Albums not loading

Reply

Albums not loading

ryan36_1
Newbie

Plan

Premium Family

Country

USA

Device

Iphone X

Operating System

IOS 12.2

 

My Question or Issue

 

Albums not loading. I am just getting a blank black screen. I can only play music from artist popular list or playlists. If reloading spotify, I get an error message and black screen if I reload. Attempted complete reinstall and issue persisted. 

 

This issue has been marked resolved in April 2019, but I am still experiencing the exact issue described. 

14 Replies

Re: Albums not loading

Rvirata
Newbie

Same issue. 

Re: Albums not loading

helpwspot2
Newbie

I’m experiencing this same issue. Saved Albums load ok if I put my phone into airplane mode but when my phone has an internet connection, the albums page open and the three dots appear to indicate it’s loading, but then the three dots go away as if loading is complete and the album page is blank. 

 

This seems to happen for all albums. Issue persisted after clearing cache and force killing the app. 

 

iPhone X on iOS 12.2. Spotify 8.5.3.784

 

Re: Albums not loading

ibux13
Casual Listener

Same issue.  I load an artist, but none of their albums populate.  Individual songs still appear in playlists, however if I click "view this album" it is blank.  I can load the album on desktop no problem.  

 

Re: Albums not loading

Mitchgo
Gig Goer

Yup. Same issue cropped up several weeks ago. It’s back....

Re: Albums not loading

Entheta
Casual Listener

Same. Can only play music from my playlist, nothing else. 

Re: Albums not loading

chrisheishman1
Newbie

I've had issues in the past with the app having display issues because of the text size settings in my phone, so I tried to make the text smaller in the iPhone settings but that resulted in the issue on Spotify worsening, now when I view an artist, none of the songs or albums appear, it onl shows the artist name, playlists that feature the artist, About, On Tour, and Albums. When looking up an album, I no longer get a black screen but instead I get the title and album artwork along with the Release date and album length on the bottm, just the song titles are missing. Anyone else have this iteration of the problem? 

Re: Albums not loading

SammyMac19
Newbie

Same from Canada. 

Re: Albums not loading

Eli2652
Newbie

Yeah, does it look like this for you? Worst part about it is that Spotify recommended I delete and reinstall the app which didn’t help and caused me to lose all my downloads 

70EE1377-A7FD-42B6-A85F-DDD837157ECF.png

Re: Albums not loading

Tcbutlerou
Casual Listener

Same. Frustrating. Want some good music for my Friday!

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