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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5955 Views
  • 23 replies
  • 2 likes
  • 5955 Views
  • 23 replies
  • 2 likes

Habe keine Erweiterung veranlasst

Zahle 10,99 im Monat jetzt zusätzlich 17,99 einmalig . Ich habe das nicht veranlasst .

  • Visitor
  • Zahle 10,99 im Monat jetzt zusätzlich 17,99 einmalig . Ich habe das nicht veranlasst .
  • Billy-J
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Audio books locked on Student Premium

PlanStudent PremiumCountryCanadaDeviceSamsungOperating SystemAndroid My Question or Issue I signed up for a 3 month trial and then Premium account on May 1st. I was able to listen to audiobooks with no issues. Then I verified as a student today and s...

  • Newbie
  • Plan Student Premium Country Canada Device Samsung Operating System Android   My Question or Issue   I signed up for a 3 month trial and then Premium account on May 1st. I was ab...
  • Billy-J
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Problema con Rap i pago

PlanFree/PremiumCountryArgentina Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenos días. Estoy intentando pagar el plan premium con Rapi pago desde el **bleep*...

  • Casual Listener
  • Plan Free/Premium Country Argentina  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

What happens to wife's individual premium account after accept duo account invite?

PlanPremium Duo PlanCountryCanadaMy Question or IssueI recently signed up for the Duo plan as the duo manager and my wife being the duo member. She has her own individual premium account, however, after accepting my duo invitation, her account no lon...

  • Visitor
  • Plan Premium Duo Plan Country Canada My Question or Issue I recently signed up for the Duo plan as the duo manager and my wife being the duo member. She has her own individual premium account, h...
  • Billy-J
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

SUSCRIPCION

PlanPremiumCountryMéxicoDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMe invitaron a un plan familiar, cuando me uní se hizo el cargo a mi tarjeta y desde entonces...

  • Visitor
  • Plan Premium Country México Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Me invitaron...
  • Billy-J
  • Spotify Star
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

spotify premium werkt NIET

heb betaald maar premium al voor 3 maanden NIET functionerend!

  • Visitor
  • heb betaald maar premium al voor 3 maanden NIET functionerend!
  • Billy-J
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Premium Duo

I’m trying to add my roommate to my plan but she keeps getting a “You can’t join this plan” error

  • Visitor
  • I’m trying to add my roommate to my plan but she keeps getting a “You can’t join this plan” error
  • Billy-J
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Rapipago

PlanPremiumPaísArgentinaDispositivoComputadora Asus y Galaxy A03 CorSistema operativoWindows 10 Mi pregunta o problemaHoy pagué en Rapipago por mi cuenta Premium Individual por 3 meses, pero en mis dispositivos no puedo usar Premium todavía y ya pasa...

  • Newbie
  • Plan Premium País Argentina Dispositivo Computadora Asus y Galaxy A03 Cor Sistema operativo Windows 10   Mi pregunta o problema Hoy pagué en Rapipago por mi cuenta Premium Individual p...
  • MartinT
  • Moderator
  • 405 Views
  • 4 replies
  • 0 likes
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Publicidad en Subscripción Unlimited

Hola, Soy susbscriptor de Spotify casi desde sus inicios en España. Tengo cuenta Unlimited todavía porque solo la escucho en el ordenador y no en dispositivos móviles. El problema es que cada vez hay más autopromociones interrumpiendo constantemente ...

  • Casual Listener
  • ...o es lo que acepté cuando contraté el servicio, que era sin publicidad y sin cortes siempre y cuando lo escuchase desde el PC, como así hago. Cuando desapareció la subscripción de Unlimited, se me i...
  • giselleagudelo
  • Visitor
  • 625 Views
  • 9 replies
  • 1 likes
  • publicidad
    spots
    Unlimited
  • 625 Views
  • 9 replies
  • 1 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • Giuliana71
  • Newbie
  • 8856 Views
  • 10 replies
  • 0 likes
  • Other
    Subscription
  • 8856 Views
  • 10 replies
  • 0 likes

Amount got deducted but payment failed. I tried again and this time got the premium.

PlanFree/PremiumCountryIndiaDeviceLenovo thinkbook 14Operating System(win 11) My Question or IssueWhen getting student plan, Amount got deducted but payment failed. I tried again and this time got the premium. Will I get the old payment back or not?

  • Visitor
  • Plan Free/Premium Country India Device Lenovo thinkbook 14 Operating System (win 11)   My Question or Issue When getting student plan, Amount got deducted but payment failed. I tried...
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Missing features in Pakistan

Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android): 1. No podcasts: The podcast section is simply missing in the app.2. No lyrics: You can not swipe up on a playing song at all, so there is n...

  • Newbie
  • Just got Spotify Premium in Pakistan and here is a list of the features that are missing in the app (Android):   1. No podcasts: The podcast section is simply missing in the app. 2. No lyrics...
  • syedmuneeburrehman
  • Visitor
  • 21367 Views
  • 31 replies
  • 16 likes
  • 21367 Views
  • 31 replies
  • 16 likes

Superuser Contribution Payment got deducted through UPI but Premium not activated

Plan Free/Premium Country India Device Oppo A71 Operating System Android 7 My Question or Issue The payment got deducted through UPI but my premium didn't get activated. Can anyone check what is the issue? I am attaching the screenshot too for furthe...

  • Casual Listener
  • Plan Free/Premium Country  India Device Oppo A71 Operating System Android 7   My Question or Issue  The payment got deducted through UPI but my premium didn't ...
  • Maddu
  • Visitor
  • 1409 Views
  • 9 replies
  • 10 likes
  • 1409 Views
  • 9 replies
  • 10 likes

Re-invite a family member

Plan: PremiumCountry: NorwayDevice: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone)Operating System: Several (iOS 10, Android, Windows 10) My Question or IssueHow can I re-invite a family member (who was already invited once, and now my premium...

  • Regular
  • Plan: Premium Country: Norway Device: Several (Lenovo laptop, SONY Xperia, Macbook, iPhone) Operating System: Several (iOS 10, Android, Windows 10)   My Question or Issue How can I re-invi...
  • manik29
  • Newbie
  • 2251 Views
  • 5 replies
  • 1 likes
  • 2251 Views
  • 5 replies
  • 1 likes

Notification that I need premium when I already have it

I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium though.....! So what should I do?

  • Visitor
  • I've bought a new phone, on which Spotify plays no problem. I wish to keep playing Spotify om my old phone too. But when I now login on my old phone, it says ' Spotify Premium needed'. I have Premium...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed - how long can I keep premium?

My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payment has failed (because the credit card is canceled,...

  • Newbie
  • My credit card had to be cancelled due to a problem with the issuer, and I'll only reciece a new one by May 6th. I had my spotify payments scheduled to the 24th of every month, and this month's payme...
  • Joan
  • Moderator
  • 16075 Views
  • 5 replies
  • 0 likes
  • 16075 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution My Spotify premium code from Microsoft rewards won't work. Any tips?

I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful. Please help

  • Casual Listener
  • I just got what I am pretty sure is the code from Microsoft rewards, I went to spotify's redemption page to enter it and.. invalid? I've looked at spotify's help pages and can't find anything helpful...
  • Eiva_Kramer
  • Casual Listener
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

getting ads with premium subscription on podcasts

I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served an ad it was skippable. These are not embedded ads to ...

  • Visitor
  • I have a premium subscription & receive DAI when driving listening to podcasts that are unskippable. if i listen to the same podcasts via desktop i get no ads and historically if I did get served...
  • 11120635681
  • Visitor
  • 3059 Views
  • 9 replies
  • 2 likes
  • 3059 Views
  • 9 replies
  • 2 likes