Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUKDevicemoto g32Operating Systemandroid 13My Question or IssueFrequently my music will cut out randomly. Sometimes will happen within a minute of beginning to play music, other times after an hour. Occasionally will happen multiple ...
Plan Premium Country UK Device moto g32 Operating System android 13 My Question or Issue Frequently my music will cut out randomly. Sometimes will happen within a minute of beginning to play...
Music Fan
322 Views
15 replies
0 likes
PlanPremiumCountryGreeceDevicePOCO C65Operating SystemAndroid 15 My Question or IssueThis issue has percisted for 2 months.What doesnt work: RebootingReinstalling the appClean delete of the app then reinstallADB fixes
Plan Premium Country Greece Device POCO C65 Operating System Android 15 My Question or Issue This issue has percisted for 2 months. What doesnt work: Rebooting Reinstalling ...
Moderator
38 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceMont Blanc Summit 2+Operating SystemAndroid Wear OS My Question or IssueHi there,I can't connect to Spotify with my watch since beginning of August. I tried to reinitialize the watch but it still doesn't work. Either I g...
Plan Free/Premium Country Device Mont Blanc Summit 2+ Operating System Android Wear OS My Question or Issue Hi there, I can't connect to Spotify with my watch since beginning...
Moderator
406 Views
8 replies
1 likes
So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and the music controls show up in my notification bar on m...
So I often listen to spotify on my desktop computer at home and my laptop at work. When I playing music on a separate device and using my phone, often times Spotify opens itself automatically and t...
Moderator
42743 Views
46 replies
5 likes
PlanFree/PremiumDeviceSamsung Galaxy Watch 8 Ultra Operating SystemOne UI 8.0 (Wear OS 6.0) My Question or IssueJust upgraded from my older Watch 4 to a Watch 8 Classic. Before with Spotify no matter where I was playing my music via Bluetooth or even...
Plan Free/Premium Device Samsung Galaxy Watch 8 Ultra Operating System One UI 8.0 (Wear OS 6.0) My Question or Issue Just upgraded from my older Watch 4 to a Watch 8 Classic. ...
Casual Listener
2003 Views
17 replies
7 likes
Plan Premium Country PL Device Google Pixel 7A Operating System Android 16 My Question or Issue Hi, for the past couple of years i found very helpful that right after opening the android app, picking magnifying glass for search, a keyboard automatica...
Plan Premium Country PL Device Google Pixel 7A Operating System Android 16 My Question or Issue Hi, for the past couple of years i found very helpful that right after openi...
Moderator
352 Views
6 replies
5 likes
PlanPremiumCountry DeviceSamsung tab s9 feOperating SystemAndroid My Question or IssueI noticed that the canvas feature does not work on my tablet, I searched online and it said maybe that's because of where I live. But it works perfectly on my phone...
Plan Premium Country Device Samsung tab s9 fe Operating System Android My Question or Issue I noticed that the canvas feature does not work on my tablet, I searched onli...
Moderator
73 Views
3 replies
0 likes
I recently switched to a Samsung Galaxy Note 8 running Android 9 with One U.I. 1.0 and have encountered an issue with Spotify not detecting any Chromecast devices, such as my Google Home Hub or Google TV. However, it does detect non-chromecast device...
I recently switched to a Samsung Galaxy Note 8 running Android 9 with One U.I. 1.0 and have encountered an issue with Spotify not detecting any Chromecast devices, such as my Google Home Hub or Googl...
Casual Listener
9710 Views
13 replies
3 likes
PlanPremiumCountryGermanyDevicePhilips 55POS5002 Android TV(TPM171E)Operating SystemAndroid TV 8.0.0Spotify App Version1.83.3 My Question or Issue The new video playback feature seems like a nice idea but my TV stops playback and needs to buffer if a...
Plan Premium Country Germany Device Philips 55POS5002 Android TV(TPM171E) Operating System Android TV 8.0.0 Spotify App Version 1.83.3 My Question or Issue The new video pl...
Regular
3848 Views
8 replies
28 likes
PlanPremiumCountry USADeviceMoto G5 PlusOperating SystemAndroid Oreo My Question or Issue Forgive me for being behind on this, but I just noticed that on Windows 10 desktop app, you can play all the playlists in a folder. I can't figure out how to do...
Plan Premium Country USA Device Moto G5 Plus Operating System Android Oreo My Question or Issue Forgive me for being behind on this, but I just noticed that on Windo...
Casual Listener
7684 Views
7 replies
48 likes
PlanPremiumCountryGreeceDeviceNothing Phone 1 Operating SystemAndroid 13CarHyundai Tucson (2021) My Question or IssueMobile connected via Bluetooth (not android auto with cable, only Bluetooth).Music plays from Spotify. The title and the artwork cove...
Plan Premium Country Greece Device Nothing Phone 1 Operating System Android 13 Car Hyundai Tucson (2021) My Question or Issue Mobile connected via Bluetooth (not android...
Newbie
22833 Views
113 replies
5 likes
PlanPremiumCountryPortugalDeviceSamsung A53Operating SystemAndroid My Question or Issue I have had this issue for a while now, at first I thought it would solve itself, maybe it was a bug, or maybe I needed to update the app or something, but none of...
Plan Premium Country Portugal Device Samsung A53 Operating System Android My Question or Issue I have had this issue for a while now, at first I thought it would solve itself...
Moderator
23668 Views
12 replies
2 likes
Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1 My Question or Issue The new 4*2 widget with album suggestions isn't showing any album art. Was ok up until yesterday.
Plan Premium Country Ireland Device Samsung Galaxy A53 Operating System Android 5.1 My Question or Issue The new 4*2 widget with album suggestions isn't showing any album a...
Newbie
15657 Views
73 replies
9 likes
I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc...Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my phone. How can I stop Spotify on my phone from taking...
I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc... Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my ...
Newbie
4945 Views
18 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however. ...
Visitor
446912 Views
68 replies
3 likes
Every time I start Spotify or push it to background, the app activates shuffle and repeat on itself. I've triedClearing the cacheClearing dataLogging out and logging inUninstall and re installStill having the same results.I'm using the 9.0.74.1121 An...
Every time I start Spotify or push it to background, the app activates shuffle and repeat on itself. I've tried Clearing the cache Clearing data Logging out and logging in Uninstall and...
Moderator
48 Views
1 replies
0 likes
PlanPremium DuoCountryUSADevicePixel 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have observed that, the more media I have downloaded in Spotify for offline play, the slower the app gets at launch and search. As...
Plan Premium Duo Country USA Device Pixel 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have observed that, the more media I have downloa...
Regular
1729 Views
11 replies
2 likes
Hi Spotify Support,I'm a Premium member and am currently unable to edit the order of songs in my playlists. When I tap "Edit," the playlist opens, but I’m no longer able to move or reorder tracks as I used to.I’ve already tried the following:• Uninst...
Hi Spotify Support, I'm a Premium member and am currently unable to edit the order of songs in my playlists. When I tap "Edit," the playlist opens, but I’m no longer able to move or reorder ...
Spotify Star
986 Views
8 replies
0 likes
when I chose podcast in up "all. music. podcast"(feed) and then following app crashes and closes.
when I chose podcast in up "all. music. podcast"(feed) and then following app crashes and closes.
Spotify Star
50 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S21 FE, Google home miniOperating SystemAndroid 14My Question or IssueAs of recently, whenever I switch between my phone and google home mini or vice versa, whatever playlist I am listening to starts back fro...
Plan Premium Country USA Device Samsung Galaxy S21 FE, Google home mini Operating System Android 14 My Question or Issue As of recently, whenever I switch between my phone and google home mi...
Casual Listener
7472 Views
77 replies
12 likes
