12.99 charge

[Drewvargas]

Why am I being charged 12.99 when u requested the 3month @.99?

[jean3601]

Hello @Drewvargas, Welcome to the community! 🙂

If you have had premium before or if you have used a free trial of spotify your are unfortunatly not eligable for the promotion 😞

I hope this helped! 🙂

[Drewvargas]

I've never used spotify. Not sure what to do beside cxl service. I love spotify though

[jean3601]

@Drewvargas

You can contact Spotify support here to assist you with your issue 🙂

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and i will escalate the issue for you 🙂

I hope this helped solve your issue 🙂