.7.1   I am using the iphone app and there are public playlists that do not appear in the search results w...
  • Lyubka
  • Moderator
  • 564 Views
  • 3 replies
  • 0 likes
  • 564 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists won’t delete or change image

I have an iPhone and when I go to change a playlist cover photo it won’t let me. This is also the case when I go to delete a playlist. I have tried the clearing cachet in app, deleting the app and restarting phone and then re-downloading. Anyone have...

  • Visitor
  • I have an iPhone and when I go to change a playlist cover photo it won’t let me. This is also the case when I go to delete a playlist.  I have tried the clearing cachet in app, deleting the...
  • Eni
  • Moderator
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts player often has incorrect timestamp

PlanPremiumCountryPolandDeviceiPhone XS My Question or Issue I'd like to report a bug with the podcasts player on iOS. The current podcast time is often not tracked correctly. Examples:1) Listen to a podcast. Kill the app. Restart. Very often the tim...

  • Casual Listener
  • Plan Premium Country Poland Device iPhone XS   My Question or Issue   I'd like to report a bug with the podcasts player on iOS. The current podcast time is often not tracked correc...
  • RandysCookbook
  • Casual Listener
  • 1788 Views
  • 7 replies
  • 0 likes
  • iOS
    Podcasts
  • 1788 Views
  • 7 replies
  • 0 likes

Now playing bar missing on iphone

PlanFree/Premium: PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016): iPhone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS 16.1.2 My Question or IssueNow playing bar is missing from iPhone app, i have cleared the...

  • Newbie
  • Plan Free/Premium: Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016): iPhone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 16.1.2  ...
  • Billy-J
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Podcast Played Location

Plan PremiumCountry UKDevice Recent iPhoneMy Question or Issue:Poor compatibility with Podcasts and Spotify connect. For example if listening to and completing a Podcast via “connect” it doesn’t show as Played on the iOS device, and when switching fr...

  • Newbie
  • Plan Premium Country UK Device Recent iPhone My Question or Issue: Poor compatibility with Podcasts and Spotify connect. For example if listening to and completing a Podcast via “connect” it...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify changing songs by itself

Having a really annoying issue where songs I am actively listening to randomly change to other songs. These songs aren’t even songs in que or saved in my library, they are random songs in random playlists I never listen to. I’ve already deleted and r...

  • Visitor
  • Having a really annoying issue where songs I am actively listening to randomly change to other songs. These songs aren’t even songs in que or saved in my library, they are random songs in random play...
  • granapadano1
  • Visitor
  • 246234 Views
  • 39 replies
  • 38 likes
  • 246234 Views
  • 39 replies
  • 38 likes

Spotify Links on Instagram Not Working

PlanFreeCountryUnited StatesDevice(iPhone 6S)Operating System(iOS 12) My Question or IssueI'm an artist that has music on Spotify and I usually promote it on my Instagram. Although I could promote through my Instagram Story, I typically leave a link ...

  • Visitor
  • Plan Free Country United States Device (iPhone 6S) Operating System (iOS 12)   My Question or Issue I'm an artist that has music on Spotify and I usually promote it on my Instagram. Al...
  • pulsarimpianti
  • Newbie
  • 7237 Views
  • 3 replies
  • 3 likes
  • 7237 Views
  • 3 replies
  • 3 likes

Superuser Contribution After clicking a song link from iMessage, the next time I open Spotify it navigates to that song aga

When someone sends me a link to a song over iMessage, I click the link and Spotify opens the song to play it (working as expected). Then if I close switch apps, the next time I go back to spotify it navigates to the same song the link was for again. ...

  • Casual Listener
  • When someone sends me a link to a song over iMessage, I click the link and Spotify opens the song to play it (working as expected). Then if I close switch apps, the next time I go back to spotify it ...
  • Kiril
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can we please add an option to stop the queue from adding things I don't explicitly add?

PlanPremiumCountry USADeviceLaptopOperating SystemWin 10 I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I have no idea how it began becaue I always use shuffle and never use the queue directly....

  • Newbie
  •   Plan Premium Country  USA Device Laptop Operating System Win 10   I cannot get my queue to stop repopulating from playlist radio or wherever else. This disables shuffle. I ...
  • AlejaR
  • Moderator
  • 986 Views
  • 3 replies
  • 1 likes
  • 986 Views
  • 3 replies
  • 1 likes

Superuser Contribution Offline Podcast episode downloads every two days again

Hi,I've a premium account and use Spotify with the iPhone app.A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode only. Episodes of other podcasts does not download again.I...

  • Casual Listener
  • Hi, I've a premium account and use Spotify with the iPhone app. A podcast with ads download offline episodes every two days. It seems to affect the podcast with ads before and after the episode...
  • Kiril
  • Moderator
  • 301 Views
  • 3 replies
  • 0 likes
  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution Shuffle feature not working

I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.

  • Casual Listener
  • I have a premium account. I can’t enable shuffle to my liked songs while “Enhanced” mode is turned on. I can’t even click the icon when I do, it automatically reverts to playing songs in order.
  • BigToad
  • Casual Listener
  • 472 Views
  • 6 replies
  • 2 likes
  • 472 Views
  • 6 replies
  • 2 likes

Superuser Contribution Recent updates killed now playing (if playback is on other device)

PlanPremiumCountryGermany Device(iPhone 12 Pro Max / Windows) Operating System(IOS fully patched / Windows 11 fully patched) My Question or Issue When playing on a remote device (my windows 11 Computer in this case), the now playing widget is not sho...

  • Regular
  • Plan Premium Country Germany    Device (iPhone 12 Pro Max / Windows)   Operating System (IOS fully patched / Windows 11 fully patched)   My Question or Issue   W...
  • MihailY
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify iPhone not able to connect to spotify group

PlanPremiumCountryNLDeviceiPhone 13Operating SystemiOS 16.1.1 (but also on 15.x)My Question or IssueSince a few iphone app versions, the iphone app refuses to connect to a chromecast speaker group. It does connect to the individual chromecasts. The g...

  • Casual Listener
  • Plan Premium Country NL Device iPhone 13 Operating System iOS 16.1.1 (but also on 15.x) My Question or Issue Since a few iphone app versions, the iphone app refuses to connect to a chromecas...
  • OscarDC
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • iphone
    speaker groups
  • 214 Views
  • 1 replies
  • 0 likes