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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 29493 Views
  • 13 replies
  • 35 likes
  • 29493 Views
  • 13 replies
  • 35 likes

Superuser Contribution Playing pauses when screen is locked or when I switch to Home Screen or another app

PlanPremiumCountryBelgiumDeviceiPhone 11 ProOperating SystemiOS17.4.1 My Question or IssuePlaying music pauses every time when I lock my screen or when I switch to Home Screen or another app.

  • Visitor
  • Plan Premium Country Belgium Device iPhone 11 Pro Operating System iOS17.4.1   My Question or Issue Playing music pauses every time when I lock my screen or when I switch to Home Scree...
  • Susan_GP
  • Moderator
  • 148 Views
  • 3 replies
  • 0 likes
  • 148 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution (iPhone) Added songs not showing up in playlists

I had to delete some songs from my playlist a while ago, and now that I’m trying to re-add them, they don’t show up, but it says they’re already in the playlist. I’ve tried updating, logging out and back in, as well as deleting and reinstalling the a...

  • Casual Listener
  • I had to delete some songs from my playlist a while ago, and now that I’m trying to re-add them, they don’t show up, but it says they’re already in the playlist. I’ve tried updating, logging out and ...
  • sand_eater
  • Casual Listener
  • 263 Views
  • 6 replies
  • 0 likes
  • 263 Views
  • 6 replies
  • 0 likes

Superuser Contribution Stuttering music and losing connection to Apple HomePod mini through Airplay

PlanPremiumCountrySwedenDeviceiPhone Xs MaxOperating SystemiOS 16.2 My Question or Issue When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16.2) through my iPhone, via Airplay, the music stutters a lot and I can't play for more th...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone Xs Max Operating System iOS 16.2   My Question or Issue   When I play music on my Apple HomePod Mini (Brand new, updated to iOS 16....
  • Shiranja88
  • Casual Listener
  • 10021 Views
  • 36 replies
  • 7 likes
  • 10021 Views
  • 36 replies
  • 7 likes

Superuser Contribution Courses button always glowing on Home screen

PlanPremiumCountryUKDeviceiPhone 13 MiniOperating SystemiOS 17.4.1 My Question or IssueThe courses tab on the home screen has been glowing ever since the feature was made available for iOS. I would have thought it'd be gone by now seeing as it was ro...

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  • Regular
  • Plan Premium Country UK Device iPhone 13 Mini Operating System iOS 17.4.1   My Question or Issue The courses tab on the home screen has been glowing ever since the feature was made ava...
  • Susan_GP
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I open Spotify it mutes other audio streaming

PlanPremiumCountrySwedenDeviceiPhone 13Operating SystemiOS 16.1 My Question or Issue There is an error with the app in iOS.As soon as ypu open the Spotify app it mutes other streaming audio sources. So if I am listening to radio in another app and wa...

  • Visitor
  • Plan Premium Country Sweden Device iPhone 13 Operating System iOS 16.1   My Question or Issue   There is an error with the app in iOS. As soon as ypu open the Spotify app it mut...
  • gramz0n
  • Casual Listener
  • 6174 Views
  • 50 replies
  • 17 likes
  • 6174 Views
  • 50 replies
  • 17 likes

Superuser Contribution Spotify app glitching and skipping songs on its own

PlanPremiumCountryUS Deviceiphone 13 My Question or Issue My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. Or it pauses by itself, for no reason. Does anyone else have this problem or know how ...

  • Casual Listener
  • Plan Premium Country US   Device iphone 13   My Question or Issue   My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. ...
  • MartinT
  • Moderator
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two cancelled podcasts stay in my library and I have no way to remove them

Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in any way. When I click on them, it says "Something wen...

  • Regular
  • Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in an...
  • AlejaR
  • Moderator
  • 686 Views
  • 13 replies
  • 0 likes
  • 686 Views
  • 13 replies
  • 0 likes

Superuser Contribution Pagamento Premium Efetuado e não atualizou

PlanFree/PremiumCountryBrasilDeviceIPhone 14Operating SystemiOS 17.4.1 My Question or IssuePaguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão que apenas essa conta possui pois criei o cartão virtual para esta compra.

  • Newbie
  • Plan Free/Premium Country Brasil Device IPhone 14 Operating System iOS 17.4.1   My Question or Issue Paguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão q...
  • Vasil
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops and is unable to play after taking a picture?

PlanPremiumCountryUnited KingdomDeviceiPhone 13Operating SystemiOS 17.4.1My Question or Issuehello‍i've found multiple times on the 8.9.34 and earlier versions of spotify that i will be playing some music, then I'll take a picture on the iphone cam...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 13 Operating System iOS 17.4.1 My Question or Issue hello💆🏼‍♂️ i've found multiple times on the 8.9.34 and earlier versions of spotify th...
  • Yordan
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable "New Releases From"

I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow". I don't follow anyone and I don't want a part of my small screen taken up by unwante...

  • Visitor
  • I am a Premium user and on my iPhone the very top of the screen is always taken up by a "New Releases From: XXX" where XXX = some random artist I don't know/follow".  I don't follow anyone and I...
  • fsiq
  • Visitor
  • 3772 Views
  • 7 replies
  • 7 likes
  • 3772 Views
  • 7 replies
  • 7 likes

Superuser Contribution Spotify Stops Working While Using CarPlay

 PlanPremiumCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS 16.5 My Question or IssueSpotify constantly stops working while I am connected to CarPlay. The main way to trigger it is by skipping songs. Spotify will randomly stop working wher...

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  • Music Fan
  •   Plan Premium Country United States Device iPhone 13 Pro Operating System iOS 16.5   My Question or Issue Spotify constantly stops working while I am connected to CarPlay. The main w...
  • VincentHammersley159
  • Casual Listener
  • 13193 Views
  • 20 replies
  • 0 likes
  • 13193 Views
  • 20 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps adding songs to my playlist and I HATE IT!!!

Plan:FreeDevice:Apple iPhone SE 2nd GenerationOperating System:IOS 15So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking that would be the end of it. But then I see that Spotify has add a...

  • Music Fan
  • Plan: Free Device: Apple iPhone SE 2nd Generation Operating System: IOS 15 So I’m trying to memorize one song and one song only. So naturally I made a playlist with that song in it thinking t...
  • Bradleedel
  • Visitor
  • 8278 Views
  • 12 replies
  • 0 likes
  • 8278 Views
  • 12 replies
  • 0 likes

Superuser Contribution Queue lost when accidentally selecting a song.

PlanFree/PremiumCountry Device(iPhone 11, Macbook Pro late 2016)Operating System(iOS 13 ) My Question or IssueSo I’ve made a massive long queue, and then I accidentally tap on a song title and it plays, (very easy to do on an iPhone) interrupting the...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 11, Macbook Pro late 2016) Operating System (iOS 13 )    My Question or Issue So I’ve made a massive long queue, and then I acciden...
  • legendozixtynin
  • Gig Goer
  • 25549 Views
  • 19 replies
  • 4 likes
  • Queue lost
  • 25549 Views
  • 19 replies
  • 4 likes

Superuser Contribution When I search a song, it's playing on reapeat instead of playing similar ones

PlanPremiumCountryPlDeviceiPhone 13 pmOperating Systemios 17.4.1My Question or IssueSame issue as here, but the solution did not work for me, any further advices? https://community.spotify.com/t5/Android/Similar-songs-not-playing-after-searched-song-...

  • Newbie
  • Plan Premium Country Pl Device iPhone 13 pm Operating System ios 17.4.1 My Question or Issue Same issue as here, but the solution did not work for me, any further advices? 🙂  https://...
  • Yordan
  • Moderator
  • 102 Views
  • 2 replies
  • 0 likes
  • 102 Views
  • 2 replies
  • 0 likes

Superuser Contribution I want the desktop version on my iPad!

PlanPremium CountryCanada DeviceiPad pro (2020)Operating SystemiOS 14 My Question or IssueThere should be an option to have the desktop version of Spotify on my iPad. I use my iPad Pro completely like a laptop and the app is just no where as good as ...

  • Casual Listener
  •   Plan Premium   Country Canada   Device iPad pro (2020) Operating System iOS 14   My Question or Issue There should be an option to have the desktop version of Spoti...
  • Yordan
  • Moderator
  • 2895 Views
  • 3 replies
  • 9 likes
  • 2895 Views
  • 3 replies
  • 9 likes

Superuser Contribution Canvas videos are not playing while being activated in the latest app

Hello. iPhone 12 Pro.Latest iOS version available - 16.5App version - 8.8.43.436Canvas option is available and enabled in PlaybackData saver options are offSpotify Premium subscriptionI used to have Canvas before, that's why I'm very concerned that I...

  • Newbie
  • Hello. iPhone 12 Pro. Latest iOS version available - 16.5 App version - 8.8.43.436 Canvas option is available and enabled in Playback Data saver options are off Spotify Premium subscription I...
  • BSakuga
  • Visitor
  • 557 Views
  • 7 replies
  • 0 likes
  • 557 Views
  • 7 replies
  • 0 likes

Superuser Contribution BBC podcasts won't stream from Apple Watch

PlanPremiumCountryUKDeviceApple Watch Series 4Operating SystemWatchOS 7.1 My Question or IssueWhen streaming podcasts direct from Apple Watch, now that this new feature is available, all podcasts stream fine except for BBC podcasts. Is there a specif...

  • Casual Listener
  • Plan Premium Country UK Device Apple Watch Series 4 Operating System WatchOS 7.1   My Question or Issue When streaming podcasts direct from Apple Watch, now that this new feature is av...
  • ElliotB1
  • Visitor
  • 515 Views
  • 5 replies
  • 0 likes
  • 515 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing music pauses every minute

I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't seem to go away. I can play music from any playlist a...

  • Newbie
  • I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't se...
  • Maria
  • Moderator
  • 146 Views
  • 4 replies
  • 0 likes
  • 146 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot watch Call Her Daddy Videos on IPhone

I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins and then says “this content is not available” just...

  • Visitor
  • I have cleared cache, I have logged out of the app and logged back in, I’ve restarted my phone and reinstalled the app and still nothing is working when I try to watch the video on my phone- it spins...
  • Vasil
  • Moderator
  • 1006 Views
  • 5 replies
  • 0 likes
  • 1006 Views
  • 5 replies
  • 0 likes