Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5933 Views
  • 23 replies
  • 2 likes
  • 5933 Views
  • 23 replies
  • 2 likes

Help with Spotify premium duo

My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'm in Germany, his as well. I put the same address f...

  • Visitor
  • My partner created a new account because we thought that his spotify account is still in Canada. We were both for a year in canada. We are now back in Germany. My account says in the settings that I'...
  • Maxim
  • Spotify Star
  • 204 Views
  • 3 replies
  • 0 likes
  • 204 Views
  • 3 replies
  • 0 likes

Superuser Contribution I had a student account but i am charged for premium plan

I have student account but I m charged for premium PlanStudenttCountrySamsung s22Android My Question or IssueWhy am I charged for premium plan

  • Newbie
  • I have student account but I m charged for premium  Plan Studentt Country Samsung s22 Android    My Question or Issue Why am I charged for premium plan 
  • Joan
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium not working

I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month

  • Visitor
  • I redeemed a three month free trial Spotify premium code from Microsoft rewards and it is not working after only about one month
  • MihailY
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution You've discovered a premium feature

I have premium. I shouldn't be seeing this message. It's also incredibly condescending to people who don't have premium. "This is a premium feature" or "you need to purchase premium to use this feature" or greying it out altogether so that people kno...

  • Newbie
  • I have premium.  I shouldn't be seeing this message.   It's also incredibly condescending to people who don't have premium.  "This is a premium feature" or "you need to purchase prem...
  • OscarDC
  • Moderator
  • 357 Views
  • 1 replies
  • 2 likes
  • 357 Views
  • 1 replies
  • 2 likes

Superuser Contribution Cancel subscription podcast

i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??

  • Visitor
  • i made a subscription for a podcast show called through anchor, but how do I cancel the subscription??
  • petalyn
  • Casual Listener
  • 1435 Views
  • 4 replies
  • 0 likes
  • 1435 Views
  • 4 replies
  • 0 likes

How do I request a refund for not accepted payments?

HelloOn 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of the two payments was deducted from my card. How do I r...

  • Visitor
  • Hello On 05/24/2023 I tried to pay for the family plan using my credit card twice and both times there was an error in the payment, for some reason Spotify did not accept my card but the amount of...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution One month premium trial denied

Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be enjoying the trial period. Thank youDaddy Dickson ...

  • Visitor
  • Don't know the reason why I should be charged when I am supposed to enjoy a month trial before my actual subscription expired . I am being notified of my subscription about to expire when I should be...
  • OscarDC
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution how can I update my payment from another country without changing plan?

when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of switching in euro, how can I update my banking info ...

  • Casual Listener
  • when wanting to update my payment method, from a Canadian bank account to a French one it just tell me that I am not able to get my actual plan (individual premium). It also stays in CAD instead of s...
  • laschonsh
  • Casual Listener
  • 483 Views
  • 6 replies
  • 1 likes
  • 483 Views
  • 6 replies
  • 1 likes

How to cancel a premium plan of an unknown account

I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good response back. How can I cancel the spotify premium...

  • Visitor
  • I'm getting charged for Spotify premium on an account that I don't know of. I was getting Spotify premium for some people but when I ask those people if their premium was renewed, I don't get a good ...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged but I don't have premium

PlanFree(the issue)Country USADeviceSamsung Galaxy S7 and HP DesktopOperating SystemWindows 10 My Question or Issue I went through the process of trying to purchase premium in spotify. I initially did it during the sale where you got a certain amount...

  • Casual Listener
  • Plan Free(the issue) Country  USA Device Samsung Galaxy S7 and HP Desktop Operating System Windows 10   My Question or Issue  I went through the process of trying to purchase...
  • Dian
  • Spotify Legend
  • 414 Views
  • 4 replies
  • 1 likes
  • 414 Views
  • 4 replies
  • 1 likes

My subscription got cancelled

Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled. In screenshot there is a proof of what i bought and when and second is that i don't have any plans in work. What should i do or what was a cause of...

  • Newbie
  • Hello, i bought subscriptionfor a year. It worked like for 2 or so weeks, after that it got cancelled.  In screenshot there is a proof of what i bought and when and second is that i don't have...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

How to get podcasts without ads

I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right

  • Visitor
  • I just got Spotify premium and I am still getting ads on podcasts. Is there a way around this? Maybe a different plan or the one I have isn’t working right
  • Maxim
  • Spotify Star
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

My partner cant join Spotify Duo (different country sign-up)

My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify won't accept that we live at the same address. Wha...

  • Visitor
  • My partner and I live together and would like to use Spotify Duo together. However, he initially signed up from a different country and also uses a payment method issued in the other country. Spotify...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Solved!! Family Premium

PlanPremiumCountryIrelandDevice(iPhone 13)Operating System(iOS 16) My Question or IssueI had a duo account but now my family set up family premium, 4 members have joined fine, but when I try join it tells me there is an error and to try again later?M...

  • Visitor
  • Plan Premium Country Ireland Device (iPhone 13) Operating System (iOS 16)   My Question or Issue I had a duo account but now my family set up family premium, 4 members have joined fine...
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards in Azerbaijan

Hello!I live in Azerbaijan and use Spotify Premium plan.In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azerbaijani gift cards, but the section for entering the ca...

  • Newbie
  • Hello! I live in Azerbaijan and use Spotify Premium plan. In my account, I see a section where I can enter the gift card number. What region gift card can I buy for it to work? I have not seen Azer...
  • Joan
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't want spotify premium but the money got deducted automatically

None of the below information is required. However, the more you provide the easier it 2016)Operating SystemAndroid Oreo My Question or IssueI took a free trial of 3 months from spotify and today it got ended i didn't remembered to cancel it.so the m...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it  2016) Operating System Android Oreo   My Question or Issue I took a free trial of 3 months ...
  • Joan
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema al canjear tarjeta de regalo

Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tienda me dijo que ya esta activa por parte de ellos. A...

  • Casual Listener
  • Tengo una tarjeta de regalo que no he podido canjear, ya que al ingresar el PIN me marca que se produjo un error y no me deja continuar, la tarjeta estaba nueva por la cantidad de $300, igual la tien...
  • 25847070
  • Newbie
  • 11906 Views
  • 19 replies
  • 8 likes
  • 11906 Views
  • 19 replies
  • 8 likes

Entered my new CC and it says that I am in the wrong country

PlanPremiumCountryPhilippines My Question or IssueTrying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input my CC details, it tells me that I am in the wrong country. Clearly, JCB i...

  • Newbie
  • Plan Premium Country Philippines   My Question or Issue Trying to add my new CC as my new payment method. My master card is getting old and I got a new BDO JCB card, but when I input m...
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Trying to get premium, can't choose state outside of USA.

Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't progress.

  • Visitor
  • Hi, I'm trying to sign up for a Spotify Premium account. I'm in Australia (this is set in account settings), but when it asks me to enter in my address all I see are states in the USA, so I can't pro...
  • Maxim
  • Spotify Star
  • 1448 Views
  • 1 replies
  • 0 likes
  • 1448 Views
  • 1 replies
  • 0 likes