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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

71663 Views

19 replies

97 likes

  • 71663 Views
  • 19 replies
  • 97 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

135321 Views

69 replies

10 likes

Premium for Family
  • 135321 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

74895 Views

89 replies

4 likes

  • 74895 Views
  • 89 replies
  • 4 likes

Premium

Hello i have question about premium account. Can i buy premium for my whole company? I mean for everyone... 13 people...

Newbie

Hello i have question about premium account. Can i buy premium for my whole company? I mean for everyone... 13 people...

Robert_W

Community Legend

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Cancel my sub

Dear reader,If I want to cancel my subscription do I cancel with the payment option only. Or do I cancel with the payment option and spotify?Greetings

Casual Listener

Dear reader, If I want to cancel my subscription do I cancel with the payment option only. Or do I cancel with the payment option and spotify? Greetings

Robert_W

Community Legend

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Premium account not working

I've been charged my app works and won't go from free to premium

Newbie

I've been charged my app works and won't go from free to premium

Robert_W

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Switching Accounts

I want to create a new spotify account, is there any way i an still use the student discount on my new account?

Visitor

I want to create a new spotify account, is there any way i an still use the student discount on my new account?

Robert_W

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Premium Account Issue

I just uphraded to the premium account. I sent invitations to my wife and three kids. When my son accepted, he was sent to a log in page. When he entered my log in (which is now for a premium account), it said he was already logged in to the account....

Newbie

I just uphraded to the premium account.   I sent invitations to my wife and three kids.  When my son accepted, he was sent to a log in page.  When he entered my log in (which is now ...

cadmielp

Roadie

229 Views

1 replies

0 likes

  • 229 Views
  • 1 replies
  • 0 likes

No puedo suscribirme

No puedo suscribirme, no me permite mi tarjeta de banco, es Bancomer.

Newbie

No puedo suscribirme, no me permite mi tarjeta de banco, es Bancomer.

cadmielp

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Issue with Premium Account

7 days ago I paid the bank slip and pass the 5 working day since payment, until now my account still free. I need sum help. What's going on? Why my account isn't premium? The time go and the situation is the same.

Newbie

7 days ago I paid the bank slip and pass the 5 working day since payment, until now my account still free. I need sum help. What's going on? Why my account isn't premium? The time go and the situatio...

Tom

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Get premium

I do not have a credit card, I only have one savings card with which I withdraw my salary. How can I use it to take advantage of the promotion? The site does not recognize.

Casual Listener

I do not have a credit card, I only have one savings card with which I withdraw my salary. How can I use it to take advantage of the promotion? The site does not recognize.

Tom

Community Legend

428 Views

3 replies

0 likes

  • 428 Views
  • 3 replies
  • 0 likes

Premium enquiry

what happens to the music I've saved so far on my Spotify account if I stop using premium

Casual Listener

what happens to the music I've saved so far on my Spotify account if I stop using premium

Maxim

Spotify Star

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Premature cancellation of subscription - solved

Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Attached photos for verification.

Casual Listener

Hi! My subscription got cancelled last may 26, 2017.. I bought the premium subscription for 3 months for 4.9HKD using my playstation account last May 20, 2017.. Anyway to fix this issue? Thanks! Atta...

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Is there a prepaid gift card that Spotify accepts?

Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit card because of certain reasons. I was wondering i...

Newbie

Hey, I'm from the US and have been looking to get Premium for some time now. I'm just a kid and dont currently have a debit/credit card at the moment and my parents aren't willing to use their credit...

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Premium for 0.99 redirect problem

Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even though I clicked the ad on my new account. I cancel...

Casual Listener

Hello, I recently clicked the get premium for 0.99 ad while using spotify not realizing I was still logged into an old account on the website. It automatically put the premium on my old account even ...

J-Mart

Casual Listener

392 Views

4 replies

0 likes

  • 392 Views
  • 4 replies
  • 0 likes

Money issues

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

Newbie

So I clicked on the .99 offer and it charged me the .99 but it didn't upgrade my Spotify to premium as I've already had that deal before. How do I get the money back that they charged me?

labelscollected

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

premium subscription help

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card.

Newbie

need some help, on my spotify app it says that im only using spotify free, but on my icloud menu, my subcription is premium and it already charged the amount to my gift card. 

Jiana

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Spotify in saudi

If i have a saudi payment (visa) can i buy premium on spotify using it?

Newbie

If i have a saudi payment (visa) can i buy premium on spotify using it?

Jiana

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Cancelamento

Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?

Newbie

Se eu quiser fazer o cancelamento do pacote, antes do termino, tem alguma multa de rescisão contratual?

Bittencourt

Spotify Star

676 Views

4 replies

0 likes

  • 676 Views
  • 4 replies
  • 0 likes

No puedo realizar mi pago

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente depues, ya revise con mis vbancos y todo esta en or...

Newbie

Tengo una semana sin poder realizar mi pago a mi cuenta premium con descuento para estudiante, al ingresar 4 tarjetas ya me marca lo mismo, que mi proveedor esta teniendo un mal dia y que lo intente ...

luisfernando_cg

Newbie

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Premium plan

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Visitor

I currently have a free Spotify account and my brother is trying to add me to his paid subscription plan. Do I need to delete my current account so I can be added.

Maxim

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Solved!! I cannot use trial for 3 months for 0.99 TRY

Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit card last year on the same campaign. The instructions...

Newbie

Hello, I'm from Turkey and I want to benefit from the campaign. I paid 0.99 TRY 4 times and got refunded immediately. I did not benefit from any campaign from this account, but used the same debit ca...

Maxim

Spotify Star

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes