502 can't upgrade account

[ChiaraGigliott]

Can't upgrade account. Error 502

[tdoodle]

I'm having the same issue. I just tried again and it says I'm not eligable for the 3 months for 0.99. Why? Why is it being advertised to me and on the Spotify US homepage? 

[Carina]

Hey there,

please try again today. It seems that Spotify had some server issues yesterday.

@Tdoodle, could it be that you have ever been on a premium subscription or free 7-/30-day trial? Then you are not allowed to take that offer unfortunately. It's for new customers only.

[tdoodle]

Thanks for getting back to me! 


However, I do find it quite silly that it doesn't say that it's for new customers only anywhere at all on the homepage. 😕 so not fair.

[Carina]

Well have a look at the terms and conditions:

If you have subscribed to the Premium or Unlimited service or have taken a 30-day free trial offer or 60-day free trial offer previously, you are ineligible for this Introductory Trial Offer.

It's not hidden anywhere, it can be found just under the "get the offer" banner..