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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125660 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51362 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222593 Views
139 replies
12 likes
Originally when I first got spotify I subscribed to a spotify premium account, but then soon swithced to a spotify premium account that is under my mothers name. I have had this account for almost 6 months now, and today I recieved an email saying my...
Originally when I first got spotify I subscribed to a spotify premium account, but then soon swithced to a spotify premium account that is under my mothers name. I have had this account for almost 6 ...
Roadie
205 Views
1 replies
0 likes
Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and nephews, but i am not sure if I can pay with my paypal ...
Hello, I was just wondering if I can pay multiple spotify accounts with 1 paypal account. I just bought the family and all spots are filled. I want to open another one for my cousins, nieces and neph...
Spotify Star
717 Views
3 replies
0 likes
So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months
So I dident realize I was offered a free membership as part of my cell phone package and have been paying for Premium for the last few months. Is there any way I can be reimbursed for those months
310 Views
0 replies
0 likes
No funciona la musica sin conexion el la suscripción para universitarios
No funciona la musica sin conexion el la suscripción para universitarios
Roadie
190 Views
1 replies
0 likes
Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
Trying to get the .99 cent for 3 months deal but it's says I have already tried this deal but I've never tried premium before. It also says the offer ends June 26 so the offer is not expired
Roadie
189 Views
1 replies
0 likes
Ödeme gerçekleşmiyorÖnemli
Ödeme gerçekleşmiyor Önemli
134 Views
0 replies
0 likes
Hi there,I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credit card statement it now says I was charged for $0.99,...
Hi there, I finally decided to try out Spotify but ended up not getting the correct deal when I checked out, for some reason. I wanted to get the $0.99 for 3 months deal, but when I checked my credi...
Casual Listener
732 Views
1 replies
0 likes
I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?
I'm a premium user, and I changed to family. I already sent an invitation to my roomie, typed his email, but he is not receiving any messages from spotify. How can I solve this issue?
Newbie
232 Views
1 replies
0 likes
I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and I really don't need a Family Plan I just want to re...
I used to have a Premium Account some months ago... Since November or December Spotify stops the charges to my credit card... I tried to fix the problem but Spotify only offers me a Familiy Plan and ...
Roadie
196 Views
1 replies
0 likes
I want to subscribe to the 129php for 3 months promo thru my globe prepaid sim but whenever I type my number spotify doesnt recognize it. Help is really appreciated
I want to subscribe to the 129php for 3 months promo thru my globe prepaid sim but whenever I type my number spotify doesnt recognize it. Help is really appreciated
Roadie
253 Views
1 replies
0 likes
My credit card, or my bank not allow to desposit to Spotify. What can I do about it?
My credit card, or my bank not allow to desposit to Spotify. What can I do about it?
Casual Listener
231 Views
2 replies
0 likes
I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My account says I'm subscribed to the $9.99/month premium, b...
I'm currently trying to switch my payment info from one credit card to another. I used to have a Student account, but that expired when I got out of college and now I pay the Premium price. My accoun...
Spotify Star
440 Views
1 replies
0 likes
no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde ayer estoy pidiendo ayuda y no me la dan
no puedo realizar mi pago en oxxo, desde el dia martes trate de realizarlo pero me dice que el metodo de pago no es el correcto me podrian decir por que ya que e intentado realizarlo y no puedo desde...
343 Views
0 replies
0 likes
The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music.Also. My weekly mix used to be awesome. But in the last week it suck...
The search music isn't working it's saying I'm not connected to the internet but I am. Everything else works I can play music from daily mixes but I can't search for different music. Also. My week...
Roadie
528 Views
1 replies
0 likes
Helo, Why when i go into te online Spotify the page didnt assume my Premium Account?
Helo, Why when i go into te online Spotify the page didnt assume my Premium Account?
Roadie
223 Views
1 replies
0 likes
Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco..Copiei o código de barras e colei no aplicativo, já foi debitado da minha conta, mas não recebi nenhum...
Olá, eu gostaria de saber pq ainda não foi confirmado o pagamento do boleto, sendo que eu fiz o pagamento direto em conta pelo aplicativo do banco.. Copiei o código de barras e colei no aplicativo, ...
Newbie
276 Views
1 replies
2 likes
So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked they were in .Went home tryed again an it sayd "You...
So today i tryed to get the new subscription ,but i didnt realise i didnt have any money in my card , so it told me "bad day .. you havent been charged".I went to the bank got the money in , checked ...
Roadie
184 Views
1 replies
0 likes
My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a lot Gaston (Argentina)
My wife and I have individual premium accounts. We want to move to a family plan, but im afraid that we will lose our playlists and preferences. Is that possible? Or nothing change? Thanks a...
Spotify Star
1046 Views
1 replies
0 likes
I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to use premium. logged off , logged back in , logged o...
I've done all the troubleshooting , closed two accounts I made prior to the one I use now with Student Premium. My bank has confirmed to premium payments have went through and I still am not able to ...
Community Legend
490 Views
3 replies
0 likes
I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment).Is this a mistake? normally i should pay onle 0,99€ for the next 3 months?so is this correct on the bill? but on my account...
I have a problem with the offer over 3 months for 0,99 € per month. I bought it today over the KLARNA bill (method of payment). Is this a mistake? normally i should pay onle 0,99€ for the next 3 mon...
392 Views
0 replies
0 likes
