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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398667 Views
  • 879 replies
  • 326 likes
  • 398667 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78788 Views
  • 124 replies
  • 32 likes
  • 78788 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18031 Views
  • 8 replies
  • 0 likes
  • 18031 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify freeze on home screen

PlanPremiumCountryMalaysiaDeviceiPhone 12Operating SystemiOS 14.7.1 My Question or IssueMy Spotify app freezes in the home tab whenever I open the app. I have tried reinstalling, logging out then in, clearing safari's cache (not sure if this affects ...

spotify home.jpg spotify chrome.jpg
  • Newbie
  • Plan Premium Country Malaysia Device iPhone 12 Operating System iOS 14.7.1   My Question or Issue My Spotify app freezes in the home tab whenever I open the app. I have tried reinstall...
  • jamesbuick
  • Casual Listener
  • 1299 Views
  • 10 replies
  • 4 likes
  • 1299 Views
  • 10 replies
  • 4 likes

Superuser Contribution On iPhone XR, Spotify sounds noticeably worse than Deezer and Apple Music, but not on iMac

PlanPremiumCountry DeviceiPhone XR, iMac 2018, Operating SystemiOS 14.7.1 MacOS 11.5.2 It's especially notable on piano music like Keith Jarrett's Köln Concert: The different music services sound comparably well on my iMac, but on my iPhone XR, Spoti...

  • Regular
  •   Plan Premium Country   Device iPhone XR, iMac 2018,  Operating System iOS 14.7.1  MacOS 11.5.2   It's especially notable on piano music like Keith Jarrett's Köln ...
  • Alex
  • Moderator
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

Superuser Contribution [MOBILE] Add a popup after setting sleep timer

Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding a song to the queue. This could confirm it’s been ...

  • Visitor
  • Sometimes when using sleep timer it’s hard to know if you pressed the right setting/know if it’s set. It would be nice to have a popup similar to the “Added to queue” message that pops up when adding...
  • Novy
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Buttons overlapping when searching for songs in playlist

Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be posting this as comment to every topic I can, becaus...

spotify-bug.jpg
  • Casual Listener
  • Hi, sorry but your bug reporting system is way too complicated + I can't add new topics as apparently my experience doesn't matter to you. So, expectedly, I'm getting quite frustrated and I will be p...
  • MateusM
  • Spotify Star
  • 558 Views
  • 5 replies
  • 0 likes
  • 558 Views
  • 5 replies
  • 0 likes

Solved!! I dont have this new mini-player interface

PlanPremiumCountryHongKong,ChinaDeviceiPhone 8Operating SystemiOS 15 My Question or Issuemy spotify: others: I dont have this new mini-player interface. And how can I get it? 

微信图片_20210829183152.jpg 微信图片_20210829182758.jpg
  • Newbie
  • Plan Premium Country HongKong,China Device iPhone 8 Operating System iOS 15   My Question or Issue my spotify:   others:  I dont have this new mini-player interface. And h...
  • Emilia_8
  • Spotify Star
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Is there a way to sort the "My Episodes" playlist from oldest to newest?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Emilia_8
  • Spotify Star
  • 291 Views
  • 1 replies
  • 1 likes
  • 291 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify keeps stopping

PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My spotify keeps pausing (at the 11second mark of a song to be precise). I have to restart the app for the song to play. Once t...

  • Newbie
  • Plan Free/Premium Country Australia Device iPhone X Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My spotify keeps pausing (at the 11seco...
  • Ver
  • Spotify Legend
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Superuser Contribution Volume raising and lowering on its own.

I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing.PlanPremiumCountryUSADeviceIPHONE 12 PRO MAXOperating SystemiOS 14.7.1

  • Newbie
  • I’ve been having a issue since about the release of iPhone 12 Pro Max where my volume just does it’s own thing. Plan Premium Country USA Device IPHONE 12 PRO MAX Operating System iOS 14.7.1 ...
  • CarlosE
  • Moderator
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Episodes playlist always shows one episode, even when it's empty...

PlanPremiumCountryUSDeviceiPhone XSOperating SystemiOS My Question or IssueA few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlist. The next day, the episode was removed, and so was my download. The reason...

  • Music Fan
  • Plan Premium Country US Device iPhone XS Operating System iOS   My Question or Issue A few weeks ago, I downloaded the oldest episode of Up First, which went to the My Episodes playlis...
  • CarlosE
  • Moderator
  • 284 Views
  • 6 replies
  • 0 likes
  • 284 Views
  • 6 replies
  • 0 likes

Superuser Contribution not playing selected songs

PlanFreeCountryukDevice(iPhone 8, Operating Systemios14 My Question or IssueSpotify keeps playing 'suggested songs' rather than the ones I have selected, even if it is in the middle of a selected album or pplaylist.Why is this?

  • Newbie
  • Plan Free Country uk Device (iPhone 8,  Operating System ios14   My Question or Issue Spotify keeps playing 'suggested songs' rather than the ones I have selected, even if it is i...
  • Novy
  • Moderator
  • 1020 Views
  • 1 replies
  • 0 likes
  • 1020 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Episodes Bug

PlanPremium CountryUSADevice(iPhone 11)Operating System(iOS 14.6) My Question or IssueI am getting a bug in the “Your Episodes” podcast playlist. It shows “1 Episode” even though it is empty. It is really bothering me. How can I fix it?

  • Visitor
  • Plan Premium  Country USA Device (iPhone 11) Operating System (iOS 14.6)   My Question or Issue I am getting a bug in the “Your Episodes” podcast playlist. It shows “1 Episode” ev...
  • Jeremy
  • Spotify
  • 479 Views
  • 5 replies
  • 0 likes
  • 479 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't connect with mobile data

PlanPremium - familyCountryAustria (Provider drei)DeviceiPhone XOperating SystemiOS 13.1.3 My Question or IssueHello, I'm facing troubles with spotify for a week now. When I'm on a WiFi everything works fine, but the moment I'm using my mobile data, ...

  • Casual Listener
  • Plan Premium - family Country Austria (Provider drei) Device iPhone X Operating System iOS 13.1.3   My Question or Issue Hello, I'm facing troubles with spotify for a week now. When I'...
  • breanna_1
  • Visitor
  • 25532 Views
  • 15 replies
  • 5 likes
  • 25532 Views
  • 15 replies
  • 5 likes

Superuser Contribution Offline not working

PremiumCountryUSADeviceiPhone 8 I have the premium account but ever since the app updated I can’t listen to offline. I listen to it at work for 10 hours a day on wifi and it works fine but as soon as I’m on offline mode it won’t let me listen to down...

  • Visitor
  •   Premium Country USA Device iPhone 8   I have the premium account but ever since the app updated I can’t listen to offline. I listen to it at work for 10 hours a day on wifi and it ...
  • Jeremy
  • Spotify
  • 316 Views
  • 1 replies
  • 1 likes
  • 316 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue not functioning for podcasts

Plan: Premium DuoCountry: USA Device: iPhone 12 miniOperating System: iOS 14.7.1 My Question or Issue: Queue isn't functioning with podcast episodes only. Songs queue up just fine. Behavior: Will allow podcast episodes to be added, but player simply ...

  • Casual Listener
  •   Plan: Premium Duo Country: USA   Device: iPhone 12 mini Operating System: iOS 14.7.1   My Question or Issue:   Queue isn't functioning with podcast episodes o...
  • Elena
  • Moderator
  • 928 Views
  • 3 replies
  • 0 likes
  • 928 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify shuts down a few minutes after pausing music on Lock Screen

PlanPremiumCountryUSA DeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueIn the past months, I would be able to pause my music from the Lock Screen and after some time I would still be able to play the song from the Lock Screen. Now I paus...

  • Newbie
  •   Plan Premium Country USA  Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue In the past months, I would be able to pause my music from the Lock Screen an...
  • MafeG
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS app crashes after update to 8.6.54

PlanPremiumCountryGermany DeviceiPhone SE 2020Operating SystemiOS 14.7.1 My Question or IssueMy Spotify app crashes after playing music for roughly 50 (?) seconds. It only occurs if the screen is locked and always after the same amount of seconds.Aft...

  • Casual Listener
  • Plan Premium Country Germany   Device iPhone SE 2020 Operating System iOS 14.7.1   My Question or Issue My Spotify app crashes after playing music for roughly 50 (?) seconds. It ...
  • Eni
  • Moderator
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops working with 9 seconds on Iphone

My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11.It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of the song. However, when I do this without having an inter...

  • Casual Listener
  • My Spotify keeps stopping after 9 seconds. I have a premium account in the IPhone 11. It started over 3 weeks ago and keeps going. I have to close the app and Open it again to listen to rest of th...
  • 1171459390
  • Visitor
  • 15777 Views
  • 4 replies
  • 0 likes
  • 15777 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution No artist and albums pictures

PlanPremiumCountryPolandDeviceiPhone XSOperating SystemiOS 14.7.1 Hi, pictures of artist and albums doesn’t show in my Library View. I reinstalled app on my phone but it doesn’t help. Even today’s update of app doesn’t fixed this.

  • Newbie
  • Plan Premium Country Poland Device iPhone XS Operating System iOS 14.7.1   Hi, pictures of artist and albums doesn’t show in my Library View. I reinstalled app on my phone but it doesn’...
  • Elena
  • Moderator
  • 457 Views
  • 5 replies
  • 2 likes
  • 457 Views
  • 5 replies
  • 2 likes

Download songs to Apple Watch

Good morning everyone, I wanted to find out if it was possible to download my favorite songs placed on my Spotify account to my Apple Watch as well so I could listen to them offline without having my iPhone all the time. I have seen that it is possib...

  • Casual Listener
  • Good morning everyone, I wanted to find out if it was possible to download my favorite songs placed on my Spotify account to my Apple Watch as well so I could listen to them offline without having my...
  • stano_vittorio
  • Casual Listener
  • 562 Views
  • 2 replies
  • 1 likes
  • 562 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Mobile][Your Library] Album art not showing up.

My album art is not showing up on my iPhone. When I click on an album, the art finally shows up, but when I just sort by albums, they all have the blank album art template. At first, this didn't bother me so much, but it is starting to frustrate me. ...

  • Newbie
  • My album art is not showing up on my iPhone. When I click on an album, the art finally shows up, but when I just sort by albums, they all have the blank album art template.   At first, this di...
  • Novy
  • Moderator
  • 460 Views
  • 1 replies
  • 0 likes
  • Mobile
    Your Library
  • 460 Views
  • 1 replies
  • 0 likes