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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

What's up with this new Home screen?

Whats up with the new home screen being random playlist? Its really bad, can I change it back?

  • Music Fan
  • Oldstartscreenfan
  • Newbie
  • 55019 Views
  • 966 replies
  • 348 likes
  • iOS
  • 55019 Views
  • 966 replies
  • 348 likes

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 397055 Views
  • 879 replies
  • 326 likes
  • 397055 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78509 Views
  • 124 replies
  • 32 likes
  • 78509 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 17922 Views
  • 8 replies
  • 0 likes
  • 17922 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify can't get access to local network i settings

PlanPremiumCountryDenmarkDeviceIphone 12Operating SystemIOS 15 My Question or IssueSpotify can't get access to local network in settings on iphone. It is not possible to find other devices such as the smart tv etc.Spotify should have acces to the loc...

  • Newbie
  • Plan Premium Country Denmark Device Iphone 12 Operating System IOS 15   My Question or Issue Spotify can't get access to local network in settings on iphone. It is not possible to find...
  • Stark6
  • Newbie
  • 1707 Views
  • 2 replies
  • 0 likes
  • 1707 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS][Search] Ignore "Feat." in search bar

When I Shazam a song, it often happens that a track title has the following format:"Song Title - Artist Feat. Singer"Then, when I press Open Spotify it will copy that track title into the search bar. And VERY often, Spotify is unable to find the trac...

  • Visitor
  • When I Shazam a song, it often happens that a track title has the following format: "Song Title - Artist Feat. Singer" Then, when I press Open Spotify it will copy that track title into the search ...
  • Eni
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • iOS
    Search
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists not playing

Plan PremiumDevice iphone11 My Question or IssueOut of the blue, after playing one song on any playlist, Spotify switches to songs in a similar genre not on the playlist. Same if I hit forward - it switches from the selected playlist. Recent update t...

  • Newbie
  •   Plan  Premium Device iphone11   My Question or Issue Out of the blue, after playing one song on any playlist, Spotify switches to songs in a similar genre not on the playlist. ...
  • Ver
  • Spotify Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Superuser Contribution filtering a playlist by artist or album only, on mobile

PlanPremiumCountryUSDeviceiphone 13 maxOperating Systemios15 My Question or Issuei have a playlist of over 900 songs. when i am on mobile, sometimes i just want to listen to a specific artist. when i search for the artist, the song plays, but it does...

  • Newbie
  • Plan Premium Country US Device iphone 13 max Operating System ios15   My Question or Issue i have a playlist of over 900 songs. when i am on mobile, sometimes i just want to listen to ...
  • Rudy78
  • Newbie
  • 424 Views
  • 2 replies
  • 0 likes
  • Artist
    Playlist
    songs
  • 424 Views
  • 2 replies
  • 0 likes

Superuser Contribution Apple watch download problems

I have a new apple watch running the latest OS and a premium spotify subscription i can’t get downloads to appear on the watch. Everything looks normal on the phone but the downloads section of the watch app just says “loading”. I have restarted the ...

  • Casual Listener
  • I have a new apple watch running the latest OS and a premium spotify subscription i can’t get downloads to appear on the watch. Everything looks normal on the phone but the downloads section of the...
  • Cochran9875
  • Newbie
  • 919 Views
  • 3 replies
  • 4 likes
  • 919 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution iOS issue - Spotify connect overriding volume on iPhone

Plan - PremiumCountry - NZ Device - iPhone 12Operating System - iOS 15.0.2 Hi there,I use Spotify connect to connect my personal laptop (PC A) to a computer that has speakers (PC B) that plays the music, it works pretty well. I also have Spotify on m...

  • Casual Listener
  • Plan - Premium Country - NZ   Device - iPhone 12 Operating System - iOS 15.0.2   Hi there, I use Spotify connect to connect my personal laptop (PC A) to a computer that has speakers ...
  • CarlosE
  • Moderator
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Superuser Contribution Dots under featuring artist playlist?

  I noticed this only in certain artists occasionally, some has normal descriptions and some, well… dotsPlanPremiumCountryMalaysiaDeviceiPhone 11Operating SystemiOS 15.1Spotify Version8.6.80.1180

267AB731-6915-45B1-A7C7-395DBFD6190E.png
  • Regular
  •     I noticed this only in certain artists occasionally, some has normal descriptions and some, well… dots Plan Premium Country Malaysia Device iPhone 11 Operating System iOS 15.1 Spotify ...
  • Mihail
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot connect Iphone 5 and apps spotify 8.6.80

I have an iphone 5 and cannot identify myself with version 8.6.80 of spotify. I have the message "An error has occurred. Please try again later".I have tried with several accounts and always the same.Do you have a solution ?

  • Casual Listener
  • I have an iphone 5 and cannot identify myself with version 8.6.80 of spotify. I have the message "An error has occurred. Please try again later". I have tried with several accounts and always the sa...
  • Jeremy
  • Spotify
  • 228 Views
  • 4 replies
  • 0 likes
  • 228 Views
  • 4 replies
  • 0 likes

Search function on iOS mobile application

Hello. A bug has just drawn my attention: when searching in my saved music for a certain group, for instance, I get a list of all albums, all playlists and the artist himself/herself NO MATTER if I search in playlists, albums, artists or podcasts. Th...

  • Music Fan
  • Hello. A bug has just drawn my attention: when searching in my saved music for a certain group, for instance, I get a list of all albums, all playlists and the artist himself/herself NO MATTER if I...
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts not available in Spotify Iraq

I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere else) it says “Couldn’t open link” I hope this is a bu...

  • Casual Listener
  • I know Spotify just opened in Iraq but there are no podcasts whatsoever it’s like they’ve been deleted or something and when I try to open some from my library (because I can’t find them anywhere els...
  • Kai_Jabr
  • Casual Listener
  • 418 Views
  • 2 replies
  • 2 likes
  • 418 Views
  • 2 replies
  • 2 likes

Superuser Contribution Display bug - new apple watch series 7 app

Hi all, I received the Apple Watch Series 7 (41mm) today. As a devoted Spotify user I immediately checked the Spotify app. Unfortunately, I have noticed a bug - on the 'now playing' screen in the app, the 'like' button and the device button are both ...

  • Casual Listener
  • Hi all,   I received the Apple Watch Series 7 (41mm) today.   As a devoted Spotify user I immediately checked the Spotify app. Unfortunately, I have noticed a bug - on the 'now playing'...
  • Jeremy
  • Spotify
  • 1922 Views
  • 14 replies
  • 4 likes
  • 1922 Views
  • 14 replies
  • 4 likes

Superuser Contribution Queue Button Not Working!

Plan - Family Free/Premium - premium Country - USA DeviceiPhone 11 Pro MaxOperating System(iOS 13.3.1) My Question or IssueBasically when I press the queue button on the bottom of the screen nothing happens. I also tried (many many times) to press th...

  • Casual Listener
  • Plan - Family  Free/Premium - premium  Country - USA   Device iPhone 11 Pro Max Operating System (iOS 13.3.1)   My Question or Issue Basically when I press the ...
  • Jeremy
  • Spotify
  • 3382 Views
  • 14 replies
  • 6 likes
  • 3382 Views
  • 14 replies
  • 6 likes

Spotify app on AppleTV 4K sounds horrid.

My wife got me an AppleTV 4K for my birthday Friday. Even though AppleTV 4K is [supposedly] using Spotify Connect, it sounds like a 128k file compared to the native Spotify app on my DENON x7200. It sounds lifeless. Also, the soundstage is narrow and...

  • Regular
  • My wife got me an AppleTV 4K for my birthday Friday.  Even though AppleTV 4K is [supposedly] using Spotify Connect, it sounds like a 128k file compared to the native Spotify app on my DENON x720...
  • Guzman695
  • Newbie
  • 1411 Views
  • 3 replies
  • 1 likes
  • AppleTV 4K
    spotify connect
  • 1411 Views
  • 3 replies
  • 1 likes

Superuser Contribution Incorrect song currently playing

I use Spotify Connect to play tracks on my Onkyo receiver. What my iPhone 12 Pro says is currently playing often isn’t what is actually playing even though I am using the iOS app to control the music and haven’t even minimized it. See attached screen...

  • Casual Listener
  • I use Spotify Connect to play tracks on my Onkyo receiver. What my iPhone 12 Pro says is currently playing often isn’t what is actually playing even though I am using the iOS app to control the music...
  • CarlosE
  • Moderator
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Apple Watch cannot adjust volume

Plan: PremiumCountry: US Device: iPhone 11 Pro, Apple Watch Series 5Operating System: iOS 14.2, WatchOS 7.1 My Question or IssueWhile listening with AirPods, I can control song playback but cannot adjust volume using the watch. I have confirmed that ...

  • Casual Listener
  • Plan: Premium Country: US   Device: iPhone 11 Pro, Apple Watch Series 5 Operating System: iOS 14.2, WatchOS 7.1   My Question or Issue While listening with AirPods, I can control s...
  • CarlosE
  • Moderator
  • 17461 Views
  • 16 replies
  • 0 likes
  • 17461 Views
  • 16 replies
  • 0 likes

Superuser Contribution What is the logic behind Shuffle Play button vs. just the Play button?

Since I mostly listen to whole albums, I almost never want to shuffle play. However I notice that at the top of a playlist, the big green button is sometimes Shuffle Play, and sometimes just Play. But it's ALWAYS Shuffle Play with albums, which I fin...

  • Casual Listener
  • Since I mostly listen to whole albums, I almost never want to shuffle play. However I notice that at the top of a playlist, the big green button is sometimes Shuffle Play, and sometimes just Play. Bu...
  • MattSuda
  • Spotify Star
  • 1575 Views
  • 6 replies
  • 7 likes
  • 1575 Views
  • 6 replies
  • 7 likes

Superuser Contribution Often unable to add podcasts to my queue

PlanPremiumCountryGermanyDeviceiPhone 13 ProOperating SystemiOS 15.0.2 My Question or IssueWhen I'm listening to podcasts, often I'll want to tee up the next podcast while listening to one, in case I'm cycling, walking the dog, etc. And the app often...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 13 Pro Operating System iOS 15.0.2   My Question or Issue When I'm listening to podcasts, often I'll want to tee up the next podcast while li...
  • Johnston1
  • Newbie
  • 624 Views
  • 8 replies
  • 0 likes
  • 624 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify randomly starts in background when the app is closed

Hello everybody,when I updated my iPhone 11 to iOS 15 I started noticing that Spotify randomly opens in background when the app is no longer running (thus can't be seen in the multitasking menu); if it happens that I have Spotify running on my Mac (f...

  • Newbie
  • Hello everybody, when I updated my iPhone 11 to iOS 15 I started noticing that Spotify randomly opens in background when the app is no longer running (thus can't be seen in the multitasking menu); i...
  • CarlosE
  • Moderator
  • 3251 Views
  • 1 replies
  • 1 likes
  • Bug iOS
    Spotify Connect Volume Control
    volume bug
  • 3251 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify app meddles with other app sounds

I believe the issue is due to the fact that we can use the iOS app to control what is playing on the desktop app: the volume control of the iPhone now is set to change the volume of what is playing on Spotify. But then, if as I switch to another app ...

  • Regular
  • I believe the issue is due to the fact that we can use the iOS app to control what is playing on the desktop app: the volume control of the iPhone now is set to change the volume of what is playing o...
  • Konigi
  • Regular
  • 500 Views
  • 4 replies
  • 0 likes
  • iOS
  • 500 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Broken header on iPhone13 mini

Broken header on iPhone13 miniPlanPremium Countrycanada DeviceiPhone 13 mini Operating SystemiOS 15.1.1

  • Newbie
  •     Broken header on iPhone13 mini Plan Premium   Country canada   Device iPhone 13 mini   Operating System iOS 15.1.1  
  • MafeG
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes