Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 74549 Views
- 49 replies
- 3 likes
- 74549 Views
- 49 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 9639 Views
- 23 replies
- 2 likes
- 9639 Views
- 23 replies
- 2 likes
Family subscription cancelled by Spotify
I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... everything lost now!!!! What a shame!!! Please how sh...
- I just received a message saying that Spotify could not confirm that I am part of my wife family and therefore they cancelled my premium subscription!!!! I had several playlists, downloads, etc... ev...
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- Casual Listener
- 1234 Views
- 3 replies
- 2 likes
- 1234 Views
- 3 replies
- 2 likes
I cant buy premium
I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
- I started a playlist and wanted to download the music to play offline but it says i need premium but it doesnt give me the option to get premium
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- Community Legend
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Track-ed
One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, but haven't had any in the new year. Is this somethi...
- One of my favorite Spotify additions was the monthly Track-ed emails with a summary of what I had been listening to. I recieved them August-October of 2016 and the usual year in review in December, b...
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- Spotify Star
- 179 Views
- 1 replies
- 1 likes
- 179 Views
- 1 replies
- 1 likes
Premium Family Complaint
I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their device. So recently I upgraded to the Family plan, t...
- I've been a Spotify user for years now. I share my account with two other users and since the beginning have wondered why I can't play music at the same time while the others are listening on their d...
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- Spotify Star
- 203 Views
- 1 replies
- 0 likes
- 203 Views
- 1 replies
- 0 likes
Re: Spotify Payment / Accounting System Failure
i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment since wednesday.
- i also have issues with making a payment i use my prepaid service to make a payment but it always says insufficient funds. i have the enough load to cover the payment i've been processing the payment...
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- Casual Listener
- 224 Views
- 2 replies
- 0 likes
- 224 Views
- 2 replies
- 0 likes
Lost all music since upgrading to premium
Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
- Hi- I have had spotify FREE for a while and have just upgraded to premium and ALL my music has disappeared- like it is a whole new account. PLEASE can someone help me?!
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- Spotify Star
- 201 Views
- 3 replies
- 0 likes
- 201 Views
- 3 replies
- 0 likes
Double Charge
I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
- I switched my account from premium to the student discount but I'm getting charged for both... not trynna spend $15 a month. How do I fix this and get my money back?
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Solución a la suscripción del plan familiar
Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, todos los integrantes del plan familiar deben demostrar qu...
- Hola que tal a todos, me gustaría compartir esta solución a un problema que quizás muchos tengamos. El problema radica en que, a consecuencia de que Spotify cambió sus términos y condiciones, t...
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- 345 Views
- 0 replies
- 0 likes
- 345 Views
- 0 replies
- 0 likes
I cancelled my premium but I was still charged
My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just curious! Thanks!
- My premium trial was supposed to end yesterday but I cancelled it around noon. I was just wondering if I cancelled it too late and if that was why it charged me. I'm not too worried about it, just cu...
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- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Premium Problem
yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
- yesterday to pay the premium at an oxxo but when I wanted to enter when you want to download music, spotify, I said that I had to pay the $ 100 that asks, but already pay them, help!
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Paid too much in six months
Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of99 DKK , what should I do? And I don't have spotify family so it's not that.. - Mathilde
- Hello, i'm from Denmark. I looked at my payments through today and so that I have paid 149 DKK instead of 99 DKK , what should I do? And I don't have spotify family so it's not that.. ...
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- Spotify Star
- 220 Views
- 3 replies
- 0 likes
- 220 Views
- 3 replies
- 0 likes
Premium
ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando se activa
- ayer pague en un oxxo el premium, pero cuando quise ingresar en spotify, al momento de querer descargar la musica, me decia que tenia que pagar los 100$ que pide, pero ya los pague, AYUDA!!!, cuando ...
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- Casual Listener
- 174 Views
- 1 replies
- 0 likes
- 174 Views
- 1 replies
- 0 likes
Forgot to update student discount
I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subscribed to premium?
- I forgot to update my student discount and was charged 10 dollars for the month instead of 5. I immediately went to the email and confirmed my student status. Can I be reimbursed since i am not subsc...
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- Roadie
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Payment and cant log in
I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
- I can't remember my password or email, and I accidently logged out, now I had put my credit card number on that account and now its charging me even when I'm not logged on, how do I unsubscribe ?
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- Community Legend
- 171 Views
- 1 replies
- 0 likes
- 171 Views
- 1 replies
- 0 likes
Problem with accepting card
I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the info in
- I've had premium for a while now and I recently had to get a new card and I had to update my info and now it won't let me put in the card expiration date tells me to enter month when I put all the in...
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- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Superuser Contribution Falha de pagamento / assinatura premium
Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
- Fiz o pagamento para assinar o premium, por cartão, em 08/04 e ainda estou no free. Liguei no cartão e disseram que o lançamento já estava autorizado. Cancelo ou aguardo um pouco mais?
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- Not applicable
- 459 Views
- 1 replies
- 0 likes
- 459 Views
- 1 replies
- 0 likes
Getting Charged again
So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
- So I bought premium for 9.99 then I'm getting charged again for the student discount 3 days later
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- Community Legend
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Superuser Contribution Upgraded to Family Premium without my knowledge.
Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to Premium for Family. I have not done this myself so do not kn...
- Hi, I was just looking at my bank statement and noticed that I was charged €14.99 by spotify this month. I went onto my spotify account and noticed that my subscription has been upgraded to&...
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- Not applicable
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
cancelling free trial
only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still working. Worried I will be charged and would very m...
- only about 10 days into 30 day free trial but I want to cancel. Online it doesn't have the option of cancel under subscription like others have said should appear. I texted stop but premium is still ...
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- 88 Views
- 0 replies
- 0 likes
- 88 Views
- 0 replies
- 0 likes
Family Subscription Questions
If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
- If I create a family subscription will I lose my playlists when I add family members? Also, will I still have unlimited skips?
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes