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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130854 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62943 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242920 Views
149 replies
13 likes
I paid for premium on the 28 of April but my account turned free yesterday. I downgraded to free two weeks ago but we aren't even on the 28th on may.
I paid for premium on the 28 of April but my account turned free yesterday. I downgraded to free two weeks ago but we aren't even on the 28th on may.
170 Views
0 replies
0 likes
I've had Premium through the partnership between Starbucks and Spotify, but I will soon be leaving Starbucks. How do I go about switching from the Starbucks Premium to the Student Discount with premium? Would I have to go through Starbucks first? Tha...
I've had Premium through the partnership between Starbucks and Spotify, but I will soon be leaving Starbucks. How do I go about switching from the Starbucks Premium to the Student Discount with premi...
Community Legend
647 Views
1 replies
0 likes
The same thing is happening to me and I have been charged for 5 months. I have tried cancelling as well. Its not working! Very frustrating
The same thing is happening to me and I have been charged for 5 months. I have tried cancelling as well. Its not working! Very frustrating
Community Legend
505 Views
1 replies
0 likes
Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a month?!
Dear spotify, on the 15th of May i started spotify family for wich i payd 15 euro. A day later, you cashed 9.99 euro for my normal subscription. How does that work? Why doni have to pay 25 euro's a m...
Community Legend
444 Views
1 replies
0 likes
$10 payment yet i dont have spotify premium what the **bleep**!!!???!!!- i want my money back..conveniently there is noone to speak to or even email for this problem does anyone know how to fix this?
$10 payment yet i dont have spotify premium what the **bleep**!!!???!!!- i want my money back..conveniently there is noone to speak to or even email for this problem does anyone know how to fix this?
Community Legend
453 Views
1 replies
0 likes
Hi, I did accepted the spotify promotion of BRL 1,99 for three months, but now I am being charged full price. Does anyone has any ideia how to fix that? Regards.
Hi, I did accepted the spotify promotion of BRL 1,99 for three months, but now I am being charged full price. Does anyone has any ideia how to fix that? Regards.
Casual Listener
411 Views
5 replies
0 likes
Spotify is on credit card. I pay every month and expires only in 2024. I got an email and a message saying I did not pay. But is paid. I wonder why I got this email.
Spotify is on credit card. I pay every month and expires only in 2024. I got an email and a message saying I did not pay. But is paid. I wonder why I got this email.
Spotify Star
246 Views
1 replies
0 likes
Hi all, sorry for my poor english, I'm italian. BTw, I purchased a subscription as gift for a friend. In the "sender" email I wrote a fake one for not let her know that the gift was from me. I forgot to logout on the website so I've received the purc...
Hi all, sorry for my poor english, I'm italian. BTw, I purchased a subscription as gift for a friend. In the "sender" email I wrote a fake one for not let her know that the gift was from me. I forgot...
Casual Listener
298 Views
2 replies
0 likes
Bonjour,J'ai profité de l'offre à 0,99 pour 3 mois, mais Spotify annonce un prélèvement de 9,99 dans 7 jours (suite offre découverte de 7 jours).De plus, l'application Android indique que je suis toujours en version Free et pas Premium.Merci de m'aid...
Bonjour, J'ai profité de l'offre à 0,99 pour 3 mois, mais Spotify annonce un prélèvement de 9,99 dans 7 jours (suite offre découverte de 7 jours). De plus, l'application Android indique que je suis...
478 Views
0 replies
0 likes
Hi all, Could you help me with this issue, till yesterday it was everything working fine, but tomorrow morning I logging to my account and my account was downgrade to free user.. I don´t understand why? Could you help me?
Hi all, Could you help me with this issue, till yesterday it was everything working fine, but tomorrow morning I logging to my account and my account was downgrade to free user.. ...
Community Legend
213 Views
1 replies
0 likes
Two weeks ago I applied for the student discount in Belgium. The application went through and on my bank account the price has been labeled as 'reserved'. I still haven't heard anything about the student discount and my account still says 'Spotify Fr...
Two weeks ago I applied for the student discount in Belgium. The application went through and on my bank account the price has been labeled as 'reserved'. I still haven't heard anything about the stu...
488 Views
0 replies
0 likes
Hi, I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly payment. Why?
Hi, I have ordered a new subscription for the first time and the ad showed that I should get 3 month for 0,99 PLN (in Poland) but insted of this it just took 19,99 PLN - a standard monthly p...
Spotify Star
304 Views
3 replies
0 likes
Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??
Uppgraderade till premium för några månader sedan men har fortfarande inte kunnat lyssna offline el utan reklam?? Vad är det jag betalar för och varför ska jag betala när det inte är någon skillnad??
Newbie
580 Views
2 replies
2 likes
My account was charged for the 65 pesos student subscription where in fact, i didn't continue to subscribe for such. Both the 129 for regular premium and 65 for student premium were charged to my account. Please help me on this matter.
My account was charged for the 65 pesos student subscription where in fact, i didn't continue to subscribe for such. Both the 129 for regular premium and 65 for student premium were charged to my acc...
Community Legend
1326 Views
1 replies
0 likes
I purchased 3 months for €0.99 on Wednesday 17th May and my account was debited but I am still only a free user. I logged out and in multiple times.
I purchased 3 months for €0.99 on Wednesday 17th May and my account was debited but I am still only a free user. I logged out and in multiple times.
Spotify Star
272 Views
1 replies
0 likes
Buenos dias, les comento yo tengo otra cuenta a parte de esta la cual use anteriormente los 3 meses por 1 euro, y ahora salio la oferta otra vez, mi hermana de 15 años me pidio que si le podia pagar con mi tarjeta ese euro que ella no tiene tarjeta, ...
Buenos dias, les comento yo tengo otra cuenta a parte de esta la cual use anteriormente los 3 meses por 1 euro, y ahora salio la oferta otra vez, mi hermana de 15 años me pidio que si le podia pagar ...
Spotify Star
12585 Views
9 replies
1 likes
Buongiorno!Ho pagato la versione premium di €0,99 per Tre mesi..È arrivata anche la mail di ricevuta ma la versione premium continua a non funzionare!!! Perché???? Grazie!
Buongiorno! Ho pagato la versione premium di €0,99 per Tre mesi.. È arrivata anche la mail di ricevuta ma la versione premium continua a non funzionare!!! Perché???? Grazie!
243 Views
0 replies
0 likes
Hi! So last month(april) my Family account got canceled, so i renewed it to premium.Then i wanted to upgrade to family again(an hour later), but for some reason i just got billed for premium and for family just yesterday.I understand that if i upgrad...
Hi! So last month(april) my Family account got canceled, so i renewed it to premium. Then i wanted to upgrade to family again(an hour later), but for some reason i just got billed for ...
Community Legend
540 Views
1 replies
0 likes
Contrate promocion Premium por $9 por 3 meses la cual fue cargada a mi cuenta de banco y en mi perfil no está reconocida y me pide nuevamente el pago requerido
Contrate promocion Premium por $9 por 3 meses la cual fue cargada a mi cuenta de banco y en mi perfil no está reconocida y me pide nuevamente el pago requerido
Roadie
235 Views
1 replies
0 likes
mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
mi nombre de usuario no aparece cuando mis amigos intentan buscarme, acabo de suscribirme a una cuenta premium, porque pasa eso?
Not applicable
2761 Views
3 replies
0 likes
