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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67594 Views

18 replies

94 likes

  • 67594 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132749 Views

69 replies

10 likes

Premium for Family
  • 132749 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68480 Views

89 replies

4 likes

  • 68480 Views
  • 89 replies
  • 4 likes

sportify family

Tem como mudar um admisnistrador de uma conta?

Newbie

Tem como mudar um admisnistrador de uma conta?

Bittencourt

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Premium Not working on iPhone

I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged in my account. Extremely frustrated and Hopi g it's ...

Newbie

I have the premium account that I sue on my Sonos with no issue. When I use the app on my phone it still has the shuffle only option and says I don't have the premium feature even though I'm logged i...

Maxim

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I cant buy premium (premium alamiyorum)

Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetlerini aradim fazla ilgilenmediler 1 oldu 2 hafta oldu...

Newbie

Arkadaslar 3 haftadir bir turlu premium alamiyorum sirf bu yuzden dolayi deezer kullaniyorum.ininal kart kullaniyorum.16.70 kurus bakiyem var.basta sadece normal sorun sandim ininal musteri hizmetler...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Current Premium account holder and Rogers free 6 month promotion

I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium.Rogers won't let me link my Spotify account because the 6 months free is for "new" Spotify Premium acco...

Newbie

I've been a Premium user for almost a year. I moved my cell phone package to a Share Everything with Rogers and I get 6 month free Spotify Premium. Rogers won't let me link my Spotify account beca...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Paid premium still dont get premium

I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!

Newbie

I received an email with a 9$ offer for 3 months, i paid it, they sent the confirmation bill, but when i logged in, im not premium. The account says Free. I need help!

labelscollected

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Spotify is too difficult and very messy from my point of wiew. Tried too get premium 3 month

It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3 MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!

Newbie

It did not work!!!! Klick on a link on my e-mail did not work Getting help too solve my probllem DID NOT WORK!!!!!!!! PAY 9 kr FOR 3  MONTH DID NOT WORK????!!!! WHAT THE F..K SHOULD J DO!!!!!!

974 Views

0 replies

0 likes

  • 974 Views
  • 0 replies
  • 0 likes

PREMIUM

IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?

Newbie

IF I CANCEL MY PREMIUM SUBSCRIPTION AND THEN IN A FEW MONTHS DECIDE TO GO PREMIUM AGAIN WILL I STILL HAVE MY PLAYLISTS?

jamilsonjunior

Music Fan

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

I payed a deal that was 3 months for 9kr, but you charged me with 90kr more.

I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow. Don't know what is going on, but you can't just draw more than you say the deal is going to cost us.

Newbie

I payed a deal what were supposed to cost me 9kr for 3 months but you drew 99kr instead, 90kr more than the deal said. I feel scammed somehow.   Don't know what is going on, but you can't just...

cadmielp

Roadie

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Premium trial

I bought the 3 month premium trial. It has been a week and it is saying that it has run out

Newbie

I bought the 3 month premium trial. It has been a week and it is saying that it has run out

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Promoção R4 1,99 não aplicada

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3 meses por 1,99, como fica???? Se não corrigirem vou usa...

Casual Listener

Fiz a opção da promoção 3 primeiros meses por R$ 1,99 e fiz o pagamento por boleto de 3 meses atecipados de R$ 16,90, mas até agora no meu perfil só está constando assinatura por 3 meses. E os 3...

Bittencourt

Spotify Star

600 Views

5 replies

0 likes

  • 600 Views
  • 5 replies
  • 0 likes

Superuser Contribution Credit card isn't work with spotify

My credit card, or my bank not allow to desposit to Spotify. What can I do about it?

Casual Listener

My credit card, or my bank not allow to desposit to Spotify. What can I do about it?

BigRedMonster

Casual Listener

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

Payer seulement la période d'essai ?

Je voudrais savoir si je peux payer les trois mois à 0,99€ et une fois les trois mois écoulées payer avec l'offre étudiante qui est de 5€? et également si une fois les 3 mois écoulés et payés je suis obligée de repayer 10€ par mois ou si je peux m'ar...

Newbie

Je voudrais savoir si je peux payer les trois mois à 0,99€ et une fois les trois mois écoulées payer avec l'offre étudiante qui est de 5€? et également si une fois les 3 mois écoulés et payés je suis...

189 Views

0 replies

0 likes

  • 189 Views
  • 0 replies
  • 0 likes

Double charged via iTunes and direct

I would like to contact someone from spotify to see why they are charging me twice per month for 1 account, does anyone has contact details of spotify, I couldn't find them. Thanks!

Newbie

I would like to contact someone from spotify to see why they are charging me twice per month for 1 account, does anyone has contact details of spotify, I couldn't find them. Thanks!

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

Re: Abbuchung trotz Kündigung

Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung

Casual Listener

Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

via banknr van spotify betaald

Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen nog steeds niet geupgraid. Help aub zsm mvg, Justbo Laur...

Newbie

 Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen...

Hubo

Community Legend

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Just verified for student premium but double charged for 2 different premium amounts

I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to my email and clicked through the link in the email...

Casual Listener

I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to...

Maxim

Spotify Star

330 Views

3 replies

0 likes

  • 330 Views
  • 3 replies
  • 0 likes

I was charged and will not be premium

I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but still not signing the plan was done The debit on my ...

Visitor

I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but s...

Nugget2324

Newbie

300 Views

3 replies

0 likes

  • 300 Views
  • 3 replies
  • 0 likes

Premium 3 months 129pesos

So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?

Visitor

So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?

159 Views

0 replies

0 likes

  • 159 Views
  • 0 replies
  • 0 likes

Student

Hello,I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed 2 times.... I was supposed to be a student to begin ...

Newbie

Hello, I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed...

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes