Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85963 Views
  • 19 replies
  • 38 likes
  • 85963 Views
  • 19 replies
  • 38 likes

Spotify Premium subscription

Hi! I’m from Quebec, I have an IPhone 11im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription. It work with none of them. How can I subscribe to it? Do they have a phone number ...

  • Visitor
  • Hi! I’m from Quebec, I have an IPhone 11 im trying to subscribe to Spotify premium but each time a message tell me that I’m not available for this type of subscription.  It work with none of t...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iPhone] App keeps crashing

PlanPremiumCountryUnited KingdomDevice(iPhone X)Operating System(iOS 15.2.1) My Question or IssueWhenever I open the spotify app on my iphone, it crashes within seconds of opening if my phone is connected to the internet or set to online but it works...

  • Casual Listener
  •   Plan Premium Country United Kingdom Device (iPhone X) Operating System (iOS 15.2.1)   My Question or Issue Whenever I open the spotify app on my iphone, it crashes within secon...
  • user-removed
  • Not applicable
  • 5224 Views
  • 26 replies
  • 1 likes
  • 5224 Views
  • 26 replies
  • 1 likes

Solved!!Superuser Contribution Downloaded songs show pending download and preventing play when streaming signal low

PlanPremiumCountryUKDeviceiPhone 13Operating SystemiOS 16.0.2My Question or IssueTldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app on airplane mode, at which point they immediately have green arrows and ...

  • Casual Listener
  • Plan Premium Country UK Device iPhone 13 Operating System iOS 16.0.2 My Question or Issue Tldr; on app start my downloaded songs show as pending download (grey arrow) until I restart app o...
  • Tinkerbell3
  • Casual Listener
  • 579 Views
  • 2 replies
  • 0 likes
  • 579 Views
  • 2 replies
  • 0 likes

Superuser Contribution Filter option in Your Library

When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened. For example, upon opening the app, I go to You Library and would expect my previous option, the 'Playlists' filter, to still ...

  • Roadie
  • When going to Your Library section of the iOS app, filtering selection isn't remembered when the app is closed and reopened.   For example, upon opening the app, I go to You Library and would ...
  • Jenjam
  • Roadie
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queues Wrong Songs

Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help

  • Newbie
  • Whenever I swipe to queue it either doesn’t swipe or queues the wrong song. Plz Help🙏      
  • AlejaR
  • Moderator
  • 883 Views
  • 3 replies
  • 3 likes
  • 883 Views
  • 3 replies
  • 3 likes

Superuser Contribution Cannot tap songs

PlanPremiumCountryUSADeviceiPhone 12Operating SystemiOS Hello Spotify community, Someone please help. So recently (yesterday), I haven’t been able to tap on songs on some playlists like “sleepy hallow radio” “bad bunny radio”, and some more. They’re ...

  • Newbie
  •   Plan Premium Country USA Device iPhone 12 Operating System iOS   Hello Spotify community,     Someone please help. So recently (yesterday), I haven’t been able t...
  • OscarDC
  • Moderator
  • 4688 Views
  • 21 replies
  • 2 likes
  • 4688 Views
  • 21 replies
  • 2 likes

Superuser Contribution Playlist search bar picking song doesn’t work

I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing happens

  • Visitor
  • I have a playlist on Spotify everything works perfectly but when I search a song on my Spotify playlist it doesn’t play I also have premium When I search a song I wanna listen to its freeze nothing h...
  • Joan
  • Moderator
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution random songs being queued

Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playlist. I've logged in and out and I've deleted and dow...

  • Newbie
  • Since yesterday i've been trying to queue songs from my playlist on mobile, but it will queue a completely random, different song from my playlist instead, usually one of the top songs from my playli...
  • AngeloSD
  • Casual Listener
  • 1984 Views
  • 9 replies
  • 11 likes
  • bug
  • 1984 Views
  • 9 replies
  • 11 likes

Superuser Contribution Next from: “song” in Search

Premium, iOS, version 8.8.14.607My Question or IssueFor no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it when it shows up. This even happens if im actively listening...

  • Newbie
  • Premium, iOS, version 8.8.14.607 My Question or Issue For no apparent reason, at the end of my queue the app adds the last song i searched for, and there is absolutely no way to get rid of it ...
  • MihailY
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution cant play or delete songs from search within a playlist

PlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or IssuePlanPremiumCountryUSADeviceiPhone 13Operating SystemiOS 16.3 My Question or Issuewhen using the search bar at the top of a playlist, touching the three dots to the side ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Question or Issue Plan Premium Country USA Device iPhone 13 Operating System iOS 16.3   My Questi...
  • Joan
  • Moderator
  • 468 Views
  • 1 replies
  • 1 likes
  • iOS
    Mobile
    no response
    queue
    Search
  • 468 Views
  • 1 replies
  • 1 likes

Solved!! Sound Quality bad when using Fiio BTR5 2021

PlanPremiumDeviceiPad mini (6. Gen)Operating SystemiOs 15.5My Question or IssueWhen using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a bit distorted. Youtube or other sound sources sound normal. On m...

  • Casual Listener
  • Plan Premium Device iPad mini (6. Gen) Operating System iOs 15.5 My Question or Issue When using the Fiio BTR5 on the iPad, the sound has some kind of echo and sounds distant. Plus it sounds a...
  • Som09mer
  • Casual Listener
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

Superuser Contribution When swiping to add songs to queue the wrong songs are added

PlanPremiumCountry: US DeviceiPhone 12Operating SystemiOS 16.4.1 My Question or Issuewhenever I add any songs into the queue by swiping on them to the right, the wrong song is added from the playlist. Some songs cannot be swiped on to add to the queu...

  • Visitor
  •   Plan Premium Country: US   Device iPhone 12 Operating System iOS 16.4.1   My Question or Issue whenever I add any songs into the queue by swiping on them to the right, the...
  • dallasdud
  • Visitor
  • 438 Views
  • 1 replies
  • 2 likes
  • 438 Views
  • 1 replies
  • 2 likes

Queue isn't working well and may be bugged

Plan:PremiumCountry:US DeviceiPhone XR My Question or IssueI was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the songs that let me do queue, the song changed in the queue to a song I didn't want ...

  • Visitor
  • Plan: Premium Country: US   Device iPhone XR   My Question or Issue I was having issues with my queue system as some songs I try to add to the queue won't let me do so. For the son...
  • Prague
  • Community Legend
  • 353 Views
  • 1 replies
  • 5 likes
  • 353 Views
  • 1 replies
  • 5 likes

Superuser Contribution Imposible reproducir archivos locales en iPhone (¡pero si en Android!)

PlanPremiumCountryEspaña DeviceiPhone 12 mini 128 GbOperating SystemiOS 16.4.1, Windows 10 My Question or IssueEstoy intentado reproducir archivos locales de mi PC (Windows 10) desde el iPhone y es imposible. Tengo la configuración tal y como se requ...

  • Casual Listener
  • Plan Premium Country España  Device iPhone 12 mini 128 Gb Operating System iOS 16.4.1, Windows 10   My Question or Issue Estoy intentado reproducir archivos locales de mi PC (Wind...
  • AlejaR
  • Moderator
  • 455 Views
  • 3 replies
  • 0 likes
  • (iOS)
    archivoslocales
  • 455 Views
  • 3 replies
  • 0 likes

Superuser Contribution Album tracks not playing in sequence

Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence. Anyone know why?

  • Newbie
  • Regardless of whether "shuffle" is on or not, I cannot play album tracks in sequence.  Anyone know why?
  • OscarDC
  • Moderator
  • 1695 Views
  • 4 replies
  • 0 likes
  • 1695 Views
  • 4 replies
  • 0 likes

Switching devices on iOS and iPadOS doesn’t work most times

Since some days ago, can’t pinpoint any specific app update, the Spotify app doesn’t work smoothly anymore when switching devices. I have a Yamaha soundbar in the living room, an Echo Dot in the bedroom and a Bose SoundTouch in the home office and I’...

  • Gig Goer
  • Since some days ago, can’t pinpoint any specific app update, the Spotify app doesn’t work smoothly anymore when switching devices. I have a Yamaha soundbar in the living room, an Echo Dot in the bedr...
  • gioprimus
  • Gig Goer
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error bug

Plan/Premium Country , NL Device(iPhone 14 max pro. Operating System(iOS 16 My Question or Issue spotify keep shut down after profile > account. It keeps bugging and shuts completely down after trying. Please fix this bug. Can’t see account informati...

  • Visitor
  • Plan /Premium  Country , NL   Device (iPhone 14 max pro.  Operating System (iOS 16   My Question or Issue   spotify keep shut down after  profile > accoun...
  • MihailY
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle play not working on iOS or Mobile

For a little over a month now, I have encountered an issue with shuffle playing my music where it will fail to load any music ahead or behind the expected queue, you cannot select a different song, see what any of the covers look like, and the only w...

  • Visitor
  • For a little over a month now, I have encountered an issue with shuffle playing my music where it will fail to load any music ahead or behind the expected queue, you cannot select a different song, s...
  • Vasil
  • Moderator
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I use a Swedish Spotify premium account as usual in Russia?

Is it still possible to use a foreign Spotify premium account to listen to music as usual when traveling to Russia?

  • Visitor
  • Is it still possible to use a foreign Spotify premium account to listen to music as usual when traveling to Russia?
  • Vasil
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes