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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5083 Views

0 replies

6 likes

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Superuser Contribution All Playlists Empty & Unplayable on Android – Proposed Fixes Not Working

PlanFreeCountryCzech RepublicDeviceAny current Android deviceOperating SystemAndroid (e.g., 15)My Question or IssueI’m experiencing the same issue described in the previous topic marked as solved: upon logging in, every playlist is empty, and I can’t...

Regular

Plan Free Country Czech Republic Device Any current Android device Operating System Android (e.g., 15) My Question or Issue I’m experiencing the same issue described in the previous topic ma...

QuieType

Visitor

4209 Views

46 replies

14 likes

  • 4209 Views
  • 46 replies
  • 14 likes

Superuser Contribution App not working/ constantly loading

Plan Premium Country United Kingdom Device Galaxy S24 running Android 15 My Question or Issue When opening the app, the home section does not load at all. My library takes about 10minutes to load, and even then not all playlists load. When playing an...

Casual Listener

Plan Premium Country United Kingdom Device Galaxy S24 running Android 15   My Question or Issue   When opening the app, the home section does not load at all. My library...

Scorbunnie

Casual Listener

3825 Views

25 replies

2 likes

  • 3825 Views
  • 25 replies
  • 2 likes

App home screen reloads every time I enter and click back from a playlist or album

PlanPremiumCountrySouth AfricaDeviceSamsung A35Operating SystemAndroid 14 My Question or IssueWhen I enter an album or playlist from the app home screen and press back with the default Android back button, the homescreen reloads and takes me back to ...

Regular

Plan Premium Country South Africa Device Samsung A35 Operating System Android 14   My Question or Issue When I enter an album or playlist from the app home screen and press back with t...

10 Views

0 replies

0 likes

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Superuser Contribution Only one artist plays when playlist shuffled

PlanFreeCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueI have a playlist containing 579 songs with a run time of over 31 hours. For the past few hours, every time I've shuffled this playlist, only one specific artist pl...

Casual Listener

Plan Free Country USA Device Google Pixel 4a Operating System Android 13   My Question or Issue I have a playlist containing 579 songs with a run time of over 31 hours. For the past fe...

OscarDC

Moderator

97 Views

5 replies

0 likes

playlist
Playlists
shuffle
smart shuffle
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Superuser Contribution Mix Feature Bug/Not Working Properly

PlanPremiumCountryUnited StatesDeviceSamsungOperating SystemAndroid My Question or IssueI am having a major issue with the new Mix feature that just rolled out to my device in beta. For context, I am trying to make a transition from about 1 minute in...

Casual Listener

Plan Premium Country United States Device Samsung Operating System Android   My Question or Issue I am having a major issue with the new Mix feature that just rolled out to my device i...

Jamal1389

Casual Listener

64 Views

2 replies

0 likes

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Android Auto displaying wrong podcast length

PlanPremiumCountryUKDevicePixel 9 Pro & BMWOperating SystemAndroid 16iDrive 7Spotify version 9.0.78.1116 My Question or IssueWhen listening to podcasts in android auto, the wrong podcast length is displayed. Displaying something like 32:00/30:00 The ...

Newbie

Plan Premium Country UK Device Pixel 9 Pro & BMW Operating System Android 16 iDrive 7 Spotify version 9.0.78.1116   My Question or Issue When listening to podcasts in android aut...

14 Views

0 replies

0 likes

android auto
length
podcast
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Superuser Contribution Volume turns up to max by itself when song change

I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership. As others before me, the volume turns up to max when the song change, to back normal once I press any volume button.This happen a lot of times, sometimes 2/3 times in 10...

Regular

I have a POCO F2 Pro with android 12 and miui.eu 14.0.4 and a family membership.   As others before me, the volume turns up to max when the song change, to back normal once I press any volume ...

GonnaBeOk1

Visitor

7372 Views

17 replies

0 likes

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Superuser Contribution Lyrics scroll faster than the song

Plan PremiumCountry NigeriaDevice redmi K50 Operating system Android Fault informationWhen playing a song, the lyrics and progress bar scroll significantly faster than the song.This problem is most likely caused by Crossfade. The lyrics scrolling off...

Regular

Plan  Premium Country  Nigeria Device  redmi K50  Operating system   Android    Fault information When playing a song, the lyrics and progress bar s...

JamesKenway

Regular

212 Views

7 replies

0 likes

Lyrics are faster than songs
Ongoing Issues
Wrong Lyrics
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  • 7 replies
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spotify connect

PlanPremiumCountryUnited Kingdom Device(Samsung Galaxy Tab s9 5G)Operating System(Android) My Question or IssueI do not have WIFI so i only use mobile data which i have unlimited of. Now my bose home speaker doesn't seem to show up in devices to conn...

Newbie

Plan Premium Country United Kingdom   Device (Samsung Galaxy Tab s9 5G) Operating System (Android)   My Question or Issue I do not have WIFI so i only use mobile data which i hav...

15 Views

0 replies

0 likes

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Solved!!Superuser Contribution Pushed ADs in wrong language

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my android Samsung mobile. I have gone to the ads and no...

Visitor

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my an...

1151680789

Visitor

10092 Views

13 replies

4 likes

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  • 13 replies
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Superuser Contribution The playlist downloaded to the SD card disappears.

PlanPremiumCountryJapanDeviceSamsung Galaxy A52 5GOperating SystemAndroid 14One UI Version6.1Spotify Version9.0.78.1116The SD card I'm usingSanDisk microSD Card 1TB UHS-I U1 Class 10 (SDSQUAC-1T00-GH3MA) My Question or IssueI usually download playlis...

Casual Listener

Plan Premium Country Japan Device Samsung Galaxy A52 5G Operating System Android 14 One UI Version 6.1 Spotify Version 9.0.78.1116 The SD card I'm using SanDisk microSD Card 1TB UHS-I U1...

Joan

Moderator

78 Views

2 replies

0 likes

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Show the artist's name on the lock screen

On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 characters and no dots would be helpful. I think the bes...

Newbie

On the Android app currently, only 5 characters of the artist name are shown, and then three dots to show it continues of course. Honestly I would just appreciate an increase in this, showing 8 chara...

31 Views

0 replies

0 likes

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Superuser Contribution my Spotify app on Android has a very low sound but plays well via Spotify site on Chrome app

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition on my Android, searched a lot on Google and YouTub...

Newbie

Since yesterday, the sound on my Spotify app on my Android plays the sound very low, so i tried via Chrome app and the sound is incredible. tried every definition on the Spotify app, every definition...

gollo301

Visitor

277 Views

2 replies

0 likes

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Superuser Contribution [Android Auto] Larger playlists do not load when offline

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16 My Question or Issue In one of the last updates, I have had a new issue with using Spotify in Android Auto. When I go to select most playlists, they'll loa...

Casual Listener

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16   My Question or Issue In one of the last updates, I have had a new issue with ...

Fervant

Newbie

1515 Views

19 replies

3 likes

android auto
infinite loading
not loading
not responding
Playlist issues
  • 1515 Views
  • 19 replies
  • 3 likes

Spotify says I'm offline when using data?

PlanFreeCountryUSDevicePixel 7 pro Operating SystemAndroid My Question or IssueSpotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and storage clear, and clean reinstalling, but nothing fixes it. How do I fix this?

Casual Listener

Plan Free Country US Device Pixel 7 pro  Operating System Android   My Question or Issue Spotify says I'm offline when using data but not on wifi. I tried reinstalling, cache and ...

Samsictsa

Casual Listener

47 Views

2 replies

0 likes

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Device autoplays when UNplugging

I've been noticing a strange bug(?) when using the Spotify app on my Android phone. I'll have it connected to Android Auto when driving. When I arrive at my destination, I'll pause the music, turn off the car, then unplug my phone from the cable. A f...

Visitor

I've been noticing a strange bug(?) when using the Spotify app on my Android phone. I'll have it connected to Android Auto when driving. When I arrive at my destination, I'll pause the music, turn of...

27 Views

0 replies

0 likes

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Superuser Contribution [Connect] Disable automatic switching between devices

Spotify Connect is great but the automatic switching is not for everyone. Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in more than one device and I am happy with that, but the applica...

Casual Listener

Spotify Connect is great but the automatic switching is not for everyone.   Please allow us to disable automatic switching between devices. I understand Spotify doesn't like user to play in mo...

Agent654

Newbie

85477 Views

161 replies

139 likes

Connect
Desktop
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Superuser Contribution Galaxy Watch 8 Classic Add to Favorites Not Working Anymore

PlanFree/PremiumDeviceSamsung Galaxy Watch 8 Ultra Operating SystemOne UI 8.0 (Wear OS 6.0) My Question or IssueJust upgraded from my older Watch 4 to a Watch 8 Classic. Before with Spotify no matter where I was playing my music via Bluetooth or even...

Casual Listener

Plan Free/Premium Device Samsung Galaxy Watch 8 Ultra  Operating System One UI 8.0 (Wear OS 6.0)   My Question or Issue Just upgraded from my older Watch 4 to a Watch 8 Classic. ...

steelyjan0811

Casual Listener

2691 Views

23 replies

9 likes

Galaxy Watch 8 Classic
  • 2691 Views
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Solved!!Superuser Contribution Galaxy Watch Active 2 Offline Music

My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...

Casual Listener

My Question: I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed t...

Onlyashu19

Visitor

579 Views

8 replies

0 likes

download
Offline
Samsung
watch
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