Albums not loading

Reply

Albums not loading

ryan36_1
Newbie

Plan

Premium Family

Country

USA

Device

Iphone X

Operating System

IOS 12.2

 

My Question or Issue

 

Albums not loading. I am just getting a blank black screen. I can only play music from artist popular list or playlists. If reloading spotify, I get an error message and black screen if I reload. Attempted complete reinstall and issue persisted. 

 

This issue has been marked resolved in April 2019, but I am still experiencing the exact issue described. 

19 Replies

Rvirata
Newbie

Same issue. 

helpwspot2
Newbie

I’m experiencing this same issue. Saved Albums load ok if I put my phone into airplane mode but when my phone has an internet connection, the albums page open and the three dots appear to indicate it’s loading, but then the three dots go away as if loading is complete and the album page is blank. 

 

This seems to happen for all albums. Issue persisted after clearing cache and force killing the app. 

 

iPhone X on iOS 12.2. Spotify 8.5.3.784

 

ibux13
Casual Listener

Same issue.  I load an artist, but none of their albums populate.  Individual songs still appear in playlists, however if I click "view this album" it is blank.  I can load the album on desktop no problem.  

 

Mitchgo
Roadie

Yup. Same issue cropped up several weeks ago. It’s back....

Entheta
Casual Listener

Same. Can only play music from my playlist, nothing else. 

chrisheishman1
Newbie

I've had issues in the past with the app having display issues because of the text size settings in my phone, so I tried to make the text smaller in the iPhone settings but that resulted in the issue on Spotify worsening, now when I view an artist, none of the songs or albums appear, it onl shows the artist name, playlists that feature the artist, About, On Tour, and Albums. When looking up an album, I no longer get a black screen but instead I get the title and album artwork along with the Release date and album length on the bottm, just the song titles are missing. Anyone else have this iteration of the problem? 

SammyMac19
Newbie

Same from Canada. 

Eli2652
Newbie

Yeah, does it look like this for you? Worst part about it is that Spotify recommended I delete and reinstall the app which didn’t help and caused me to lose all my downloads 

70EE1377-A7FD-42B6-A85F-DDD837157ECF.png

Tcbutlerou
Casual Listener

Same. Frustrating. Want some good music for my Friday!

the_citylion
Newbie

Same -

on iOS 12.2

iphone XS

spotify 8.5.3.784

Gbm36
Casual Listener

This is exactly what it looks like on my end.  I did a soft restart on my phone along with an app deletion and reinstall.  Didn’t work.  I still have the same issue.

pulsemod
Regular

bump... same here

 

Tech support, are you awake?

Gbm36
Casual Listener

Issue seems to be resolved... strange though my phone restarted on its own! wth?!

gonna choose to move along- Happy Friday!

Tcbutlerou
Casual Listener

Resolved for me too.

Risombo
Newbie

Problem is persisting here, looks a bit different tho. Using the newest version of the app.

55CF2D1D-4C2B-4D2D-A97A-BEA8EFA01BA1.png

IngaKa
Casual Listener
Same with my account

Missa3
Visitor

Same issue loading album - looks different though. 

also experienced another error message while trying to post to this chain - Exception ID: 37FF74E2.

Jeremy
Moderator
Moderator

Hi there folks,

 

Thank you for your posts here in the Community. We just came across this thread.

 

In this case we suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

 

@Missa3 - We also recommend that you clear your cache and cookies to see if it gets better regarding posting in this thread.

 

Keep us posted.

 

Take care!

JeremyModerator
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davidlan
Casual Listener

Thank you, I have the same problem

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