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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

153895 Views

69 replies

10 likes

Premium for Family
  • 153895 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

100112 Views

89 replies

4 likes

  • 100112 Views
  • 89 replies
  • 4 likes

Re-activating Account

Hi Spotify community!Just a quick question;Ive read that if cancel my premium subscription my account details will only be available for re-activation for up to 3 months.Will my account be deleted completely or will it revert to a free account? Furth...

Newbie

Hi Spotify community! Just a quick question; Ive read that if cancel my premium subscription my account details will only be available for re-activation for up to 3 months. Will my account be de...

cadmielp

Roadie

1020 Views

1 replies

0 likes

  • 1020 Views
  • 1 replies
  • 0 likes

Authorized the 0,99€ Promo - But noting happens, still have NO premium.

I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I still have NO Premium.

Casual Listener

I follow the steps, select the payment method and after that Im redirected to the same screen to authorize the payment... I did that several times, so now Im worried to have pay more than once. And I...

Maxim

Spotify Star

1306 Views

6 replies

0 likes

  • 1306 Views
  • 6 replies
  • 0 likes

Spotify price in Switzerland!

Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland. In Switzerland we have a VAT of 8% in Italy they hawe a VAT of 22% and I have to pay more in Switzerland that in Ital...

Regular

Hi I wanted to subscribe Spotify Premium but I dont understand why I have to pay 2 CHF more only because I'm located in Switzerland.   In Switzerland we have a VAT of 8% in Italy they haw...

Maxim

Spotify Star

7773 Views

3 replies

3 likes

  • 7773 Views
  • 3 replies
  • 3 likes

Superuser Contribution Énlace de compra no funcionó

Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decía "ya haz cangeado este descuento", con mis dudas y cero resp...

Visitor

Apliqué para el plan universitario y me llegó el correo de que fue aceptada, pero al momento de darle click al botón "Completar compra" el enlace estaba roto. Intenté de nuevo, pero me decí...

ticosousa52

Newbie

1161 Views

2 replies

0 likes

  • 1161 Views
  • 2 replies
  • 0 likes

How is my music library filled up?!

Can't save any more albums to my account, which is absurd. Why do I pay money for an account that has a limit?

Newbie

Can't save any more albums to my account, which is absurd.  Why do I pay money for an account that has a limit?

iamandyhill

Community Legend

5056 Views

1 replies

8 likes

  • 5056 Views
  • 1 replies
  • 8 likes

Solved!! Does desktop premium = Android premium

Sorry if this post is duplicated....So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone? Thanks in advance... Larry

Newbie

Sorry if this post is duplicated.... So, If I sign up for premium on my desktop does that mean I also get premium for my Android phone?   Thanks in advance...   Larry

iamandyhill

Community Legend

1234 Views

1 replies

0 likes

  • 1234 Views
  • 1 replies
  • 0 likes

Problemas Plan Familiar

Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero no me dejan verificar domicilio de nuevo. Ni siquier...

Casual Listener

Hola, Me llamo Ana Martinez. Me han echado del plan familiar que lidera mi padre. Resulta que le mandaron un correo que a los 7 días tenía que verificar el domicilio y no me avisó. Vivo con él pero...

amartinezvila87

Casual Listener

1846 Views

4 replies

0 likes

  • 1846 Views
  • 4 replies
  • 0 likes

Cannot purchase Spotify Premium by mobile credit

I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says: "Oops, seems the credit on your prepaid card is insufficient. Please try again or use another payment...

Newbie

I use payment by mobile credit to purchase Spotify Premium, but everytime I try to purchase, and when I already input the confirmation PIN, it says:   "Oops, seems the cred...

1443 Views

0 replies

0 likes

Mobile Phone
Payment
Payment Problems
Spotify Premium
  • 1443 Views
  • 0 replies
  • 0 likes

Trying to cancel my subscription

Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and then Cancel Subscription but there is no button for ...

Casual Listener

Hello, i was reading on the support page on how to cancel a subscription and, after reading a few lines they twll me to log in to my account which i did and then go to Subscriptions which i did and t...

feelikeastrangr

Community Legend

691 Views

5 replies

0 likes

  • 691 Views
  • 5 replies
  • 0 likes

Desconto 3 meses do Premium por R$ 1,99 não ativado

Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor. Sabem me dizer o que posso fazer?Abraço.

Newbie

Bom, entrei no plano de desconto de 3 meses por apenas 1,99, mas em minha fatura do cartão aparece por 16,90. O plano foi avisado que a partir do terceiro mes que seria cobrado esse valor.   S...

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

não consigo saber se meu e-mail de confirmação de pagamento chegou

Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e troquei o que era da minha conta mas não tenho como...

Newbie

Acabei de pagar o boleto pra assinar spotify premium mas não sei se meu e-mail de confirmação de pagamento chegou pois não tenho mas acesso ao e-mail cadastrado na minha conta, ja fiz outro e-mail e ...

Bittencourt

Spotify Star

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

Applied for Student Spotify while having S$9.90 Premium Subscription

Hello Spotify Community, I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically ended and renewed with the new Spotify for Student subscription...

Newbie

Hello Spotify Community,   I applied for Spotify for Student while having the premium subscription. My payment bill will due on 15th June. So the premium subscription will be automatically end...

Maxim

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Trying to cancel subscription

Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to cancel it and it won't allow me too. I don't have an...

Newbie

Okay so on the 30th of march I signed up for the subscription of a month and I tried to quit it today as my music stopped whilst I was in the car, I've been home for 5-6 hours now and I've tried to c...

hotnspicyyyyyy

Roadie

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Inscripción

Buenas tardes realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluciona esa inconsistencia? Gracias.

Newbie

Buenas tardes     realice la compra de premium y la propaganda dice que eran 900 pesos mensuales por 3 meses y luego 14.900, y me cobraron de una vez 22.900.. Alguien sabe como se soluci...

hotnspicyyyyyy

Roadie

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Charged twice....

Hi,I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would like for this to be fixed asap. Thanks.

Newbie

Hi, I am a student and I have just switched to spotify for students however it has charged me once for the student price and now a second time for the full price so I'm a little confused would lik...

hotnspicyyyyyy

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Premium problem

I paid double as much as I should do for five months?

Newbie

I paid double as much as I should do for five months?

palacios3196

Newbie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Subscription expiration

Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?

Casual Listener

Do i receive a notification before the expiration of the 3month subscription so i can cancel to avoid automatic charge?

osornios

Spotify Star

1223 Views

5 replies

0 likes

  • 1223 Views
  • 5 replies
  • 0 likes

Running Premium on more than one device

Hello,I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hearing ads. What do I need to do? Any help would be greatly ...

Casual Listener

Hello, I just upgraded to Premium using my Android cellphone. Although I hear no ads on my cellphone, when I am loging in to Spotify on my desktop, I cannot get Premium priviliges and still hea...

Maxim

Spotify Star

596 Views

4 replies

0 likes

  • 596 Views
  • 4 replies
  • 0 likes