Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 15992 Views
  • 1 replies
  • 2 likes
  • 15992 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88591 Views
  • 125 replies
  • 33 likes
  • 88591 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20812 Views
  • 8 replies
  • 0 likes
  • 20812 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify podcasts keep stopping on my phone

PlanFreeCountryUnited KingdomDevice(iPhone X)Operating System(iOS 15.5) My Question or IssueI mainly listen to podcasts while driving to work and back and recently they've just seemed to stop working. They'll play for about 10-15 seconds then stop fo...

  • Regular
  • Plan Free Country United Kingdom Device (iPhone X) Operating System (iOS 15.5)   My Question or Issue I mainly listen to podcasts while driving to work and back and recently they've ju...
  • Alex
  • Moderator
  • 763 Views
  • 7 replies
  • 0 likes
  • Podcasts
    Query
  • 763 Views
  • 7 replies
  • 0 likes

Solved!! My published playlist does not show up when others search for it

HelloI made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a search for that exact name, the search results come back ...

  • Music Fan
  • Hello I made public one of my playlists about a month ago. It shows up on my iPad and on my desktop Windows PC and my iPhone as being public. The playlist has a unique name; when someone does a s...
  • dandv
  • Music Fan
  • 78531 Views
  • 20 replies
  • 3 likes
  • 78531 Views
  • 20 replies
  • 3 likes

Superuser Contribution Spotify stops playing on iPhone when screen is locked

PlanPremiumCountryUSADeviceiPhone 11Operating SystemiOS 10Software version 15.3.1 My Question or Issue: When I press play on a song and lock my screen (when I go running for instance), Spotify app either plays the song and stops or it closes the app....

  • Casual Listener
  • Plan Premium Country USA Device iPhone 11 Operating System iOS 10 Software version 15.3.1   My Question or Issue:  When I press play on a song and lock my screen (when I go runni...
  • radtravis
  • Newbie
  • 5050 Views
  • 8 replies
  • 1 likes
  • iphone
    support
  • 5050 Views
  • 8 replies
  • 1 likes

Superuser Contribution Can’t reorder playlists iOS 15.5

PlanPremium FamilyCountry USA DeviceiPhone 11 ProOperating SystemiOS 15.5 My Question or IssueI can’t change the order of songs in my unsorted playlists using my iPhone 11 Pro with iOS 15.5. The desktop app, however, works fine. I have a family premi...

  • Roadie
  •   Plan Premium Family Country USA   Device iPhone 11 Pro Operating System iOS 15.5   My Question or Issue I can’t change the order of songs in my unsorted playlists using my...
  • OscarDC
  • Moderator
  • 626 Views
  • 9 replies
  • 0 likes
  • 626 Views
  • 9 replies
  • 0 likes

Superuser Contribution App crash after selecting four „not interested“

PlanPremiumCountryDE DeviceiPhone 13 Pro MaxOperating SystemiOS 15.5Spotify version8.7.40.1558 My Question or IssueWhen I select „not interested on this playlist“ four times, app is crashing. Reinstall and log out / login didn’t help. It always crash...

  • Music Fan
  • Plan Premium Country DE   Device iPhone 13 Pro Max Operating System iOS 15.5 Spotify version 8.7.40.1558   My Question or Issue When I select „not interested on this playlist“ ...
  • Dian
  • Moderator
  • 421 Views
  • 13 replies
  • 0 likes
  • 421 Views
  • 13 replies
  • 0 likes

Superuser Contribution The music/podcast keep pausing

PlanPremiumCountryIsrael DeviceiPhone 8Operating Systemios 10My Question or IssueThe music/podcast keep pausing and the button doesn’t change then after a while it starts again for a few seconds and pauses again, and so on. It doesn’t matter if I’m w...

  • Casual Listener
  • Plan Premium Country Israel  Device iPhone 8 Operating System ios 10 My Question or Issue The music/podcast keep pausing and the button doesn’t change then after a while it starts...
  • carmendot
  • Music Fan
  • 10266 Views
  • 12 replies
  • 1 likes
  • 10266 Views
  • 12 replies
  • 1 likes

Superuser Contribution Still can’t loop anything on Spotify.

PlanFreeCountryAustralia DeviceiPhone 13Operating Systemios 15.5Spotify is always updated to recent update. My Question or IssueI still can’t loop songs / playlists on my phone. I’ve tried literally e v e r y t h i n g I’ve looked for the three dots ...

  • Newbie
  • Plan Free Country Australia  Device iPhone 13 Operating System ios 15.5 Spotify is always updated to recent update.   My Question or Issue I still can’t loop songs / playlists o...
  • Slenwax27
  • Visitor
  • 595 Views
  • 2 replies
  • 0 likes
  • can’t loop
    loop playlist
    Loop song
  • 595 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to browse playlists in Car

PlanPremiumCountryUKDeviceIphone 11 ProOperating SystemiOS 15.5 My Question or IssueHello, I am unable to view playlists on the car. Whilst I does show the selected track that's playing, the only way I can view playlists is to use the phone which is ...

  • Visitor
  • Plan Premium Country UK Device Iphone 11 Pro Operating System iOS 15.5   My Question or Issue Hello,   I am unable to view playlists on the car. Whilst I does show the selected ...
  • Dian
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does the cover art for my local files load on pc but not on my phone?

This has never been an issue until a few days ago, when I downloaded a few songs to local file into spotify. The songs looked like they were working fine but when I added them to my playlist and downloaded them onto my phone, they had no cover art, d...

  • Newbie
  • This has never been an issue until a few days ago, when I downloaded a few songs to local file into spotify. The songs looked like they were working fine but when I added them to my playlist and down...
  • Alex
  • Moderator
  • 242 Views
  • 1 replies
  • 1 likes
  • 242 Views
  • 1 replies
  • 1 likes

Play on Spotify button is missing on Instagram story

Hello, Apparently this was a common issue which was solved before, but I’m still having problems. When I try to share a song on Instagram, only the album cover appears. The link of the song and “Play on Spotify” button at the top is not seen. Can you...

  • Newbie
  • Hello,   Apparently this was a common issue which was solved before, but I’m still having problems. When I try to share a song on Instagram, only the album cover appears. The link of the song ...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Superuser Contribution Seeing iPhone on Spotify list of devices

Recently upgraded to iPhone 13. Spotify app works fine on the phone however Alexa does not show up on the iPhone Spotify device list so I cannot play Spotify from my phone onto my Alexa speaker. What are my doing wrong? The Alexa showed up on my old ...

list.jpg
  • Newbie
  • Recently upgraded to iPhone 13. Spotify app works fine on the phone however Alexa does not show up on the iPhone Spotify device list so I cannot play Spotify from my phone onto my Alexa speaker.&nbsp...
  • Dian
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Spotify on Carplay only works with Cellular Data on

Plan PremiumCountryUSDevice(iPhone X)Operating System(iOS 15.5) My Question or IssueSpotify no longer works with the Apple Carplay. It will not play when plugged in with cable. When not using Carplay and going through Bluetooth option it will show Sp...

  • Newbie
  • Plan  Premium Country US Device (iPhone X) Operating System (iOS 15.5)   My Question or Issue Spotify no longer works with the Apple Carplay. It will not play when plugged in with...
  • 304 Views
  • 0 replies
  • 1 likes
  • 304 Views
  • 0 replies
  • 1 likes

Superuser Contribution Searching for a podcast breaks currently playing playlist

This is a problem I’ve been having on the iOS version of Spotify since the big changes last year.If I search for a podcast while listening to a playlist, the latest episode of that podcast will start playing at the end of the song that’s currently pl...

  • Regular
  • This is a problem I’ve been having on the iOS version of Spotify since the big changes last year. If I search for a podcast while listening to a playlist, the latest episode of that podcast will s...
  • Eni
  • Moderator
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts won’t play

Podcasts won’t play they just buffer. Songs are playing fine. I’m using WiFi which is working fine. Tried downloading them first they download fine but then still won’t play. Plenty of storage left, cleared the cache too but still no luck. Premium ac...

  • Visitor
  • Podcasts won’t play they just buffer. Songs are playing fine. I’m using WiFi which is working fine. Tried downloading them first they download fine but then still won’t play. Plenty of storage left, ...
  • Yordan
  • Moderator
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stops playing after 9 seconds and trouble loading podcasts & playlist.

I am having problems with music that stops playing 9/10 seconds in along with loading podcast along with playlists. Tried on both data and WiFi. I did the app reinstall and cleared cache still no lock. I am using an iPhone 12 with the app all up to d...

  • Newbie
  • I am having problems with music that stops playing 9/10 seconds in along with loading podcast along with playlists. Tried on both data and WiFi. I did the app reinstall and cleared cache still no loc...
  • Dian
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user - spotify only playing part of a song

premium familyIphone 6s My Question or Issue spotify has started only playing part of songs on both shuffle and normal play before it skips to the next song. Very annoying.Is there a way to fix this?

  • Casual Listener
  • premium family Iphone 6s   My Question or Issue   spotify has started only playing part of songs on both shuffle and normal play before it skips to the next song.  Very annoying. ...
  • Dian
  • Moderator
  • 8916 Views
  • 5 replies
  • 0 likes
  • 8916 Views
  • 5 replies
  • 0 likes

Merch notification won't stop popping up on Premium

Spotify asked me to fill out a merchandise survey. It asked me questions like "Have you seen band merchandise recommendations?" I answered no, because honestly I don't really care for band merch. I thought I was doing Spotify a favor by giving my opi...

  • Newbie
  • Spotify asked me to fill out a merchandise survey. It asked me questions like "Have you seen band merchandise recommendations?" I answered no, because honestly I don't really care for band merch. I t...
  • phantomwizard
  • Regular
  • 401 Views
  • 2 replies
  • 1 likes
  • 401 Views
  • 2 replies
  • 1 likes

The color behind an album cover is a darker shade than normal

PlanPremiumCountryUnited StatesDeviceiPhone 13 Pro MaxOperating SystemiOS 15.5 My Question or IssueTypically when opening the app the color behind album art is a darker shade than it normally is until tapping and holding the cover art as if to share ...

  • Newbie
  • Plan Premium Country United States Device iPhone 13 Pro Max Operating System iOS 15.5   My Question or Issue Typically when opening the app the color behind album art is a darker shade...
  • Dukes898
  • Newbie
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Unable to play or download Episodes from a specific Podcast across multiple devices

PlanPremium CountryUK DeviceiPhone 12 mini / iPad 7th Gen Operating SystemiOS 15.2 My Question or IssueI am unable to play or download episodes from a specific podcast (Guardian Football Weekly). When I select 'Play' on an episode, nothing happens. W...

  • Regular
  • Plan Premium   Country UK   Device iPhone 12 mini / iPad 7th Gen   Operating System iOS 15.2   My Question or Issue I am unable to play or download episodes from a sp...
  • Eni
  • Moderator
  • 2176 Views
  • 10 replies
  • 1 likes
  • apple
    iOS 15
    unable
  • 2176 Views
  • 10 replies
  • 1 likes