Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6225 Views
  • 23 replies
  • 2 likes
  • 6225 Views
  • 23 replies
  • 2 likes

Paid with paypal but account not upgraded

PlanFree/PremiumCountry UK Operating SystemWindows 10 My Question or IssueI've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify accoun...

  • Visitor
  • Plan Free/Premium Country UK   Operating System Windows 10   My Question or Issue I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to ...
  • Jᴀᴄᴋ
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exporting your playlist

This might not be popular on a spotify forum, but I'll give it a shot. Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming service and want to get all of my playlists over to the new one. I'...

  • Newbie
  •   This might not be popular on a spotify forum, but I'll give it a shot.   Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming...
  • Katerina
  • Spotify Legend
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

Premium with Hulu, not offered but still showing my account?

PlanPremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently updated my payment information for the premium subscription. I originally subscrib...

  • Visitor
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

  • Visitor
  • Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  
  • osornios
  • Spotify Star
  • 1284 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 1284 Views
  • 1 replies
  • 0 likes

Solved!! Paying with paysafecard in Czech Republic.

Hi,My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution.So, back in 2019 i was able to pay with paysafe all the time. Even back in 201...

  • Casual Listener
  • Hi, My name is Sam, i am from Czech Republic and i have this issue for some time. I searched the internet for some guidelines and help, but i wasn't able to find a solution. So, back in 2019 i wa...
  • Maxim
  • Spotify Star
  • 3821 Views
  • 4 replies
  • 0 likes
  • 3821 Views
  • 4 replies
  • 0 likes

hulu with premium account

Hi,I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-subscribe, I am not getting hulu. I had actually planned...

  • Newbie
  • Hi, I had cancelled my premium account few days back which came with hulu and was enjoying hulu. When canceling I did not know that you have removed hulu from the premium package. Now, when I re-sub...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Can't access Hulu account after changing payment details

PlanPremium for Students CountryUSADevice13-inch MacBook Pro Operating SystemmacOS Mojave 10.14.6 My Question or IssueI recently changed my payment plan but whenever I go to Hulu through the 'Your Services' tab I am asked to subscribe to a Hulu plan....

  • Newbie
  •   Plan Premium for Students  Country USA Device 13-inch MacBook Pro  Operating System macOS Mojave 10.14.6   My Question or Issue I recently changed my payment plan but...
  • Billy-J
  • Spotify Star
  • 895 Views
  • 1 replies
  • 0 likes
  • 895 Views
  • 1 replies
  • 0 likes

Resubscribe when payment failed?

PlanFree now according to account infoCountryNetherlands Device Samsung Galaxy S8Operating Android My Question or IssueThe automatic payment in December failed. I'm not sure, but it seems that the premium family subscription as a result stopped or wa...

  • Newbie
  •   Plan Free now according to account info Country Netherlands  Device  Samsung Galaxy S8 Operating Android   My Question or Issue The automatic payment in December fai...
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error 404 al aceptar invitación a Spotify dúo

Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.

IMG-20191004-WA0006.jpg
  • Casual Listener
  • Le envié la invitación a mi pareja para que se pase a Dúo conmigo, pero cuando acepta la invitación le sale este cartel de error 404. Usa Chrome como navegador.
  • Mario
  • Spotify Legend
  • 2896 Views
  • 3 replies
  • 0 likes
  • 2896 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't buy spotify premium even after being gifted a code

I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after changing my country then she ordered a spotify gift ca...

  • Casual Listener
  • I live in Morocco and my international card is empty and I need to wait before refilling it so I asked my aunt who lives in the US to lend me her card to buy premium but it didn't work even after cha...
  • Mario
  • Spotify Legend
  • 1058 Views
  • 4 replies
  • 0 likes
  • 1058 Views
  • 4 replies
  • 0 likes

Superuser Contribution Payment failed

PlanFamily PremiumCountryGermanyDeviceiPhone7Operating SystemiOS My Question or IssueHey guys,today when opening my spotify i got shown a message that says something along the lines that i have to renew my payment method because of issues when paying...

  • Casual Listener
  • Plan Family Premium Country Germany Device iPhone7 Operating System iOS   My Question or Issue Hey guys, today when opening my spotify i got shown a message that says something along ...
  • Mario
  • Spotify Legend
  • 872 Views
  • 1 replies
  • 0 likes
  • Family Premium Plan
    Payment
    paypal
  • 872 Views
  • 1 replies
  • 0 likes

Student premium membership changing to a normal premium membership still keep hulu and showtime?

I currently have a student premium membership that will be expiring soon (it's been 4 years). When my account changes to a regular premium account will I still keep my hulu and showtime for the premium cost (granfathered in?)Thank you

  • Casual Listener
  • I currently have a student premium membership that will be expiring soon (it's been 4 years).  When my account changes to a regular premium account will I still keep my hulu and showtime for the...
  • Billy-J
  • Spotify Star
  • 977 Views
  • 1 replies
  • 0 likes
  • 977 Views
  • 1 replies
  • 0 likes

Reduced fee for Artist?

Hi there,I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is this true and how would I go about about getting an ...

  • Visitor
  • Hi there, I have a a premium subscription but I'm also a contributing artist whose music is shared on spotify, through Tunecore. I've heard that Artists don't have to pay for their subscriptions. Is...
  • user-removed
  • Not applicable
  • 816 Views
  • 1 replies
  • 0 likes
  • artist
    artist subscription
    Subscription
  • 816 Views
  • 1 replies
  • 0 likes

Songs stop playing after 4-5 seconds

When I start to play a song it stops after 4-5 secondsI can't even start my own playlistI tried to log out then back, but it didn't work.(win10)

  • Casual Listener
  •   When I start to play a song it stops after 4-5 seconds I can't even start my own playlist I tried to log out then back, but it didn't work. (win10)  
  • hbcn
  • Casual Listener
  • 11733 Views
  • 7 replies
  • 1 likes
  • 11733 Views
  • 7 replies
  • 1 likes

Family subscription loop

In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try that an a link comes alive saying you must click h...

  • Visitor
  • In the past I must have gotten a free trial ... I cancelled google play ... signed up for the family plan invited two people ... tried to upgrade to premium the only option is 3 month trial ... I try...
  • Billy-J
  • Spotify Star
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Famous Songs not available in India

PlanPremiumCountry IndiaDevicePixel 2,Asus Zenbook 14Operating SystemAndroid 10,Windows 10My Question or IssueFamous Songs from Artists are not available in India. For example Charlie Puth, Linkin Park, Dua Lipa. After being a premium member, I think...

  • Visitor
  • Plan Premium Country  India Device Pixel 2,Asus Zenbook 14 Operating System Android 10,Windows 10 My Question or Issue Famous Songs from Artists are not available in India. For exampl...
  • Billy-J
  • Spotify Star
  • 527 Views
  • 1 replies
  • 0 likes
  • 527 Views
  • 1 replies
  • 0 likes

Amount deducted from account still no premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

payment failed!

Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed.Planfamily Premium??? trying?CountryCanadaDevice(iPhone xr)Operating System(iOS ) My Question...

  • Visitor
  • Okay so ive tried changing my plan to the family plan and when i put my details in they fail each time, i even made a new account for it and still it failed. Plan family Premium??? trying? Country...
  • Luan
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu subscription new bank information

My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!

  • Casual Listener
  • My premium spotify lapsed due to new bank card and now I can not log into hulu. Am I out if that promotion permanently now? Thanks!  
  • Guido
  • Spotify Legend
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes