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Shazam stopped synchronising songs, the fix recommended by Spotify excludes old / previous songs

Shazam stopped synchronising songs, the fix recommended by Spotify excludes old / previous songs

vitrioleater

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

A lot of users have had an issue with Shazam not uploading new songs to the Shazam playlist on Spotify. According to Spotify help, the way to fix this is to delete the Shazam playlist, disconnect spotify, then reconnect it.

 

From that point forward, only newly Shazamed songs appear on that playlist.

 

Spotify has responded to this by saying "this is why we recommend that you don't delete your playlist".

 

This is an issue for a lot of people, I'm quite surprised we are being fobbed off 

 

Reply
2 Replies

MafeG

Hi @vitrioleater,

 

Thank you for posting on the Community. 

 

Certainly, currently it's not possible to synchronize previously Shazamed tracks. In this case, for issues with new Shazams the troubleshooting includes deleting the playlist and disconnecting both accounts.

 

However, you can make a copy of the playlist so you don't lose any of the previous tracks you had saved. After reconnecting the apps, you can restore the songs to the Shazam playlist.

 

Let us know how this goes. 

MafeGModerator
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vitrioleater

This information would have been helpful BEFORE I deleted anything as instructed by Spotify.

 

I was advised by Spotify to do this a certain way, which I did. Now you are saying I should have done it differently. Instead of telling us what we should have done to avoid this problem we didn't know was there, how about you know, FIXING IT.

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