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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131996 Views

69 replies

10 likes

Premium for Family
  • 131996 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66275 Views

89 replies

4 likes

  • 66275 Views
  • 89 replies
  • 4 likes

Re: Abbuchung trotz Kündigung

Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung

Casual Listener

Gleiches Problem hier bei mir. sogar doppelte abbuchung pro monat trotz kündigung

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

via banknr van spotify betaald

Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen nog steeds niet geupgraid. Help aub zsm mvg, Justbo Laur...

Newbie

 Ik kreeg altijd bericht dat ik niet geautoriseerd met het systeem als ik betalingen met Ideal wil doen, dat is raar. Dus ik heb naar jullie bankreknummer 9.90 gestort, maar ik heb nu al 3 dagen...

Hubo

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Just verified for student premium but double charged for 2 different premium amounts

I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to my email and clicked through the link in the email...

Casual Listener

I just got verified for a student premium account so I went directly to my Spotify account online and updated my details. I saw that I was charged $11.99 for a regular premium account. I went back to...

Maxim

Spotify Star

324 Views

3 replies

0 likes

  • 324 Views
  • 3 replies
  • 0 likes

I was charged and will not be premium

I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but still not signing the plan was done The debit on my ...

Visitor

I just signed the 3-month plan for R $ 1.99 and an error message appeared when I confirmed the purchase by credit card. "It looks like you already took advantage of a similar offer" I continued but s...

Nugget2324

Newbie

296 Views

3 replies

0 likes

  • 296 Views
  • 3 replies
  • 0 likes

Premium 3 months 129pesos

So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?

Visitor

So I tried getting this promo but it tells me i have insufficient load. I used my prepaid sim's load to get it. But i have more than 129 pesos please help me how can i register to this?

156 Views

0 replies

0 likes

  • 156 Views
  • 0 replies
  • 0 likes

Student

Hello,I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed 2 times.... I was supposed to be a student to begin ...

Newbie

Hello, I started off Spotify with a premium account for student and this month I saw I was billed 9.99. I logged on now and redeemed my student and they charged me 4.99 for the student. I got billed...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium activation

I've just made a payment awhile ago through my mobile banking fund transfer for a 3 month spotify premium subscription. I have already tried the necrssary troubleshoot but my account still reflects as a free account. I have received an email from the...

Newbie

I've just made a payment awhile ago through my mobile banking fund transfer for a 3 month spotify premium subscription. I have already tried the necrssary troubleshoot but my account still reflects a...

Hyperancez

Newbie

397 Views

2 replies

0 likes

  • 397 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me permite mi tarjeta

Quiero iniciar una cuenta de premium familiar pero cuando pongo los datos de mi tarjeta y le doy comenzar sale un msj que dice ups, parace que los proveedores o la tarjeta estan teniendo un mal día etc, que hago para que me funcione o cual puede ser ...

Newbie

Quiero iniciar una cuenta de premium familiar pero cuando pongo los datos de mi tarjeta y le doy comenzar sale un msj que dice ups, parace que los proveedores o la tarjeta estan teniendo un mal día e...

RafaelFigueroa

Newbie

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Re: 3-months subscription for $0.99

Meme chose pour moi aussi. Je me suis abonner avec le beau deal et du débourser 9.99$ C'est tres ordinaire comme situation... Comment faire pour rejoindre quelqu'un qui peux nous rectifer la chose?

Newbie

Meme chose pour moi aussi. Je me suis abonner avec le beau deal et du débourser 9.99$ C'est tres ordinaire comme situation... Comment faire pour rejoindre quelqu'un qui peux nous rectifer la chose? ...

176 Views

0 replies

0 likes

  • 176 Views
  • 0 replies
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Superuser Contribution Premium trial and all playlists gone

I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playlists back.I am also worried that they will start cha...

Casual Listener

I recently signed up for spotify premium trial and got a new phone. When i downloaded spotify and logged in all the sudden all my playlists are gone and I am no longer premium. HELP. I want my playli...

Leonardo

Roadie

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working abroad

Hello, I have a spotify premium mambership in The Netherlands and there it works just fine.since two weeks I have moved to Malaysia for an internship and my membership seems not to be working. I keep hearing commercials which is really annoying since...

Newbie

Hello,   I have a spotify premium mambership in The Netherlands and there it works just fine. since two weeks I have moved to Malaysia for an internship and my membership seems not to be work...

Leonardo

Roadie

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Superuser Contribution Made payment changes and still being charged for the wrong day

I followed the Spotify's directions to change my payment date to the third of the month and it was accepted and paid so why am I recieving non payment notices?

Newbie

I followed the Spotify's directions to change my payment date to the third of the month and it was accepted and paid so why am I recieving non payment notices?

Leonardo

Roadie

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay ment

Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?

Newbie

Hey I just paid for premium it was like 9.99 and it came out to 10.81 and now that I am looking at it it says that y'all charged me 5.40 bucks what's that for?

Leonardo

Roadie

377 Views

1 replies

0 likes

Account
  • 377 Views
  • 1 replies
  • 0 likes

Moved to another country

Hi GuysI moved from Norway to Malta and im trying to buy a premium, but i am told that my creditcard is registered in Norway and spotify is noticing that i am not in Norway. So its asking me to try with another CC, but i dont have another CC. And i a...

Newbie

Hi Guys I moved from Norway to Malta and im trying to buy a premium, but i am told that my creditcard is registered in Norway and spotify is noticing that i am not in Norway. So its asking me to try...

195 Views

0 replies

0 likes

  • 195 Views
  • 0 replies
  • 0 likes

help

i just tried to buy spootify premium for 4.99e cause im a student but then i didn't find my school when i had to choose, but it said it will not take my money if i did not succeed to show that im a student (could not find my school). then i just boug...

Newbie

i just tried to buy spootify premium for 4.99e cause im a student but then i didn't find my school when i had to choose, but it said it will not take my money if i did not succeed to show that im a s...

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Acabo de pagar los 0.99 cent por 3 meses

Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días

Newbie

Y después de haberlos pagado lo primero q me sale al entrar a la cuenta me sale que yo he activado la cuenta premium de 7 días

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Superuser Contribution Premium payment

I payed for a premium but i was not able to used it, im currently in the US now but i payed my philippine accout, and when i log in inwas not able to do so since it needs me to stay 14 days however i stayed here for almost 3 months

Newbie

I payed for a premium but i was not able to used it, im currently in the US now but i payed my philippine accout, and when i log in inwas not able to do so since it needs me to stay 14 days however i...

Leonardo

Roadie

214 Views

1 replies

0 likes

  • 214 Views
  • 1 replies
  • 0 likes

Cancel subscription

How to cancel subscription?????? 

Newbie

How to cancel subscription??????  

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
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Subscription mistake

I meant to get this subscription for my iPhone, but I didn't know that would be a separate account. I don't listen to music on my labtop. Is it possible to change it to my phone.Please allow me to make the change, or if it's available across devices....

Newbie

I meant to get this subscription for my iPhone, but I didn't know that would be a separate account.  I don't listen to music on my labtop. Is it possible to change it to my phone. Please allow ...

Maxim

Spotify Star

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes